Cancel Loopmasters: The Right Way

How to cancel Loopmasters in malaysia and keep your music production moving

What Loopmasters and loopcloud actually are

Loopmasters is a UK-based platform that sells sample packs, loops, and royalty-free audio for music producers. The service most people in Malaysia need to cancel is Loopcloud, the subscription product that gives you access to millions of sounds, production tools, and a points system for downloading content. Understanding what you are paying for is the first step to cancelling confidently, and Tocancel is here to guide you through every stage of that process.

What you are actually subscribed to

Loopcloud is not a simple streaming pass. You pay monthly or annually for a combination of sound library access, software plugins, production features, and points that let you download samples without additional charges. The subscription tier you choose determines how many points you get each month and which premium features unlock. If you signed up months ago and now find yourself with unused credits and tools you no longer touch, that is a legitimate reason to step back and cancel.

How Loopmasters operates for malaysian users

Loopmasters does not maintain a Malaysia-specific office, phone line, or local support team. You contact them via email at [email protected] or through their help centre at help.loopmasters.com. There is no live chat, no toll-free Malaysia number, and no published local support hours. All pricing displays in US dollars (USD), so your card issuer will convert to Malaysian Ringgit (MYR) at their exchange rate, which means your final charge may vary slightly from the advertised USD price. When you first sign up, Loopmasters applies a small verification charge (around £1, $1, or €1) that drops off after your subscription begins, so do not be alarmed if you see this temporary debit on your card statement.

Your consumer rights and what they mean for you

As a consumer in Malaysia, your rights to cancel Loopmasters are protected under the Consumer Protection Act 1999 and the Digital Services Act framework that governs online subscriptions. Your legal position is clear: you have the right to cancel any subscription service within a reasonable timeframe, and you must receive transparent information about billing, renewal dates, and cancellation methods before you commit to payment.

What malaysian law says about cancriptions

The Consumer Protection Act 1999 requires that all subscription services provide you with a clear, accessible cancellation mechanism. The law also states that companies must not make cancellation deliberately difficult or hidden behind multiple steps. If Loopmasters charges your card after you request cancellation, or if they refuse to process your cancellation within a reasonable timeframe, you have grounds to file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKB). Tocancel recommends keeping all screenshots and email confirmations of your cancellation request in case you need to escalate.

Your right to a refund

Under Malaysian consumer law, you are entitled to a refund if you cancel before your renewal date. Loopmasters' terms state that active subscription fees are not refundable, but unused portions of your billing period may be eligible depending on when you cancel relative to your next charge date. For example, if you cancel with 20 days remaining before renewal, some services credit that unused time as account credit or process a partial refund. Always clarify the refund timeline in your cancellation email to [email protected], and keep a copy of their response. This protection means you should not lose money simply because you change your mind promptly.

Three ways to cancel Loopmasters

Your cancellation method depends entirely on where you subscribed. Loopmasters operates across web, iPhone, and Android platforms, and each route has its own cancellation path. Using the wrong path is one of the fastest ways to stay charged, so identifying your subscription source first is essential. Tocancel has helped thousands of consumers avoid this trap by confirming their subscription method before taking action.

Cancel on the web account (direct subscription)

If you signed up directly on loopmasters.com using your email and card, follow these steps to cancel through your account dashboard.

1. Visit loopmasters.com and log in with your email and password.
2. Click on your user profile icon (top-right corner) and select "Account Settings".
3. Scroll to the "Current Plan" section and locate your active Loopcloud subscription.
4. Click the red "Cancel Subscription" button at the bottom-right of the plan card.
   • A modal window will appear asking you to confirm the cancellation and select a reason (optional but helpful for their feedback).
   • Select any reason that reflects your situation (e.g., "Too expensive", "Not using enough", "Switching services").
5. Click "Confirm Cancellation" or the final red confirm button.
6. Take a screenshot immediately showing the confirmation message and your updated plan status (it should show "Cancelled" or "No active plan").
7. Save the cancellation confirmation email sent to your inbox, which will arrive within minutes.

Your subscription will remain active until your current billing cycle ends (you will see the exact end date on the confirmation screen). You will not be charged again after that date. The key action here is to take a screenshot and save the confirmation email, because delays in receiving that email sometimes cause confusion about whether the cancellation went through.

Cancel an iPhone or iPad subscription

If you signed up through the iPhone or iPad app using Apple ID and App Store billing, cancellation happens in the iOS Settings app, not in Loopmasters itself. Follow these steps to prevent your card being charged on renewal.

