Cancel Aftershoot: The Right Way

How to cancel Aftershoot and stop unexpected charges before they hit your account

What Aftershoot is and why photographers in the philippines use it

Aftershoot is an artificial intelligence-powered photo editing and culling platform designed for photographers who need to process hundreds of images quickly. The service uses machine learning to sort through your shots, remove duplicates and poor exposures automatically, and apply intelligent editing adjustments without manual intervention.

Wedding photographers, real estate professionals, portrait artists, and event photographers across the Philippines often sign up for Aftershoot's 30-day free trial to test whether the AI's decisions match their editing preferences. Many find real value in the speed and consistency the tool delivers. Others discover the AI doesn't align with their style, or the monthly cost of ₱1,500 to ₱7,200 simply doesn't justify continuing the subscription. Either way, you deserve to cancel without friction.

How aftershoot's subscription model works

Aftershoot operates on a transparent subscription model: you select a plan, receive a 30-day free trial, and the service charges your payment method automatically when the trial expires unless you cancel first. There is no long-term contract, no cancellation fee, and no minimum commitment required. In theory, this sounds reasonable, but the practical problem is that many photographers forget the trial end date and wake up to an unexpected charge on their card.

Aftershoot is headquartered in Lewes, Delaware, United States, and does not maintain a local Philippines office or dedicated Philippines support phone line. However, you can reach their support team 24/7 through live chat on their website or by emailing [email protected]. This matters when you cancel: email creates a traceable record with a timestamp, which protects you if a charge appears after you've requested cancellation.

Aftershoot plan pricing in philippine pesos

These prices convert directly from USD, so your actual charge depends on your chosen billing interval and your payment method's exchange rate on the date of purchase. If you subscribed through the Apple App Store or Google Play Store, your billing and cancellation flow through those platforms instead, which requires a different cancellation process.

Why you might want to cancel Aftershoot

You have legitimate reasons to cancel, and Tocancel exists to help you understand your options when you decide to step away.

Common reasons photographers cancel

You might cancel because the AI's culling decisions don't match your artistic vision, or you find yourself editing the AI's edits rather than saving time. The monthly cost may have felt worthwhile during the trial but now feels like a burden on your business. You may have switched to a competitor like Luminar AI, Capture One, or Lightroom. You might be taking a break from photography, reducing your booking volume, or simply tightening your software expenses. All of these reasons are valid. Your consumer rights under Philippine law protect your ability to cancel whenever you decide the subscription no longer serves you.

When you should cancel immediately

Cancel right now if you notice charges after requesting cancellation, if live chat or email support refuses to process your cancellation request, or if Aftershoot charges you multiple times in a single billing cycle. These are red flags that warrant escalation to the Department of Trade and Industry (DTI), Philippines's consumer protection authority. Do not wait; document every charge and communication immediately, then contact Tocancel or the DTI to file a formal complaint.

Your consumer rights when cancelling Aftershoot in the philippines

Republic Act No. 7394 (Consumer Act of the Philippines) protects you as a consumer, even when dealing with foreign software companies like Aftershoot.

What the consumer act of the philippines guarantees you

Under Republic Act No. 7394, you have the right to:

• Cancel any subscription or service contract at any time without penalty, provided the company disclosed all terms clearly upfront
• Demand a refund for services not yet rendered once you have cancelled
• Receive clear, written information about cancellation procedures, billing dates, and refund eligibility
• File a complaint with the Department of Trade and Industry (DTI) if Aftershoot refuses to honour these rights
• Pursue a dispute resolution process before escalating to civil court

Your legal position is strong: Aftershoot's terms state that paid subscriptions are non-refundable once charged. However, the Consumer Act still protects you if you can prove you cancelled before the billing date or that the company failed to process your cancellation promptly. This means Tocancel and similar resources exist to help you document and enforce your rights when companies resist.

When the DTI steps in

If Aftershoot refuses to process your cancellation or disputes a charge you believe is invalid, you can file a complaint with the Department of Trade and Industry (DTI). The DTI investigates unfair trade practices, including failure to honor cancellation requests. You do not need a lawyer; the DTI's Konsyumer Hotline at 1-386-1445 (Luzon) or regional DTI offices in your province handle these cases for free. Provide the DTI with screenshots of your cancellation request, email confirmations, and billing statements, and they will investigate whether Aftershoot violated your consumer rights.

How to cancel Aftershoot step by step

Your cancellation process depends on where you subscribed and how you pay.

