Cancel Performance Golf: Step-by-Step Guide

How to cancel Performance Golf and stop recurring charges in the philippines

Why you might want to cancel Performance Golf

Performance Golf is a monthly or annual subscription service that gives you access to coaching videos, swing analysis tools, and membership in an exclusive community. You pay either ₱833.33 per month or ₱10,000.00 per year for streaming training content and PGA-backed instruction, not physical golf equipment or in-person lessons.

The key issue many members face is automatic renewal. Your membership renews on the same date each billing cycle unless you cancel it yourself. If you forget to act before that renewal date arrives, your payment method charges again, and the cycle continues. This recurring model catches people off guard, especially when they are no longer using the platform.

What Performance Golf actually delivers

When you join, you gain access to a members-only community (capped at 100 active members), instructional video content, and swing analysis features. You are purchasing digital access to training material and an exclusive membership badge, not golf clubs or physical goods.

Billing is automatic. If you signed up on their website, charges hit your card on the same date each billing period. If you subscribed through Apple App Store or Google Play, those platforms handle your billing instead. Simply deleting the app does not stop the charges, which is where many users run into trouble when they assume cancellation is complete.

Support availability and time zone challenges

Performance Golf operates from the United States with customer support available Monday through Friday, 9:00 AM to 5:00 PM EST. For you in the Philippines, this often means late evening or very early morning contact windows, creating real delays when you need urgent help.

The company does not offer Philippine-based support, local language assistance, or integration with GCash or Maya. All communications happen in English through email ([email protected]) or their US phone line (1-800-523-5760). Response times regularly stretch across several days, which matters if your next billing date is approaching.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair billing, deceptive advertising, and cancellation refusal. If Performance Golf continues charging you after cancellation or deliberately makes cancellation difficult, you have legal recourse through the Department of Trade and Industry (DTI).

What the law requires from Performance Golf

Under RA 7394, any company that charges you repeatedly must clearly disclose all fees, renewal terms, and the cancellation process before you pay. Performance Golf must make cancellation as straightforward as signing up. If their process is vague, hidden in menus, or takes unreasonably long to process, that violates your consumer rights.

You also have the right to dispute unauthorised charges on your credit or debit card. If you cancel and Performance Golf bills you anyway, you can file a chargeback with your bank or card issuer. At the same time, you can file a formal complaint with the DTI. Your legal position is strong if you can show proof of cancellation and evidence of charges after that date.

What to do if Performance Golf refuses to cancel or keeps charging

Gather all proof: cancellation confirmation emails, screenshots showing your cancellation request, and copies of charges posted after the cancellation date. Contact the DTI Consumer Protection Group at 1-885-SAFE DTI (7233 3884) or file a complaint online at www.dti.gov.ph. Name Performance Golf and provide all documentation. The DTI has the power to investigate, levy fines, and order refunds on your behalf.

If your bank or credit card issuer is in the Philippines, you can also file a chargeback dispute directly with them, claiming unauthorised charges after cancellation. Do both simultaneously for stronger pressure on the company to refund you.

Methods to cancel Performance Golf

You have three main pathways to cancel: through your online account portal, via email to their support team, or through your payment platform if you subscribed via an app.

Cancel via your online account (fastest method)

If you signed up directly on Performance Golf's website, logging into your account portal is usually the quickest way to cancel. Look for a Settings, Account, or Subscription menu option within your member dashboard. Many users miss this because the cancellation button is not always obvious on the first page you land on.

Cancel by email (creates a paper trail)

Email [email protected] with your full name, email address on file, and account number (if you have it). Write a clear subject line: "Cancellation Request for [Your Name]." Ask for a cancellation confirmation email in response. Email creates a documented record, which protects you if disputes arise later. Tocancel recommends this method because it gives you proof.

Cancel through your payment platform (if app-based)

If you subscribed through Apple App Store, go to Settings > [Your Name] > Subscriptions > Performance Golf > Cancel Subscription. For Google Play, open the Play Store app > Menu > Subscriptions > Performance Golf > Cancel Subscription. Confirm the cancellation and save your confirmation screen. Send a follow-up email to Performance Golf confirming you cancelled through the app and requesting written confirmation that your account is closed.

Step-by-step cancellation process

Follow these steps in order to cancel Performance Golf with confidence and create a cancellation record that protects you.

