Cancel 3Commas: The Right Way to Reclaim Control

How to cancel 3Commas and take back control of your crypto trading

What is 3Commas and why you might want to cancel

3Commas is an automated trading platform designed for cryptocurrency traders who want to streamline their exchange activity. The service connects to your crypto exchange accounts through API keys, giving you access to trading bots, smart trades, portfolio tracking and a marketplace of third-party tools.

You may have signed up expecting to amplify your trading strategy, but discovered the subscription fees outpace your returns, the bot automation failed to deliver promised results, or you've decided crypto trading doesn't align with your financial goals right now. Whatever your reason, Tocancel is here to guide you through cancelling 3Commas cleanly and securing any refund you're entitled to under New Zealand consumer law.

How 3Commas billing works

3Commas charges you through different payment channels depending on where you signed up. If you subscribed on the 3Commas website, your payment routes through Paddle, PayPal or your credit card. If you downloaded the app and subscribed through Google Play or Apple's App Store, Google or Apple handles your payment instead.

This distinction matters significantly because you cancel subscriptions through different platforms depending on your payment method. Cancelling on the 3Commas website does not cancel a subscription you started on Google Play or Apple, and vice versa. Getting this right the first time prevents weeks of unwanted charges.

Should you cancel 3Commas right now

Cancel now if you're paying for features you don't use, if the subscription has failed to deliver what you expected, or if you want to reduce your cryptocurrency trading costs. You don't need a perfect reason to cancel-you're in control of your money and your choices.

However, pause before cancelling if you're mid-trial, have active trading bots deployed, or haven't yet tested a particular feature you paid for. If you do cancel, your subscription remains active until your current billing period ends, so you maintain full access until that date.

Your consumer rights and what they mean for you

In New Zealand, the Consumer Guarantees Act 1993 protects you when you buy services like 3Commas. This law gives you the right to cancel subscriptions if the service fails to deliver what was promised, if you've been misled about its features, or if it's of unacceptable quality.

Your legal position is straightforward: if 3Commas hasn't performed as advertised, you can request a refund or credit regardless of whether you're technically still within a trial period or within a billing cycle. The company cannot force you to keep paying for a service that doesn't work as described.

When you have the right to a refund

The Consumer Guarantees Act entitles you to a refund if 3Commas is unfit for purpose, fails to match its description, or is of unacceptable quality. If the trading bots don't function as advertised, if the platform crashes frequently, or if features promised in the marketing don't exist, you have grounds for a refund.

You also have the right to cancel within a reasonable timeframe if you discover the service doesn't meet your needs. New Zealand law doesn't require you to suffer through a subscription you're not using. Document any failures or misrepresentations-screenshots and email records strengthen your refund claim.

If 3Commas refuses to refund you

If 3Commas denies your refund request, escalate to the Commerce Commission, which enforces consumer protection law in New Zealand. The Commission investigates unfair contract terms and breaches of the Consumer Guarantees Act. You can file a complaint online at www.comcom.govt.nz or contact the Commission directly.

You can also pursue a claim through the Disputes Tribunal if your claim is under NZ$15,000, which is a free and accessible avenue for consumer disputes. Keep all correspondence with 3Commas-emails, screenshots and transaction records-to support your case.

Step-by-step guide to cancelling 3Commas

Your cancellation method depends on how you signed up and where you're paying from, so follow the section that matches your situation.

Cancel your 3Commas web subscription via paddle, PayPal or credit card

Most users sign up directly on the 3Commas website and pay by Paddle, PayPal or card. This is the most common cancellation path and takes roughly five minutes.

1. Open your web browser and navigate to the 3Commas website (www.3commas.io).
2. Sign in to your account with your email and password.
   • Tip: If you use two-factor authentication, keep your authentication app or device handy.
3. Once you're logged in, locate your account settings menu, usually a gear icon or "Account" link in the top right corner.
4. Look for "Subscription History," "Billing" or "Plans" in the settings menu and click it.
5. You'll see your active subscription listed with its billing date and amount. Click the "Cancel" or "Unsubscribe" button next to it.
   • Important: Cancelling stops future automatic charges but does not refund your current billing period. Your access to paid features continues until your existing subscription period ends.
6. 3Commas will ask you to confirm the cancellation. Review any message about your final billing date, then confirm.
7. You'll receive a confirmation email. Screenshot or save this email as proof of your cancellation request.