If you subscribed directly on aftershoot.com

This is the most common route for photographers in the Philippines:

1. Visit the Aftershoot website and log into your account using your email and password
   • Go to www.aftershoot.com and click "Sign In" in the top right
   • Enter your email address and password
2. Navigate to your account settings or billing section
   • Look for "Settings," "Account," or "Billing" in the main menu or user dropdown
   • Some accounts show "Subscription" or "Plan" directly on the dashboard
3. Find the "Cancel Subscription" or "Manage Plan" button
   • Click the option to cancel or downgrade your plan
   • Aftershoot may display a retention offer or ask why you're leaving; provide honest feedback if you wish, but do not feel obligated
4. Confirm the cancellation and note the effective date
   • The system will show when your cancellation takes effect (usually immediately for monthly plans, or at the end of your annual billing period for annual plans)
   • Screenshot or save this confirmation screen
5. Send a follow-up email to [email protected] within 24 hours
   • Include your cancellation date, account email, and the plan you were subscribed to
   • Request written confirmation that your subscription is cancelled and no further charges will occur
   • Keep this email in your records as proof of your cancellation request

This email creates a traceable record; if a charge appears later, you have documented evidence of your cancellation request, which strengthens your position if you need to escalate to your bank or the DTI.

If you subscribed via the apple app store

Subscriptions purchased through Apple bypass Aftershoot's website and are managed entirely through your Apple account:

1. Open the App Store app on your iPhone, iPad, or Mac
   • Tap the profile icon (your avatar) in the top right corner
2. Tap "Subscriptions"
   • You will see a list of all active and expired subscriptions tied to your Apple ID
3. Find "Aftershoot" in the list and tap it
   • The subscription details screen will show your plan name, renewal date, and payment method
4. Tap "Cancel Subscription" or "Edit"
   • Apple will ask for confirmation; confirm that you want to cancel
   • You will receive an on-screen confirmation with the effective cancellation date
5. Take a screenshot of the cancellation confirmation
   • This proves you cancelled within Apple's ecosystem
   • Apple will send you a confirmation email as well; save this email
6. Email [email protected] with your Apple ID email address
   • Inform them you have cancelled through the Apple App Store and request written confirmation from Aftershoot as well
   • This ensures both companies have a record that you do not want further charges

Apple processes the cancellation, but it is good practice to notify Aftershoot directly so they also mark your account as cancelled in their system.

If you subscribed via google play store

Google Play subscriptions are managed through your Google account on Android devices:

1. Open the Google Play app on your Android phone or tablet
   • Tap the profile icon in the top right corner
2. Tap "Manage your subscriptions" or "Subscriptions"
   • You will see all subscriptions linked to your Google Play account
3. Select "Aftershoot" from the list
   • The subscription details screen will display your plan, renewal date, and billing method
4. Tap "Cancel subscription"
   • Google will ask you to confirm and may show a retention offer from Aftershoot; you do not need to accept any offer
   • Confirm the cancellation on the final screen
5. Screenshot the cancellation confirmation page
   • Google will send you a cancellation email; save this as your proof
6. Email [email protected] with your Google Play email
   • Tell them you have cancelled through Google Play Store and ask for a written confirmation from Aftershoot's side
   • This ensures no surprise charges occur after Google processes the cancellation

Google will immediately stop billing you, but notifying Aftershoot directly adds an extra layer of protection.

If you contacted support via live chat or email

If you prefer not to self-serve through your account settings or app store, you can ask Aftershoot support to cancel for you:

1. Visit the Aftershoot website and click the live chat icon (usually bottom right)
   • Live chat is available 24/7 according to Aftershoot's support page
   • Simply state: "I want to cancel my subscription effective immediately"
2. Provide your account email address and confirm your plan tier
   • The support agent will verify your account and process the cancellation
   • Ask them to confirm the exact date your cancellation takes effect
3. Request written confirmation via email
   • Do not rely on live chat alone; ask the agent to send you a confirmation email to your account email address
   • This creates an official record
4. Alternatively, email [email protected] directly
   • Write: "I request cancellation of my Aftershoot subscription effective [today's date]. My account email is [your email]. Please confirm once the subscription is cancelled and no further charges will be applied."
   • Send from the same email address tied to your Aftershoot account
   • Keep a copy of this email in your records
5. Wait for a response and keep that confirmation email permanently
   • Aftershoot typically responds within 24 hours
   • If you do not receive a response within 48 hours, follow up with another email or use live chat to escalate

Email is your strongest proof because it creates a timestamped, written record that Tocancel and the DTI can use to support your case if needed.

What happens after you cancel Aftershoot

Understanding what to expect after cancellation removes anxiety and helps you spot problems early.