1. Log into your Performance Golf account on their website or app
   • Go to performancegolf.com and enter your login credentials
   • If you cannot remember your password, use the "Forgot Password" option immediately
   • If you subscribed via Apple App Store or Google Play, open that app instead and proceed to the subscription cancellation menu
2. Navigate to your subscription or account settings
   • Look for tabs labeled "Account," "Settings," "Membership," or "Subscription"
   • Some accounts hide this under a user icon or profile menu in the top right corner
   • If you cannot find the cancellation option online, move to Step 3 (email cancellation) instead
3. Select the option to cancel or manage your subscription
   • Click "Cancel Subscription" or "End Membership"
   • Performance Golf may ask you to confirm your reason for leaving (select any option that applies)
   • Do not close the page until you see a final confirmation screen or message
4. Save your cancellation confirmation
   • Take a screenshot of the confirmation screen that shows the cancellation was processed
   • Write down the date, time, and any confirmation number or reference ID shown
   • Do not rely on memory; store the screenshot in a folder on your device or in cloud storage
5. Send a confirmation email to Performance Golf
   • Email [email protected] with your full name, account email, and the date you cancelled
   • Attach a screenshot of your cancellation confirmation from Step 4
   • Ask them to reply confirming your account is fully closed and no further charges will be made
   • Save their reply as your final proof of cancellation
6. Check your bank or card statement after the next billing date
   • Wait until the date when your next charge would have been due (your monthly or annual renewal date)
   • Verify no charge appears on your statement
   • If a charge does appear, you have proof of cancellation and can file a chargeback or DTI complaint

Timeline and when your cancellation takes effect

Performance Golf should process cancellations immediately when you submit them through the website, but the timing of when charges stop depends on your billing cycle.

Immediate cancellation vs. end-of-cycle cancellation

If you cancel mid-cycle, Performance Golf may offer to let you keep access until your next renewal date, or they may cancel immediately and refund a prorated portion. Read their confirmation message carefully. If they say "Your cancellation is effective immediately," charges should stop right away. If they say "Your membership will end on [date]," that date is your last day of access, and no charge should occur after it.

When to expect your last charge

If you cancel before your renewal date, no new charge should post. If you cancel after your renewal date has already passed, you may have just paid for the next billing period, and you cannot get a refund unless Performance Golf explicitly offers one at cancellation. Always cancel before your renewal date to avoid paying for a period you will not use.

Refund policy and what to expect

Performance Golf does not advertise a standard refund policy on their website. Whether you receive a refund depends on when you cancel relative to your billing cycle and the company's discretion.

Refunds for mid-cycle cancellations

If you cancel within the first 7 days of a new billing period, Performance Golf may refund the unused portion to your original payment method. This is not guaranteed; it depends on their internal policy and your reason for cancellation. Always ask for a refund explicitly in your cancellation email if you believe you are entitled to one.

What if Performance Golf refuses a refund you think you deserve

If you paid for a full month or year but cancelled within days because the service did not work as advertised, or if you cancelled because you could not reach customer support, you have grounds to dispute the charge. File a chargeback with your bank or card issuer, citing "service not as described" or "failure to provide service." Simultaneously, file a DTI complaint so you have official documentation if the issue escalates.

Tocancel recommends documenting your usage and reasons for cancellation in case you need to prove your case to your bank or the DTI later.

Pricing and billing summary

Understand the full financial picture before you cancel so you know exactly what charges to expect and when.

Both options renew automatically. If you signed up for the annual plan on January 15th, your next charge will post on January 15th of the following year, unless you cancel before that date.

Common mistakes people make when cancelling Performance Golf

Cancellation feels straightforward until it goes wrong, and small errors can leave you vulnerable to surprise charges. Here are the pitfalls Tocancel sees most often.

Mistake 1: assuming app deletion equals cancellation

Deleting the Performance Golf app from your phone does nothing to stop your subscription. Your billing continues through Apple or Google Play in the background, even though you no longer see the app. You must explicitly cancel the subscription within the app's settings before you delete it. If you have already deleted the app, reinstall it, go to Subscriptions, and cancel the subscription within the app.

Mistake 2: cancelling without proof

If you cancel by phone or chat without saving a confirmation number, you have no evidence if a charge appears later. Always obtain a written confirmation email from Performance Golf that names you, your account, and the cancellation date. Tocancel emphasizes this because verbal confirmations do not hold up if you need to file a dispute with your bank or the DTI.

Mistake 3: cancelling too late in the billing cycle

If you wait until one day before your renewal date to cancel, it may be too late. Processing delays can push your cancellation through after your charge posts. Cancel at least 3 to 5 days before your renewal date to leave a safety margin.

Mistake 4: not checking your statement after cancellation

Do not assume the company will honour your cancellation. Check your bank or credit card statement on the date your next charge would have been due. If an unauthorised charge appears, file a chargeback immediately and file a DTI complaint the same day. Speed matters because chargebacks have time limits (usually 60 days from the charge date).

