Cancel Loopmasters: Step-by-Step Guide

How to cancel your Loopmasters loopcloud subscription and get a refund

Understanding loopcloud and your right to cancel

Loopcloud is Loopmasters' subscription service that gives you access to a library of royalty-free samples, cloud storage and digital audio workstation integration tools. You pay a monthly or annual fee and receive a monthly points allowance to download samples from their marketplace. The service operates on a points-based model, meaning you own the samples you download but your points reset based on your subscription status.

You might cancel if you've finished a project, found an alternative platform that suits your workflow, or want to pause while you work with samples you already own. Whatever your reason, you have clear legal rights as an Australian consumer, and Tocancel is here to guide you through the cancellation process so you reclaim control of your subscription.

What loopcloud offers across three subscription tiers

Loopcloud structures its subscription into three plans, each with different monthly point allowances, cloud storage limits and annual pricing incentives. The table below shows approximate Australian dollar pricing. Keep in mind that your actual billing statement may vary slightly depending on your card issuer's exchange margin.

Annual plans often feature promotional discounts on your first year. If you're cancelling an annual subscription within the cooling-off period, you may be entitled to a full refund of that discounted rate. Check your account dashboard to see which plan you're on and when your billing cycle renews.

Why you might want to cancel loopcloud

Users report cancelling for several reasons: they've completed their music production project and no longer need samples, they've accumulated a backlog of sounds to work with and want to pause, or they prefer an alternative platform. Others cancel because they're uncertain about unused points forfeiture when their subscription ends. Understanding your own reason helps you decide whether to cancel permanently or pause until you need samples again.

Your consumer rights and australian law protections

As an Australian consumer, you have legal protections under the Australian Consumer Law (ACL), enforced by the Australian Competition and Consumer Commission (ACCC). These rights apply to your Loopcloud subscription, whether you purchased it online or in person.

Your statutory right to cancel within 14 days

The ACL gives you a 14-day cooling-off period from the date you purchase your Loopcloud subscription. This means you can cancel your subscription within 14 days and request a refund, provided you have not substantially begun to download or use the digital content. This is a non-negotiable right, and Loopmasters cannot refuse it simply because their terms say otherwise.

Your legal position: You can cancel without giving a reason within 14 days, as long as you haven't substantially used the service. If Loopmasters refuses to refund you within this period, you have grounds to escalate to the ACCC.

Refund rights after 14 days

After the 14-day cooling-off period, you have fewer automatic rights to cancel and receive a refund. However, you can still cancel your ongoing subscription at any time, and your cancellation will take effect at the end of your current billing cycle. You may not receive a refund for the current billing period, but you will stop being charged going forward.

If Loopmasters has misrepresented the service, failed to deliver what was promised, or breached their contractual obligations to you, you retain the right to claim compensation or damages under the ACL, regardless of how long you've held the subscription. Tocancel recommends documenting any issues you experience so you have evidence if you need to escalate.

How to cancel your loopcloud subscription

Cancellation methods vary depending on how you manage your Loopcloud account. Follow the steps below for your situation.

Cancel directly via your loopcloud account dashboard

This is the fastest and most reliable method to cancel your Loopcloud subscription.

1. Log in to your Loopcloud account at loopcloud.com or via the Loopcloud mobile app.
   • Use the email address and password linked to your Loopcloud account.
2. Navigate to your account settings or subscription management page.
   • Look for a menu option labelled "Account", "Subscription", "Billing" or "Settings".
   • On mobile, tap the profile icon or hamburger menu in the top-left or top-right corner.
3. Find the "Manage subscription" or "Cancel subscription" option.
   • This may appear under "Active subscriptions" or "Billing history".
   • Some accounts show a "Renew" or "Edit plan" button; tap this first to access cancellation options.
4. Select "Cancel subscription" and confirm your choice.
   • Loopmasters may ask you why you're cancelling; you do not have to provide a reason.
   • You may see an offer to pause instead of cancel; choose "Cancel" if you want to fully end the subscription.
5. Check your email for a cancellation confirmation.
   • Loopmasters should send you a confirmation email within 24 hours.
   • Save this email as proof of your cancellation.
6. Verify that no further charges appear on your next billing date.
   • Wait until your next billing cycle to confirm you are no longer being charged.
   • If a charge appears, contact Loopmasters support immediately with your cancellation confirmation.