Your web subscription is now cancelled, and no further charges will appear on your payment method after your current billing period concludes.

Cancel your 3Commas subscription on google play

If you subscribed to 3Commas through the Google Play app store on an Android device, you cancel through your Google account settings, not through the 3Commas app itself.

1. Open Google Play on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions" from the menu.
4. Tap "Subscriptions" to view all your active subscription payments.
5. Find and tap "3Commas" from your subscription list.
6. Tap "Cancel subscription" and follow the prompts to confirm.
   • Tip: Google may offer a discounted rate to keep you subscribed-decline this unless you genuinely want to stay.
7. You'll receive a confirmation that your subscription ends on a specific date. Save this confirmation.

Your Google Play subscription is now cancelled and will not renew after your current billing period.

Cancel your 3Commas subscription on apple app store

If you subscribed to 3Commas through Apple's App Store on an iPhone or iPad, you cancel through your Apple account settings.

1. Open the Apple App Store on your iPhone or iPad.
2. Tap your profile icon in the bottom right corner.
3. Tap "Subscriptions" at the top of the screen.
4. Find and tap "3Commas" from your active subscriptions list.
5. Tap "Cancel Subscription" and follow the on-screen prompts to confirm.
   • Note: Apple may show you promotional offers to retain your subscription-decline these unless you want to continue.
6. You'll see a confirmation screen with your cancellation end date. Screenshot this for your records.

Your Apple subscription is now cancelled and will expire on the date shown in your confirmation.

Pricing and subscription tiers

Understanding what you're paying for helps you decide whether cancelling is the right move.

If you're paying for Advanced or Pro but only using Starter-level features, upgrading down or cancelling entirely through Tocancel's guidance will save you significant money each month.

What happens after you cancel 3Commas

Cancelling 3Commas is clean and straightforward, but understanding the timeline and what you lose helps you plan your exit.

Your access timeline after cancellation

Once you cancel, you retain full access to 3Commas until the end of your current billing cycle. This means if you cancelled on the 15th of the month but your billing cycle ends on the 30th, you can still use all paid features until the 30th. This grace period gives you time to export data, close active bots and retrieve any settings you want to save.

After your billing cycle ends, your account reverts to the free tier if you don't upgrade. You lose access to advanced bots, smart trades and premium analytics. Your historical data and portfolio tracking remain visible but you cannot create new trades or bots.

Exporting your data and closing active trades

Before your access expires, download or export any data you need. 3Commas allows you to view your trading history, performance reports and portfolio snapshots within your dashboard. Take screenshots or export to CSV if the platform offers this option.

Close or pause any active trading bots before cancellation takes effect. An active bot that runs after your paid subscription expires may cause errors or unexpected trades on your connected exchange. Log in to your 3Commas account, navigate to your bots and manually pause or delete each one.

Disconnect your API keys from the 3Commas platform if you want to revoke the service's access to your exchange account. This adds a security layer and ensures 3Commas cannot access your exchange account in the future.

Refunds and billing disputes

Cancelling stops future charges, but you may be entitled to a refund for charges you've already paid if the service failed to deliver.

Requesting a refund from 3Commas

If you believe 3Commas is unfit for purpose or misrepresented its features, contact the company's support team and request a refund. Explain clearly why the service failed to meet your expectations-cite specific features that didn't work, bots that failed to execute correctly, or promised functionality that's absent.

Submit your refund request within 30 days of your charge if possible, as most payment processors and the Consumer Guarantees Act favour early claims. Include your order number, the date you purchased the subscription, and evidence of the problem (screenshots, error logs, bot performance data).

3Commas typically responds within 5-10 business days. If they deny your refund, don't accept this as final. You have the right to escalate.

