Cancel Performance Golf Scratch Club: Step-by-Step Guide

How to cancel Performance Golf Scratch Club in new zealand and reclaim your subscription

What is Performance Golf Scratch Club

Performance Golf Scratch Club delivers coaching access, swing training content, and digital analysis tools designed to help you improve your technique and lower your scores. The service combines video lessons, swing-analysis software, and virtual coaching feedback in one subscription model.

How the membership model works

The service operates on three main membership tiers: a 14-day risk-free trial (which converts to a paid monthly plan unless you cancel), a month-to-month subscription, and an annual plan with extended refund protection. All memberships auto-renew unless you actively cancel through the support channels provided in your account.

The company outlines membership terms and refund rules in their Terms of Service, which differ by plan length. Before you subscribe, review these carefully so you understand exactly when you can cancel and what refunds apply to your situation.

Membership types and what each includes

Your three main options are a 14-day trial (no credit card required for some registrations, but check your account), a monthly subscription renewed each calendar month, and an annual commitment with a 365-day refund window. Each plan carries different cancellation and refund conditions, so your choice of plan directly affects your exit options.

Why you might want to cancel Performance Golf Scratch Club

Subscription services can stop fitting your life for many valid reasons, and cancelling is your right as a consumer in New Zealand.

Common reasons golfers cancel

You might cancel because the training content does not match your skill level, you have already achieved your improvement goals, you want to try a competing platform, or the monthly charge no longer aligns with your budget. Some golfers also cancel when they realise they are not using the swing-analysis tools or coaching features regularly enough to justify the cost. Others find the app interface confusing or discover that live coaching sessions clash with their schedule.

How to decide if now is the right time

Before you cancel, ask yourself: Have I used the swing-analysis tools at least twice in the last week? Has the coaching feedback helped me identify and fix specific weaknesses? If the answer is no, cancellation makes sense. If you are on the fence, log into your account and check your usage history. Most golf apps show your last login date and which features you accessed. That data alone can clarify whether you are getting real value. If you have not logged in for more than two weeks, you have your answer.

Your consumer rights in new zealand

New Zealand law gives you specific protections when you cancel any subscription service, and these rights apply directly to Performance Golf Scratch Club.

The consumer guarantees act and automatic renewals

Under the Consumer Guarantees Act 1993, any subscription service must make cancellation "as easy as purchase." This means Performance Golf cannot require you to phone during strict business hours only, send a letter by post as the sole cancellation method, or jump through unnecessary hoops to exit. Email and phone cancellation (both of which the company offers) satisfy this legal standard. Your legal position is clear: you have the right to cancel with minimal friction.

Additionally, if you are charged without clear consent to an auto-renewal, or if the company makes cancellation deliberately difficult (for example, by hiding contact details or ignoring cancellation requests), you have grounds to dispute the charge through your bank or the Financial Markets Authority (FMA).

Refund entitlements under new zealand consumer law

The company's stated refund policy (non-refundable monthly plans, 365-day refund window for annual plans) must not contradict your statutory rights. If you can show the service was not fit for purpose, or if Performance Golf failed to deliver promised coaching features or access, you may have a refund claim even outside their standard window. The Commerce Commission (comcom.govt.nz) is your escalation point if the company refuses a legitimate refund request or delays your cancellation.

How to cancel Performance Golf Scratch Club

Cancellation is straightforward and takes 5 to 10 minutes when you know the right steps to follow.

The two valid cancellation methods

Performance Golf gives you two primary ways to cancel: email support or phone contact. Both are equally valid under consumer law, though email creates a written record that Tocancel recommends for your protection. A written record proves you requested cancellation on a specific date, which matters if a charge appears after your cancellation date.

Step-by-step cancellation via email

Email cancellation is recommended because it creates an auditable record. Follow these steps:

1. Open your email client and create a new message to [email protected].
   • Use a subject line: "Request to cancel Performance Golf Scratch Club subscription."
2. In the email body, include your full name, email address, and account number (or the email address associated with your account).
   • Write a simple statement: "I request immediate cancellation of my Performance Golf Scratch Club subscription, effective today."
   • Add the date so there is no dispute about when you submitted the request.
3. Send the email and save a copy in a folder labelled "Subscription Cancellations" for your records.
   • Do not delete the sent email until your cancellation is confirmed and your next billing date has passed.
4. Wait 2 to 3 business days for a confirmation email from support.
   • If you do not receive confirmation within 3 business days, send a follow-up email and reference your original request date.
   • If the company still does not respond after 5 business days, Tocancel recommends reporting the non-response to the Commerce Commission.
5. Check your account 5 days after sending the cancellation email.
   • Log into your account and verify your membership status shows "cancelled" or "inactive."
   • If it still shows active, contact support again with a screenshot of your cancellation email.

