Cancel B612: The Right Way

How to cancel B612 and protect your wallet in new zealand

What is B612 and why cancellation matters

B612 is a photo and video editing app available on iOS and Android that offers free basic tools alongside a paid VIP subscription tier. The app lets you apply beauty filters, effects, and templates to selfies and short videos through the Apple App Store and Google Play Store.

You might want to cancel if the VIP features don't match your creative needs, if subscription costs no longer fit your budget, or if you've switched to a different editing tool. Whatever your reason, understanding your cancellation rights under New Zealand consumer law ensures you stop charges promptly and avoid hidden fees. This guide from Tocancel walks you through every cancellation method so you regain control of your subscription.

Free tier versus VIP subscription

B612's free version gives you access to basic filters and standard editing tools. The VIP subscription unlocks advanced effects, removes watermarks, grants access to exclusive templates, and adds premium beauty filters. Most users find the cancellation process straightforward once they identify which platform they subscribed through.

When to cancel B612

Cancel if you've found a better photo editor that suits your workflow, if the monthly or annual cost no longer justifies your usage frequency, or if you prefer to stick with the free features. Cancelling your subscription is separate from deleting your account, which means your existing photos and edits remain accessible even after you stop paying for VIP access. Your legal position under the Consumer Guarantees Act 1993 (New Zealand) entitles you to cancel subscriptions you no longer want, provided you follow the correct process within the platform's terms.

Your consumer rights and cancellation protections

New Zealand's Consumer Guarantees Act 1993 protects you when you subscribe to digital services like B612.

What the consumer guarantees act means for you

Under this law, services must be supplied with due care and skill, within a reasonable time, and must be fit for their purpose. If B612's VIP features don't work as advertised, if you experience crashes that prevent editing, or if the app behaves unexpectedly on your device, you have the right to request a refund within a reasonable timeframe. The Commerce Commission enforces this law and investigates complaints if the company refuses legitimate refund claims. Tocancel recommends documenting any issues you experience before you cancel, as this strengthens your position if you pursue a refund.

Your right to cancel without penalty

While the Consumer Guarantees Act doesn't mandate a cooling-off period for digital goods, the Fair Trading Act 1986 requires that subscription terms be transparent and not misleading. If B612's cancellation process is hidden, deliberately difficult, or not clearly explained at purchase, you have grounds to lodge a complaint with the Commerce Commission. Most importantly, you have the absolute right to end any subscription you no longer want by following the platform's cancellation method.

Cancelling B612 through the apple app store on iOS

If you subscribed on an iPhone or iPad, Apple manages your payment and renewal date, and you control cancellation directly from your device settings in about two minutes.

Step-by-step iOS cancellation process

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
2. Tap your Apple ID name or profile photo at the top of the Settings menu.
   • You'll see your name, email address, and all linked devices listed.
3. Select Subscriptions from the menu options.
   • This displays every active subscription attached to your Apple ID.
4. Find and tap B612 in your subscription list.
   • If you don't see it immediately, scroll down to view all subscriptions.
5. Tap Cancel Subscription at the bottom of the screen.
   • Apple may display a "keep subscription" retention offer; ignore it if you want to cancel.
6. Confirm your cancellation by tapping Confirm.
   • You'll receive a confirmation message with your final billing date and access end date.

Your VIP access continues until the end of your current billing cycle, then stops automatically. You'll receive no further charges after this date.

Requesting a refund through apple

Apple allows refund requests up to 180 days after purchase, though approvals are most common within 14 days of the charge. If you cancelled B612 but want to dispute a specific charge, visit reportaproblem.apple.com and select the B612 transaction. Explain why you believe the charge should be reversed, such as service quality issues or that you cancelled promptly after purchase. Apple's NZ support team reviews your case and typically responds within 5 to 10 business days. Under New Zealand consumer law, if Apple refuses your refund and B612's service genuinely failed to meet reasonable expectations, you can escalate to the Commerce Commission.

Cancelling B612 through google play store on android

Android users subscribe via Google Play, which handles all payments and renewal management, and cancellation takes equally little time from your phone or web browser.

Step-by-step android cancellation process

1. Open the Google Play Store app on your Android device.
   • Tap the menu icon (three horizontal lines) in the top left corner.
2. Navigate to Subscriptions in the menu.
   • You'll see all your active subscriptions displayed on one screen.
3. Tap B612 in the subscription list.
   • This opens your B612 subscription details and management page.
4. Tap Cancel Subscription near the bottom of the page.
   • Google may show you a retention offer or reason-selection screen; choose your cancellation reason and proceed.
5. Confirm your cancellation by tapping Yes, Cancel.
   • You'll see a final confirmation screen with your access end date.
6. Check your email for a cancellation confirmation from Google Play.
   • This confirms that your subscription has been marked for cancellation at the end of your current billing period.

Your VIP subscription remains active until the end of your current billing month or year, depending on your plan. After that date, you're charged nothing and your account reverts to free access.

Requesting a refund through google play

Google Play refunds must be requested within 48 hours of the charge in most cases, though some refunds are approved up to 30 days after purchase if you have a valid reason. Visit the Google Play Store app, navigate to your account menu, select "Manage your Google Play orders," find the B612 charge, and tap "Report a problem." Explain that you cancelled promptly or that the service didn't work as expected, then submit your request. Google's automated system typically responds within 24 to 72 hours. If Google refuses and you believe the refusal breaches New Zealand consumer law, document the denial and contact the Commerce Commission.

