Cancel MyUS: The Right Way to Get Your Refund

How to cancel MyUS and reclaim your money: the complete new zealand guide

What MyUS is and why new zealand shoppers cancel

MyUS is a parcel forwarding service that gives you a United States address so you can receive purchases from American retailers and have them shipped to New Zealand. The service consolidates multiple parcels into single shipments, repackages your items, and handles the logistics so you can access products that US stores won't ship internationally.

You might cancel MyUS if you no longer need international shopping assistance, find the fees no longer worth your spending, or prefer a different forwarding provider. Whatever your reason, Tocancel is here to help you understand your rights and walk you through cancellation with confidence and clarity.

The core services MyUS provides

MyUS operates three main service areas: receiving packages at their US warehouse, consolidating and repackaging multiple items into fewer shipments, and offering a shopping service that places orders directly from US retailers on your behalf. Each service carries different cancellation and refund terms, so identifying which services you're cancelling is your essential first step.

Understanding what you're paying for makes it simpler to know exactly what you're cancelling and what refunds you can rightfully claim.

Your consumer rights under new zealand law

The Consumer Guarantees Act 1993 (CGA) protects you when you buy goods and services in New Zealand, and MyUS cannot opt out of these protections simply because they operate in the United States.

What the CGA guarantees you

You have the legal right to receive services with due care and skill, within a reasonable timeframe, and at a fair price. If MyUS loses your parcel, fails to process your refund on schedule, or delivers poor service, you have grounds to request cancellation and a full refund. The CGA also gives you 12 months from purchase to raise a dispute, which means you have a substantial window to act if things go wrong.

Your legal position is strong: if MyUS breaches these guarantees, you can demand remedies including cancellation, refund, or compensation.

When to escalate to the commerce commission

If MyUS refuses your reasonable cancellation or refund request, document every email and communication, then lodge a complaint with the Commerce Commission (comcom.govt.nz). You can also contact the Disputes Tribunal if your claim is under NZD $15,000. This formal step often resolves disputes faster than direct negotiation because companies take regulatory pressure seriously.

Never accept a "no" from customer service without knowing you have a statutory lever to pull.

Your cancellation methods: which path is right for you

MyUS offers two distinct cancellation options, and choosing the correct one determines how quickly you exit and what refund you receive.

Cancel your entire membership

This option closes your account and stops all future charges. You can cancel at any time, and MyUS will cease charging you at the end of your current billing cycle. Annual plans may qualify for a prorated refund of unused months, while monthly plans and setup fees are typically non-refundable under their standard terms unless you invoke your statutory rights under the CGA.

Cancelling your membership is the cleanest exit if you no longer need international shopping services at all.

Cancel a single shipment

If you want to stop one specific parcel without closing your entire account, you can cancel that individual shipment through your account dashboard. This only works before MyUS begins processing your item; once the parcel enters their warehouse workflow, cancellation becomes harder and you must contact support directly. In these cases, Tocancel recommends requesting a refund under the CGA if MyUS refuses without legitimate reason.

Act fast on single shipments because the earlier you cancel, the easier your refund becomes.

How to cancel MyUS step by step

Cancelling MyUS requires written notice submitted through their official website form or email; both routes create a documented record of your request.

Cancel via the MyUS website

1. Log in to your MyUS account using your registered email address and password.
   • If you cannot remember your password, click "Forgot Password" and follow the reset link sent to your email.
2. Navigate to your account settings, usually found under a "Profile" or "Account" menu at the top right of the page.
3. Look for a "Membership" or "Subscription" section within settings.
4. Select "Cancel Membership" or "Close Account" and read the final terms carefully.
5. Confirm cancellation by entering your password again or clicking a final confirmation button.
6. Save a screenshot or PDF of the confirmation page as proof of your cancellation request.

