Cancel Performance Golf: The Right Way

How to cancel Performance Golf and protect your refund rights in new zealand

What is Performance Golf

Performance Golf is a golf coaching and membership platform that delivers training content, digital programs and retail equipment to players across New Zealand. You access these services through monthly and annual subscriptions, one-time digital purchases and physical product orders with extended return windows.

Services and membership types

Performance Golf offers several subscription tiers designed for different experience levels. The Scratch Club membership provides ongoing coaching content, while VIP Coaching delivers personalised instruction. You can also purchase standalone digital programs like the Pure Impact Program and True Swing Sequence, or buy physical golf clubs and training aids.

Many memberships auto-renew after trial periods expire, which is why understanding your cancellation options before signing up matters. Tocancel recommends reviewing your trial end date immediately after purchase so you can cancel before unexpected charges appear on your account.

Subscription structure and billing

Performance Golf operates on month-to-month and annual billing cycles. Trial periods, typically 14 to 30 days, automatically convert to paid subscriptions unless you cancel before the trial expires. Physical products enjoy a 365-day return window, giving you ample time to request refunds or exchanges.

Your subscription access continues through the end of your paid billing period even after you submit a cancellation request. This grace period protects you from unexpected service interruptions while you transition to a competitor or reassess your golf training approach.

Why you should cancel Performance Golf

Understanding when cancellation makes sense empowers you to take control of your subscriptions and finances.

Common reasons to cancel

You may cancel Performance Golf if the coaching content does not match your skill level, if the digital programs fail to deliver promised results, if you discover cheaper alternatives, or if you simply want to pause your golf training investment. Auto-renewal charges often catch subscribers off guard, triggering unexpected debits from their account.

Physical product returns become necessary if equipment arrives damaged, if clubs do not fit your swing profile, or if you purchase the wrong size or specification. The 365-day return window gives you nearly a full year to return physical items-far longer than most retailers offer.

Financial impact of staying subscribed

Scratch Club Monthly charges NZ$69.00 per month, totalling NZ$828.00 annually if you remain subscribed. Premium Annual plans range from NZ$199.00 to NZ$499.00 depending on the tier, meaning an uncancelled subscription could cost you hundreds of dollars over time. Tocancel has helped thousands of New Zealand consumers identify and stop these recurring charges before they accumulate into substantial losses.

If you have not used Performance Golf in three months or longer, cancellation prevents wasteful spending on services you no longer engage with.

Your consumer rights in new zealand

New Zealand law gives you strong protections when purchasing goods and services from Performance Golf, whether digital or physical. Understanding these rights empowers you to demand refunds and hold the company accountable if something goes wrong.

Consumer guarantees act protections

Under the Consumer Guarantees Act (CGA), all goods you purchase from Performance Golf must be of acceptable quality, fit for the purpose you intended and match their description. This applies equally to physical golf clubs and digital training content.

If Performance Golf sells you a faulty club, damaged training aid or digital program that does not work as promised, you have the right to reject the goods, demand a refund or request a replacement. The CGA overrides Performance Golf's standard return policy if that policy is weaker than your legal entitlements. This means you are protected even if the company's terms suggest "no returns"-New Zealand law takes precedence.

Your rights during cancellation

The CGA also protects you when cancelling subscriptions. Performance Golf cannot legally charge you after you cancel, and you retain the right to request proof of cancellation. If the company attempts to charge you after cancellation, you can escalate to the Commerce Commission, New Zealand's official consumer authority.

Your legal position is this: once you cancel, billing must stop. If it does not, you have grounds to dispute the charge with your bank or credit card issuer and lodge a formal complaint with the Commerce Commission. Keep all cancellation confirmation emails and payment records as evidence.

Performance Golf pricing in new zealand

Tocancel has compiled the current pricing for Performance Golf subscriptions and digital products available in New Zealand to help you evaluate your financial commitment.

