Cancel B612: The Right Way to Stop Charges

How to cancel B612 and stop unwanted charges in malaysia

What B612 is and why you might want to cancel

B612 is a mobile photo and selfie editing app that offers beauty filters, stickers, and advanced editing tools through a free tier and paid premium subscription model. The app is available on both iOS (App Store) and Android (Google Play), and it operates like most modern SaaS (Software as a Service) products - you start free, then upgrade to unlock premium features.

Many Malaysian users download B612 for casual photo editing, then discover the premium plan charges them monthly or annually without realising the subscription will renew automatically. The challenge for cancellation is that B612 does not publish a dedicated cancellation address or web-based cancellation form on its official site. Instead, you must cancel through the platform that billed you - either Apple App Store or Google Play - which means your cancellation route depends on where you subscribed.

This guide walks you through your rights as a consumer in Malaysia, shows you exactly how to cancel B612 on each platform, and explains what to do if B612 continues to charge you after you have cancelled. Tocancel is here to help you take back control and stop paying for subscriptions you no longer want.

B612 pricing in malaysia

B612 does not publish official Malaysian pricing on its website, but app store data shows the typical subscription tiers available to Malaysian users. The charges appear in your App Store or Google Play account in your local currency (MYR, RM) or converted from USD.

These amounts are approximate conversions based on published USD pricing (USD 6.99 per month, USD 39.99 per year) at an approximate rate of RM 4.705 per USD. Your actual charge depends on current exchange rates and any promotions active when you subscribed. The critical point: both monthly and annual plans renew automatically, and you must cancel before the renewal date to avoid the next charge.

Why cancelling B612 matters now

If you have a B612 premium subscription active, the app will charge you on your next renewal date unless you cancel first. Many Malaysian users do not realise the subscription is still active because B612 does not send clear cancellation reminders, and the payment happens quietly through Apple or Google's billing system. By the time you notice the charge on your bank statement, the renewal has already gone through, and you may have missed the refund window.

Cancelling B612 now - before your next renewal - is the fastest way to stop unwanted charges and regain control of your spending. Tocancel recommends you cancel today if you are no longer using the app or no longer value the premium features, even if your next renewal is weeks away.

Your consumer rights and what they mean for you

As a consumer in Malaysia, you have legal protections under the Consumer Protection Act 1999 (CPA 1999). This law applies to all subscription services, including mobile apps like B612, and gives you clear rights around billing, refunds, and cancellation.

What the consumer protection act 1999 guarantees

Under the CPA 1999, any seller (including B612 and the app stores) must give you clear, truthful information about what you are buying before you pay. This means B612 must tell you upfront that the subscription auto-renews, the exact renewal date, and the exact price. If B612 or the app store failed to make this clear, or if the terms changed after you subscribed, you may have grounds to dispute the charge.

The CPA 1999 also gives you the right to cancel a subscription and receive a refund within a reasonable timeframe if the service is defective or if the seller misled you. If B612 crashes repeatedly, does not deliver the features advertised, or continues to charge you after you cancelled, you have the right to demand your money back. The relevant enforcement body in Malaysia is the Ministry of Domestic Trade and Cost of Living (MDTCCL), which investigates consumer complaints and can force companies to refund you.

Your legal position is clear: you have the right to cancel B612 at any time, and you have the right to demand a refund if B612 breaches its obligations under the CPA 1999. Tocancel empowers you to use these rights confidently when dealing with the company or the app stores.

Your right to cancel before the next charge

Under Malaysian consumer law, you must be able to cancel a subscription easily before you are charged again. The CPA 1999 does not require companies to offer web-based cancellation on their own website, but they must provide a clear, accessible method - and for B612, that method is through the app store where you subscribed. If B612 or Apple or Google makes cancellation deliberately hard or hidden, that may violate the CPA 1999, and you can complain to the MDTCCL.

The practical takeaway: you have a legal right to cancel, and using the app store's built-in cancellation tool is your fastest, most legally protected route.

