Cancel Rocksmith+: Step-by-Step Guide

How to cancel Rocksmith+ in new zealand: protect your rights and stop unwanted charges

What is Rocksmith+ and why you might want to cancel

Rocksmith+ is an interactive, subscription-based guitar and bass learning platform developed by Ubisoft. It delivers real-time feedback on your playing, adaptive lessons that adjust to your skill level, and an expanding library of songs you can practise. You access it through the platform where you purchased your subscription-whether that's the Ubisoft store directly, PlayStation Store, Apple App Store, or Google Play.

If you've decided that Rocksmith+ no longer fits your learning goals, budget, or lifestyle, you have the right to cancel without penalty, provided you follow the correct process for your chosen platform. Tocancel understands that subscription services can accumulate quickly, and we're here to help you take control of your spending and protect your consumer rights.

Common reasons to cancel Rocksmith+

You might choose to cancel because you've achieved your learning goals, your practice routine has dropped and the subscription sits unused, the cost no longer fits your budget, technical issues frustrate your experience, or you've found a competing platform that better suits your needs. Whatever your reason, cancellation is straightforward once you know which platform manages your subscription and what steps to follow.

Why timing matters for your cancellation

Your billing cycle determines when your cancellation takes effect. If you cancel mid-cycle, your access typically continues until the end of that billing period. Annual plans offer the best value but require careful cancellation timing if you've only recently subscribed. Understanding your billing date helps you avoid accidental renewal charges and ensures you cancel within your consumer rights window.

Rocksmith+ pricing and subscription plans in new zealand

Rocksmith+ operates on a straightforward three-tier pricing model, all billed in New Zealand dollars. Your costs may vary slightly depending on whether you purchase directly from Ubisoft or through a third-party app store, but the core plans remain consistent.

Annual plans deliver the strongest value if you're committed to learning, but monthly plans provide flexibility if you're uncertain about long-term use. Before you commit to any plan, check your app store for promotional trial periods or discounts, as these vary by region and platform. This research can save you money and help you make a confident decision about whether Rocksmith+ is right for you.

Your consumer rights under new zealand law

As a consumer purchasing Rocksmith+ in New Zealand, you are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws give you specific rights regardless of how you subscribe.

What the consumer guarantees act means for your subscription

The Consumer Guarantees Act requires that goods and services supplied in New Zealand be of acceptable quality, fit for purpose, and supplied with reasonable care and skill. If Rocksmith+ fails to deliver these standards-for example, if the app crashes regularly, songs aren't available as promised, or the feedback function doesn't work-you have grounds to complain and potentially cancel without penalty. Your legal position is clear: you don't have to accept a faulty or misleading service simply because you've paid upfront.

Fair trading act protections and your cancellation right

The Fair Trading Act 1986 prevents businesses from misleading you about their services and requires them to make cancellation information easy to find and understand. If Ubisoft or any app store makes it deliberately difficult to cancel, or fails to clearly disclose cancellation terms during purchase, you can report this to the Commerce Commission. You have the right to cancel your subscription clearly and without unnecessary barriers.

Escalation point if ubisoft refuses to cancel

If you request cancellation and the company refuses to process it, or if billing continues after you've cancelled, contact the Commerce Commission (the New Zealand consumer authority) at www.comcom.govt.nz. Document your cancellation request, any refusals, and dates of unwanted charges. The Commission can investigate and enforce your rights. This is your safety net if a company tries to ignore you.

How to cancel Rocksmith+ by platform

Your cancellation method depends entirely on where you purchased your subscription. Follow the steps for your platform to avoid confusion and ensure the cancellation processes correctly.

Cancel Rocksmith+ via ubisoft account (direct purchase)

If you subscribed directly through Ubisoft or www.ubisoft.com, you manage your subscription through your Ubisoft account.

1. Log in to your Ubisoft account at www.ubisoft.com
   • Use the email and password you registered with
   • If you've forgotten your password, select "Forgot your password" and reset it
2. Navigate to "Account" or "Settings" (usually in the top right corner)
   • Select "Subscriptions" or "Billing"
   • Look for "Rocksmith+" in your active subscriptions list
3. Click "Cancel subscription" or "Manage subscription" next to Rocksmith+
   • You may see a cancellation confirmation page with a reason selector
   • Choose your reason if prompted (this helps Ubisoft improve but isn't required)
4. Confirm the cancellation
   • Read the final confirmation message carefully-it will state your access end date
   • Click "Confirm cancellation" or similar button
   • You should receive an email confirmation immediately
5. Check your email for confirmation
   • Save this email as proof of cancellation
   • Note the access end date so you know when you lose access

Cancel Rocksmith+ via PlayStation store

If you subscribed through PlayStation Store on PS4 or PS5, you cancel through your PlayStation account settings.

