Cancel 3Commas: The Right Way

How to cancel 3Commas and stop auto-renewal charges in the philippines

Why 3Commas cancellation matters to you right now

If you subscribed to 3Commas from the Philippines, you are locked into an auto-renewing SaaS contract that charges your card, GCash, Maya, or app store account every month until you actively cancel. Most Filipino users do not realize that 3Commas does not send renewal reminders or cancellation confirmations by default, which means charges can slip through unnoticed. You may have signed up for a free trial, forgotten about it, and woken up to unexpected PHP charges on your statement. The good news is that you hold all the power here. At Tocancel, we help you navigate exactly this trap: canceling 3Commas takes fewer than five minutes once you know which cancellation path applies to your account, and your consumer rights under Philippine law are stronger than most people think.

Your legal position under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you from deceptive practices and unfair contract terms. This means 3Commas cannot charge you without clear consent, must honor cancellation requests within a reasonable timeframe, and must refund you if the service was not delivered or you cancel within a cooling-off period. If 3Commas refuses to cancel your account or continues charging after you request cancellation, you can escalate your complaint to the Department of Trade and Industry (DTI), which enforces consumer protection in the Philippines. Therefore, understanding your rights puts you in a position to act with confidence.

What you are actually paying for with 3Commas

3Commas is a software-as-a-service (SaaS) platform that gives you access to automated crypto trading tools, bot management, and portfolio tracking. You do not buy the software; you rent access to it month by month.

How the 3Commas subscription model works

Your subscription tier determines how many trading bots you can run, which exchanges you can connect, and how many active trading accounts you can manage at once. The company operates under 3C Trade Tech Ltd., registered in the British Virgin Islands, with additional offices in Estonia and Canada. When you signed up in the Philippines, you agreed to recurring charges in US dollars (PHP conversion depends on your payment method). The platform offers a free trial that automatically converts to a paid plan unless you cancel before the trial expires. This is where most cancellations go wrong: users assume the free trial will simply end, not realizing it flips to a paid subscription without a warning email. If you are paying and do not remember signing up, a forgotten free trial is the most common cause.

3Commas pricing tiers and what each plan costs

3Commas publishes pricing in USD, so local costs depend on your bank or wallet conversion rate. Here is what you are paying for at each level:

Most casual traders overpay by staying on a higher tier after their needs shrink. If you only use one exchange and five bots, the Starter plan is enough. Before you cancel, audit your actual usage because you might downgrade instead and save money immediately.

How 3Commas access works for philippines-based users

You can access 3Commas via the web platform, iOS App Store, or Google Play. Support runs 24/7 through the website chat widget and email ([email protected]), but there is no published phone line and no Filipino-language support. If you encounter a billing dispute, you will need to communicate in English, which can slow down urgent refund requests. The platform does not invoice in PHP. Instead, your card issuer, GCash provider, or app store converts the USD charge to pesos at their own rate. This means your final peso cost may differ from the official USD price, and disputed charges become harder to track without clear local currency receipts. Document every charge and keep screenshots of your transaction history before you cancel.

Common reasons why users cancel 3Commas

Understanding why other Filipinos have cancelled helps you decide if cancellation is right for you.

Red flags that signal it is time to quit

You should cancel immediately if you notice any of these patterns:

• You opened a free trial but never actively used the trading bots or portfolio tracker
• Your bots are not generating returns that justify the monthly fee (Starter at ₱848 or higher)
• You switched to a different crypto trading platform and no longer need 3Commas
• You received charges without ever creating an account (account takeover or unauthorized sign-up)
• You forgot the account existed and only noticed after reviewing your bank statements
• 3Commas introduced features or pricing changes that no longer match your needs
• You want to reduce your number of active exchange connections and a lower tier covers your needs

If any of these apply to you, Tocancel recommends moving forward with cancellation rather than letting charges continue.

Why downgrading might save you money instead

Before you cancel, consider whether downgrading to Starter (₱848 per month) is cheaper than the service you no longer need. Some traders keep a basic plan running for occasional portfolio checks rather than cancel entirely. However, if you do not plan to trade at all in the next 3 months, cancellation is the safer option because you avoid accidental charges and can always re-subscribe later.