Mistake 5: ignoring communication gaps with US-based support

Performance Golf operates from the United States, and support responses can take days. Do not wait for a reply to cancel; cancel yourself through the website or app, then send your confirmation email for the record. Do not rely on support to cancel for you if you are in a rush.

After you cancel: what happens next

Cancellation does not end the moment you click "confirm." You need to verify the company honours your request and monitor your account for the next billing cycle.

Immediate steps after cancellation

Within 24 hours of cancelling, log back into your Performance Golf account and verify your membership shows as "cancelled" or "inactive." If your account still shows as active, contact support immediately because your cancellation may not have processed. Save a screenshot of your account status showing the cancelled state.

Monitor your payment method

Check your bank or credit card statement frequently for the next 30 days. Watch for any charges from Performance Golf or their parent company. If you see any unauthorised charge, contact your bank immediately and file a chargeback dispute. At the same time, file a complaint with the DTI at www.dti.gov.ph naming Performance Golf and providing proof of your cancellation.

Keep all documentation

Store your cancellation confirmation email, screenshots, and bank statements in a dedicated folder for at least 12 months. If Performance Golf tries to bill you again in the future, you will have the evidence to win a chargeback or DTI dispute. Tocancel has helped thousands of consumers cancel subscriptions successfully by maintaining clear records, and you should do the same.

Comparison: Performance Golf vs. other golf subscription services

Understanding how Performance Golf compares to competitors can help you decide if cancellation is the right move or if you should switch instead.

Performance Golf's pricing is competitive, but its support availability and refund policy are weaker than some alternatives. If you are unhappy primarily because of support delays or unclear refund terms, switching to a service with Philippine-based support or a stronger refund guarantee may serve you better than staying.

Cancellation checklist for Performance Golf

Use this checklist to ensure you cancel correctly and protect yourself against dispute if a charge appears after cancellation.

• Check your Performance Golf renewal date (found in Account > Billing or Subscription settings)
• Log into your account or the payment app (Apple/Google) where you subscribed
• Navigate to Subscription or Account settings and select "Cancel" or "End Membership"
• Receive and screenshot the cancellation confirmation screen showing the date and time
• Email [email protected] confirming your cancellation, including your name, email, and screenshot
• Wait for Performance Golf to reply with written confirmation that your account is closed
• Log back into your account 24 hours later and verify your membership shows as cancelled
• Mark your calendar for your original renewal date and check your bank statement on that date
• If a charge appears after cancellation, take a screenshot and contact your bank immediately
• If your bank cannot help, file a complaint with the DTI at www.dti.gov.ph with all documentation

How to contact Performance Golf for cancellation support

If you need to cancel directly with the company, here are the official contact methods.

Email support

Send your cancellation request to [email protected]. Include your full name, account email, and the date you want to cancel. Request a cancellation confirmation email in your message. Expect a response within 2 to 5 business days, longer during US holidays.

Phone support

Call 1-800-523-5760 Monday through Friday, 9:00 AM to 5:00 PM EST. This means late evening or early morning for you in the Philippines. Have your account information ready when you call. Request a confirmation email after your cancellation is confirmed by phone.

US mailing address (for certified mail cancellation)

If you want an undeniable cancellation record, send a certified letter to:

Performance Golf Customer Care
1234 Marigold Avenue
Jacksonville, FL 32202
USA

Write in the letter: "I request immediate cancellation of my Performance Golf account under the email [your email]. Please confirm this cancellation in writing within 7 business days." Send it via certified mail (requiring signature on delivery) so you have proof the company received your request. Keep your tracking number and delivery confirmation.

Your next step: cancel with confidence

Performance Golf is a recurring subscription, and the company will continue charging you every month or year unless you actively cancel. You have clear legal rights under the Consumer Act of the Philippines (RA 7394), and the DTI enforces those rights on your behalf if the company refuses to honour your cancellation or keeps billing you after you cancel.

Do not delay. Identify your renewal date, cancel through your account portal or via email today, and save your confirmation. Check your statement on renewal day to verify no charge posts. If Performance Golf bills you illegally, you can file a chargeback with your bank or a complaint with the DTI at www.dti.gov.ph. You are in control, and Tocancel is here to help you understand your rights and take action.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges. Use this guide, follow the steps in order, and keep all documentation. Your cancellation will go through, and you will stop the recurring charges. Visit Tocancel.com for more guides on cancelling subscriptions, checking your rights, and disputing unfair billing across services worldwide.