Cancel Aftershoot: The Right Way

How to cancel Aftershoot and protect your photos before you leave

What Aftershoot does and why photographers cancel

Aftershoot is an AI-powered photo culling and editing assistant designed to speed up your post-production workflow. The software uses machine learning to select, sort and apply editing presets to your images, helping you move through large photo libraries faster.

The platform offers AI-driven culling, automated edits, custom AI profiles trained on your own work, and a marketplace of third-party editing styles. Many photographers appreciate the time savings. However, if the tool no longer fits your creative process, your budget has tightened, or you have switched to Lightroom, Capture One, or another editor, you have the right to cancel with full clarity about your consumer protections.

Tocancel is here to walk you through every cancellation method, explain what happens to your data, and make sure you understand your consumer rights under New Zealand law. You should never feel locked in by a software subscription that no longer serves you.

Common reasons photographers leave Aftershoot

You might be cancelling because the AI occasionally misses important shots, the editing presets don't match your aesthetic, the monthly cost doesn't justify the time saved, or you prefer manual editing for creative control. Some photographers discover the tool works beautifully for some jobs but not others. Others find that competitor tools integrate better with their existing kit.

Your reason for leaving is irrelevant to your rights. Tocancel helps you exit cleanly, without losing access to your data or overpaying for unused months.

Your consumer rights in new zealand and what they mean for you

New Zealand's Consumer Guarantees Act 1993 is your legal shield when you purchase any service, including digital subscriptions like Aftershoot.

What the consumer guarantees act covers

Under this Act, every service supplier must provide work that is of acceptable quality, fit for purpose, and supplied with reasonable care and skill. If Aftershoot fails on any of these measures, you have the right to a refund, repair or replacement.

Your legal position is simple: if the software does not do what was promised or advertised, you can claim remedies. For example, if the AI culling consistently deletes your best images, if the software crashes regularly during use, or if the interface makes it impossible to export your edited photos, the service has failed to meet the standard required by law.

This protection applies to every subscriber in New Zealand, regardless of whether you paid through the Aftershoot website, the App Store, Google Play, or any other reseller.

When you can claim a refund under new zealand consumer law

You can request a refund within a reasonable timeframe if:

• The service was not of acceptable quality (it failed to work as advertised or was unreliable).
• The service was not fit for purpose (you explained your needs and Aftershoot did not deliver).
• You discovered a major fault within three months of purchase.

Even if Aftershoot's terms state "no refunds" or "all sales final," those terms cannot override the Consumer Guarantees Act. Consumer law in New Zealand is non-negotiable and always trumps unfair contract clauses. If you believe the service has fallen short of what was promised, Tocancel recommends documenting your issue with screenshots, dates and a clear description of what went wrong before you contact Aftershoot's support team to request a refund.

What to do if Aftershoot refuses your refund claim

If Aftershoot rejects your refund request, you have formal escalation channels. Contact the Commerce Commission (the New Zealand regulator for consumer disputes), or file a chargeback dispute with your bank or payment provider. Keep records of all communication with Aftershoot, including email responses, chat transcripts and screenshots. These records are essential when you lodge a formal complaint.

Your right to pursue a refund does not expire when you cancel your subscription. You can claim up to two years after purchase under most circumstances.

How to cancel Aftershoot by subscription method

Your cancellation process depends on how you originally paid for the service.

Cancel Aftershoot through a web subscription

If you subscribed directly through the Aftershoot website or web app, follow these steps to cancel immediately.

1. Open your web browser and visit the Aftershoot website or web app.
   • If you are unsure of the URL, search "Aftershoot" in your browser.
   • Do not click any email links from unknown senders claiming to be from Aftershoot.
2. Sign in using the email address and password you created when you registered.
   • If you have forgotten your password, click "Forgot password" and follow the reset instructions sent to your email.
3. Navigate to your Account, Settings or Subscription settings.
   • This is usually found in a menu icon (three horizontal lines), a gear icon, or your profile picture in the top right corner.
4. Look for a "Cancel subscription," "Pause subscription" or "Manage plan" button.
   • Click this option.
5. Choose your cancellation reason from the dropdown menu (optional but recommended for feedback).
   • Tocancel suggests being honest: this feedback helps the company improve.
6. Confirm your cancellation by clicking "Cancel my subscription" or a similar button.
   • You will receive a confirmation email immediately.
   • Keep this email as proof of cancellation.

Your subscription will end on your next billing date. You will retain access to your account until that date. After cancellation, export or back up any photos, custom profiles or settings you wish to keep.

Cancel Aftershoot subscriptions paid through the app store or google play

If you subscribed through the Apple App Store (iOS) or Google Play Store (Android), you must cancel through the app platform, not through Aftershoot directly.