How to cancel B612 on apple app store (iOS)

If you subscribed to B612 premium on your iPhone or iPad, you must cancel through Apple's App Store, not through the B612 app itself. Apple handles all billing for in-app subscriptions, and your cancellation must go through Apple's system to take effect.

Step-by-step: cancel B612 on iOS

1. Open the App Store on your iPhone or iPad.
   • Tap the blue App Store icon on your home screen.
2. Go to your account page.
   • Tap the profile icon (circle with a person) in the top-right corner.
   • Select "Subscriptions" from the menu.
3. Find B612 in your active subscriptions list.
   • Look for "B612" or "B612 VIP" in the subscriptions shown.
   • If you do not see it, scroll down or check "Expired" tab - it may have already been cancelled.
4. Tap on B612 to open the subscription details.
   • You will see the plan name, next renewal date, and price.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple may show a confirmation message or offer a discounted plan to keep you subscribed - ignore this and tap "Cancel" again.
6. Confirm the cancellation.
   • A final "Confirm Cancellation" button will appear. Tap it.
   • Apple will send you a cancellation confirmation email within minutes.

Once you see the confirmation message "Subscription Cancelled", your premium access will end on the current renewal date shown. You will not be charged again after that date. Tocancel advises you to take a screenshot of the cancellation confirmation screen for your records, in case you need to dispute a future charge.

What happens after you cancel on iOS

Your B612 premium features will stay active until the end of your current billing period. For example, if your renewal date is 15 March 2026, you can use premium tools until 14 March, then the app reverts to free tier on 15 March. You will lose access to locked features and VIP filters, but your B612 account and any free content remains intact.

Apple will not charge you again after the current renewal date passes. If you see another charge after that date, contact Apple Support immediately and cite your cancellation confirmation email as proof.

How to cancel B612 on google play (Android)

If you subscribed to B612 premium on an Android phone or tablet, you must cancel through the Google Play Store. Like Apple, Google handles all billing for in-app subscriptions purchased on Android devices.

Step-by-step: cancel B612 on android

1. Open the Google Play Store on your Android device.
   • Tap the Google Play Store icon (multicoloured triangle) on your home screen or in your app drawer.
2. Go to your account settings.
   • Tap your profile icon (circle with a person) in the top-right corner.
   • Select "Payments and subscriptions".
   • Tap "Subscriptions".
3. Find B612 in your subscriptions list.
   • Scroll through your active subscriptions and tap on "B612" or "B612 VIP".
   • If B612 is not visible, check the "Manage" or "All subscriptions" tab.
4. Open the B612 subscription details.
   • You will see the plan type, the current renewal date, and the price for your next renewal.
5. Tap "Cancel subscription" at the bottom.
   • Google may show a cancellation survey or offer a discount to keep you subscribed - skip these and tap "Cancel subscription" again if prompted.
6. Confirm your cancellation.
   • A final confirmation screen will appear. Tap "Yes, cancel subscription" or similar.
   • Google will send you a cancellation confirmation email.

Once you receive Google's cancellation confirmation, your B612 subscription is cancelled. Premium features will remain active until your next renewal date, after which your account reverts to the free tier and you will not be charged. Tocancel recommends saving your Google confirmation email for at least 12 months in case you need to prove the cancellation to dispute a later charge.

What happens after you cancel on android

Your B612 premium features will stay available until the end of your current billing cycle. On the renewal date, your subscription ends automatically, and B612 reverts to the free version. Google will not bill you again unless you manually re-subscribe.

If Google charges you after the cancellation date, contact Google Play Support with your cancellation confirmation email and demand an immediate refund. Google typically processes refund claims within 7 business days.

Refunds and what to do if B612 charged you unfairly

If you cancelled B612 but were still charged, or if you were charged without your permission, you have the right to a refund under Malaysian consumer law and the app store's own refund policies.