Step-by-step cancellation via phone

Phone cancellation is fastest if you want immediate confirmation. Follow these steps:

1. Call +1 800-523-5760 at a time when New Zealand business hours overlap with US hours (roughly 7 pm to 10 pm NZST, Monday to Friday).
   • Have your account email address and membership type ready before you call.
2. When you reach support, state clearly: "I want to cancel my Performance Golf Scratch Club subscription effective immediately."
   • Do not agree to discounts, trial extensions, or refund negotiations unless you genuinely want them.
   • Support staff may offer a one-month free trial to stay. If you are certain you want to cancel, politely decline.
3. Ask the support person to confirm your cancellation date and when your access will end.
   • Write down the name of the person you spoke with and the date and time of the call.
4. Request that support send a cancellation confirmation email to your registered email address.
   • This gives you a written record even though you called.
5. Verify cancellation in your account 24 hours after the call.
   • Log in and check that your membership status has changed to "cancelled" or "inactive."

What happens after your cancellation

Understanding the timeline and what to expect after you submit your cancellation request protects you from unwanted charges.

Immediate post-cancellation timeline

Once support confirms your cancellation, your access to the platform typically ends immediately or within 24 hours. Your account will no longer appear in your app library. However, your billing cycle does not always stop on the same day. If you cancel midway through a monthly billing cycle, you are generally not refunded for the remaining time. Annual plans are different: cancellation within the 365-day window usually triggers a refund of the unused portion, though Tocancel recommends confirming this explicitly during cancellation.

Preventing unwanted charges

Monitor your bank or credit card statement for 30 days after cancellation. If a charge for Performance Golf appears after your confirmed cancellation date, contact your bank immediately and report it as an unauthorised charge. Provide your bank with a copy of your cancellation email or call record. Most banks can reverse unauthorised subscription charges within 30 days.

Recovering access to your training data

Before you cancel, export any personal training data, progress notes, or workout history you want to keep. Many golf apps allow you to download your swing videos or coaching feedback as PDF or video files. Once your subscription ends, this data may be deleted. Check the app's settings or help section under "Export" or "Data Download" and follow the prompts while you still have active access.

Refunds and what you are entitled to

Your refund entitlement depends on your membership plan and how long you have held the subscription.

Monthly plan refund policy

Monthly subscriptions are generally non-refundable once purchased. This means if you cancel on day 2 of a monthly cycle, you do not receive a refund for the remaining 28 days. However, this policy only stands if the service was delivered as promised. If you can show that Performance Golf did not provide access to coaching features, training videos, or swing-analysis tools that were advertised, you may have grounds for a partial refund under the Consumer Guarantees Act, regardless of the company's stated policy. Tocancel recommends keeping screenshots of missing features as evidence.

Annual plan refund policy

Annual plans include a 365-day refund window. If you cancel within 12 months, you are typically entitled to a refund of the unused portion. For example, if you paid NZD $200 for a 12-month plan and cancel after 4 months, you should receive a refund for the remaining 8 months. Calculate this yourself: divide the annual price by 12 to find the monthly rate, then multiply by the number of unused months. When you request cancellation, explicitly ask for this refund calculation in writing.

If the company refuses a refund

If Performance Golf declines a refund you believe you are entitled to, follow this escalation path:

1. Send a formal refund request email to support, citing the specific reason (service not fit for purpose, features not delivered, or statutory rights under the Consumer Guarantees Act).
   • Keep the email simple and factual. Do not use emotional language.
   • Request a response within 10 working days.
2. If support refuses or does not respond within 10 working days, lodge a complaint with the Commerce Commission at comcom.govt.nz.
   • The Commerce Commission handles consumer disputes and can force the company to refund you if they find in your favour.
3. If the amount is under NZD $15,000, you can also take the company to the District Court under the Small Claims process.
   • This is faster and cheaper than standard court proceedings and does not require a lawyer.

Pricing and what you pay before cancellation

Understanding your costs helps you decide whether cancellation is the right choice and what refund you may be owed.

Note: Exact pricing may vary by payment method, currency exchange rates, and current promotions. Always check your invoice before cancelling to confirm the amount you were charged.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel stressful, but knowing what not to do will save you time and money.

Mistake 1: assuming deletion = cancellation

Do not simply delete the Performance Golf app from your phone or log out. Deleting the app does nothing to stop auto-renewal charges. The company's servers still show your subscription as active, and you will be billed on your next renewal date. Always submit a formal cancellation request via email or phone, even if you delete the app first.

Mistake 2: not keeping a record of your cancellation

If you cancel by phone, write down the date, time, support person's name, and what they confirmed. If you cancel by email, do not delete the sent message or the company's reply. Tocancel has assisted many consumers who faced unwanted charges weeks later and had no proof they had requested cancellation. Your record is your only leverage if a dispute arises.