These prices are sourced from Performance Golf's official New Zealand listings and the App Store. All annual plans auto-renew unless you cancel before the renewal date. Tocancel advises setting calendar reminders for trial end dates so you never miss your cancellation deadline.

How to cancel Performance Golf

You have multiple pathways to cancel depending on whether you subscribed via the app, web browser or purchased a physical product. The method you use depends on where you initiated your membership.

Cancelling via the app or online account

If you subscribed through the Performance Golf app or web portal, follow these steps to cancel your membership:

1. Log in to your Performance Golf account using your email and password.
   • If you cannot remember your password, use the "Forgot Password" link on the login page to reset it.
   • Check your email inbox and spam folder for the password reset link.
2. Navigate to your account settings or subscription dashboard.
   • This is usually located in the top menu under "Account", "Settings" or "My Membership".
   • On mobile, tap the profile icon and select "Subscription" or "Billing".
3. Find your active subscription and select "Cancel Subscription" or "Manage Subscription".
   • Performance Golf may ask you why you are cancelling; provide honest feedback if prompted.
   • Do not select "Pause" if you want to cancel permanently.
4. Confirm your cancellation request.
   • You will receive an on-screen confirmation message immediately.
   • A confirmation email will arrive within 24 hours.
5. Screenshot or save the confirmation page and email for your records.
   • These documents protect you if Performance Golf continues to charge you after cancellation.
   • Store them in a folder labelled "Subscriptions" or similar for easy retrieval.
6. Check your next billing date to ensure no future charges appear.
   • Log back in after 48 hours to verify the subscription is removed from your account.
   • Contact Performance Golf if the subscription still appears active.

Cancelling via email or phone

If you cannot locate your account online or prefer to cancel by phone, you can contact Performance Golf directly. Tocancel recommends sending an email to the McHenry, Illinois address listed in their Terms of Service, as this is the designated returns and cancellation centre.

1. Compose an email clearly stating your request to cancel your Performance Golf subscription.
   • Include your full name, email address and customer ID (if available).
   • Specify the subscription plan you are cancelling (e.g., Scratch Club Monthly).
   • Include your account creation date or the date you joined.
2. Specify your cancellation effective date (today or your next billing date).
   • Use plain language: "Please cancel my subscription effective immediately" or "Please cancel before my next charge on [DATE]".
   • Request confirmation of the cancellation in writing.
3. Send the email to the McHenry address provided in Performance Golf's return policy.
   • This address is the official point for cancellations and returns, as specified in their Terms of Service.
   • Do not send to the Fort Lauderdale corporate headquarters, as those staff may not handle cancellations promptly.
4. Wait for a written confirmation email within 5 to 7 business days.
   • Immediately follow up if you do not receive confirmation within one week.
   • Save this email as your proof of cancellation.
5. Verify your bank or credit card statement after 7 days to confirm no further charges appear.
   • If a charge appears after you cancelled, contact your bank to dispute it and reference your cancellation email.

Cancelling physical product returns

If you purchased physical golf clubs or training aids and want to return them within the 365-day window, the process differs slightly from subscription cancellation:

1. Review Performance Golf's return policy for condition requirements and shipping instructions.
   • Most retailers require items to be unused or in original packaging, but Performance Golf allows a full year for returns.
   • Check whether you pay for return shipping or if Performance Golf covers it.
2. Email Performance Golf's returns department at the McHenry address to initiate your return.
   • Include a photo of the item and your order number.
   • Explain why you are returning the product (defective, wrong size, changed mind, etc.).
3. Wait for a return authorisation number (RMA) or return label.
   • Some companies email a prepaid return label; others ask you to print one from your account.
   • Do not ship the item until you receive authorisation to prevent it becoming lost in transit.
4. Pack the item securely and ship it using the authorised address.
   • Use tracked shipping (NZ Post Tracked or courier service) so you can verify delivery.
   • Keep your proof of posting.
5. Monitor your account for a refund within 14 to 21 days of the company receiving your return.
   • Contact Performance Golf if no refund appears after three weeks.
   • Escalate to the Commerce Commission if the company refuses to refund you within 30 days.

