Cancel Performance Golf: Step-by-Step Guide

How to cancel Performance Golf and stop recurring charges

What Performance Golf is and why you might cancel

Performance Golf is a membership-based coaching platform that delivers golf improvement through streaming video lessons, drill libraries, and tiered access to personalized coach feedback. You pay a recurring subscription fee-either monthly or annually-to unlock structured training content designed to lower your scores and refine your swing mechanics.

When you subscribe, you're committing to an ongoing monthly charge that compounds quickly. A $39 monthly membership costs $468 per year. If you're not logging in regularly or the coaching isn't translating into measurable improvement on the course, those charges stop making financial sense. Unlike a one-time golf lesson, recurring fees keep hitting your card every month unless you actively cancel.

You might cancel because your practice schedule has shifted, you found a local instructor who delivers more personal attention, or you signed up for a trial and discovered unexpected charges before you made a final decision. Budget constraints also drive cancellations-when money is tight, recurring subscriptions become candidates for elimination. At Tocancel, we help you understand exactly when and how to cancel so you take control of your billing.

Common reasons Performance Golf members cancel

Cancellation usually follows a predictable pattern. You subscribe with genuine intent to improve, but life changes interrupt your practice routine. Work gets busier. Golf gets pushed to weekends only. The membership sits unused, but the charge keeps appearing on your statement.

Low engagement relative to cost is the single biggest reason members cancel. If you log in fewer than twice per month, you're paying roughly $20 per session-a price point that rarely competes with one-on-one coaching alternatives. Some members also discover that video lessons don't replace the immediate feedback of an in-person instructor, so they cancel and redirect that money toward local lessons.

Trial-to-paid conversions sometimes catch members off guard. You sign up for a free or discounted trial period, then the service automatically converts your account to a paid membership when the trial ends-and you don't notice until the charge appears. This is a preventable cancellation driver if you mark your calendar and act before the trial expires.

Performance Golf pricing and subscription plans

Understanding Performance Golf's exact cost structure is essential because it shapes your refund expectations and determines when you need to act to avoid the next billing cycle.

The annual plan costs $16.58 per month when averaged across 12 months-cheaper than the monthly rate-but it locks you into a full year commitment. If you cancel within the first 30 days of an annual subscription, you may qualify for a refund under Performance Golf's trial guarantee. After 30 days, most annual payments are non-refundable unless you file a dispute with your payment processor or escalate to your state's attorney general office. Tocancel recommends starting with the monthly plan if you're new to golf coaching platforms-the flexibility is worth the slightly higher per-month rate when you're still deciding if the service fits your needs.

Your consumer rights before you cancel

You have legal rights that protect you when canceling Performance Golf, and understanding them puts you in a stronger position if the company resists your cancellation request.

Your legal position under federal consumer protection law

The Telemarketing Sales Rule (TSR), enforced by the Federal Trade Commission (FTC), requires that companies offering negative-option subscriptions (recurring charges) must obtain your clear, affirmative consent before charging you and provide you with a simple mechanism to cancel. This means Performance Golf must make cancellation at least as easy as signing up-you should not be required to call a customer service line if you signed up online, and you should not have to mail a letter if an online option is available.

If you signed up for a free or discounted trial, the FTC requires Performance Golf to inform you of all material terms-including the price and billing frequency after the trial ends-and to obtain your explicit permission before converting you to a paid membership. Many companies bury this disclosure in small print or fail to confirm your consent clearly, and that violation gives you grounds to dispute the charge.

Your state's consumer protection laws may offer additional rights. Many states require that subscription cancellations be processed within a specific number of business days (often 7 to 10 days), and some states impose penalties on companies that fail to honor cancellation requests promptly. Tocancel recommends documenting your cancellation request with screenshots or email confirmation so you have proof if the company continues charging you.

Your right to a refund

You do not automatically qualify for a refund simply because you cancel Performance Golf. However, you may have a refund claim under specific circumstances:

• Within the trial period: If you cancel during a free or discounted trial and before the 30-day trial guarantee window closes, Performance Golf should refund any charges you received if you did not authorize the conversion to a paid membership.
• Unauthorized charges: If Performance Golf charged you after you cancelled, or if you did not authorize the charge in the first place, you have the right to file a chargeback with your credit card issuer or a dispute with your bank.
• Service failure: If the platform was unavailable, deleted your account, or failed to deliver the services you paid for, you may have grounds for a refund by appealing to the FTC or your state attorney general.