1. On your iPhone or iPad, open the "Settings" app.
2. Tap your name at the top of the settings menu (Apple ID profile).
3. Select "Subscriptions" (you may need to scroll to find it).
4. Find and tap "Loopcloud" or "Loopmasters" in the list of active subscriptions.
   • If you see "Loopcloud" listed, tap it.
   • If you see nothing, check the "Expired" tab or scroll down, as it may show as cancelled already.
5. Tap "Cancel Subscription" at the bottom of the screen.
6. Follow any on-screen prompts to confirm (some services ask for confirmation a second time).
7. You should see a confirmation message saying the subscription will end on [specific date]. Take a screenshot of this screen.
8. Also check your email (the one linked to your Apple ID) for a cancellation confirmation from Apple, and save that email.

Apple handles billing for iPhone subscriptions, so your cancellation goes through Apple's system, not Loopmasters directly. Once you cancel here, you will not be charged again on your next renewal date. Tocancel emphasizes that this is the only way to cancel an App Store subscription; cancelling through the Loopmasters app itself will not stop the charge.

Cancel an android subscription

If you signed up through the Android app using Google Play, you must cancel through the Google Play Store app or website on any Android device (or via a browser). Loopmasters' app cancellation button will not stop your billing.

1. On any Android device (or via play.google.com in a web browser), open the "Google Play Store" app.
2. Tap your profile icon (top-right corner).
3. Tap "Manage subscriptions" or "Subscriptions".
4. Find "Loopcloud" or "Loopmasters" in your active subscriptions list and tap it.
   • If you see it under "Active", proceed to the next step.
   • If you see it under "Expired", your subscription is already cancelled.
5. Tap "Cancel subscription" (the button location varies by Android version, but is usually near the top or bottom of the subscription details page).
6. Select a cancellation reason if prompted (this is optional).
7. Confirm the cancellation when prompted.
8. You should see a message stating your access ends on [date]. Screenshot this confirmation.
9. Check your email for a cancellation confirmation from Google Play and save it.

Google Play manages your billing directly, so once you cancel here, Loopmasters will not receive a renewal payment. Your access will continue until your current billing cycle ends, then stop automatically. The critical point is remembering that cancelling within the Loopmasters Android app itself does not cancel your Google Play subscription; you must use the Play Store app or website.

What happens after you cancel Loopmasters

Cancellation feels uncertain if you do not know what to expect next. Once you submit your cancellation, several things occur in sequence, and understanding the timeline will stop you from worrying unnecessarily or re-subscribing by mistake.

Your access and what you lose

When you cancel Loopmasters, your subscription ends at the end of your current billing cycle, not immediately. This means if your next payment is due on 15 January 2025, you keep full access to Loopcloud until 14 January 2025 at 23:59. On 15 January, your access stops, and you can no longer download new sounds, use the production plugins, or access your subscriber-only features. Any sounds you have already downloaded to your computer remain yours permanently (they are files on your device). However, your online library, bookmarks, and project files stored in your Loopcloud account may not persist indefinitely after cancellation, so back up anything you need before the cancellation date arrives.

Refund timeline and next steps

Loopmasters does not process automatic refunds for partial billing periods in most cases. However, if you cancel more than 14 days before your renewal date, you can email [email protected] and request a pro-rata refund (a partial refund for the unused portion of your subscription). Include the phrase "I am requesting a pro-rata refund under the Consumer Protection Act 1999" in your email. Loopmasters typically responds within 5 to 7 business days. If they decline your refund request and you believe it is unfair, you can escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDNKB) or lodge a complaint through Tocancel's escalation support. This path is rare, but it exists, and knowing it is available gives you confidence to ask.

Reactivating or switching platforms

If you change your mind after cancelling, you can resubscribe at any time by logging back into your account or re-downloading the app. Your previous library and settings may be preserved, depending on how long you waited to return. If you want to move from web to mobile (or vice versa), you will need to cancel your original subscription and start a new one on the new platform; Loopmasters does not let you transfer subscriptions across platforms, so two separate charges may occur briefly during the switch. Plan this transition carefully to avoid overlap charges, and contact [email protected] if you need clarification on timing.

Pricing and what you might be paying

Understanding Loopmasters' price structure helps you decide whether cancellation makes financial sense for your situation. All prices below are displayed in USD; your actual MYR charge will depend on your card issuer's exchange rate at the time of billing.

Annual subscriptions offer around 33% savings compared to paying month-to-month. If you are cancelling because the monthly charge is unsustainable, switching to an annual plan does not help; instead, downgrading to the Artist tier or cancelling entirely may suit your budget better. The free trial does not auto-renew if you do not add a payment method, so if you only see that £1 or $1 charge and no monthly debit, your trial may have already expired.

Common mistakes when cancelling Loopmasters

Cancellation confusion is frustrating, especially when you have already made the decision to leave. Learning from the mistakes others have made will save you time, money, and stress. Tocancel has documented these errors repeatedly across consumer feedback, so read through them carefully before you take action.

