Cancel Performance Golf: Step-by-Step Guide

How to cancel your Performance Golf subscription and reclaim your money

What is Performance Golf and why you might want to cancel

Performance Golf is a US-based golf instruction and training platform that delivers digital coaching programmes, membership subscriptions and instructional content through a mobile app and web portal. The company operates tiered memberships such as the Scratch Club and Champions Pass, alongside trial memberships that often convert to recurring charges on your card without clear warning. If you have signed up for a Performance Golf subscription in Ireland, you are protected by strong consumer rights, and Tocancel is here to help you cancel with confidence and clarity.

Irish customers frequently report signing up for what they believed was a free or trial membership, only to discover unexpected recurring charges appearing weeks later. Others find the cancellation process deliberately buried within the account dashboard. Understanding your legal rights and following the correct cancellation method puts you in control and creates a documented record if a dispute arises.

Performance Golf subscription plans and typical costs

Performance Golf operates multiple membership tiers across different price points. The table below shows typical subscription options available to Irish customers so you can identify what you are currently paying and decide whether the service remains worth your investment.

Common reasons irish customers cancel Performance Golf

Tocancel consumer advocates have tracked the most frequently reported cancellation triggers from Irish subscribers. Understanding whether your reason aligns with a refund opportunity helps you plan your next step strategically.

• Unexpected recurring charges: The most common complaint. You signed up for a trial or one-off purchase and were charged monthly without explicit consent or a reminder email.
• Quality does not match expectations: The coaching content did not align with your skill level or golfing goals.
• Technical problems: App crashes, poor functionality or slow loading make the service unusable on your device.
• Cost versus benefit: Monthly fees (€45 and upwards) no longer justify the value, especially if you have joined a local golf club or found cheaper alternatives online.
• Automatic trial conversion: You enrolled in a free or discounted trial that automatically converted to a paid plan without sufficient notice.

Your consumer rights in ireland when cancelling Performance Golf

Irish law gives you powerful protections when cancelling a subscription service, and Tocancel wants you to understand and use them strategically.

The consumer rights act 2022 and the 14-day cooling-off period

Ireland's Consumer Rights Act 2022 implements the EU Consumer Rights Directive and grants you a 14-day cooling-off period from the date you purchase a subscription or digital service. During this window, you can cancel and request a full refund without penalty, provided the digital service has not yet been fully delivered. Your legal position is clear: if you cancel within 14 days of purchase, Performance Golf must refund you in full.

However, if you have already accessed the coaching content or streaming lessons, the company may argue that the service has been delivered and claim you are not entitled to a refund under this cooling-off rule. In that case, Tocancel recommends documenting your cancellation request in writing (email or registered post) and citing the Consumer Rights Act 2022 as your legal basis. If Performance Golf refuses to refund you and you believe the service was not fit for purpose or was misrepresented, you can escalate to the Competition and Consumer Protection Commission (CCPC), Ireland's consumer authority.

Unfair contract terms and automatic renewal rules

Ireland's Consumer Rights Act 2022 also prohibits unfair contract terms, including those that make cancellation unnecessarily difficult or that automatically renew your subscription without clear prior consent. If Performance Golf auto-renewed your trial membership into a paid plan without sending you a reminder email at least seven days before the renewal date, the company has likely breached Irish consumer law. This is a strong lever you can use to demand a refund, even if your 14-day cooling-off period has expired.

Your legal position: if you can show that Performance Golf failed to send a clear renewal reminder email before charging you, you have grounds to request a refund under the Consumer Rights Act 2022 and refer the matter to the CCPC if the company refuses.

How to cancel your Performance Golf subscription step by step

Tocancel guides you through the official cancellation process on Performance Golf's platform, then explains how to protect yourself with a follow-up written request.

Cancellation via the Performance Golf member portal

The official cancellation method is through your account dashboard. Follow these steps in order to submit your cancellation request through the platform.

1. Log in to your Performance Golf account at https://members.performancegolf.com/ using your email address and password.
   • If you have forgotten your password, click 'Forgot Password' and follow the reset email sent to your inbox.
   • Check your spam or promotions folder if you do not see the reset email within five minutes.
2. Look for the account menu icon (usually a drop-down arrow or profile icon) in the upper-right corner of the page and click it.
   • On mobile, this may appear as a hamburger menu (three horizontal lines) or a gear icon.
3. Select 'User Preferences' from the menu options that appear.
   • Scroll down if 'User Preferences' is not immediately visible.
4. Navigate to the 'Subscription Settings' section, typically located in the top-right area of the preferences page.
   • Look for a heading or tab labelled 'Subscription' or 'Billing'.
5. Click 'Manage Subscription' to view your active subscription details.
   • You should now see your current plan name, next billing date and price.
6. Click 'Cancel Subscription' and follow the on-screen prompts to confirm your cancellation request.
   • Performance Golf may ask you why you are cancelling. Select your reason (unexpected charges, poor quality, cost, etc.) to help the company improve.
   • Do not let any warning message or retention offer convince you to stay; your decision is final once you confirm.
7. Once you have submitted your cancellation, take a screenshot of the confirmation message and note the cancellation date shown on screen.
   • Save this screenshot to your device or email it to yourself for your records.