Cancel via email

1. Compose a clear, formal email to MyUS customer support at their official support address (verify this on their website or your account page).
2. Include your full name, account email, and MyUS account number in the subject line.
3. State your intention to cancel your membership effective immediately, and request confirmation of cancellation and any applicable refund.
4. If you're invoking your CGA rights (for example, because MyUS failed to deliver promised service), state this clearly and reference the specific breach.
5. Send the email from the address registered to your MyUS account and request a read receipt.
6. Keep a copy of your sent email and any reply from MyUS support for your records.

Cancel a single shipment through your dashboard

1. Log in to your MyUS account and view your current shipments or parcels in transit.
2. Locate the specific parcel you wish to cancel.
3. Select "Cancel" or "Cancel Shipment" if that button is available (it will only appear if the shipment has not yet left their warehouse).
4. Confirm the cancellation and request a refund if you have already paid for that shipment.
5. If no cancel button appears, contact MyUS support directly and ask them to cancel the shipment before processing.

Refunds: what you can claim and how long it takes

Your refund entitlements depend on what you cancel and when you cancel it, and Tocancel always recommends claiming every dollar you are legally owed.

Refunds for cancelled memberships

If you cancel your annual membership before the 12-month period ends, MyUS may offer a prorated refund of unused months. For example, if you cancel after 8 months of a 12-month plan, you may receive a refund for 4 unused months, though their terms may vary. Monthly memberships and one-time setup fees are often non-refundable under their standard policy, but the CGA overrides unfair terms if you can show the service failed to meet the statutory guarantees.

If you dispute their refusal, reference the CGA's protection against unfair contract terms, and escalate to the Commerce Commission if they will not budge.

Refunds for cancelled shipments

If you cancel a single shipment before MyUS has processed and shipped it, you should receive a full refund of any shipping fees you prepaid for that parcel. Once a shipment leaves their US warehouse, refunds become difficult; at that point, you must refuse or return the package upon arrival and submit a refund claim, which may take 4 to 8 weeks.

Process refund claims immediately after cancellation and follow up in writing if MyUS takes longer than 30 days to credit your account.

Timeline for receiving your refund

MyUS typically processes refunds within 5 to 10 business days of approval, but credit card processors and banks may add another 3 to 5 business days before the money appears in your account. If your refund does not arrive within 15 business days of cancellation, contact MyUS support and request a refund status update with a transaction reference number. Document everything so you have evidence if you need to escalate to your bank or the Commerce Commission.

Mark the 15-day point on your calendar and follow up immediately if your refund is late.

Pricing and fees: what you are paying

Understanding MyUS's fee structure helps you calculate your true cancellation refund and avoid surprise charges after you exit.

Review your MyUS invoice to see which fees apply to your account; this directly determines what you can claim back on cancellation.

What happens after you cancel MyUS

The period after you cancel can feel uncertain, so knowing what to expect helps you stay in control and catch any issues before they become problems.

Access to your account and parcels

After you cancel, MyUS will usually disable your account login within 24 to 48 hours. However, any parcels already in their warehouse or in transit will still be delivered to you; cancellation stops future charges but does not automatically stop active shipments. If you have parcels in transit that you do not want, contact MyUS support immediately and request to refuse the delivery or return the package upon arrival.

Do not assume cancellation stops all parcels; verify the status of every shipment you want to stop.

Billing and automatic charges

MyUS will stop charging you at the end of your current billing cycle once you cancel. If you are on a monthly plan and cancel mid-month, you will still be charged for the full current month in most cases. Check your bank statement 5 to 7 days after cancellation confirmation to ensure no surprise charges appear; if they do, contact your bank immediately and dispute the charge as unauthorized.

Set a reminder to check your bank statement the week after you cancel so you can spot and dispute any errant charges fast.

Common cancellation mistakes and how to avoid them

Many consumers make preventable errors during cancellation that delay refunds or leave them out of pocket, but awareness helps you sidestep these traps entirely.

Mistake 1: cancelling through a support chat instead of in writing

Customer support chat logs disappear, are hard to access later, and create no permanent record. If a dispute arises, MyUS can claim you never requested cancellation. Always submit cancellation requests via email or the website form so you have a dated, timestamped record. Forward email confirmations to a personal email account as a backup.