1. Log in to your PlayStation console or PlayStation Network account
   • Go to your profile and select "Account"
   • Choose "Payment and subscriptions"
2. Select "Subscriptions"
   • Find "Rocksmith+" in your active subscriptions
3. Click "Manage subscription" or "Options"
   • Select "Cancel subscription"
   • Follow the on-screen prompts
4. Confirm the cancellation and save your confirmation reference
   • Note the date your access ends
   • You'll lose access at the end of your current billing period

Cancel Rocksmith+ via apple app store (iOS)

If you subscribed on iPhone or iPad, you manage your subscription through Apple's subscription settings.

1. Open Settings on your Apple device
   • Tap your name at the top
   • Select "Subscriptions"
2. Find "Rocksmith+" in your active subscriptions
   • Tap on it
3. Select "Cancel subscription"
   • Apple will show you the cancellation date and any remaining benefits
4. Confirm your cancellation
   • You'll receive an email confirmation from Apple
   • Save this for your records

Cancel Rocksmith+ via google play (Android)

If you subscribed on an Android device, Google Play manages your subscription.

1. Open Google Play on your Android device or visit play.google.com
   • Tap your profile icon in the top right
   • Select "Payments and subscriptions"
2. Choose "Subscriptions"
   • Find "Rocksmith+" in the list
3. Tap "Manage subscription"
   • Select "Cancel subscription"
4. Confirm the cancellation
   • Google will confirm your access end date
   • You'll receive email confirmation

Refunds and what happens after you cancel

Understanding your refund rights and what to expect after cancellation protects you from surprise charges and ensures you reclaim any money you're entitled to.

When you're entitled to a refund

You are entitled to a refund if you cancel within 14 days of your initial purchase, provided you haven't used the service substantially. This is your statutory "cooling-off" period under consumer law. If you cancel after 14 days, most subscription services do not provide refunds for the current billing period; however, you won't be charged again after your cancellation processes. If you paid for an annual plan and cancel mid-year, check Ubisoft's refund policy-some companies offer prorated refunds for unused months, while others do not. Contact Tocancel or your platform's customer support directly if you believe you're entitled to a refund for a defective service or misleading terms.

What happens to your access after cancellation

Your access to Rocksmith+ continues until the end of your current billing cycle. For example, if you have a monthly subscription and cancel on day 10 of your 30-day cycle, you retain access until day 30. After that date, your account loses access and you cannot log in to play. You will not be billed again. This grace period allows you to use your service fully even after requesting cancellation. Save any progress or notes you need, as they may not be accessible after your access expires.

Check your next billing date before cancelling

Log into your subscription account at least one week before your next billing date to cancel and avoid an unwanted charge. If you see a charge after you've cancelled, contact your platform's support team immediately and request a refund. Provide your cancellation confirmation email as evidence. Most platforms process refunds within 5-10 business days. If a refund is refused unreasonably, escalate to Tocancel or the Commerce Commission, as businesses must honor cancellation requests and refund unauthorized charges.

Common mistakes to avoid when cancelling Rocksmith+

Cancelling a subscription sounds simple, but small mistakes can leave you vulnerable to ongoing charges or lost refunds. Here are the pitfalls to sidestep.

Not confirming your cancellation in writing

Never rely on a verbal cancellation or assume that uninstalling the app cancels your subscription. Always follow the formal process outlined for your platform and save your confirmation email. This proof protects you if a charge appears later and you need to dispute it. Tocancel recommends taking a screenshot of your cancellation confirmation as well-this gives you two copies of proof.

Cancelling in the wrong place

The most common error is cancelling through the app itself rather than through your account settings. Deleting the Rocksmith+ app does not cancel your subscription. You must cancel through the platform where you paid-whether that's Ubisoft, PlayStation, Apple, or Google Play. Check your email receipts to confirm where you were charged, then cancel in that same location.

Missing the refund window for new subscriptions

If you subscribed within the last 14 days and have barely used the service, you qualify for a refund under the Consumer Guarantees Act. Act quickly-don't assume the refund window is longer. Contact your platform's customer support explicitly requesting a refund due to the 14-day consumer cooling-off period. Explain that you purchased within the last 14 days and provide your order confirmation number.

