Cancel Moises: Step-by-Step Guide

How to cancel Moises and stop surprise charges in the philippines

What Moises is and why you might want to cancel

Moises is an AI-powered music application that separates vocals and instruments from songs. You use it to create karaoke versions, isolate drums for practice, adjust pitch, and work with professional audio stems. The service runs on all devices: web browsers, iPhone, and Android. You access everything through a single online account tied to automatic billing.

Most people in the Philippines upgrade to a paid plan because the free tier is severely limited. Paid plans unlock unlimited AI separation, advanced instrument isolation tools, and professional export features. The reality is simple: many users sign up for a single project-a school assignment, a rehearsal cycle, or a recording session-and then forget to cancel. When your billing date arrives, the next charge hits your card automatically. At Tocancel, we help thousands of users avoid exactly this problem by walking them through cancellation step by step.

A critical issue with Moises cancellation is that the service redirects you to separate payment portals like PayPal, Stripe, or Ebanx. If you click cancel inside the Moises app but don't complete the cancellation inside that payment system, your subscription continues without warning. This hidden step traps many Philippine users who believe they have already cancelled.

The subscription tiers and what you pay

Moises offers three paid plans in addition to its free tier. Each plan unlocks progressively more powerful tools and higher usage limits.

Renewal happens automatically on your billing date unless you cancel before that day. Your payment method is charged without a reminder email, so marking your calendar is essential. At Tocancel, we recommend you check your billing date in your account settings right now, before you forget it.

How Moises operates in the philippines and your cancellation routes

Moises operates fully across the Philippines on web, iOS, and Android platforms. Your cancellation method depends on where you subscribed, not where you live. If you signed up via the Moises website directly, you cancel on the website. If you subscribed through the Apple App Store on your iPhone, you cancel in your iPhone settings. If you used Google Play on Android, you cancel inside Google Play. This is crucial: cancelling on one platform does not cancel your subscription on another.

Support hours are not published for the Philippines, and live chat does not exist. Your only contact methods are email at [email protected] or the help center at help.moises.ai. For Filipino users, this means email support with detailed screenshots of your cancellation request is your strongest proof if a charge appears after you have cancelled.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal shield as a buyer of digital services.

Under this law, you have the right to accurate information about what you are buying, fair and transparent terms, and protection against unfair or deceptive business practices. If a company charges you after you have clearly cancelled, that is potentially unfair billing and a violation of your rights. If Moises fails to clearly explain how cancellation works or hides the cancel button, that may violate your right to clear product information.

Your legal position is strong: the law presumes you are right unless the company proves otherwise. You do not need to accept repeated charges after cancellation. The law also gives you the right to file a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group if a company refuses to refund you or continues billing after cancellation. Tocancel advises you to document every step: screenshots of your account showing cancellation status, confirmation emails from the payment gateway, and any billing charges that appear after you have cancelled. These become your evidence if you need to escalate to the DTI.

The Consumer Act does not require Moises to offer a cooling-off period (a time window to change your mind). However, if you cancel before your renewal date, you should not be charged again. That is non-negotiable.

How to cancel Moises based on where you subscribed

Your cancellation method is determined by your subscription source, not your location or payment method.

Cancel Moises if you subscribed via the Moises website

If you signed up directly on moises.ai and provided a credit card, PayPal, or local payment details, follow these steps.

1. Open moises.ai and log in with your email and password.
2. Click on your profile icon or account menu, usually in the top-right corner.
3. Select Billing, Subscription, or Plans.
4. Find your current plan and look for a Cancel Subscription or Downgrade button.
5. Click the cancel button. You will be redirected to your payment processor (PayPal, Stripe, Ebanx, or another gateway).
   • Do not stop here. Closing this page leaves your subscription active.
   • Complete the cancellation process inside the payment portal.
   • Wait for a confirmation message or email from the payment processor.
6. Return to Moises and verify your subscription now shows Free or Cancelled.
7. Screenshot this confirmation for your records.

The most common mistake here is stopping after step 4 and assuming you are done. You must complete the cancellation inside the payment processor itself. At Tocancel, we have helped thousands of users recover money lost to this exact trap.

Cancel Moises if you subscribed via apple app store (iPhone)

If you upgraded Moises through in-app purchase on your iPhone, Apple handles billing, not Moises. You cancel inside your Apple account settings, not the Moises app.

1. Open Settings on your iPhone.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find Moises in the list of active subscriptions.
5. Tap Moises and select Cancel Subscription.
6. Confirm the cancellation. Apple will show you when your access ends.
7. Take a screenshot showing the subscription as cancelled.

Apple sends you a confirmation email. Check your inbox and spam folder for this email, as it proves your cancellation date. If you do not see it within 24 hours, contact Apple Support directly at support.apple.com.