Cancel via email if dashboard cancellation is unavailable

If you cannot access your account dashboard or the cancellation option is not working, you can cancel by email.

1. Send a clear cancellation email to Loopmasters support at help.loopmasters.com or via their support form.
   • If a direct email address is not listed, use their help centre contact form.
2. Include the following information in your email:
   • Your full name as it appears on your account.
   • Your registered email address for Loopcloud.
   • Your subscription plan (Artist, Studio or Professional).
   • The date you want the cancellation to take effect.
   • A clear statement: "I wish to cancel my Loopcloud subscription effective immediately" or "effective at the end of my current billing cycle".
3. Request a confirmation email with a cancellation reference number.
   • Ask Loopmasters to confirm the date your subscription will end.
   • Keep their response as proof.
4. Monitor your account for 7 days.
   • Log in to confirm that your subscription status has changed to "cancelled" or "inactive".
   • Check your email for further confirmation.

Cancel via payment provider if Loopmasters does not respond

If Loopmasters does not acknowledge your cancellation within 7 business days, you can cancel through your payment provider (your bank, credit card company or PayPal).

1. Log in to your bank or payment provider's website.
   • Access your account settings or transaction history.
2. Find the recurring payment or subscription from Loopmasters.
   • Search for "Loopmasters", "Loopcloud" or the charge description.
3. Select "Cancel subscription", "Stop recurring payment" or "Revoke authorisation".
   • The exact wording depends on your bank or payment provider.
   • This action stops Loopmasters from charging you going forward.
4. Save a screenshot or confirmation number from your payment provider.
   • You now have proof that you halted the recurring charge.
5. Email Loopmasters support with a copy of your proof.
   • Inform them that you cancelled the recurring payment due to their lack of response.
   • Request a confirmation that your account has been marked as cancelled.

Timeline for your cancellation to take effect

Understanding when your cancellation takes effect is crucial so you know when charges will stop.

Immediate vs end-of-cycle cancellation

When you cancel your Loopcloud subscription, you must decide whether it takes effect immediately or at the end of your current billing cycle. Immediate cancellation stops all access to the service and points straight away. End-of-cycle cancellation lets you use your service until your next renewal date, then stops charges from that date.

If you are cancelling within the 14-day cooling-off period, Loopmasters should process your cancellation immediately and begin your refund within 14 days of your cancellation request. If you are cancelling after the 14-day period, expect your access to continue until the end of your billing cycle unless you choose immediate cancellation.

Refund timing and payment processing

Refunds for cancellations within the 14-day cooling-off period should be issued within 14 days of your cancellation request. Loopmasters may refund you using your original payment method (credit card, debit card or PayPal). Payment processors typically take 3 to 5 business days to credit the refund to your account, but some banks take longer.

If you do not see a refund within 21 days of your cancellation request, contact Loopmasters support with your cancellation confirmation and ask for a refund status update. Keep all correspondence so you have evidence if you need to escalate to the ACCC or your payment provider.

What happens to your downloaded samples after cancellation

A common concern for Loopcloud users is what happens to the samples they have already downloaded once their subscription ends.

You own the samples you have downloaded

Loopmasters' terms state that you own the samples you have downloaded, even after your subscription ends. This means you retain the right to use those samples in your music projects indefinitely, provided you have complied with the licence terms (typically for non-commercial or commercial use depending on your plan).

Your points, however, do expire or reset when your subscription ends. Any unused points are forfeited and cannot be carried over to a new subscription. Therefore, if you have unused points, consider downloading additional samples before you cancel so you extract full value from your current billing cycle.