Write it down, send it officially, and keep the proof forever.

Mistake 2: not cancelling active subscriptions before a billing date

If you cancel the day after your monthly charge posts, you have lost that month's fee forever. Plan your cancellation for a few days before your next billing date so you minimize wasted charges. Check your latest invoice to see when you were last charged, then cancel well before the next cycle begins.

Timing your cancellation around your billing cycle can save you 10 to 20 dollars.

Mistake 3: assuming all fees are refundable

Setup fees, repackaging charges, and monthly subscription costs are often non-refundable under MyUS's terms. However, the CGA can override this if you can demonstrate that MyUS failed to provide the service with due care or within a reasonable timeframe. Document every service failure and reference the CGA when you dispute non-refundable fees; this legal lever often changes the company's position.

Unfair non-refund clauses can be challenged under New Zealand law; Tocancel advises you never accept a blanket "non-refundable" rejection without fighting back.

Mistake 4: not following up on missing refunds

If your refund does not arrive within 15 business days, companies bet you will forget and give up. Do not let them win. Send a follow-up email requesting a refund status and a specific date by which you expect the funds. Provide your original cancellation confirmation, bank details, and any transaction reference numbers. A single firm follow-up resolves most slow refunds; silence guarantees you will never see the money.

One follow-up email often unlocks refunds that would otherwise vanish forever.

Comparing MyUS to alternative parcel forwarding services

If you are considering cancelling MyUS, you may want to compare it to other forwarding options available to New Zealand customers so you understand whether you are exiting a good service or a poor one.

If you use MyUS infrequently, a pay-per-shipment service like Shop & Ship or Shipito may save you money; if you order often, MyUS's flat fee is usually cheaper.

Contact and escalation: where to send your cancellation

Submitting your cancellation to the correct address ensures it reaches the right team and creates a documented paper trail.

MyUS official cancellation address

Submit cancellation requests via your account dashboard at myus.com or email MyUS customer support at their official support email (consult your account page or their website for the current address). For maximum clarity, use the subject line "Cancellation Request: [Your Name] - Account [Your Account Number]" so your request routes directly to the cancellation team.

Always verify the current support email on the MyUS website because email addresses can change and you want to ensure your message reaches the right inbox.

If MyUS refuses or ignores your cancellation request

Document your original cancellation request, MyUS's response (if any), and the date you submitted it. If MyUS refuses without clear justification or does not respond within 14 days, escalate to the Commerce Commission (comcom.govt.nz) or contact your local Citizens Advice Bureau. You can also lodge a dispute with the Disputes Tribunal if your claim is under NZD $15,000. Tocancel recommends keeping all correspondence because formal authorities will ask for evidence of your cancellation attempt.

Regulatory agencies exist to enforce your rights; do not hesitate to use them if the company refuses to listen.

Final checklist before and after cancellation

Use this checklist to ensure you have taken every step to protect yourself and maximize your refund.

Complete every item on this checklist and you will have done everything in your power to cancel cleanly and claim your refund.

Why so many new zealand consumers cancel MyUS and what to do next

Most customers who cancel MyUS cite high fees, slow delivery times, and surprise charges as their reasons, and these frustrations are legitimate. However, Tocancel has helped thousands of consumers cancel unwanted services and recover unfair charges by understanding their rights and following a clear process.

You have the legal right to cancel any subscription, and the Consumer Guarantees Act 1993 gives you powerful protections if MyUS has failed to deliver what they promised. Whether you are cancelling because the service no longer fits your needs, you have found a cheaper alternative, or MyUS has let you down, your next step is clear: choose your cancellation method from the sections above, submit your request in writing, and follow up within 15 days if your refund does not arrive.

Tocancel is here to support New Zealand consumers who want to take control of their subscriptions and reclaim their money. Visit tocancel.com for additional guides, updates on consumer rights, and step-by-step assistance with other services you want to cancel. Your money, your choice, your rights.