How to cancel 3Commas step by step

Your cancellation method depends on how you signed up and which platform you use.

Cancel via the 3Commas web dashboard

This is the most direct method and works for all account types:

1. Log in to your 3Commas account at app.3commas.io using your email and password
   • If you forgot your password, click "Forgot?" on the login page and follow the email reset link
2. Click your profile icon in the top right corner of the dashboard
   • Look for a circular icon with your initial or avatar
3. Select "Account" or "Settings" from the dropdown menu
   • Different versions of the platform may label this as "Profile" or "My Account"
4. Scroll down to find the "Subscription" or "Billing" section
   • You will see your current plan name and renewal date
5. Click "Cancel subscription" or "Downgrade" (if you want to keep a lower plan)
   • The platform will ask why you are leaving; this feedback is optional but helps the company improve
6. Confirm your cancellation when prompted
   • 3Commas will immediately deactivate your paid features and send a confirmation email to your registered address
7. Verify the cancellation by checking your email within 5 minutes
   • If you do not receive a confirmation email, log back in and repeat steps 1-5 to confirm the cancellation went through

Your account remains accessible in free mode after cancellation, so you can download your bot settings or trading history if needed. Tocancel emphasizes that you should complete all seven steps because 3Commas does not automatically send a reminder or second confirmation unless you request it.

Cancel via the iOS app store

If you subscribed through Apple's App Store, you must cancel through the App Store itself, not within the 3Commas app:

1. Open the Apple App Store app on your iPhone or iPad
   • Tap the profile icon in the bottom right corner
2. Select "Subscriptions" from your account menu
   • You will see all active subscriptions under your Apple ID
3. Find and tap "3Commas" in the list
   • The app name appears exactly as "3Commas"
4. Tap "Cancel Subscription" or "Edit Subscription"
   • If you see "Edit," tap it first, then look for a "Cancel" button
5. Confirm your cancellation by following the on-screen prompts
   • Apple will ask if you want to keep access until your current billing cycle ends; you can choose to cancel immediately or let it run through the end of your billing period
6. Check your email for an App Store confirmation within 2 minutes
   • Apple sends receipts to the email address linked to your Apple ID

Important: cancelling through the App Store does not automatically disable your 3Commas account on the web platform. If you want to fully cancel your web access too, follow the web dashboard steps above after cancelling the App Store subscription.

Cancel via google play store

If you subscribed through Google Play on an Android device, follow these steps:

1. Open the Google Play Store app on your Android phone or tablet
   • Tap your profile icon in the top right corner
2. Select "Manage subscriptions" from the menu
   • You will see all active subscriptions
3. Find and tap "3Commas"
   • The app name appears exactly as "3Commas"
4. Tap "Cancel subscription"
   • Google Play will ask you to confirm your cancellation reason (optional)
5. Tap "Cancel subscription" again to finalize
   • Google Play will send you a confirmation email within 2 minutes
6. Check your email linked to your Google account
   • Save this confirmation as proof of cancellation

Like the App Store, cancelling through Google Play does not automatically cancel your web account, so repeat the web dashboard steps if you want full cancellation.

Cancel by emailing support directly

If you cannot access your account or the dashboard cancellation fails, email 3Commas support:

1. Send an email to [email protected]
   • Use the email address registered to your 3Commas account
2. Write the subject line: "Request for immediate subscription cancellation"
   • Clear subject lines speed up support responses
3. Include in the body:
   • Your full name
   • Your registered email address
   • Your current subscription plan (Starter, Advanced, Pro, or Expert)
   • Your next renewal date (found in your account settings)
   • A simple reason (e.g., "I no longer use the platform" or "I want to cancel my subscription")
4. Wait for a response within 24 hours (support operates 24/7)
   • 3Commas support usually acknowledges cancellation requests the same day
5. Confirm the cancellation by logging in to your account the following day
   • Your renewal date should disappear or show as "cancelled"

Save a copy of your email and the support response as proof. Tocancel recommends email cancellation only as a backup if the dashboard method fails, because it is slower and creates a longer paper trail than a direct dashboard cancellation.