Cancelling B612 if you paid through PayPal

If you linked your B612 subscription to a PayPal account, you must cancel through PayPal rather than the app.

Cancelling via PayPal

1. Log in to your PayPal account online at paypal.com.
   • Use your email and password to access your account.
2. Navigate to Settings or Account Settings.
   • Look for the gear or menu icon in the top right corner.
3. Select Subscriptions and Automatic Payments or Recurring Payments.
   • This shows all subscriptions PayPal manages on your behalf.
4. Find B612 in the list and click Cancel or Manage.
   • PayPal displays your subscription details, next billing date, and cancellation button.
5. Confirm your cancellation by clicking Cancel Subscription.
   • You'll receive an email confirmation from PayPal within minutes.

PayPal charges no cancellation fee and stops billing immediately. Your B612 access may continue until your current billing period ends, depending on B612's policy.

What happens after you cancel B612

Cancelling B612 is often an emotional decision, especially if you've invested time in learning the app and building a collection of edits. The good news is that stopping your subscription doesn't erase your work or account.

Access to your photos and edits after cancellation

Your existing photos, videos, and edits remain in your B612 account indefinitely after you cancel the VIP subscription. You can still access, view, and share these files using the free tier features. However, you lose access to premium filters, the ability to remove watermarks on new edits, and exclusive templates. If you want to preserve watermarked videos, export and save them before your VIP access expires.

Reactivating your subscription

If you change your mind within a few months, you can resubscribe to B612 through the same payment method. Your account and all previous edits will be waiting. Most users find that resubscribing takes the same two minutes as cancelling, so there's no penalty for testing the service.

Pricing and subscription comparison

Understanding B612's costs helps you decide whether cancellation makes financial sense for your situation.

If you've used B612 only a handful of times in the past three months, cancelling saves you between $21 and $27 annually. Tocancel recommends reviewing your usage in the app before committing to another year.

Common cancellation mistakes to avoid

Many people feel frustrated when they accidentally resubscribe or miss a refund deadline because they overlooked a simple step. Here's how to protect yourself.

Mistake 1: cancelling within the app instead of through your payment platform

B612 does not offer in-app subscription cancellation. If you tap "cancel" or "manage subscription" within the B612 app itself, you'll likely be redirected to the App Store or Google Play anyway. Always cancel through your payment platform (Apple, Google, or PayPal) to ensure your request is processed correctly and recorded properly.

Mistake 2: forgetting to check your confirmation email

After cancelling, your payment provider sends a confirmation email within minutes. Save this email as proof that you cancelled on a specific date. If a charge appears after your cancellation date, you have documented evidence that you ended the subscription, which strengthens your refund claim.

Mistake 3: missing the refund window

Apple allows refunds up to 180 days after purchase, but Google Play's window is typically 48 hours to 30 days depending on your reason. If you wait three months to request a refund, you may be denied. Act within 14 days of cancelling if you want a full or partial refund for unused VIP access.

Mistake 4: not documenting service issues

If B612 crashed, failed to save your edits, or didn't work as advertised, take screenshots showing the problem. These screenshots are essential evidence if you later file a complaint with the Commerce Commission. Tocancel advises storing this documentation alongside your cancellation confirmation email.

After cancellation: your checklist

Use this checklist to confirm that your B612 cancellation is complete and protected.

What to do if B612 won't cancel or keeps charging

If you follow these steps and B612 continues to charge you after cancellation, you have legal remedies under New Zealand consumer law.

Step 1: contact your payment provider immediately

If Apple, Google Play, or PayPal continued charging you after your cancellation, contact their customer support team within 7 days and request an immediate reversal of unauthorised charges. Provide your cancellation confirmation email and the unwanted charge details. Most companies reverse charges within 3 to 5 business days if you have proof of cancellation.

Step 2: dispute the charge through your bank

If the payment provider refuses to refund you, contact your bank and request a chargeback or dispute. Explain that you cancelled the subscription on a specific date (provide the confirmation email) and the company charged you anyway. Banks in New Zealand typically side with customers in these situations and reverse the charge within 10 to 15 business days.

Step 3: lodge a complaint with the commerce commission

If the charges continue or the payment provider refuses to cooperate, file a complaint with the New Zealand Commerce Commission at commissionercommerce.govt.nz. Explain that you cancelled properly, provide your confirmation email, and describe the charges that continued afterward. The Commerce Commission investigates breaches of the Fair Trading Act and can order the company to refund you and pay penalties.

Why tocancel exists for you

Cancelling subscriptions should never feel complicated or risky. Tocancel has helped thousands of consumers navigate cancellation processes, understand their rights, and recover funds that companies incorrectly withheld. Whether you're cancelling B612, a streaming service, or any other subscription, Tocancel provides the clarity and confidence you need to act.

Your money is yours. If a service doesn't serve you, you have the absolute right to end it and keep your NZD. Use the steps in this guide, save your confirmation email, and move forward knowing you've protected yourself under New Zealand consumer law.

B612 cancellation contact information

B612 does not publish a direct mailing address for New Zealand customers. All cancellations and support requests must be processed through your payment platform or the app's digital support channels. If you experience ongoing issues that the payment platform cannot resolve, contact Tocancel directly or file a complaint with the Commerce Commission as detailed above.