Mistake 3: cancelling too close to your billing date

If your next billing date is tomorrow and you cancel today, the company may still charge you for the next cycle because the payment is processed automatically. Always cancel at least 3 to 5 days before your billing date if you want to avoid the next charge. Check your invoice or account to find your exact billing date.

Mistake 4: not checking for promotional or hidden charges

Some golf subscriptions bundle additional premium coaching sessions or analysis tools that are charged separately. Before you cancel, review your last three invoices to see if any charges are listed under different company names or line items. Cancel all linked services, not just the main subscription, or you may still receive unwanted charges.

Mistake 5: accepting verbal promises about refunds

If a support person tells you "a refund will be processed within 14 days," do not rely on their word alone. Ask them to put it in writing via email. Verbal promises are nearly impossible to prove if the refund does not arrive. Tocancel recommends always requesting written confirmation of refunds and timelines.

How to compare Performance Golf Scratch Club with alternatives

Before you cancel, you may want to check whether a competitor offers better value for your goals and budget.

When comparing, focus on features you actually use, not the full feature list. If you never book live coaching sessions, a service offering unlimited live lessons is not better value than a video-only library.

Checklist: before and after cancellation

Use this checklist to ensure you cancel correctly and do not miss any important steps.

Before you cancel

• Log into your account and find your billing date and plan type.
• Export any personal training data, progress notes, or swing videos you want to keep.
• Take a screenshot of your current subscription status and plan details.
• Check your last invoice to confirm the amount you were charged and which payment method was used.
• Review the Terms of Service to confirm the company's stated refund policy for your plan.
• Calculate what refund you are entitled to (if applicable), especially for annual plans.

During cancellation

• Send a cancellation email to [email protected] or call +1 800-523-5760 with your account details ready.
• Write down the date, time, and name of anyone you speak with.
• Save a copy of your cancellation email or request confirmation via email if you cancelled by phone.
• Ask the company to confirm your cancellation end date and any refund timeline in writing.
• Do not agree to any retention offers (discounts, free trials) unless you genuinely want to stay.

After cancellation

• Wait 24 hours, then log into your account to confirm your membership status shows "cancelled" or "inactive."
• Monitor your bank statement for the next 30 days to ensure no further charges appear.
• If a charge appears after cancellation, contact your bank within 10 working days and report it as unauthorised.
• If a refund was promised, check your account within the stated timeframe and contact support if it does not arrive.
• Keep all cancellation records (emails, screenshots, bank statements) for at least 12 months.

How to send a formal cancellation notice by mail

If the company ignores your email or phone cancellation requests, or if you want to create a legally documented record, send a formal cancellation notice by registered mail to the company's physical address.

Send to this address

Performance Golf Scratch Club
Physical address: Contact [email protected] or check your invoice to confirm the current mailing address. The company may have updated their address since your subscription began.

What to include in your letter

Write a brief, factual letter on plain paper and send it via registered mail (so you have proof of delivery):

Sample cancellation letter:

Date: [Today's date]
To: Performance Golf Scratch Club Support

I hereby request the immediate cancellation of my Performance Golf Scratch Club subscription.

Account email: [Your registered email address]
Account number: [If you have one; otherwise, write "N/A"]
Plan type: [Monthly / Annual]
Date of original purchase: [DD/MM/YYYY]

I request that my access be terminated effective immediately and that no further charges be made to my account. If my plan qualifies for a refund under your stated policy or the Consumer Guarantees Act 1993, please process this refund within 10 working days and provide written confirmation of the refund amount and expected deposit date.

I have previously submitted cancellation requests via email on [dates if applicable] and by phone on [date if applicable]. I am sending this letter to create a formal record of my cancellation request.

Yours faithfully,
[Your full name]
[Your phone number]
[Your email address]

Keep a copy of this letter and your registered mail receipt. If the company still charges you after receiving this letter, you have strong evidence for a dispute with your bank or the Commerce Commission.

Your next steps and where tocancel can help

Cancelling Performance Golf Scratch Club is your right as a consumer in New Zealand, and you now have the knowledge and steps to do it correctly. Your legal position is clear: the Consumer Guarantees Act protects you, and the company must make cancellation easy and honour refunds you are entitled to.

The most important action is to cancel in writing (email is best) so you have proof. Do not assume deletion of the app stops the charges, and do not ignore a charge that appears after you cancel. Your bank and the Commerce Commission have your back if the company breaches the law.

If you need further guidance on cancelling any subscription service, resolving billing disputes, or understanding your consumer rights in New Zealand, Tocancel (tocancel.com) has helped thousands of consumers cancel unwanted subscriptions and recover refunds. Tocancel provides step-by-step cancellation guides for hundreds of services, templates for formal cancellation letters, and expert advice on escalating disputes to the Commerce Commission. Visit Tocancel today to take control of your subscriptions and protect your money.