Your legal position is straightforward: Performance Golf must provide a clear cancellation method and must stop charging you once you submit a valid cancellation request. Use Tocancel as a resource to document your request and track the company's response.

How to cancel Performance Golf step by step

Performance Golf offers three cancellation methods: online account self-service, email to customer support, or phone contact. Choose the method that creates the clearest record of your request.

Method 1: cancel online through your Performance Golf account

Canceling online via your account dashboard is the fastest method and creates an immediate digital record of your cancellation request.

1. Log into your Performance Golf account on the website using your email and password.
   • If you forgot your password, click the password reset link and check your email for reset instructions.
2. Navigate to Account or Subscription settings (usually found in a top menu or user profile dropdown).
   • Look for a section labeled "Subscription," "Billing," or "Membership Status."
3. Select your active subscription from the list of active memberships.
   • The page should display your current plan, billing date, and next charge amount.
4. Click the "Cancel Subscription" button or "Manage Subscription" link.
   • Performance Golf may ask you why you're canceling-you can skip this or provide brief feedback.
5. Confirm your cancellation by clicking the final confirmation button.
   • The system should display a cancellation confirmation message on screen.
6. Take a screenshot of the confirmation page and save it to your computer or phone.
   • This screenshot is your proof of cancellation and protects you if the company continues charging you.

You should receive a cancellation confirmation email within a few minutes. If you don't see one in your inbox within 24 hours, use Method 2 (email) to send a backup cancellation request.

Method 2: cancel by email to customer support

Email cancellation creates a written record and gives you a copy of your request for your files. This method is especially useful if you encounter any issues with online cancellation or if you want a documented trail.

1. Open your email client and compose a new message.
   • Use the email address associated with your Performance Golf account if possible.
2. Send the email to [email protected].
   • Subject line: "Cancel my Performance Golf membership-Account [your email or member ID]"
3. In the email body, include the following information:
   • Your full name and email address registered with Performance Golf
   • Your membership ID or account number (if available)
   • The plan you're canceling (e.g., "Platform monthly" or "Platform annual")
   • Your request: "I request that you cancel my Performance Golf membership immediately and confirm cancellation in writing."
   • Your preferred cancellation date (e.g., "effective immediately" or "before my next billing date")
4. Send the email and save a copy to a folder labeled "Cancellations" or similar for your records.
   • Note the date and time you sent the email.
5. Check your email for a reply within 24 to 48 business hours.
   • If you don't receive confirmation, follow up with a second email.

Keep this email thread in your files. If Performance Golf charges you after you've sent a cancellation email, you can forward this correspondence to the FTC, your state attorney general, or your bank as proof that you requested cancellation.

Method 3: cancel by phone

Phone cancellation allows you to speak with a representative directly, but it does not create a written record unless you take steps to document the conversation.

1. Call Performance Golf customer service at 800-523-5760.
   • Call during business hours (typically Monday to Friday, 9 AM to 5 PM Eastern Time).
   • Be prepared for wait times, especially during peak hours.
2. Tell the representative: "I want to cancel my Performance Golf membership immediately."
   • Provide your account email and membership ID when asked.
   • Do not allow the representative to transfer you to a "retention team" unless you want to explore discounts first.
3. Ask the representative for a cancellation confirmation number.
   • Write down the confirmation number, the date, time, and the representative's name.
4. Request that the representative send you a cancellation confirmation email to your registered email address.
   • This gives you written proof of the phone cancellation.
5. After the call, send a follow-up email (Method 2) referencing your phone call date and confirmation number.
   • This creates a backup written record in case the phone cancellation doesn't process correctly.

Phone cancellation can be effective, but Tocancel recommends always following up with email to ensure you have written documentation of your cancellation request.

Timeline for cancellation and when to act

Acting at the right time is critical to avoiding unwanted charges. Performance Golf's billing cycle determines when your cancellation takes effect.

Understanding your billing date

Log into your Performance Golf account and check your next billing date. This is the single most important date you need to know. Your cancellation must be processed before this date to avoid the next charge. If your next billing date is January 15 and today is January 10, you have 5 days to cancel. If you wait until January 15, the charge will post to your card, and you'll need to request a refund.