Refunds and what to expect after cancellation

Understanding the refund timeline and process prevents frustration when your money does not appear immediately after you cancel.

Subscription refund eligibility

Most Performance Golf monthly subscriptions are listed as non-refundable, meaning you cannot recover charges for the current billing month. However, the Consumer Guarantees Act may override this restriction if the service failed to deliver as promised.

Annual plans (Premium Annual, VIP Coaching Pass) often allow refunds within 365 days if you are not satisfied. Tocancel advises reviewing your order confirmation email to confirm your plan's specific refund eligibility before attempting to cancel.

Refund processing timeline

After you cancel your Performance Golf subscription, the company typically processes any applicable refund within 7 to 14 business days. The funds then appear in your bank account or on your credit card within a further 2 to 5 business days, depending on your financial institution.

If you paid via app store (Apple App Store or Google Play), refunds are processed by Apple or Google, not by Performance Golf, and may take an additional 3 to 5 days. Check your app store account first to see if a refund appears there before contacting Performance Golf.

What to do if you do not receive a refund

If 21 days have passed since you cancelled and no refund has appeared, take action immediately:

• Contact Performance Golf in writing via email to the McHenry address and ask for a refund status update. Include your cancellation confirmation number and the date you cancelled.
• If the company does not respond within 5 business days, contact your bank or credit card issuer and initiate a chargeback. Provide your cancellation email as evidence.
• Lodge a formal complaint with the Commerce Commission (commerce.govt.nz) if Performance Golf refuses to refund you or disputes your cancellation.

The Commerce Commission has the authority to compel Performance Golf to issue refunds and may impose penalties if the company breaches consumer law. You do not need a lawyer to file a complaint.

Common mistakes when cancelling Performance Golf

Many subscribers accidentally delay their cancellation or miss important deadlines. Protecting yourself means avoiding these pitfalls.

Missing your trial end date

The most costly mistake is forgetting to cancel before your free trial expires. Performance Golf's trial period (typically 14 to 30 days) automatically converts to a paid subscription unless you cancel in advance. This means you wake up one day to discover a surprise charge on your account.

Solution: Set a phone reminder for two days before your trial ends. This buffer gives you time to cancel without rushing. Tocancel recommends creating a recurring calendar event so you never miss a cancellation deadline again.

Confusing "pause" with "cancel"

Some subscription platforms allow you to "pause" your membership, which suspends access but continues charging you a small fee. If you accidentally select "Pause" instead of "Cancel", you will still receive charges.

Always select "Cancel Subscription" or "Terminate Membership"-never "Pause" or "Suspend". Verify the wording in the confirmation email to ensure you chose the right option.

Cancelling on the wrong platform

If you signed up via the app, you must cancel via the app-not through the website. Conversely, if you subscribed on the website, cancelling through the app may not work. Mismatched platforms cause confusion and delays.

Check your original sign-up confirmation email to see which platform you used. Log in there first to cancel. If you cannot access that platform, contact Performance Golf via email to the McHenry address and explain the situation.

Not keeping cancellation proof

If you do not save your cancellation confirmation email or screenshot, you have no evidence if Performance Golf disputes your cancellation or continues charging you. Without proof, your bank may side with the company when you attempt to dispute a charge.

Immediately download or forward your cancellation email to yourself. Save it in a dedicated folder on your computer or cloud storage. This single action protects you from costly disputes.

After cancellation: what happens next

Cancelling is not the final step-verifying that the cancellation worked protects you from ongoing charges.

Access and service continuity

After you cancel, your Performance Golf access continues until the end of your current paid billing period. This means if you cancel mid-month, you retain access through the end of that month, then lose access automatically. You will not be charged for any subsequent period.

If you need to access your digital programs or download content, do so before your access expires. The company has no obligation to provide access after your billing period ends.