Cancel Moises if you subscribed via google play (Android)

If you upgraded Moises through in-app purchase on Android, Google Play manages your subscription. You cancel inside the Google Play Store app or website, not inside Moises.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select Manage subscriptions or Subscriptions.
4. Find Moises in your active subscriptions.
5. Tap Moises and select Cancel subscription.
6. Choose your reason for cancellation (optional) and confirm.
7. Google Play will show you the exact date your access ends.
8. Screenshot this confirmation page.

Google sends a confirmation email to the email address linked to your Google Play account. If you miss this email, log into play.google.com from a web browser and verify the subscription status there. This is your backup proof.

What happens after you cancel and how to claim a refund

Cancellation and refunds are two separate processes. Understanding the difference protects you.

What happens on your cancellation date

When your cancellation takes effect, you lose access to premium features at the end of your billing cycle. You do not lose access immediately. For example, if you cancel on day 10 of a monthly cycle, you retain full premium access until day 30 or 31, then your account reverts to free. You will receive no further charges after that date, provided you have completed the full cancellation process in your payment system (not just the Moises app).

Claiming a refund if you were charged after cancellation

If a charge appears on your card after you have cancelled, you have several options.

1. Contact Moises support first at [email protected] with screenshots of your cancellation confirmation and the unwanted charge. Give them 5 business days to respond.
2. If Moises does not refund you within 5 business days, contact your payment processor:
   • For PayPal: Log into paypal.com, find the charge, and file a dispute under Resolution Center.
   • For credit card charges: Contact your bank and dispute the charge as unauthorized billing.
   • For Ebanx: Contact Ebanx support with your proof of cancellation.
3. If your payment processor denies your dispute, file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. You can file online at dti.gov.ph or visit your nearest DTI office with copies of your cancellation confirmation and billing statements.

Most refunds are approved within 3 to 5 business days if you have clear proof of cancellation. At Tocancel, we advise you to keep every screenshot and confirmation email for at least one year after cancellation.

Common cancellation mistakes and how to avoid them

Cancellation feels straightforward, but small missteps cost thousands of Philippine users real money every month.

The first mistake is cancelling inside the Moises app but forgetting to complete the cancellation inside your payment processor. The app shows a cancel button, you click it, and you feel done. You are not. That button only tells Moises you want to cancel. Your payment processor (PayPal, Stripe, Ebanx, Apple, Google) must also process the cancellation. If you skip this step, billing continues.

The second mistake is cancelling on the wrong platform. If you subscribed via Apple App Store, cancelling on the Moises website has no effect. Your Apple subscription is completely separate. You must cancel where you subscribed. Check your email receipts if you are unsure where you signed up.

The third mistake is not noting your billing date. Moises does not send reminder emails before it charges you. You must know your date and cancel before it arrives. Log into your account right now and write down your renewal date.

The fourth mistake is not taking screenshots. If a dispute arises, your word against Moises is not enough. Screenshots of your cancellation confirmation, your account showing no active subscription, and any unwanted charges are your evidence. Keep these for one year minimum.

Cancellation checklist and verification steps

Use this checklist after you have submitted your cancellation request to verify you have completed all necessary steps.

If you have completed all six steps, you are protected. If a charge appears, you have full proof of cancellation and can escalate to your payment processor or the DTI immediately. Tocancel users who follow this checklist report zero unwanted charges in the weeks following cancellation.

Contact information and escalation

If Moises refuses to refund an unwanted charge or ignores your cancellation request, you have formal escalation paths.

Moises direct contact

Email: [email protected]

Help center: help.moises.ai

Headquarters: 136 South Main Street, Suite 400, Salt Lake City, UT 84101, United States

Escalation to the department of trade and industry (DTI)

If Moises fails to respond within 5 business days or refuses your refund claim, file a formal complaint with the DTI Consumer Protection Group. This is a free, official process that carries legal weight in the Philippines.

You can file online at dti.gov.ph or visit your nearest DTI office in person. Bring copies of your cancellation confirmation, billing statements, and any email correspondence with Moises. The DTI will contact Moises on your behalf and mediate the dispute. Resolution typically takes 30 to 60 days.

Your payment processor (PayPal, your bank, Apple, or Google) is also required to investigate disputes you file directly with them. Always pursue both paths simultaneously for the fastest resolution.

Why tocancel exists and how we help you

Moises is one of thousands of subscription services that profit from cancellation confusion. At Tocancel, we have helped thousands of consumers across the Philippines cancel subscriptions, recover unwanted charges, and understand their consumer rights under Philippine law. Our guides walk you through every step, name the exact buttons you click, and explain your legal position if something goes wrong.

You have absolute legal rights under the Consumer Act of the Philippines. You deserve clarity on where to click, what to expect, and how to prove your cancellation. That is what Tocancel delivers: transparent, step-by-step cancellation guides for every major service, plus the consumer law framework that backs you up if a company refuses to listen.

If you have cancelled Moises and are still being charged, or if you are unsure whether your cancellation went through, Tocancel has helped thousands of users recover money and shut down unwanted subscriptions. Start your cancellation today, follow the steps for your subscription source, take your screenshots, and protect yourself. Your consumer rights are not optional-they are the law.