Most companies process cancellations within 24 business hours when you use online self-service or email. Phone cancellations may take 1 to 3 business days to process. To be safe, cancel at least 3 to 5 business days before your next billing date. This buffer accounts for processing delays and ensures your cancellation is confirmed before the charge posts.

Acting immediately if you're within the trial period

If you signed up for a free or reduced-rate trial, check the end date of your trial period in your account settings. If you cancel before the trial ends, you should not be charged. If you cancel after the trial period has expired, you may still qualify for a refund within 30 days of your first paid charge, depending on Performance Golf's stated refund policy. Act as soon as you decide you don't want to continue-do not wait for the first charge to post if you're still in the trial window.

What happens after you cancel Performance Golf

Cancellation is not always instant, and understanding what to expect in the days after you submit your request prevents unnecessary stress.

Immediate next steps

After you cancel using any of the three methods above, take these steps to protect yourself:

• Save all confirmation documents: If you canceled online, screenshot the confirmation page. If you received an email confirmation, print or save it. If you spoke to a representative, write down the date, time, confirmation number, and representative's name immediately after the call.
• Check your account status: Log back into your Performance Golf account the next day and confirm your subscription status shows "Canceled" or "Inactive."
• Monitor your billing: Check your credit card or bank statement on your next billing date to confirm no new charge appears. Most companies stop charging immediately, but delays do occur.
• Keep access records: Note the date and time you can no longer log into your account, or when your access to video content ends. Some companies maintain access for the remainder of your paid period after cancellation; others terminate access immediately.

If Performance Golf continues charging you after cancellation

If a charge appears on your card after you cancelled and received confirmation, act immediately to dispute it. You have two options:

• File a chargeback with your bank or credit card issuer: Call the customer service number on the back of your card and report the unauthorized charge. Explain that you cancelled your subscription and can provide a cancellation confirmation. Your bank can reverse the charge within 10 to 15 business days, and the company will have an opportunity to dispute the chargeback. In most cases, your cancellation confirmation will resolve the dispute in your favor.
• File a complaint with the Federal Trade Commission: Visit reportfraud.ftc.gov and file a complaint against Performance Golf. Include your cancellation confirmation, any emails you exchanged, and screenshots of the unwanted charges. The FTC investigates complaints and can take enforcement action against companies that violate the Telemarketing Sales Rule.

Do not ignore unexpected charges. The sooner you dispute them, the faster your bank can process the reversal. Tocancel recommends monitoring your statements closely for the first 30 days after cancellation.

Refunds and how to request one

Refund eligibility depends on when you cancel and the reason for your cancellation request.

When you qualify for a refund

You may qualify for a refund in these situations:

• Cancellation within the 30-day trial window: If you signed up for a free or reduced-rate trial and cancel before the first full-price charge posts, you should receive a refund for any trial fees charged.
• Cancellation within 30 days of a paid subscription start: Some companies honor a 30-day satisfaction guarantee after a paid membership begins. Check your order confirmation email or Performance Golf's cancellation policy to see if this applies to you.
• Duplicate charges or billing errors: If Performance Golf charged you twice for the same month or charged you after you canceled, you have grounds for a refund.
• Unauthorized trial-to-paid conversion: If you did not explicitly consent to be converted from a free trial to a paid membership, you can request a refund for the unwanted charge and a chargeback simultaneously.

How to request a refund

If you believe you qualify for a refund, send a written request to Performance Golf using the email method:

1. Email [email protected] with the subject line: "Refund request-Account [your email or member ID]"
2. In the body, explain:
   • The date you cancelled and your cancellation confirmation number (if you have one)
   • The reason you believe you qualify for a refund (e.g., "I cancelled within 30 days of my first charge")
   • The charge amount and date it posted to your account
   • Your request: "I request a full refund of [amount] within 10 business days."
3. Attach screenshots of the charge and any cancellation confirmation you received.
4. Check your email for a response within 5 business days. If you don't hear back, follow up with a second email.

If Performance Golf denies your refund request, you can escalate by filing a chargeback with your bank or a complaint with the FTC. Keep all correspondence-your email trail is the strongest evidence in a chargeback dispute.

