Cancel Performance Golf: The Right Way

How to cancel your Performance Golf membership and get your money back

Why you might want to cancel Performance Golf

Your life changes. You may have relocated away from the partner golf courses, or your budget no longer stretches to cover the membership fee. Perhaps you've found a local club offering better value, or you realise you're simply not using your Performance Golf access enough to justify the ongoing cost.

Whatever prompted your decision, cancelling your Performance Golf membership is your right as a UK consumer. Tocancel exists to help you understand exactly how to end your membership without confusion, recover any overpaid funds, and move forward without unnecessary delays or friction.

This guide walks you through every step of cancelling Performance Golf in the United Kingdom. You'll learn your legal rights, the fastest cancellation routes, refund timelines, and common pitfalls to avoid. By the end, you'll know precisely what to do and what to expect from Performance Golf's support team.

Understanding your consumer rights under UK law

You have powerful legal protections when cancelling a subscription service in the United Kingdom, and Performance Golf must respect them.

The consumer rights act 2015 and your cancellation protection

Performance Golf operates under the Consumer Rights Act 2015, which gives you explicit rights as a subscriber. Under this law, you have the right to cancel a distance contract (including online subscriptions and memberships) within 14 calendar days of purchase, provided you follow the correct procedure. This period is known as the "cooling-off period."

If you signed up to Performance Golf fewer than 14 days ago, you can cancel immediately with no penalty. Performance Golf must refund your payment in full within 14 days of receiving your cancellation notice. Your legal position is clear: within 14 days, Performance Golf cannot refuse your cancellation or charge you a fee.

Cancellation rights after the 14-day cooling-off period

After 14 days, your cancellation rights depend on the terms you agreed to when you signed up. Most Performance Golf memberships operate on rolling monthly contracts or fixed annual terms. Your notice period will be specified in your membership agreement.

Check your original confirmation email or membership portal to find your specific contract terms. Look for phrases like "30 days' notice required" or "notice period of one month". These tell you exactly when your cancellation becomes effective.

If Performance Golf's contract terms are unclear or unfairly weighted toward the company, the Consumer Rights Act 2015 protects you against unfair contract terms. You can escalate complaints to the Financial Conduct Authority (FCA) or Citizens Advice if Performance Golf refuses to cancel or process a refund. Tocancel recommends keeping copies of all communications as evidence if you need to file a formal complaint.

Performance Golf membership pricing and contract types

Understanding your membership tier and cost structure is essential before you cancel, as your notice period depends on which option you selected.

Membership tiers and what you're paying

Performance Golf offers several membership levels, each with different pricing and access rights. Here's a breakdown of typical options:

Your actual costs may differ based on your location and when you joined. Log into your Performance Golf account or check your latest payment confirmation to see your exact tier and renewal date. Tocancel advises taking a screenshot of this information before you cancel, as you'll need it to support any refund claim.

How to cancel Performance Golf step by step

Performance Golf offers multiple cancellation routes, each with advantages and disadvantages. Choose the method that works best for you.

Method 1: cancel via email

Email is the fastest and most documented cancellation route. Performance Golf accepts cancellation requests at [email protected].

1. Draft a clear cancellation email to [email protected]
   • Include your full name and membership number (found in your account or on invoices)
   • State your cancellation date clearly: "I request cancellation effective [date 30 days from today]"
   • Include your email address and phone number for confirmation
   • Keep the tone professional and neutral
2. Send the email and save your sent folder as proof of delivery
3. Wait for a confirmation email from Performance Golf within 2-3 working days
4. Reply to confirm receipt if Performance Golf doesn't acknowledge within 5 days

Email is your best option because you have a timestamped record. If Performance Golf later claims they never received your cancellation, you can prove otherwise. Tocancel recommends always using email for subscription cancellations in the UK.

Method 2: cancel by telephone

If you prefer to speak to someone directly, Performance Golf accepts cancellations by phone during business hours.

1. Call 1-800-523-5760 during Monday to Friday, 9:00am to 5:00pm EST
2. Note the time and date of your call
3. Ask to speak with a cancellation specialist or customer support representative
4. Provide your membership number and confirm your cancellation request clearly
5. Ask the representative to confirm your notice period and cancellation date
6. Request a confirmation email after the call ends
7. Write down the representative's name and reference number for your records

Telephone cancellation works, but it leaves no written record unless you get confirmation via email afterwards. This means you have less protection if a dispute arises. Always request written confirmation in email form within 24 hours of your call.

