Cancel Performance Golf: The Right Way

How to cancel Performance Golf and protect your refund in canada

What is Performance Golf

Performance Golf is a digital coaching and equipment platform that delivers golf instruction, training videos, and swing analysis through a subscription model. The company offers multiple membership tiers, trial subscriptions, and one-time coaching packages. Each product type carries different cancellation terms and refund eligibility windows.

Your first step is to understand exactly what you subscribed to. This clarity determines your cancellation method and refund timeline. At Tocancel, we've helped Canadian golfers navigate confusing membership structures and recover thousands in unwanted charges, and we're ready to guide you through Performance Golf's cancellation process with confidence and clarity.

Membership types and what they cover

Performance Golf offers several subscription tiers, including trial memberships that convert to paid plans after the trial period ends. Some subscriptions auto-renew on a monthly or annual basis, while others are standalone coaching sessions or video access plans. Understanding which plan you hold is essential before you cancel, because each plan has different notice periods and refund windows.

Why members cancel Performance Golf

Golfers cancel for legitimate reasons: the coaching doesn't match their skill level, the app lacks features they need, they've switched to a local instructor, or unexpected charges surprised them after a trial period. Whatever your reason, acting quickly protects you from future billing and preserves your right to a refund under Canadian consumer law.

Your consumer rights in canada

Canadian consumer protection law gives you powerful tools when Performance Golf refuses to cancel or denies a refund claim without justification.

Federal and provincial protections that apply to you

Under the Competition Act and provincial consumer protection legislation-such as Ontario's Consumer Protection Act and British Columbia's Consumer Protection Act-you have the legal right to cancel subscription services and receive refunds under clear conditions. Your legal position is this: if Performance Golf charged you without your explicit, informed consent, or if the service does not match what the company advertised, you can demand a refund and escalate the dispute to your provincial consumer protection authority.

Specifically, you can:

• Cancel a subscription within statutory cooling-off periods (typically 14 days in some provinces for distance sales) if you were not given transparent terms before your first charge.
• Claim a refund if the digital coaching or training content is defective, inaccessible, or materially different from what Performance Golf advertised.
• Dispute unauthorized or duplicate charges directly with your bank or credit card company through a chargeback process.
• File a formal complaint with your provincial consumer protection office if Performance Golf ignores your cancellation request or refuses a legitimate refund claim within 30 days.

Document every email, screenshot of charges, and cancellation request you make. This evidence is your leverage when you escalate to provincial authorities.

How tocancel helps you enforce your rights

Tocancel specializes in translating consumer protection law into actionable steps. When Performance Golf stonewalls your cancellation or refund request, Tocancel equips you with the precise language, timeline, and escalation procedure to invoke consumer law and recover your money. Your provincial consumer authority has the power to investigate and compel refunds on your behalf.

How to cancel Performance Golf

The fastest and most documented way to cancel depends on your account setup and whether you need to preserve a refund claim.

Cancellation methods ranked by effectiveness

Performance Golf does not currently maintain a public cancellation portal. You must contact the company directly to cancel your membership. This means you have three options, each with different levels of documentation and protection.

1. Certified mail to the company's registered address (most documented; best for refund disputes)
   • Write a clear cancellation letter stating your membership type, account email, and request to cancel effective immediately.
   • Include your name, address, phone number, and account details so Performance Golf can identify you.
   • State that you are invoking your consumer protection rights under provincial law and expect written confirmation within 7 business days.
   • Send the letter via Canada Post Xpresspost with signature confirmation (Signature On Delivery) to Performance Golf's corporate address.
   • Retain the tracking number and delivery confirmation-this is your proof of timely notice.
   • Follow up with an email to customer service with a scanned copy of the certified letter.
2. Email to customer service (faster but less legally binding)
   • Email your cancellation request to Performance Golf's customer service address, clearly stating you wish to cancel your membership effective immediately.
   • Include your full name, account email, membership type, and account number (if available).
   • Request written confirmation of cancellation within 48 hours.
   • Save all email correspondence-you will need this if you later dispute a charge.
   • If you do not receive a response within 3 business days, escalate by sending the same request via certified mail.
3. Phone call (fastest but hardest to prove)
   • Call Performance Golf's customer service line during business hours and request cancellation.
   • Ask the representative for a reference number and request that a cancellation confirmation email be sent to you immediately.
   • Send a follow-up email within 24 hours summarizing the call, the date, the representative's name, and the reference number.
   • This creates a paper trail that protects you if Performance Golf later claims you never cancelled.