Your access after cancellation

Once your cancellation is processed, you typically lose access to Aftershoot's editing and culling tools immediately or at the end of your current billing period, depending on your plan type. Monthly subscriptions usually cancel immediately; annual subscriptions often remain active until the 12-month term ends, then do not renew. Check your cancellation confirmation email for the exact date your access ends. You will not lose any photos you have already downloaded or exported from Aftershoot, but you will not be able to upload new images or use the editing interface after the cancellation date.

Refunds and billing after cancellation

Aftershoot's standard terms state that paid subscriptions are non-refundable once charged, even if you cancel mid-month or mid-year. However, you have the right under the Consumer Act of the Philippines to request a refund if you cancelled before your next billing date or if Aftershoot failed to process your cancellation promptly. If you were charged after cancelling, contact your bank or payment provider immediately and request a chargeback or refund. Provide your cancellation email as proof that you requested the cancellation before the charge was applied. The Consumer Act supports your right to dispute unfair billing, and Tocancel can guide you through the chargeback process if needed.

Check your next billing statement

After cancellation, monitor your next billing statement or credit card charge carefully. Log into your bank's app or website about 3 to 5 days after your cancellation effective date and search for any Aftershoot charge. If you see a charge after your cancellation date, this is a billing error, and you must dispute it immediately. Do not ignore surprise charges; contact your bank's dispute department within 60 days and provide your cancellation email as evidence. If you subscribed via Apple or Google Play, check those account billing sections as well. Tocancel has helped thousands of consumers recover unauthorized charges by catching them early and disputing them with evidence.

When to request a refund or dispute a charge

You may be eligible for a refund in specific situations under Philippine consumer law.

Situations where you can request a refund

Request a refund if you cancelled before your billing date and were still charged, if Aftershoot charged you multiple times in a single month, or if you cancelled due to a service failure (such as the software crashing repeatedly or the AI culling feature not functioning). The Consumer Act of the Philippines entitles you to compensation for services not rendered. Frame your refund request to Aftershoot in writing: "I cancelled my subscription on [date] before my renewal date of [date], yet I was charged on [date]. Under the Consumer Act of the Philippines, I request a full refund for this unprocessed cancellation." Send this email to [email protected] and request a response within 7 business days. If they refuse or ignore your request, file a complaint with the DTI.

How to dispute a charge with your bank

If Aftershoot continues to charge you after cancellation and refuses to refund the money, dispute the charge through your bank:

1. Log into your bank's mobile app or online portal
   • Navigate to the transaction or billing section
2. Find the Aftershoot charge you want to dispute
   • Look for charges from "Aftershoot," "Aftershoot Inc.," or similar billing names
   • Recurring charges that appeared after your cancellation date are disputable
3. Select "Report as unauthorized" or "Dispute charge"
   • The exact wording depends on your bank; most banks have a "Dispute" or "Report Problem" option
4. Provide your cancellation email as evidence
   • Attach a screenshot or copy of the email where you requested cancellation
   • Include the date you cancelled and the date of the disputed charge
   • Write a brief explanation: "I cancelled this subscription on [date] via email to [email protected]. This charge appeared on [date], after my cancellation. I request a chargeback and refund."
5. Submit the dispute and wait for your bank's investigation
   • Most banks investigate within 10 to 30 days and will refund the charge if your evidence is clear
   • Your cancellation email is strong proof that you did your part to stop billing

Tocancel recommends keeping all cancellation emails and billing statements for at least 6 months after cancellation to protect yourself in case a dispute arises.

Common mistakes when cancelling Aftershoot

We understand that cancelling subscriptions can feel stressful, especially if you are worried about hidden fees or continued billing. Here are the pitfalls to avoid.

Mistake 1: assuming your trial cancellation counts as account deletion

Many photographers cancel their trial but leave their account active with their payment method on file. When the trial ends, Aftershoot charges the card automatically because your account still exists. Always cancel the trial explicitly through your account settings or via email; do not simply stop using the app and assume the trial expires on its own.

Mistake 2: cancelling through live chat without requesting email confirmation

Live chat conversations disappear or become hard to retrieve later. If you cancel via chat and a charge appears weeks later, you may not be able to find that conversation to prove you cancelled. Always ask the live chat agent to send you a confirmation email, or bypass chat altogether and email [email protected] directly. Email creates a searchable, permanent record that protects you.

Mistake 3: not checking your payment method after cancellation

Aftershoot bills on the same date each month (or year, if you chose annual billing). If you cancel on the 15th but your renewal date is the 20th, you will still be charged on the 20th unless you specifically request the cancellation take effect before that date. Always ask: "When does this cancellation take effect?" and confirm it is before your next renewal date. Tocancel has documented cases where photographers cancelled but were still charged because they did not confirm the timing.