Method 3: cancel by post

If you have no internet access or prefer traditional mail, Performance Golf accepts written cancellation requests. However, this method is slower and carries higher risk of delay.

1. Write a formal cancellation letter including your membership number, full name, and cancellation date
2. Address it to Performance Golf's support team (contact Tocancel for the most current postal address, as it may change)
3. Send it via Royal Mail Special Delivery so you have proof of posting
4. Keep your receipt and proof of delivery for your records
5. Follow up with an email to [email protected] confirming you've sent a letter

Postal cancellation can take 2-3 weeks to process, during which time you may still be charged. Use this method only if you cannot access email or phone.

Refunds and what you can expect after cancellation

Your refund entitlement depends on when you cancel and what you've already paid.

Refunds within the 14-day cooling-off period

If you cancel within 14 days of purchase, Performance Golf must refund your full payment within 14 days of receiving your cancellation notice. This is non-negotiable under the Consumer Rights Act 2015.

Refunds are typically processed to your original payment method (credit card or debit card). Check your bank statement 5-7 working days after Performance Golf confirms your cancellation. If the refund doesn't appear, contact your bank immediately and ask them to follow up with Performance Golf.

Refunds after the 14-day period

After 14 days, your refund depends on your membership agreement. If you're on a monthly rolling contract with a 30-day notice period, you'll pay for one final month but won't be charged after that month ends. For annual memberships, you typically won't receive a refund of your annual fee unless you cancel within 30 days of purchase or if Performance Golf has breached the contract.

Some UK financial institutions and credit card providers (such as Amex or premium credit cards) offer "purchase protection" that may extend your cooling-off period to 120 days. Contact your card issuer to ask if you qualify. Tocancel has helped thousands of consumers recover unexpected refunds through this route.

Prorated refunds and unused credit

If you cancel mid-month on a monthly rolling plan, Performance Golf should calculate a prorated refund for the unused portion of your monthly fee. For example, if you cancel on the 15th of a 30-day month after paying for the full month, you're entitled to roughly 50% back.

Request this in writing via email to [email protected] and cite the Consumer Rights Act 2015. If Performance Golf refuses, escalate to Citizens Advice or the Financial Conduct Authority.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel stressful, especially if you're worried about being charged after you've requested cancellation. Here are the pitfalls that most consumers hit.

Mistake 1: not giving enough notice

Your Performance Golf contract specifies a notice period (typically 30 or 60 days). If you cancel without sufficient notice, your cancellation won't take effect immediately, and you'll be charged for the notice period regardless.

Calculate your cancellation date carefully. If your notice period is 30 days and you cancel on 1 January, your membership ends on 31 January. You'll be charged for January. Send your cancellation request at least 35 days before your desired end date to account for processing delays.

Mistake 2: only cancelling in the app or via chat

If you cancel through the Performance Golf app or website chat, there's no written record. Performance Golf support staff can claim they never received your request, and you have no proof.

Always confirm app or chat cancellations with a follow-up email to [email protected]. Write: "I cancelled my membership in the app on [date]. Please confirm receipt and provide a cancellation reference number." This creates an auditable record.

Mistake 3: assuming the cancellation is complete

Many consumers stop monitoring their bank accounts after they cancel. If Performance Golf continues to charge you after your cancellation date, you need to spot it within 30 days to dispute it with your bank.

Mark your calendar for 5 days after your stated cancellation date. Check that Performance Golf hasn't charged you. If they have, contact them immediately and ask for a refund. If they refuse, file a dispute with your bank. Tocancel recommends keeping your cancellation confirmation email for at least one year.

Mistake 4: not requesting written confirmation

After you cancel by phone, follow up with an email to [email protected] stating: "I called on [date] and requested cancellation. Please confirm my cancellation reference number and final billing date in writing."

Without this follow-up, you have no proof of your cancellation date if a dispute arises.

What happens after your cancellation is confirmed

After Performance Golf confirms your cancellation, several things should happen in sequence. Here's what to monitor.

Immediate after cancellation

Performance Golf should send you a cancellation confirmation email within 2-3 working days. This email should include your cancellation reference number, final billing date, and confirmation that no further charges will occur.

If you don't receive this email within 5 days, send a follow-up email to [email protected] asking for written confirmation. Keep records of all communications.

Final billing and account access

Performance Golf may continue to charge you until your notice period expires. For example, if you cancel on 1 January with a 30-day notice period, you'll be charged on 1 January for the final month, and your access ends on 31 January.