Refund options through app store and google play

Both Apple and Google allow you to request a refund for app subscriptions within a set timeframe. The refund rules vary slightly between the two platforms, but both are relatively consumer-friendly in Malaysia.

For most Malaysian users, requesting a refund through the app store is faster and more reliable than contacting B612 directly. The app stores have clear refund processes and will usually refund you within 5-10 business days if you are within the refund window.

What to do if B612 charged you after you cancelled

If you cancelled B612 but see another charge on your bank statement, take these steps immediately. First, gather proof of your cancellation: take a screenshot of the app store's cancellation confirmation or the confirmation email. Second, contact the app store and report the charge as "unwanted subscription renewal" or "charged after cancellation". Provide your cancellation proof and your bank statement showing the charge. The app store will investigate and usually refund you within 7-14 days.

If the app store refuses to refund you, or if the charge appears to be fraud (a charge you did not authorise), contact your bank immediately and dispute the charge. Your bank can reverse the transaction and open an investigation. You can also lodge a complaint with the MDTCCL if you believe B612 or the app store violated the Consumer Protection Act 1999. Tocancel can help guide you through the dispute process and ensure your complaint is heard.

Common cancellation mistakes and how to avoid them

Cancelling a subscription can feel stressful, especially when you are worried about being charged again. Here are the traps most people fall into - and how you can sidestep them.

Mistake 1: deleting the B612 app instead of cancelling the subscription

Many users delete the B612 app from their phone thinking that will stop the charges. It will not. Uninstalling an app does not cancel your subscription; B612 will still charge you on your renewal date through your app store account. You must formally cancel the subscription in the app store settings, not just delete the app.

Always cancel the subscription first, then delete the app if you wish.

Mistake 2: cancelling only through the B612 app

Some users try to cancel B612 within the app itself - tapping "Cancel Subscription" inside the B612 interface. This often does not work. B612 does not control the billing; Apple and Google do. A cancel button inside the B612 app may simply log your cancellation request but not actually stop your app store subscription. The only reliable cancellation method is through the app store itself (App Store or Google Play), not through B612's own interface.

Always cancel in your app store account settings, not inside the B612 app.

Mistake 3: not checking the next renewal date before cancelling

Before you cancel, write down or screenshot the "next renewal date" shown in your app store subscription settings. This is the date when B612 will charge you if you do not cancel first. If you cancel on 10 March and the renewal date is 15 March, you are still paying for the remaining 5 days of access. This is normal and legal - you do not get a pro-rata refund for the unused days unless B612 failed to deliver the service.

Check the renewal date before cancelling so you know exactly when your premium access will end.

Mistake 4: forgetting to save your cancellation proof

After you cancel, immediately take a screenshot of the confirmation screen and save your cancellation confirmation email. If B612 charges you again in future, you will need this proof to dispute the charge with the app store or your bank. Without proof, the app store may assume you authorised the charge and refuse a refund.

Save your cancellation confirmation email and a screenshot for at least 12 months after cancellation.

What happens after you cancel B612

Once your cancellation takes effect on the renewal date, your relationship with B612 changes, and you need to know what to expect.

Your access and content after cancellation

After the renewal date passes and your subscription ends, B612 will lock all premium features and filters. You will revert to the free tier and can only use basic editing tools. Any saved edits or drafts you created as a premium user may or may not remain accessible; B612 does not publish clear data retention terms, so assume you may lose them. Before your subscription ends, export or save any photos or edits you want to keep.

Your B612 account will still exist, and you can log back in at any time to re-subscribe or use the free tier features. You will not lose your account data or login credentials simply because the subscription expired.

What to do if B612 is still in your app store subscriptions after cancellation

A few days after your renewal date passes, B612 should disappear from your app store's active subscriptions list. If it remains listed as "active" or "expires soon" after several days, contact the app store support team. This is rare, but if it happens, the app store may not have processed your cancellation correctly, and you should request a manual cancellation and a refund for any unexpected charges.

