Cancel Moises: Your Complete Guide

How to cancel Moises and take back control of your music app spending

What Moises is and why cancellation matters

Moises is an AI-powered music production app that separates songs into individual stems-vocals, drums, bass, and instruments-so you can practise, remix, teach, or produce with surgical precision. It runs on iOS, Android, and web browsers, making it accessible whether you're a casual musician, music teacher, or professional producer working toward your next project.

The app offers three tiers: a free version with basic features, a Premium plan for casual users, and a Pro plan packed with Hi-Fi stem separation and advanced export options. If you've subscribed and now find it's not delivering value, doesn't fit your workflow, or you've simply moved on to another tool, Tocancel is here to walk you through cancellation step by step-and protect your rights while you do it.

When cancellation makes sense

You might cancel Moises if you've finished a project, found a competing tool that suits you better, realised the subscription cost doesn't justify your usage, or discovered the app doesn't work as advertised. Whatever your reason, acting quickly prevents unwanted charges and keeps your finances tidy. The sooner you act, the sooner you stop paying for a service you no longer use.

What you need to know before you start

Moises is a US-based company (Moises Systems, Inc.), so billing and support flow through their international systems. Depending on how you subscribed-via the App Store, Google Play, the web app with PayPal, or Stripe-your cancellation route differs. Your location in New Zealand doesn't change your rights, but it does shape how you escalate complaints if Moises refuses to cooperate.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act 1993 gives you strong protections when you buy digital services like Moises, even from overseas companies.

What the consumer guarantees act protects

Under the Consumer Guarantees Act, Moises must deliver the service as promised. This means stem separation must work, the app must not crash persistently, and features must match the description on their website or in your confirmation email. You have up to six months from your purchase date to claim a breach, and the burden of proof rests with Moises to show the service worked as advertised. This is your legal position: if Moises fails to deliver what it promised, you have the right to a refund, replacement, or repair-regardless of what their terms say.

Refund rights and how to use them

If Moises breaches its guarantees-for example, the app consistently fails to separate stems correctly, or the service is unavailable for extended periods-you can request a refund even if the company's terms claim "non-refundable." Tocancel recommends documenting any faults with screenshots, error messages, and dates, then contacting Moises support first with your evidence. State clearly that you're invoking your Consumer Guarantees Act rights. If they refuse within 20 working days, escalate to the Commerce Commission (comcom.govt.nz) or seek free advice from Citizens Advice Bureau (cab.org.nz). The Commerce Commission has the power to fine companies that ignore consumer rights and can force them to refund you.

How to cancel Moises on each platform

Your cancellation steps depend on where you subscribed, because Apple, Google, PayPal, and Stripe all handle payments differently.

Cancel via the iOS app store

If you subscribed through your iPhone or iPad, Apple's subscription system handles your recurring payment, not Moises directly. Follow these steps to cancel:

1. Open the Settings app on your iPhone or iPad.
2. Tap your name or Apple ID at the top of the screen.
3. Select Subscriptions.
4. Find and tap Moises in the list.
5. Tap Cancel Subscription and confirm your choice.

Important: Simply deleting the Moises app does not cancel your subscription. You must complete the steps above. Cancel at least 24 hours before your renewal date to avoid being charged again. Your paid access continues until the end of the current billing period, even after you cancel, so you won't lose access mid-month.

Cancel via google play store

Android users subscribed through Google Play follow a similar process. Your Google account manages the payment, not Moises:

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select Manage your Google Play account.
4. Tap Payments and subscriptions, then Subscriptions.
5. Find Moises and tap it.
6. Tap Cancel subscription and confirm your choice.

As with Apple, deleting the app does not cancel your subscription. You have access until the end of your current billing cycle, then the subscription stops.

Cancel via the Moises web app (PayPal or stripe)

If you subscribed directly through the Moises website using PayPal or Stripe, cancel through your Moises account:

1. Visit the Moises website and log in to your account.
2. Navigate to Account Settings or Subscription Settings (usually in your profile menu).
3. Find the active subscription and select Cancel or Downgrade.
4. Confirm the cancellation.
5. Check your email for a cancellation confirmation within 24 hours.

If the website option fails: Contact Moises support directly at [email protected] with your account email and request cancellation in writing. Keep a copy of your email for your records-this creates an audit trail if you need to escalate to Tocancel or the Commerce Commission later.

What happens after you cancel

Cancelling your subscription stops future charges, but understanding what comes next protects you from confusion and billing surprises.

Your access after cancellation

You retain access to Moises Premium or Pro features until the end of your current billing period. If you're billed monthly and cancel on the 15th of the month, you keep access until the 1st of the next month. After that date, your account reverts to the free version. No further charges appear on your payment method after your final billing date.

Refund eligibility after cancellation

Cancelling does not automatically trigger a refund of what you've already paid-it only stops future charges. However, if Moises failed to deliver the service as promised during your subscription period, you can still claim a refund under the Consumer Guarantees Act. You have six months from the date of purchase to make this claim, so don't assume you're out of time if you cancel now. Tocancel advises gathering evidence of the fault (error logs, screenshots, dates when the service was unavailable) and sending a formal request to Moises support, referencing the Consumer Guarantees Act 1993. If Moises refuses, contact the Commerce Commission with your evidence.