Your account login may be disabled immediately, or Performance Golf may allow you to access your profile until your final billing date. This varies. Contact support if you need access after cancellation confirmation.

Refund processing timeline

If you're entitled to a refund (either within the 14-day cooling-off period or as a prorated refund), Performance Golf should process it within 14 days of your cancellation request. The refund then takes 5-7 working days to reach your bank account.

In total, allow 3-4 weeks from cancellation request to refund appearing in your account. If 4 weeks pass with no refund, contact Performance Golf and ask for a refund reference number. If they can't provide one, escalate to Citizens Advice or your bank.

How to recover money if Performance Golf continues charging you

If Performance Golf charges you after your cancellation date, you have legal protections and recovery routes.

Step 1: request an immediate refund

Contact Performance Golf via email to [email protected] and state: "I cancelled my membership on [date]. I have been charged on [date after cancellation]. This charge is unauthorised. Please refund this amount within 7 days."

Keep this email brief and factual. Attach your cancellation confirmation email as evidence.

Step 2: dispute the charge with your bank

If Performance Golf doesn't refund within 7 days, contact your bank and request a chargeback or reversal. Tell your bank: "I cancelled my subscription, but the company continued to charge me. I have proof of cancellation."

Your bank will typically side with you and reverse the charge. This process takes 5-10 working days.

Step 3: escalate to citizens advice or the FCA

If Performance Golf refuses to refund and your bank can't help, file a complaint with Citizens Advice (citizensadvice.org.uk). Citizens Advice can pressure Performance Golf to refund and can escalate to the Financial Conduct Authority if necessary.

Tocancel has seen consumers recover unauthorised charges through Citizens Advice complaints within 4-6 weeks.

Comparison of cancellation methods

Here's a quick reference to help you choose the cancellation method that best suits your situation.

Email is the gold standard. It's fast, creates a permanent record, and gives you evidence if a dispute arises. Tocancel always recommends email as your first choice.

Your cancellation checklist

Use this checklist to ensure you've completed every step correctly and won't be surprised by hidden charges.

• I've logged into my Performance Golf account and confirmed my membership tier and notice period
• I've calculated the correct cancellation date (at least 30-60 days from today, depending on my contract)
• I've drafted a clear cancellation email including my membership number, full name, and desired cancellation date
• I've sent the email to [email protected] and saved a copy in my sent folder
• I've received a confirmation email from Performance Golf within 5 days
• I've marked my calendar to check my bank account on my final billing date to ensure no charge occurs
• I've waited 14 days after cancellation to allow refunds to process
• I've kept all cancellation emails for one year in case of disputes
• If I was charged after cancellation, I've contacted Performance Golf for an immediate refund
• If Performance Golf refused the refund, I've filed a chargeback dispute with my bank

Contact information for Performance Golf cancellation

Here are all the methods to cancel Performance Golf in the United Kingdom:

For the most up-to-date contact information and to check if Performance Golf has updated their cancellation procedures, visit Tocancel.com. Tocancel maintains current contact details for thousands of UK services and subscriptions, helping you cancel quickly and confidently.

Your final summary and next steps

Cancelling your Performance Golf membership is straightforward if you know your rights and follow the correct procedure. Here's what you need to do:

First, check your membership agreement to confirm your notice period (usually 30 days). Calculate your cancellation date at least 35 days from today to allow for processing delays. Send a clear, professional cancellation email to [email protected] including your membership number and desired cancellation date. Request written confirmation within 5 days.

Monitor your bank account on your final billing date to ensure Performance Golf doesn't charge you after cancellation. If you're entitled to a refund within the 14-day cooling-off period, expect it to arrive 3-4 weeks after cancellation. If Performance Golf continues to charge you after your cancellation date, request a refund via email first, then dispute the charge with your bank if Performance Golf refuses.

You have legal rights under the Consumer Rights Act 2015. Performance Golf cannot refuse your cancellation if you provide proper notice, and they must refund you for unauthorised charges. If Performance Golf disputes your cancellation or refund, escalate to Citizens Advice or the Financial Conduct Authority.

Tocancel has helped thousands of consumers cancel subscriptions like Performance Golf and recover money they were wrongfully charged. Visit Tocancel.com to access cancellation guides for other UK services, find template cancellation emails, and get support if you hit any obstacles. Your cancellation is your right. Take action today.