Disputing charges with your payment provider

If 3Commas refuses a refund and you paid by credit card, you can dispute the charge with your bank. Contact your bank's dispute or chargeback department, explain that the service didn't perform as advertised, and submit your evidence.

Your bank will launch an investigation and may reverse the charge if 3Commas cannot prove the service performed as promised. This process typically takes 30-60 days. PayPal and Paddle have similar dispute procedures-check your payment method's support page for instructions.

Common mistakes to avoid when cancelling 3Commas

Cancelling feels simple, but small oversights can leave you paying for longer than intended or unable to prove your cancellation later.

Cancelling on the wrong platform

The most common mistake is cancelling on the 3Commas website when your subscription runs through Google Play or Apple. These platforms operate independently, so cancelling in one place doesn't affect the other. Charges continue from whichever platform you didn't cancel on.

Verify which platform you used to sign up. Check your email receipts-they'll show "Google Play," "Apple," or the name of your payment processor. Cancel on the exact platform that appears on your receipts.

Not saving your cancellation confirmation

Always screenshot or save your cancellation confirmation email. If 3Commas continues to charge you after cancellation, you'll need proof that you requested the cancellation. Without this evidence, disputing the charge with your bank becomes harder.

Set a calendar reminder for one week after your expected final billing date. Log back in to verify that no new charge appears and that your subscription status shows "Cancelled" or "Inactive."

Forgetting to close active trading bots

If you have active trading bots running when your paid subscription expires, errors may occur on your connected exchange account. Worse, if a bot places an unexpected trade after your access ends, you're responsible for that trade's outcome.

Always pause or delete all active bots before your access expires. Check your bots list twice to ensure nothing is running.

Assuming you'll get an automatic refund

Cancelling stops future charges but does not automatically refund your current billing period. If you cancel on the 15th of the month but your billing cycle runs through the 30th, you've already paid for those 15 extra days and won't see that money back unless you request a refund explicitly.

If you cancel early in your billing cycle, contact 3Commas support and ask for a prorated refund. Some companies honour this request; others don't. Asking costs nothing and may recover several pounds.

Comparison of cancellation methods

Choosing the right cancellation path saves time and prevents charges slipping through.

The fastest and cleanest method is to cancel directly via the platform you signed up on. Tocancel recommends using your original payment method's cancellation path-it's the most reliable and leaves the clearest audit trail.

How tocancel helps you cancel with confidence

Tocancel has helped thousands of consumers cancel crypto and trading platforms with clarity and speed. Our guides walk you through every step of the cancellation process, explain your consumer rights in plain language, and show you how to recover refunds if the service failed to deliver.

Whether you're cancelling 3Commas because the bots didn't perform, the fees were too high, or you've simply decided crypto trading isn't for you, Tocancel is your trusted partner in taking back control of your subscriptions and your money. Visit Tocancel today to explore guides for hundreds of services and regain confidence in managing your digital subscriptions.

Cancellation address and contact information

If you need to send written notice or dispute correspondence, use the following contact details for 3Commas.

3Commas contact information

For online support: Log in to your 3Commas account and use the in-app chat or submit a support ticket via www.3commas.io/support.

For billing disputes or formal notice: Contact 3Commas through the email address listed in your original receipt or subscription confirmation. You can also escalate to the company's registered office if your cancellation request is ignored. 3Commas is registered in multiple jurisdictions; check your receipt for your region's contact address.

EU/UK registered office: If you have a registered EU or UK address associated with your 3Commas account, you may reference the company's EU General Data Protection Regulation contact for formal disputes.

New Zealand escalation: If 3Commas refuses your cancellation or refund claim, file a complaint with the Commerce Commission at www.comcom.govt.nz or contact the Disputes Tribunal at www.disputes.govt.nz for claims under NZ$15,000. Include your order number, payment receipts, and copies of all correspondence with 3Commas.

Cancelling 3Commas puts you back in control of your money and your trading strategy. Follow the steps above that match your payment method, save your confirmation, and reach out to Tocancel if you need guidance on next steps or recovering a refund.