Certified mail cancellation: the step-by-step process

Certified mail is your strongest option if Performance Golf later disputes your cancellation or refuses to stop charging you. This method creates irrefutable proof of notice and timing, which matters enormously if you need to file a chargeback or file a complaint with your provincial consumer authority.

1. Write your cancellation letter
   • Use plain language. Example: "I request immediate cancellation of my Performance Golf membership effective [today's date]. My account email is [your email]. Please confirm cancellation in writing within 7 days."
   • Keep a copy for your records.
2. Address it to the correct location
   • Performance Golf's registered business address (see the address section at the end of this guide).
   • Mark the envelope "Customer Care-Cancellation Request."
3. Send via Canada Post Xpresspost with signature confirmation
   • Go to a Canada Post office and request Xpresspost with Signature On Delivery.
   • The signature requirement ensures Performance Golf cannot claim it never received your letter.
   • Keep your tracking number and the delivery confirmation slip.
4. Wait for confirmation
   • Allow 5 to 7 business days for Performance Golf to receive and respond to your letter.
   • If you receive a confirmation email, save it.
   • If you do not hear back within 10 business days, send a follow-up email to customer service referencing your certified letter.

Email cancellation: a faster alternative

Email cancellation is quicker than certified mail but offers less legal weight. Use email if you need to cancel urgently or if Performance Golf has publicly listed a customer service email address. Send a clear, timestamped message that a court or regulatory authority could easily verify.

Write: "I request cancellation of my Performance Golf membership, account [email address], effective today. Please confirm cancellation and the final date my account will be charged. I am invoking my consumer protection rights under [your province] consumer protection law." Then save the email and request a read receipt if your email client supports it.

Refunds and your money back

Canadian consumer law entitles you to a refund if you cancel within certain windows or if the service fails to meet its advertised standard.

When you qualify for a refund

You may be entitled to a refund under these circumstances:

• You cancel within 14 days of your first charge and the company did not provide transparent terms beforehand (applies in most provinces for distance contracts).
• Performance Golf advertises a refund or money-back guarantee and you cancel within that window (Performance Golf publicly mentions a 365-day return policy for some products; this binds them to that commitment).
• You received a defective or inaccessible digital product (e.g., coaching videos will not load, the app crashes, or the content is missing).
• You were charged after you submitted a valid cancellation request (duplicate or ghost charges).
• The membership auto-renewed without your explicit, informed consent before the charge.

How to claim your refund

Submit your refund request in writing at the same time you cancel. State the reason (e.g., "I cancel this membership and request a full refund because I cancelled within the advertised 365-day window" or "I request a refund because the app was inaccessible for [dates]"). Performance Golf must respond within 30 days under consumer protection law. If it refuses, escalate to your provincial consumer protection office.

If Performance Golf processes your refund, verify it appears in your bank or credit card account within 5 to 10 business days. If it does not, contact your bank immediately-your financial institution can trace the refund and force Performance Golf to reissue it.

Common mistakes that weaken your cancellation

Many golfers cancel Performance Golf but then lose leverage because they made a procedural error. Here are the traps-and how to avoid them.

Mistake 1: cancelling only through the app or website (if no portal exists)

If Performance Golf has no dedicated cancellation page or portal, cancelling "through the app" leaves no proof. The company can later claim they never received your request. Always use email or certified mail so you have a timestamped record.

Mistake 2: not documenting your refund claim in writing

Verbal refund requests carry no weight. Write "I request a refund" in your cancellation email or certified letter. This creates a paper trail that a provincial regulator or your bank can follow.

Mistake 3: waiting too long after cancellation to dispute a charge

If Performance Golf charges you after you've cancelled, dispute it with your bank or credit card issuer immediately-ideally within 30 days, and no later than 120 days. The longer you wait, the harder it is to win a chargeback.