For iPhone, iPad and Mac users (Apple App Store):

1. Open the App Store app on your device.
   • On iPhone or iPad, tap the profile icon in the top right corner.
   • On Mac, click your Apple ID in the top right corner of the App Store window.
2. Tap or click "Subscriptions."
   • You will see a list of all your active app subscriptions.
3. Find Aftershoot in the list and tap or click it.
4. Tap or click "Cancel subscription" or "Remove" at the bottom of the screen.
   • The app will ask you to confirm your cancellation.
   • Select your reason (optional).
   • Tap or click "Confirm cancellation."
5. You will receive a confirmation email from Apple.
   • Save this as proof of cancellation.

For Android users (Google Play Store):

1. Open the Google Play Store app on your device.
2. Tap your profile icon in the top right corner.
3. Tap "Manage your subscriptions."
   • You will see all your active subscriptions.
4. Find Aftershoot and tap it.
5. Tap "Cancel subscription."
   • Google Play will ask you to confirm.
   • You may be offered a discount to keep the subscription; ignore this if you want to cancel.
6. Tap "Cancel subscription" one more time to complete the process.
   • You will receive a confirmation email from Google.
   • Save this email as proof.

Note that cancelling through the app store does not delete your Aftershoot account or your photos. You must separately log in to Aftershoot's website if you wish to delete your data after cancelling.

Pricing for Aftershoot and what you are paying for

Understanding what you are currently paying helps you decide whether cancellation is the right move and whether you qualify for a partial refund.

If you are on an annual plan and cancelling mid-year, Tocancel recommends requesting a prorated refund for the remaining unused months. You are entitled to this under consumer law, and Aftershoot may grant it even if their terms state otherwise.

What happens to your photos and data after cancellation

Many photographers worry about losing access to their photos or custom profiles once they cancel. Understanding what happens next gives you peace of mind.

Your photos and exports

Aftershoot does not own your photos. You own every image you upload. However, once you cancel, you lose the ability to use Aftershoot's editing and culling tools. Any exports or edited versions you have already downloaded remain on your computer or device.

Before you cancel, export or save any final edits and custom presets you have created. Tocancel strongly recommends doing this at least two weeks before your cancellation date so you have time to troubleshoot if an export fails.

Custom profiles and settings

If you have trained custom AI profiles on your own editing style, these profiles will no longer be accessible after cancellation. Aftershoot's servers will retain them for a limited period (typically 30 to 90 days), but you cannot retrieve them once your subscription ends.

If you think you might return to Aftershoot in future, take screenshots of your custom settings and save any export presets locally. This will make it easier to rebuild your profiles if you resubscribe.

Account data and deletion

Cancelling your subscription does not automatically delete your account. Your personal data (email, billing address, subscription history) remains on Aftershoot's servers. If you want your data deleted entirely, contact Aftershoot's support team and request permanent account deletion. This is your right under the New Zealand Privacy Act 2020.

Get written confirmation of your deletion request so you have proof that you asked for removal. Aftershoot typically completes deletions within 30 days.

How to request a refund from Aftershoot

If you believe you qualify for a refund under consumer law, take these steps to claim it.

Step one: gather your evidence

Before you contact Aftershoot, collect proof of your claim. This includes:

• Screenshots showing the problem (a crashed interface, incorrect culling, etc.).
• Dates when you noticed the fault.
• A clear description of what the service was supposed to do and what it actually did.
• Your order confirmation email or receipt.
• A copy of any relevant terms you relied on when you purchased (e.g., marketing claims or product descriptions).

Step two: contact aftershoot's support team

Email Aftershoot's support address or use their in-app support chat. State your request clearly and attach your evidence. Write something like: "I purchased Aftershoot on [date] for [price]. The service has not met the acceptable quality standard under the Consumer Guarantees Act 1993 because [explain the fault]. I am requesting a full refund of [amount] for [the unused period]."

Be factual, polite and professional. Avoid emotional language. Give Aftershoot five working days to respond.

Step three: escalate if Aftershoot refuses

If Aftershoot denies your claim or does not respond within five working days, lodge a formal complaint with the Commerce Commission. You can do this online at www.commissionerforfinancialcomplaints.govt.nz or by calling 0800 884 099. There is no cost to file a complaint.

Alternatively, contact your bank or credit card provider and request a chargeback. A chargeback is a dispute against the transaction itself, and your bank will investigate whether Aftershoot has breached the contract or failed to deliver the service you paid for.

Tocancel has helped thousands of consumers pursue refund claims against software companies, and many succeed when they have clear evidence of a fault.

Common mistakes to avoid when you cancel

Cancelling a subscription might feel straightforward, but small errors can delay your exit or cost you money.

Not cancelling at all, just abandoning the subscription

Your subscription will continue to charge your bank account or credit card every month until you formally cancel it. Simply deleting the app or ignoring the renewal email does not stop the charges. Log in and cancel through the correct method (web, App Store or Google Play) so you have a dated confirmation.