What happens after you cancel 3Commas

Knowing what to expect next removes confusion and helps you spot billing problems early.

Your account access and data after cancellation

Once you cancel, your paid features shut down immediately, but your account data remains accessible:

• You can still log in and view your trading history, completed trades, and bot performance data
• Your active trading bots stop running and no longer place new trades
• You lose access to advanced features like multi-account futures and unlimited bots
• Your free tier access allows you to re-download bot settings, export trading logs, or create a basic portfolio tracker
• If you re-subscribe later, your old data and settings will still be there

Download any reports or bot configurations you might need before cancellation, because retrieving them from support after you cancel is slower and sometimes requires a support ticket.

Confirm the cancellation in your email and bank statement

After you cancel, you should see these confirmations:

• A confirmation email from 3Commas within 5 minutes of dashboard cancellation (or 24 hours if you emailed support)
• No charge appearing on your next renewal date (check your bank or GCash statement after 5 days)
• If you used an app store, a receipt from Apple or Google confirming the cancellation

If you do not receive a cancellation confirmation email within 24 hours, log back in and verify your subscription status manually. If charges still appear after your renewal date passes, escalate to Tocancel for guidance on disputing the transaction.

How to request a refund from 3Commas

If you were charged after cancellation or feel the service did not deliver what you paid for, you have refund options.

Refund eligibility under philippine consumer law

The Consumer Act of the Philippines entitles you to a refund in these situations:

• You cancelled within 3 days of your initial purchase (cooling-off period)
• You were charged after submitting a valid cancellation request
• The service was not delivered or was significantly defective (e.g., bots did not function as advertised)
• You were charged without consent (unauthorized transaction)

In practice, 3Commas typically refunds charges made after cancellation if you submit proof of your cancellation request. Charges made before cancellation are harder to recover unless you can prove the service failed or you cancelled within the first few days of signup.

How to request a refund from 3Commas

Contact 3Commas with clear documentation:

1. Email [email protected] with the subject: "Refund request for subscription charges"
   • Use the same email address linked to your account
2. Include the following information:
   • Your full name and registered email
   • The date you cancelled and proof (screenshot of cancellation email or dashboard confirmation)
   • The charge date and amount in USD that you want refunded
   • Your payment method (card, GCash, app store) and last four digits of the card or account number
   • A brief explanation (e.g., "I was charged on 15 January 2025 after I cancelled on 10 January 2025")
3. Request a response within 7 business days
   • Politely ask for a timeline in your email
4. Wait for 3Commas to process your refund
   • Refunds typically appear in your bank account or payment method within 5-10 business days after 3Commas approves
5. If 3Commas refuses or does not respond after 7 days, escalate to the Department of Trade and Industry (DTI)
   • You can file a complaint at any DTI Regional Office or online at dti.gov.ph
   • Include copies of your email, cancellation proof, and the charge receipts

Document everything: screenshots of charges, cancellation confirmations, and all correspondence. Tocancel advises saving these files in a folder on your computer because they become your legal evidence if you need to dispute the charge with your bank or escalate to the DTI.

Common mistakes that delay cancellation or cost you money

Many Filipinos stumble on simple errors that extend their subscription by weeks. You can avoid all of these with just a little extra care.

Mistake 1: cancelling only through the app, not the web dashboard

If you subscribed through the app store but do not cancel through the web dashboard, your account remains active and billed for the following month. App store cancellation only stops app-specific charges; it does not flag your 3Commas account for termination. Always cancel in both places to be sure.

Mistake 2: assuming cancellation is automatic after free trial ends

The free trial automatically converts to a paid plan on the renewal date. 3Commas does not send a "your trial is ending" reminder, so you must cancel manually before the trial expires. Mark the trial end date on your calendar and set a phone alarm for 2 days before, so you do not miss the window.

Mistake 3: not checking your email for the cancellation confirmation

Some cancellations fail silently. The dashboard says "cancelled" but the request did not go through. Verify every cancellation by checking your email for the confirmation within 5 minutes. If you do not see it, log back in and try again or email support.