Common cancellation mistakes to avoid

Many consumers cancel Performance Golf but don't follow up to confirm the cancellation took effect. This oversight creates unnecessary stress when an unwanted charge appears on your statement. By avoiding these common traps, you protect yourself financially and legally.

Mistake 1: canceling only through customer support chat

Some companies offer chat-based customer support that creates no written record. If a representative tells you "Your subscription has been cancelled" in a chat window, this is often not a legally binding cancellation if the company later claims they have no record of it. Always send a follow-up email with your cancellation request and ask the representative to email you a confirmation. Chat alone is not sufficient documentation.

Mistake 2: not checking your account status after cancellation

After you submit a cancellation request, log into your account the next day and verify that your subscription status shows "Canceled" or "Inactive." If the status still shows "Active," your cancellation did not process, and you need to resend your request immediately.

Mistake 3: assuming an email confirmation means your cancellation is complete

A cancellation confirmation email is a good sign, but it does not guarantee that no future charges will post. Some companies send confirmation emails immediately but still process a charge on your next billing date if the cancellation failed to sync with the billing system. Monitor your card for 30 days after receiving the confirmation.

Mistake 4: failing to document cancellation before deleting your email account

If you plan to delete or abandon your email account, print or download your cancellation confirmation email first. Tocancel recommends saving all subscription-related emails in a folder labeled with the company name and your cancellation date. These documents may be needed for a chargeback or FTC complaint years later.

Mistake 5: ignoring your next billing date

Even if you cancel on time, mark your calendar for your next billing date and check your bank statement on that day. If a charge appears, contact your bank immediately. The sooner you dispute it, the faster your reversal will be processed.

Comparison: should you cancel or modify your Performance Golf membership?

Before you cancel, consider whether downgrading to a lower-tier plan or pausing your membership might better suit your current needs.

If you're canceling because of cost alone and you do plan to use the platform in the future, ask about switching to the annual plan. The annual cost of $199 is significantly cheaper than four months of monthly membership. However, if you're canceling because you don't use the platform, cancellation is the right choice-do not let the company talk you into a lower-cost plan you won't use.

Checklist before you cancel Performance Golf

Use this checklist to ensure your cancellation process is complete and documented:

• I have logged into my Performance Golf account and confirmed my next billing date.
• I understand that cancelling online, by email, or by phone will stop all future charges.
• I have downloaded or screenshotted any relevant account or billing information I might need later.
• I have submitted my cancellation request using at least one of the three methods (online, email, or phone).
• If I used phone cancellation, I have saved the confirmation number and representative's name.
• I have saved any cancellation confirmation email or screenshot to a secure folder on my computer.
• I have logged back into my account the next day to confirm my subscription status shows "Canceled."
• I have marked my calendar for my next billing date and plan to check my bank statement on that date.
• If a charge appeared after cancellation, I have already filed a chargeback with my bank.

Performance Golf contact and mailing address

If you need to contact Performance Golf for cancellation or have disputes that email and phone cannot resolve, use the following contact information:

• Email: [email protected]
• Phone: 800-523-5760

For certified mail cancellation (if you want a paper trail), check Performance Golf's privacy policy or website footer for a mailing address. If no address is listed, send your cancellation email and follow up with a complaint to your state's attorney general office.

Final takeaway: you have the power to cancel Performance Golf

Canceling a subscription can feel awkward, but your rights are clear and your power is absolute. Performance Golf cannot force you to remain a customer or continue paying. The Telemarketing Sales Rule and your state's consumer protection laws are on your side-they require that cancellation be as easy as signup, and they prohibit unauthorized charges.

The three cancellation methods outlined above are straightforward and create clear documentation. Online self-service is fastest; email creates a paper trail; phone allows you to speak to a human. Choose the method that feels most comfortable, but always follow up with a second method if you don't receive immediate confirmation. Monitor your billing for 30 days after cancellation, and file a chargeback immediately if an unwanted charge appears.

Tocancel has helped thousands of consumers understand their cancellation rights, document their requests, and take action when companies fail to honor them. Your subscription belongs to you-not to Performance Golf-and you can end it whenever you choose. By following the step-by-step process outlined here and using Tocancel as a resource, you'll cancel with confidence and protect yourself from future disputes.

Start today: choose your cancellation method, submit your request, and document the confirmation. You're in control.