Cancellation via registered post (strongest legal protection)

For maximum protection, Tocancel recommends sending a formal cancellation letter by registered post to Performance Golf's customer service address. This creates a legally documented record of your cancellation request and the date it was received, which is invaluable if a dispute arises.

1. Prepare a formal cancellation letter that includes the following information:
   • Your full name and the email address associated with your Performance Golf account.
   • Your account number or customer ID (if available; log in to your account to find this).
   • The date you wish to cancel, stated clearly as 'I wish to cancel my subscription effective immediately' or 'as of [specific date]'.
   • A brief reason for cancellation (optional, but helpful: 'unexpected recurring charges', 'service does not meet my needs', 'cost versus value').
   • A request for confirmation of cancellation in writing and refund details if applicable.
2. Address the letter to Performance Golf's customer service team. If no Irish address is listed, use the US headquarters address and mark the envelope 'ATTN: Customer Service'.
3. Send the letter via An Post registered post (tracked mail with proof of delivery). This ensures Performance Golf cannot claim they did not receive your request.
4. Retain the An Post receipt showing the tracking number and delivery confirmation.
   • Keep this receipt alongside a copy of your cancellation letter in a safe place for at least one year.
5. Allow 10-15 business days for Performance Golf to process your cancellation and send you written confirmation.
   • If you do not receive confirmation within this timeframe, contact the CCPC with your registered post receipt as evidence.

What happens after you cancel your Performance Golf subscription

Tocancel explains what you should expect and how to monitor your account after submitting your cancellation request to ensure no further charges are applied.

Timeline and what to expect

After you cancel, your access to Performance Golf should end on your next billing date or immediately, depending on the company's policy. Check your confirmation email or account dashboard to see the exact cancellation effective date. Your subscription status should change from 'Active' to 'Cancelled' or 'Inactive' within 24 hours of your request.

Monitor your bank account or credit card statements for the next 30 days to confirm that no further charges have been applied by Performance Golf. If you see a charge after your cancellation effective date, contact your bank or card issuer immediately to dispute the transaction and request a chargeback. Tocancel recommends setting a phone reminder for 15 days after cancellation so you do not forget to check your statement.

If Performance Golf continues to charge you

If a charge appears on your statement after your cancellation effective date, take these steps immediately.

1. Log back into your Performance Golf account and check that your subscription status shows as 'Cancelled'. Take a screenshot.
2. Contact Performance Golf customer service via email (if available on their website) or the support form within the app. Write: 'I cancelled my subscription on [date] but you have charged me on [date]. Please refund this charge immediately and confirm that my subscription is cancelled.'
3. If Performance Golf does not respond within seven days or refuses to refund you, contact your bank or card issuer and request a chargeback.
   • Provide your bank with your cancellation confirmation, any screenshots, and the registered post receipt if you sent a formal letter.
   • Your bank will investigate and may recover the charge within 30-60 days.
4. File a complaint with the Competition and Consumer Protection Commission (CCPC) at www.ccpc.ie or by telephone on 01 402 5555. Include your cancellation evidence and bank correspondence.
   • The CCPC will investigate Performance Golf on your behalf and may take enforcement action if the company is breaking consumer law.

Refunds, billing and what you may be entitled to claim

Tocancel clarifies your refund rights and explains how to calculate whether you should claim money back from Performance Golf.

When you are entitled to a refund

You are entitled to a refund in the following situations under Irish consumer law.

• Within 14 days of purchase: If you cancel within 14 days of your initial subscription purchase (or trial conversion), you can request a full refund under the cooling-off period rule, even if you have used the service. Tocancel notes that Performance Golf may dispute this if substantial content has been accessed, but you should claim it regardless.
• Automatic trial renewal without notice: If your trial was converted to a paid subscription without a clear reminder email sent at least seven days before the charge, you are entitled to a refund of that charge under the Consumer Rights Act 2022.
• Service unfit for purpose: If the coaching content, app or instruction quality is so poor that it is not fit for the purpose for which you purchased it, you may claim a refund within a reasonable timeframe (typically up to six years from the purchase date, though companies often resist claims beyond 30 days).
• Misleading advertising or false claims: If Performance Golf's marketing promised results or features that do not exist, you have grounds to request a refund.

How to claim a refund

Send an email to Performance Golf's customer service address (or use the support form within the app) stating: 'I am requesting a refund of [amount in euro] charged on [date] under the Consumer Rights Act 2022. I cancelled within 14 days of purchase [or cite the reason: automatic trial conversion, unfit for purpose, etc.]. Please process this refund to my original payment method within 14 days.' Copy your bank details into the email if the company asks for them.