Check your app store subscriptions one week after your cancellation to confirm B612 is no longer listed. Tocancel advises setting a calendar reminder to do this check, so you do not forget.

When to escalate and contact support

If you have followed the cancellation steps in this guide but B612 continues to charge you, or if the app store refuses your refund request, it is time to escalate and file a formal complaint.

Contacting B612 support directly

B612 offers customer support via email at [email protected]. The service states 24/7 availability, though response times may vary. Send B612 an email with your account details (email address, user ID if available), the date of the unwanted charge, and proof that you cancelled (screenshots or confirmation email). Ask for an immediate refund and explain that you cancelled the subscription on a specific date.

Keep a copy of your email and B612's response. If B612 does not reply within 7 days or refuses to refund you, move to the next step.

Filing a complaint with the ministry of domestic trade and cost of living (MDTCCL)

If B612 or the app store refuses to refund you, and you believe the charge was unauthorised or the company breached the Consumer Protection Act 1999, file a formal complaint with the MDTCCL. You can lodge a complaint online via the MDTCCL website or visit a local office. Include your cancellation proof, the unwanted charge, and all email correspondence with B612 or the app store.

The MDTCCL will investigate and can force B612 or the app store to refund you if the complaint is upheld. This process usually takes 4-8 weeks, but it is free and legally binding.

Filing a complaint with the MDTCCL is a powerful consumer right, and you should use it if you believe your money was taken unfairly. Tocancel can help you gather the evidence and draft your complaint.

B612 cancellation checklist

Use this checklist to ensure your cancellation is complete and you will not be charged again.

Why malaysian users choose to cancel B612

Tocancel has helped thousands of consumers cancel unwanted subscriptions and take control of their spending. For B612 specifically, the most common cancellation reasons are: the app crashed or froze regularly on their device; they stopped using the app after the free trial and forgot to cancel before being charged; they found cheaper or better alternatives; or they simply changed their photo-editing habits and no longer needed premium filters.

Whatever your reason for cancelling, you have the right to do so, and this guide gives you the exact steps to make it happen. You do not need to explain your reason to B612 or the app store; you can cancel anytime, no questions asked. Tocancel is here to support you through the process and ensure no unexpected charges appear on your bill afterward.

Summary and next steps

B612 is a popular mobile photo-editing app with a freemium model in Malaysia. If you subscribed to B612 premium, your subscription auto-renews monthly or annually unless you cancel it. B612 does not handle cancellation directly; you must cancel through the app store where you subscribed (Apple App Store for iPhone or Google Play for Android).

Your legal rights are clear under the Malaysian Consumer Protection Act 1999: you have the right to cancel at any time before your next renewal, and you have the right to a refund if B612 failed to deliver the service or charged you unauthorised. If the app store refuses your cancellation or refund request, you can escalate to the MDTCCL and file a formal complaint.

To cancel B612 now, follow the step-by-step instructions for your app store (iOS or Android) in this guide. Save your cancellation confirmation, check that B612 is no longer in your active subscriptions after the renewal date, and contact the app store support team immediately if you are charged again. Tocancel has helped thousands of consumers cancel unwanted subscriptions and protect their money - and we are here to help you do the same.

Contact details if you need support

If you are having trouble cancelling B612 or believe you were charged unfairly, here are the contacts to use:

• B612 customer support: [email protected] (24/7 stated availability)
• B612 help page: app.b612.com/help
• Apple App Store support: reportaproblem.apple.com (for subscription refund requests)
• Google Play Store support: support.google.com/googleplay (for subscription refund requests)
• Ministry of Domestic Trade and Cost of Living (MDTCCL): File a formal consumer complaint online or visit a local office if you believe your rights under the Consumer Protection Act 1999 have been breached

You have the power to cancel, and Tocancel is committed to helping every Malaysian consumer take control of their subscriptions and their budget. Start your cancellation today using the steps in this guide, and you will be free of B612 charges by your next renewal date.