Mistake 1: cancelling within the Loopmasters app instead of your payment platform

Many users tap "Cancel" inside the Loopmasters app and assume the subscription stops. It does not. The app sends a cancellation request to Loopmasters' support team, but your Google Play, App Store, or card issuer is still billing you. Your payment will process on the renewal date unless you cancel through the actual payment platform (Google Play, Apple App Store, or your credit card issuer's subscription management portal). Always verify your cancellation status by checking your payment platform 24 hours after you think you have cancelled. Tocancel strongly recommends logging into Google Play or Apple ID settings to confirm the subscription now shows as "Cancelled" or "Expires on [date]".

Mistake 2: ignoring the cancellation confirmation email

After you cancel, you receive a confirmation email from [email protected] (or from Google Play or Apple). Some users delete this email or do not see it arrive because it lands in their spam folder. If you later get charged and cannot prove you cancelled, that confirmation email is your only evidence in a dispute. Save it in a folder marked "Subscriptions" or print it. If you did not receive a confirmation email within 2 hours of cancelling via the web, contact [email protected] immediately to ask for manual confirmation.

Mistake 3: cancelling too close to the renewal date

If your renewal date is tomorrow and you cancel today, the system may already have processed your payment. You will not see a refund automatically. Instead, you will have an active subscription that does not charge again next month (because you cancelled), and you can either use it until the billing cycle ends or email [email protected] to request a pro-rata refund for the unused portion. Plan your cancellation at least 3 to 5 days before renewal to avoid this situation. Set a calendar reminder on the date you see in your Loopmasters account ("Current Plan" section shows your next billing date clearly).

Mistake 4: not backing up your sounds or project files

Loopmasters' Terms of Service do not explicitly state how long your account and downloads remain accessible after cancellation. Some users report losing access to their library within weeks; others say it stayed for months. Do not assume your bookmarks, favourite sounds, or project metadata will survive cancellation. Before you cancel, download any loops, samples, or project files you paid points to access, and save them to your computer or external hard drive. Once cancellation is complete, you can use these files in your DAW (Digital Audio Workstation) indefinitely, but you will lose access to any online preview, browsing, or re-download functionality within Loopcloud.

Decision checklist: should you cancel Loopmasters?

This checklist helps you confirm that cancellation is the right choice before you proceed. If you answer "yes" to three or more items, cancellation is likely the right move. Tocancel has guided thousands of consumers through this exact decision, and this framework works reliably.

Loopmasters contact information and postal address

If you need to contact Loopmasters for support after cancellation or to escalate a billing dispute, here are your official channels.

Email support

Email: [email protected]. Use this address for all cancellation confirmations, refund requests, billing questions, and unresolved issues. Loopmasters typically responds within 2 to 5 business days. When you email, include your full name, account email, subscription tier, and a clear description of your issue. If you are requesting a refund, state explicitly that you are exercising your right to cancel under the Consumer Protection Act 1999.

Postal address (UK)

Because Loopmasters is headquartered in the UK and does not maintain a Malaysia office, formal complaints or legal correspondence should be sent to their UK address. However, Malaysia's Consumer Protection Act 1999 allows you to file complaints with the Ministry of Domestic Trade and Consumer Affairs (KPDNKB) first, which is often faster and more effective than international postal contact.

If you do wish to send written correspondence to Loopmasters directly (for example, a formal cancellation notice or refund demand), request their current postal address via email to [email protected], as their terms refer to a UK address in Brighton that may change. Most Malaysian consumers find email sufficient and escalate unresolved issues to KPDNKB rather than relying on international post.

Ministry of domestic trade and consumer affairs (KPDNKB)

If Loopmasters refuses to process your cancellation, denies a refund you believe you are entitled to, or fails to respond to your support emails within 10 business days, you can file a complaint with Malaysia's consumer authority. Contact: Ministry of Domestic Trade and Consumer Affairs (KPDNKB), Level 3, Plaza Sentral, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur. Hotline: 1-800-88-5555 (toll-free) or visit www.kpdnkb.gov.my. Provide them with copies of your cancellation request, confirmation emails, billing statements, and any response (or lack of response) from Loopmasters. KPDNKB can issue formal directives to companies that violate consumer rights.

Final steps and where to go next

Cancelling Loopmasters is straightforward once you know which platform you subscribed to and what to expect. The key is to take screenshots, save confirmation emails, and verify your cancellation status through your payment platform (Google Play, Apple ID, or your card issuer) within 24 hours. You are in control of this process, and the company must honour your cancellation request under Malaysian consumer law.

Tocancel has helped thousands of consumers cancel music streaming subscriptions, production software, and digital services across Malaysia. If your cancellation is delayed, if you are charged after cancelling, or if you need help drafting a formal dispute letter, Tocancel's resources and escalation support are available to ensure you get a fair outcome. Do not let confusion about the process keep you subscribed to a service you no longer use. Take action today, follow the steps above, and move forward with confidence.