Mistake 4: deleting the cancellation confirmation email

Do not delete your cancellation confirmation email. Store it in a folder labeled "Subscriptions" or "Important" so you can find it if a charge dispute arises. If a surprise charge appears months later, this email will be your strongest proof that you cancelled.

Mistake 5: ignoring unexpected charges and hoping they stop

If you see a charge after your cancellation date, address it immediately. Do not wait to see if the next charge appears. Contact Aftershoot support, request a refund, and if they refuse, dispute the charge with your bank within 60 days. The longer you wait, the harder it becomes to win a chargeback dispute. Act fast and keep records.

Checklist before and after cancelling

Use this checklist to ensure you have completed every step correctly.

Work through this checklist in order, and you will have documented proof of every step, which protects you if a dispute arises.

What reviewers say about cancelling Aftershoot

Photographers who have cancelled Aftershoot share honest feedback about their experience.

Why photographers keep their subscription

Users who renew praise Aftershoot's speed and consistency, especially for high-volume wedding and event work. The AI culling feature saves hours on large photo sets, and the preset editing styles deliver usable starting points. Photographers in the Philippines report that the ₱3,500 Professional plan pays for itself within a few bookings because the time saved translates directly to faster client delivery and higher throughput. These users feel the cost is justified.

Why photographers cancel

Users who cancel often cite misalignment between the AI's decisions and their editing style. Some photographers spend more time correcting the AI's culling and editing choices than they would spend doing the work manually. Others find the feature set redundant if they already own Lightroom or Capture One. A significant number of cancellations occur during slow seasons when photographers reduce their booking volume and cut non-essential costs. None of these reasons are wrong; they reflect individual business needs. Tocancel supports your right to cancel whenever the tool no longer serves your workflow.

Escalation and consumer complaint process

If Aftershoot refuses to cancel your subscription or disputes a charge you know is invalid, you have a formal escalation path.

Step 1: request a response from Aftershoot in writing

Email [email protected] with a clear, dated request for cancellation or refund. State the specific issue, include your account details, and request a response within 7 business days. Keep this email and Aftershoot's response (or lack of response) as evidence.

Step 2: file a complaint with the department of trade and industry (DTI)

If Aftershoot ignores your email or refuses to honour your cancellation request, file a formal complaint with the DTI:

• Contact the DTI Konsyumer Hotline: 1-386-1445 (Luzon) or visit your provincial DTI office
• Provide your account email, cancellation request email, billing statements, and Aftershoot's response (or proof they did not respond)
• Describe the issue concisely: "I requested cancellation of my Aftershoot subscription on [date], but the company [continued charging / refused to cancel / did not respond]."
• The DTI will investigate and attempt to resolve the dispute at no cost to you

The DTI's role is to enforce the Consumer Act of the Philippines and protect your rights as a consumer. Aftershoot, as a foreign company providing services to Philippine consumers, is subject to Philippine consumer law, and the DTI can compel compliance or penalize violations.

Step 3: dispute the charge with your bank (if needed)

While the DTI investigates, you can also file a chargeback dispute with your bank, as described earlier. Having both processes underway strengthens your position and increases the likelihood you will recover the money or forced cancellation.

Keeping or cancelling Aftershoot: a quick comparison

Use this table to weigh your decision objectively.

Your decision should reflect your actual workflow and budget, not guilt or habit. Tocancel exists to empower you to make that decision freely and act on it without barriers.

Summary: your path to cancelling Aftershoot

Aftershoot is a useful tool for many photographers, but it is not right for everyone. If you have decided to cancel, you have clear rights under the Consumer Act of the Philippines, and you can take action today.

Start by identifying where you subscribed (Aftershoot.com, Apple App Store, or Google Play), then follow the step-by-step instructions in this guide. Send a cancellation email to [email protected] as backup documentation. Monitor your next billing statement for unexpected charges. If a charge appears after you cancel, dispute it with your bank and escalate to the DTI if needed. Do not tolerate hidden fees or ignored cancellation requests; you are protected by law.

Tocancel has helped thousands of consumers cancel subscriptions like Aftershoot by providing clear guidance and supporting them through the process. Your consumer rights are real, and your ability to cancel at any time is non-negotiable. Act with confidence, document everything, and remember that Tocancel is here to answer your questions and help you take control of your subscriptions today.

Contact information for Aftershoot support

Email: [email protected]

Live chat: Available 24/7 on www.aftershoot.com

Headquarters: Lewes, Delaware, United States (no Philippines office)

Philippine consumer protection contacts

Department of Trade and Industry (DTI) Konsyumer Hotline: 1-386-1445 (Luzon)

DTI Regional Offices: Find your province at www.dti.gov.ph

Tocancel: www.tocancel.com (for subscription cancellation guidance and consumer rights support)