Not checking for automatic renewal settings

Some platforms allow automatic renewal to be toggled on or off separately from the main subscription. Check your account settings to ensure "auto-renew" is switched off alongside your cancellation. If you see an option for auto-renewal in your subscription management page, disable it as an extra safeguard.

Ignoring unexpected charges after cancellation

If you spot a charge from Rocksmith+ or Ubisoft after your cancellation date, don't ignore it. Contact your platform immediately with your cancellation confirmation and ask for an explanation. If the company cannot justify the charge, request a refund. Document everything-dates, amounts, and your correspondence-as this evidence becomes crucial if you need to escalate to the Commerce Commission or dispute the charge with your bank.

Checklist: ensuring your Rocksmith+ cancellation succeeds

Use this checklist to confirm you've taken all necessary steps and protected yourself against ongoing charges.

• Identified which platform manages your subscription (Ubisoft, PlayStation, Apple, or Google Play)
• Logged into your account on that platform and navigated to subscriptions
• Located Rocksmith+ and selected "Cancel subscription"
• Confirmed the cancellation and noted your access end date
• Saved your cancellation confirmation email to a folder for future reference
• Checked that auto-renewal is disabled in your account settings
• Verified that no charge appears on your next expected billing date
• Reported any unauthorized post-cancellation charges to your platform and requested a refund
• Kept records of all emails and screenshots for at least 12 months

Completing this checklist gives you confidence that your cancellation has processed correctly and protects you if a dispute arises later.

After cancellation: what to do next

Ending a subscription is never the end of the story. Here's how to stay organized and protect yourself after you cancel Rocksmith+.

Monitor your bank or payment method

Check your bank account or credit card statement on your next expected billing date. If you spot a charge from Rocksmith+, Ubisoft, or any app store after your cancellation, it's a billing error. Contact your platform's support team immediately, provide your cancellation confirmation, and request a refund. Most companies process refunds within 5-10 business days. If they refuse to refund an unauthorized charge, dispute it with your bank-banks often side with consumers on subscription disputes, especially when you provide cancellation proof.

Keep your confirmation email indefinitely

Your cancellation confirmation is your legal evidence. Store it in a separate email folder or print it. If a dispute arises months later, this email proves you cancelled and on what date. Companies occasionally make billing errors or lose records, so your documentation is your protection. You may also need this proof if you escalate to the Commerce Commission.

Explore free or alternative learning platforms

After cancelling Rocksmith+, you might explore free guitar learning resources, YouTube tutorials, or lower-cost alternatives. Tocancel helps consumers cancel unwanted subscriptions, but we also recognize that some people simply need a more affordable option. Research what's available in New Zealand before subscribing to another paid service.

Consider leaving a review if the service failed you

If you cancelled due to technical issues, misleading marketing, or poor service quality, leave a review on the app store where you subscribed. Honest feedback helps other musicians make informed choices and puts pressure on Ubisoft to improve. Never leave a review if you're simply changing your mind-that's not fair to the company or future users. But if the service genuinely disappointed you or failed to meet advertised standards, your review protects other consumers.

Contacting ubisoft if you need support

If you cannot cancel through your platform's self-service options, or if your cancellation was rejected, you can contact Ubisoft support directly. While Rocksmith+ does not maintain a dedicated postal address for New Zealand cancellations, Ubisoft accepts inquiries through its general support channels.

When contacting Ubisoft, provide your account email, subscription type, and the date you attempted cancellation. Include your cancellation confirmation reference if you have one. Request a response within 5 business days. If Ubisoft does not respond or refuses to honour your cancellation, escalate to the Commerce Commission at www.comcom.govt.nz with all documentation.

Your final checklist and summary

Cancelling Rocksmith+ protects your budget and your consumer rights. You have the legal right to cancel at any time under New Zealand consumer law, and you now know exactly how to do it for your chosen platform.

Remember: you are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws give you the right to cancel subscriptions without penalty, request refunds within 14 days if you've barely used the service, and escalate to the Commerce Commission if a company refuses to honour your rights.

Take action today. Log into the platform where you subscribe, follow the steps above for your specific service, and save your cancellation confirmation. Monitor your next billing date to confirm no charges appear. If you spot an error or face resistance from the company, document everything and contact Tocancel or the Commerce Commission. Tocancel has helped thousands of New Zealand consumers cancel unwanted subscriptions, protect their budgets, and reclaim their rights. You can too-the power to stop unwanted charges is in your hands now.