Mistake 4: cancelling but forgetting to check your next bank statement

After you cancel, monitor your bank statement or GCash account for the next 10 days. If a charge appears after your cancellation date, you have proof that 3Commas failed to honor your request. Screenshot the charge immediately and use it as evidence in your refund dispute.

Mistake 5: using the support email only, without also cancelling in the dashboard

Support emails take 24 hours to process. If you email support to cancel but also log in and cancel through the dashboard, you avoid the delay. Email cancellation is a backup, not your primary method.

Your action checklist before and after cancellation

Follow this checklist to ensure a clean cancellation with no surprise charges:

Print or bookmark this checklist so you can reference it step by step. Tocancel users who follow this checklist report zero billing surprises after cancellation.

Why you should trust your cancellation rights in the philippines

Consumer protection in the Philippines is backed by law and an enforcement agency with real authority.

Your rights under the consumer act of the philippines (Republic act no. 7394)

The Consumer Act protects you in every transaction with 3Commas:

• You have a 3-day cooling-off period from the date of purchase to cancel without penalty (this applies to all consumer contracts, including SaaS subscriptions)
• The seller (3Commas) cannot use unfair or deceptive contract terms to trap you in auto-renewal (terms must be clear and in writing)
• You have the right to accurate billing information and must not be charged without explicit consent
• If 3Commas fails to deliver the service or cancels dishonestly, you can demand a refund
• Unilateral price increases or feature removals that make the service less valuable give you grounds to cancel without penalty

Your legal position is strong. If 3Commas refuses to cancel or continues charging, the Department of Trade and Industry (DTI) has the power to fine the company and order a refund in your favor. This means you are not powerless; 3Commas answers to the same law you do.

How to escalate if 3Commas refuses to cancel or refund

If 3Commas support ignores your cancellation request or refund claim after 14 days, file a complaint with the DTI:

• Visit any DTI Regional Office in your province (find the nearest one at dti.gov.ph/regional-offices)
• File online at the DTI website or by calling 1-345-3488 (DTI National Office Hotline)
• Bring copies of: your cancellation email, the confirmation (or proof that you did not receive one), bank statements showing the charge, and any correspondence with 3Commas support
• The DTI will investigate and mediate between you and 3Commas; if mediation fails, you can file a formal case

In most cases, 3Commas honours cancellation requests quickly once a DTI complaint is filed. Tocancel recommends this escalation only as a last resort after 3Commas has had 14 days to respond, because it typically resolves within days once the DTI is involved.

Next steps: cancel 3Commas with confidence

You now have everything you need to cancel 3Commas safely. Your cancellation method depends on how you signed up (web dashboard, iOS App Store, Google Play, or by email), and the entire process takes fewer than 5 minutes in most cases. Remember that cancellation is your legal right under Philippine consumer law, and 3Commas must honor it within a reasonable timeframe. Document your cancellation, monitor your next bank statement, and do not accept any charge after your cancellation date without evidence that you never submitted a valid cancellation request.

If you need more support navigating subscription cancellations or billing disputes, visit Tocancel.com. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and understand their rights. Whether you are cancelling 3Commas, GCash subscriptions, app store charges, or any other recurring billing service, Tocancel provides step-by-step guides and consumer protection advice tailored to the Philippines.

Contact information for 3Commas support and escalation

3Commas support email: [email protected]

3Commas web platform: app.3commas.io

Company legal entity: 3C Trade Tech Ltd., British Virgin Islands (head office). Additional offices: Estonia (3Commas Technologies OÜ) and Canada (Vancouver).

Department of Trade and Industry (DTI) Philippines:

• DTI National Office Hotline: 1-345-3488
• Website: dti.gov.ph
• Online complaint filing: dti.gov.ph/complaints
• Regional Offices: Find your nearest DTI office at dti.gov.ph/regional-offices

Tocancel empowers you to take control of your subscriptions and protect your finances. Cancel 3Commas today, and claim back your peace of mind.