Cancelling but not exporting your work first

Once your subscription ends, you cannot access Aftershoot's interface to export final edits. If you have edited images you want to keep, download them before you cancel. This applies to any custom presets, profiles or settings as well.

Confusing cancellation with account deletion

Cancelling stops the billing charges, but your account and data remain on Aftershoot's servers. If you also want your account deleted (and you have a legal right to request this under the Privacy Act), you must make a separate deletion request to support. Do not assume cancellation equals deletion.

Forgetting to save your confirmation email

Always keep the cancellation confirmation email as proof. If Aftershoot bills you again by mistake (which happens occasionally), you will need this email to dispute the charge with your bank. Forward the confirmation to your personal email archive or print it.

Not checking for linked accounts

If you set up Aftershoot through a third-party sign-in (e.g., Google account, Facebook), cancelling Aftershoot does not delete that linked account or your data from Google or Facebook. Log into your Google or Facebook settings separately if you want to revoke Aftershoot's access.

Tocancel recommends checking your linked apps at least once a month to catch unexpected subscriptions or permissions.

Timeline: when does Aftershoot actually stop charging?

Understanding the exact moment your charges stop prevents confusion and disputes.

If a charge appears after your cancellation confirmation date, contact Aftershoot's billing team immediately and provide your cancellation email. Ask for an immediate refund. If they refuse, dispute the charge with your bank within 120 days.

Mistakes to avoid before you cancel

Prevention is easier than fighting for a refund after the fact. Be deliberate about your exit.

Do not cancel right before your annual renewal

If your renewal date is in three days, wait until after the charge posts, then cancel. Cancelling beforehand risks Aftershoot processing a final charge anyway (system delays happen). After the charge appears, cancel and request a refund if the service is faulty. This sequence leaves a clear paper trail.

Do not rely on app deletion to cancel

Deleting the Aftershoot app from your phone does nothing to stop your subscription. The subscription lives in the App Store or Google Play Store, not in the app itself. You must cancel through the platform.

Do not cancel without documenting faults

If you are cancelling because of a fault (crashes, wrong results, missing features), screenshot the problem and note the date and time. A vague complaint to Aftershoot has little weight. Clear evidence of a fault strengthens any refund request you later make to the Commerce Commission.

Do not assume your bank will refund you automatically

Your bank cannot refund charges from an active subscription. You must cancel the subscription first, or you must file a chargeback dispute claiming the service was faulty or not fit for purpose. A simple "I do not want this anymore" chargeback may fail; one backed by evidence of a fault is much stronger.

After cancellation: what to do next

Losing access to a tool you have relied on can feel unsettling, but your photo library is safe and your options remain open.

Back up your work and settings

If you have not already done so, download all final exports from Aftershoot immediately. Take screenshots of any settings or presets you trained. This is useful if you ever return to Aftershoot or want to recreate your workflow in another tool.

Explore alternative tools

Many photographers switch to Lightroom, Capture One, ON1 or even Luminar AI as alternatives. Try free trials of these platforms before committing. Tocancel recommends testing any new tool on a small batch of photos first so you do not lose time if it does not suit your workflow.

Request an invoice or receipt

Contact Aftershoot's billing team and ask for a complete invoice of all charges. This is your right under New Zealand tax law. You may need this receipt for your business records or if you claim a tax deduction for software. Request this in writing (email) so you have proof of your request.

Monitor for unexpected charges

Check your bank account or credit card statement for the next 90 days to confirm no further charges appear. If a charge does appear after your cancellation confirmation date, dispute it with your bank immediately. Do not assume it is an error that will resolve itself.

How tocancel can help you cancel with confidence

Cancelling a software subscription should be straightforward, but companies often make it deliberately difficult. At Tocancel, we exist to level that playing field. We provide step-by-step guides, help you understand your consumer rights, and explain exactly what you are entitled to under New Zealand law.

Tocancel has helped thousands of consumers navigate cancellations like this one. We know the common tricks companies use to keep you subscribed longer, and we know the legal protections that work in your favour. Whether you are cancelling Aftershoot today or considering other subscriptions, Tocancel gives you the confidence to act.

Visit Tocancel.com to explore guides for hundreds of other services, or contact our team if you need help recovering money from a faulty subscription.

Cancellation address for Aftershoot

If you need to send a formal cancellation notice by post (for legal or personal reasons), use this address:

Aftershoot Inc.
Registered office: Delaware, United States
(Specific New Zealand office address not publicly listed)

Email is the fastest and most reliable way to cancel. Log in to your account and use the in-app or website support channel. This generates a time-stamped record that proves when you requested cancellation.

If you cannot access your account online, email Aftershoot's support team directly and request cancellation in writing. Tocancel recommends keeping a copy of this email and Aftershoot's response for your records.