Verification checklist

Complete these steps within 7 to 10 days after cancelling to confirm the cancellation worked:

• Log into your Performance Golf account and verify the subscription is no longer listed as "active".
• Check your email for a cancellation confirmation from Performance Golf. If you did not receive one, email the company to request it.
• Review your bank or credit card statement and confirm no charges appear after your cancellation date.
• If you set up autopay or automatic billing, log into your bank's or card issuer's app and confirm Performance Golf is no longer listed as a payee.
• Contact Tocancel support if you have completed these steps and charges continue-our team can escalate your case to the Commerce Commission if needed.

Disputing unauthorised charges

If Performance Golf continues to charge you after cancellation, you have the right to dispute the charge with your bank or credit card issuer. This process is called a chargeback, and most financial institutions support consumers when evidence of cancellation exists.

Provide your bank with the following documents: your cancellation confirmation email, your account login history showing when you cancelled, and a statement showing the disputed charge. Your bank will contact Performance Golf to investigate. Most disputes are resolved in your favour within 30 to 60 days.

Escalating to the commerce commission

If Performance Golf ignores your cancellation request or refuses to issue a refund you are entitled to, the Commerce Commission is your enforcement authority.

When to escalate

File a complaint with the Commerce Commission (commerce.govt.nz) if any of these occur:

• Performance Golf continues charging you after you cancelled.
• The company refuses to issue a refund you are legally entitled to under the Consumer Guarantees Act.
• The company misrepresented its services, causing you financial harm.
• You requested cancellation multiple times and the company has not complied.

How to file a complaint

Visit the Commerce Commission website and navigate to their consumer complaints section. Provide your cancellation confirmation email, screenshots of unauthorised charges, and a detailed explanation of what went wrong. The Commission will investigate and contact Performance Golf on your behalf.

You do not need to pay a fee or hire a lawyer. The Commission prioritises cases involving repeated breaches of consumer law and can issue penalties to companies that ignore consumer rights.

Comparison: Performance Golf versus alternatives

Before you cancel, you may want to evaluate whether a different golf coaching platform better suits your needs and budget.

These alternatives offer lower subscription costs and simpler cancellation processes. GolfTV and PGA TOUR Academy cost less than one-third of Performance Golf's monthly fee, making them attractive options if cost is your primary concern. Tocancel has helped New Zealand consumers transition to cheaper alternatives and recover hundreds of dollars in refunds.

Cancellation address and contact details

To cancel Performance Golf by mail or for returns, use the official address listed in their Terms of Service and Return Policy:

Performance Golf Returns and Cancellations
McHenry, Illinois
United States of America

This is the correct address for all physical returns, refund requests and subscription cancellations sent by post. Do not send correspondence to their Fort Lauderdale office, as that is the corporate headquarters and may not process cancellations promptly.

For faster results, contact Performance Golf by email. Your cancellation confirmation should arrive within 5 to 7 business days. Always request written confirmation and save it as proof of cancellation.

Take control of your Performance Golf subscription today

Cancelling Performance Golf protects your wallet and gives you control over your recurring charges. Whether you are cancelling due to cost, lack of engagement or dissatisfaction with the coaching content, you have clear rights under New Zealand consumer law. The Consumer Guarantees Act backs your cancellation request, and the Commerce Commission enforces these rights if Performance Golf refuses to comply.

Follow the steps outlined here: log into your account and cancel via the app or website, or send a cancellation email to the McHenry address. Verify your cancellation within 7 days by checking your bank statement and account login. If charges continue, dispute them with your bank and escalate to the Commerce Commission.

Tocancel has helped thousands of consumers across New Zealand cancel unwanted subscriptions, recover refunds and prevent future surprise charges. Our guides are free and based on your legal rights as a consumer. If you encounter resistance from Performance Golf or need support disputing a charge, Tocancel is here to help you navigate the process with confidence and clarity.