Allow ten business days for Performance Golf to respond. If the company refuses or does not reply, escalate to the CCPC with a copy of your email, your cancellation confirmation and your bank statement showing the charge. Tocancel has helped thousands of consumers secure refunds through CCPC complaints when the company initially refused.

Common mistakes to avoid when cancelling Performance Golf

We understand cancellation can feel frustrating, especially if unexpected charges surprised you. Tocancel highlights the pitfalls that harm your claim so you can protect yourself.

Mistakes that weaken your position

• Relying only on app cancellation without written confirmation: If you cancel only through the account portal, Performance Golf can claim the system did not record your request. Always send a follow-up email or registered post letter to create a paper trail.
• Not taking screenshots of confirmation messages: If the confirmation page disappears or the app crashes, you have no proof you cancelled. Screenshot every step and save the images to your device.
• Waiting weeks to cancel after discovering a problem: The longer you wait, the harder it is to claim the service was unfit for purpose. Cancel as soon as you decide the subscription is not for you, then claim a refund within 30 days if needed.
• Ignoring post-cancellation charges: Do not assume a charge after cancellation is a mistake and hope it resolves. Dispute it immediately with your bank or card issuer, as delays weaken your chargeback claim.
• Not keeping cancellation records for at least one year: You may need to prove you cancelled if Performance Golf claims otherwise. Save all emails, screenshots and registered post receipts for twelve months.

Comparison of refund and cancellation outcomes

Tocancel summarizes the likely outcomes if you cancel at different points in your subscription, so you can estimate whether a refund is realistic.

Escalation: what to do if Performance Golf refuses to cancel or refund you

If Performance Golf ignores your cancellation request or refuses to refund you, Tocancel outlines the formal dispute process in Ireland.

Formal complaint to the competition and consumer protection commission

The CCPC is Ireland's consumer protection authority and has the power to investigate companies and force them to refund customers if they have breached consumer law. You can file a complaint online at www.ccpc.ie or call 01 402 5555 to speak to an advisor.

When you file a complaint, provide the following documents: your cancellation request (email or registered post receipt), Performance Golf's response (or evidence that they did not respond), your bank statement showing the charge, and any screenshots of your account status. The CCPC will contact Performance Golf and ask them to respond. If the company cannot justify refusing your cancellation or refund, the CCPC will recommend they process it. In many cases, Performance Golf will comply to avoid regulatory action.

Chargeback and bank dispute process

If Performance Golf charged you after you cancelled, contact your bank or card issuer and request a chargeback. Provide your bank with your cancellation confirmation and a copy of your statement showing the disputed charge. Your bank will open a dispute investigation and will typically ask Performance Golf to justify the charge. If the company cannot provide proof that you authorised the charge, your bank will refund you within 30-60 days.

Tocancel advises that you should pursue both the CCPC complaint and the bank chargeback simultaneously, as they strengthen each other and increase the likelihood of success.

Key steps and checklist for cancelling Performance Golf

Use this checklist to ensure you have completed every step correctly and have created a full record of your cancellation request.

• ✓ Log in to your Performance Golf account and navigate to Subscription Settings within User Preferences.
• ✓ Click 'Manage Subscription' and select 'Cancel Subscription'. Screenshot the confirmation page.
• ✓ Send a follow-up cancellation email to Performance Golf customer service within 24 hours of your online cancellation. Include your account email, customer ID and cancellation date.
• ✓ Prepare and send a formal cancellation letter via registered post (An Post) to Performance Golf. Keep the receipt and a copy of the letter.
• ✓ Monitor your bank statements for 30 days after cancellation. Confirm that no further charges appear on your card.
• ✓ If a charge appears after your cancellation date, contact your bank immediately and request a chargeback.
• ✓ If Performance Golf does not respond within seven days or refuses to refund you, file a complaint with the CCPC at www.ccpc.ie.
• ✓ Save all cancellation records, emails, screenshots and bank statements for at least one year.

Summary and next steps

Cancelling your Performance Golf subscription in Ireland is your right under the Consumer Rights Act 2022, and the process is straightforward if you follow the steps above. You have a 14-day cooling-off period to cancel without penalty, and if the company fails to send a renewal reminder before auto-charging you, you are entitled to a refund even beyond that window. Never accept unexpected charges or cancellation obstacles as final; document your request in writing, cite Irish consumer law, and escalate to the CCPC if Performance Golf refuses to cooperate.

Tocancel has helped thousands of consumers cancel subscriptions they no longer want and recover refunds they were entitled to claim. Your cancellation is legally protected, and the company must honour it. Start with the account portal cancellation today, follow up with an email and registered post letter within 24 hours, monitor your statements for 30 days, and contact the CCPC if you encounter resistance. You are in control.

Contact information for escalation:

Competition and Consumer Protection Commission (CCPC)
Phone: 01 402 5555
Website: www.ccpc.ie
Address: 4 Harcourt Road, Dublin 2, D02 W773, Ireland

An Post Registered Post
Phone: 1890 475 474 or 01 707 7600
Website: www.anpost.ie