Mistake 4: not requesting written confirmation

Always ask Performance Golf for written confirmation of your cancellation within 48 hours. If the company refuses or goes silent, that silence is evidence of non-compliance with consumer law. Escalate it to your provincial authority.

What happens after you cancel

Cancellation does not always mean your refund is automatic. You must monitor your account and follow up if Performance Golf drags its feet.

Immediate steps post-cancellation

Within 24 hours of cancelling, take these actions:

• Check your email for a cancellation confirmation. If you don't see one within 48 hours, send a follow-up message to customer service.
• Note the cancellation effective date. This is the last date Performance Golf should charge you.
• Check your bank or credit card statement 5 to 7 days later. If Performance Golf charged you after the cancellation date, you have proof of breach.

If Performance Golf keeps charging you after cancellation

This is a serious violation. Take these steps immediately:

1. Contact your bank or credit card company and report the unauthorized post-cancellation charge.
2. Provide your bank with your cancellation email or certified mail tracking confirmation-this proves you cancelled on [date].
3. Request a chargeback. Your bank can reverse the charge and investigate Performance Golf's compliance.
4. File a formal complaint with your provincial consumer protection office, citing the breach of contract and continued billing after cancellation.
5. If multiple charges occurred, request a refund of all post-cancellation amounts plus any overdraft fees or interest your bank charged as a result.

Preserving evidence for a dispute

Save everything: cancellation emails, bank statements, certification of mail delivery, screenshots of charges, and any customer service responses. Tocancel recommends creating a folder on your computer or cloud storage labeled "Performance Golf Dispute" and date-stamping every document. If you file a chargeback or provincial complaint, you will need this evidence to prove your case.

Pricing and membership comparison

Understanding what you pay for helps you calculate your refund and decide if cancellation makes sense.

Prices and terms vary by membership type and promotional offers. Check your account dashboard or billing email to confirm your exact plan and renewal date. This information is critical for calculating your refund eligibility and determining your cancellation deadline.

Contacting Performance Golf and escalation

Performance Golf does not currently offer a dedicated online cancellation form. You must contact the company by mail or email to cancel your membership and request a refund.

How to reach Performance Golf

Send your cancellation request to the following address via certified mail or email:

Performance Golf customer care
Fort Lauderdale, Florida
United States

Note: Performance Golf is US-based, so certified mail sent from Canada may take 10 to 14 business days to arrive. For faster resolution, email your cancellation request and follow up with certified mail within 24 hours. This dual approach ensures Performance Golf receives your notice quickly and creates proof of timely cancellation.

Escalation: when to contact your provincial regulator

If Performance Golf does not respond to your cancellation or refund request within 30 days, escalate the matter to your provincial consumer protection office:

• Ontario: Consumer Protection Act enforcement through Service Ontario or the Ministry of Government and Consumer Services.
• British Columbia: B.C. Consumer Protection Office.
• Alberta: Fair Trading Act compliance through Service Alberta.
• Quebec: Office of the Protecteur du consommateur.
• Other provinces: Contact your provincial Ministry of Consumer Affairs for the relevant enforcement agency.

File a formal written complaint stating that Performance Golf breached the consumer protection act by refusing to honour your cancellation request or denying a legitimate refund. Include copies of all cancellation notices, emails, certified mail tracking, and bank statements showing unauthorized charges. Most provincial authorities investigate these complaints free of charge and can compel Performance Golf to refund you and pay penalties.

Why you should cancel Performance Golf with tocancel's support

Cancelling a subscription sounds simple but becomes complex when the company ignores your request, disputes your refund, or continues charging you after you've cancelled. Tocancel has helped thousands of Canadian consumers navigate these disputes, recover refunds, and enforce their rights under consumer protection law. Whether you need to understand your legal position, draft a formal cancellation letter, or escalate a claim to your provincial authority, Tocancel equips you with the knowledge and confidence to act.

The power is yours: you have consumer rights, and you have the law on your side. Send your cancellation request today by certified mail or email, document everything, and follow up if Performance Golf delays. If the company refuses to comply, your provincial consumer authority is ready to investigate and compel a refund. Tocancel stands with you every step of the way.