Cloud storage after cancellation

If you use Loopcloud's cloud storage to back up your samples, understand that your storage limit will reduce or disappear once your subscription ends. Download all your samples and any project files to your local computer before your cancellation takes effect so you do not lose access to your work.

Log in to your Loopcloud account, navigate to your cloud storage section, and download your files to your hard drive or external storage device. This step is essential if you have backed up important audio files or projects in the cloud.

Common mistakes to avoid when cancelling

Cancellation should be straightforward, but many users encounter avoidable problems. Tocancel has identified the pitfalls below so you can sidestep them.

Not confirming your cancellation in writing

If you cancel via the dashboard, you receive an email confirmation automatically. If you cancel by email or phone, always request written confirmation from Loopmasters with a cancellation reference number and the date your subscription will end. Without written proof, you cannot prove you cancelled if Loopmasters disputes your claim or continues to charge you.

Store all cancellation emails and confirmation numbers in a dedicated folder so you can access them quickly if you need to escalate to the ACCC or your payment provider.

Assuming immediate cancellation stops all charges

If you choose immediate cancellation but your billing date has already passed this month, your next charge may still process on your next renewal date. Verify the exact date your subscription ends and monitor your account until that date passes. If you are charged after your cancellation date, dispute the charge immediately with your payment provider.

Forgetting to download your samples before the deadline

Once your subscription ends, your access to the Loopcloud sample library ends as well. If you have not downloaded the samples you want to keep, you will lose the ability to download them. Set a reminder to download all samples you need at least 7 days before your cancellation takes effect.

Not checking for residual charges

After you cancel, monitor your bank statement or payment provider's transaction history for at least 60 days. Occasionally, payment processors process duplicate charges or Loopmasters may fail to cancel your subscription properly. If you spot an unauthorised charge, dispute it immediately with your payment provider and escalate to Loopmasters with evidence of your cancellation.

Your checklist before and after cancellation

Follow this step-by-step checklist to ensure your cancellation is complete and you have protected your rights.

Comparison: loopcloud vs alternative sample services

If you are cancelling Loopcloud because you want to explore other options, this table compares Loopcloud to similar services available to Australian consumers.

How tocancel can help you cancel with confidence

Cancelling a subscription should not be stressful. Tocancel has helped thousands of consumers navigate the cancellation process with clarity and confidence, and we are here to support your Loopcloud cancellation as well.

Tocancel provides step-by-step guides, sample cancellation letters and email templates tailored to Australian consumer law so you know exactly what to say and how to protect your rights. If Loopmasters does not respond to your cancellation request, Tocancel's resources help you escalate to the ACCC and your payment provider with evidence and legal backing.

Visit tocancel.com to access templates, track your cancellation, and find out more about your consumer rights under Australian law. Tocancel is your trusted partner when you need to cancel services with confidence. Our mission is to empower you to take control of your subscriptions and recover refunds you are entitled to.

Summary and next steps

Cancelling your Loopcloud subscription is straightforward if you follow the steps above and understand your rights. You have a 14-day cooling-off period to cancel and request a full refund, provided you have not substantially downloaded or used the service. After 14 days, you can cancel at any time, but you may not be entitled to a refund for the current billing period.

Download your samples before your cancellation takes effect, save all confirmation emails and monitor your account for 60 days to ensure no further charges appear. If Loopmasters refuses to refund you or honour your cancellation, escalate to the ACCC with evidence of your cancellation request and communication with Loopmasters support.

Tocancel recommends that you start your cancellation today if you have decided to leave Loopcloud. The sooner you submit your request, the sooner your subscription ends and your refund process begins. Tocancel is here to support you every step of the way, and thousands of consumers have successfully cancelled their subscriptions using our guides and templates.

For more information or to access cancellation templates, visit tocancel.com now. You have the right to cancel, and Tocancel is here to help you exercise that right.