Moises pricing and billing cycles

Understanding what you pay and when helps you time your cancellation to minimise waste.

Prices and currency conversion rates vary slightly by region and payment method. If you're subscribed to Pro but only use basic features, downgrading to Premium or Free saves money without cancelling entirely. Check your Moises account settings for a downgrade option before you cancel.

Common mistakes that delay or block cancellation

Cancellation should be straightforward, but a few missteps can leave you stuck paying longer than necessary-and we want you to avoid that frustration.

Deleting the app instead of cancelling the subscription

The single most common mistake is deleting Moises from your phone and assuming the subscription stops. It doesn't. Your payment method continues to be charged on your renewal date, even though the app is gone from your home screen. The only way to stop charges is to cancel the subscription itself through Apple, Google, PayPal, or the Moises website, depending on where you subscribed. If you've already made this mistake, cancel immediately-you may qualify for a partial refund if you can prove you were charged for a service you couldn't access.

Not checking your email for confirmation

After you cancel, check your email (including spam folders) for a cancellation confirmation. This confirms Moises received your request and documents the date for your records. If you don't receive confirmation within 48 hours, log back in and check your subscription status. If it still shows as active, try cancelling again or contact support. Tocancel recommends taking a screenshot of the cancellation confirmation screen as a backup.

Cancelling too close to your renewal date

Cancel at least 24 to 48 hours before your renewal date. If you cancel after the system has already processed your renewal charge, you'll be charged for the next period. You'll then need to request a refund for that unintended charge. To find your renewal date, check your email confirmation, log into your account settings, or review your bank or credit card statement.

Forgetting to update payment details if the card expires

If your payment method expires while your subscription is active, Moises may attempt to charge you, fail, and then retry multiple times. Each failed attempt may incur a decline fee from your bank. Don't leave an expired card on file. Either cancel your subscription or update your payment details if you intend to keep using Moises.

How to claim a refund if Moises failed you

You deserve your money back if Moises didn't deliver what you paid for.

Step-by-step refund claim process

1. Document the problem.
   • Take screenshots of error messages, non-working features, or service outages.
   • Record the dates and times when the issue occurred.
   • Note how the failure affected your use (e.g., "Unable to separate vocals for three weeks").
2. Contact Moises support first.
   • Email [email protected] with your account email, the dates of the problem, and your evidence.
   • Clearly state: "I am invoking my Consumer Guarantees Act 1993 rights. The service failed to deliver [specific feature/function] as advertised."
   • Request a refund for the affected period.
   • Keep a copy of your email and any response.
3. Wait 20 working days for a response.
   • If Moises refuses or ignores you, escalate to the Commerce Commission (comcom.govt.nz).
   • File a complaint with screenshots, email correspondence, and a clear explanation of the breach.
   • The Commerce Commission can fine Moises and order them to refund you.
4. Contact Citizens Advice Bureau if you need support.
   • Call 0800 800 169 or visit cab.org.nz for free guidance on making your claim.

You have up to six months from the date of purchase to claim a refund under the Consumer Guarantees Act. This deadline is strict but fair, so act within this window if you have evidence that Moises failed to deliver.

Moises contact and cancellation address

Keep these details on file for cancellations, refund claims, or disputes.

When contacting Moises by email, use your registered account email address and include your account username. This speeds up their response. If you escalate to the Commerce Commission, include all email correspondence with Moises, your evidence of the service failure, and copies of your billing statements.

Final checklist before you cancel

Use this checklist to ensure you cancel correctly and protect yourself from hidden charges or disputes.

• Verify your cancellation method: Did you subscribe via App Store, Google Play, the web app, PayPal, or Stripe?
• Note your renewal date: Check your account settings or your last confirmation email.
• Cancel 24 to 48 hours before renewal to avoid an unwanted charge.
• Take a screenshot of your cancellation confirmation.
• Check your email (including spam) for a cancellation confirmation within 48 hours.
• Log back in one week after cancellation to confirm the subscription status shows as Cancelled.
• Review your bank or credit card statement after your final billing cycle to confirm no charges appear.
• If Moises failed to deliver the service, gather evidence and file a refund claim with support within six months of purchase.
• Save all correspondence for your records; you may need it if you escalate to the Commerce Commission.

Follow these steps and you'll cancel Moises cleanly, stop all charges, and protect your right to a refund if the app didn't deliver what you paid for.

Take action now with tocancel

Cancelling a subscription you no longer need is your right as a consumer in New Zealand, and it's simpler than many companies want you to think. Whether you're downgrading, switching to a competitor, or simply cutting costs, Tocancel has helped thousands of consumers cancel unwanted services, recover lost money through refund claims, and stand up to companies that ignore their rights. Your financial control matters. Your time matters. And your consumer rights-backed by the Consumer Guarantees Act 1993-matter even more.

If Moises isn't working for you, cancel today using the steps above. If Moises failed to deliver what you paid for, document the fault and claim your refund. And if you hit resistance from the company, Tocancel and the Commerce Commission are ready to support you. Don't let a forgotten subscription drain your account month after month. Act now, stay informed, and take back control of your music app spending with confidence.