Cancel Better Cv: Step-by-Step Guide

How to cancel Better CV in malaysia and avoid unwanted charges

What is Better CV and why people cancel

Better CV is a subscription-based resume and cover letter builder available to Malaysian users through its online platform. You pay for access to templates, document-generation tools, and job application features on a recurring monthly or annual basis. The service operates on auto-renewal, which means your subscription renews automatically at the end of each billing cycle unless you actively cancel beforehand.

How Better CV's subscription model works in malaysia

Better CV charges you in US dollars, even though you are accessing it from Malaysia. The monthly plan costs $24.95 (approximately RM112.28) and the annual plan costs $71.40 (approximately RM321.30), though your actual card charge will depend on your bank's exchange rate and any conversion fees applied. You do not buy a one-time CV file; instead, you gain ongoing access to the platform for the duration of your subscription period.

The company's terms of service state that your subscription will renew automatically unless you submit a cancellation request before the current period ends. This auto-renewal model is the primary reason why many Malaysian users find unexpected charges on their credit card or debit card statements months after they stopped using the service. If you bought a monthly plan, you must cancel within 30 days; if you bought an annual plan, you have 365 days to decide.

Why Better CV feels difficult to cancel

Many users report frustration because Better CV does not offer a simple one-click cancel button within your account dashboard. Instead, the company requires you to contact customer support by email or phone to process your cancellation. This manual approach creates delays, missed cancellation deadlines, and confusion about whether your request has actually been received and processed.

The company lists its contact email as [email protected] and a support phone number as +1 877 355 7750, but no Malaysian office address or specific support hours are publicly available. This makes it harder to escalate complaints or verify that your cancellation has been actioned in time. As a result, even when you follow the correct steps, you may still be charged if the company processes your request late or loses your email.

Your rights as a consumer in malaysia

What the consumer protection act 1999 says about auto-renewal

Under Malaysia's Consumer Protection Act 1999, you have the right to cancel any subscription service before the next billing cycle begins. The law requires that companies operating in Malaysia (or serving Malaysian consumers) must provide you with a clear and accessible way to cancel, and they must not charge you after you have submitted a valid cancellation request.

Your legal position is straightforward: once you send a cancellation email or call to cancel, the company cannot charge you again. If Better CV continues to bill you after you have cancelled, those charges are unauthorised and you can dispute them with your bank or credit card issuer. You also have the right to ask for a refund of charges incurred after your cancellation date, provided you can show evidence that you cancelled in time.

How to enforce your rights if Better CV refuses

If Better CV does not honour your cancellation request or continues to charge you after you have cancelled, you can file a complaint with the Malaysian Ministry of Domestic Trade and Cost of Living (KPDNHEP), which enforces the Consumer Protection Act 1999. You can also dispute the charge directly with your bank or credit card company and request a chargeback if the company has acted fraudulently.

Keep all email evidence, screenshots of your account, and bank statements showing unauthorised charges. These documents are your proof and will strengthen your claim if you need to escalate to KPDNHEP or your bank. Tocancel recommends you save this evidence immediately, even before you cancel, because the sooner you document the problem, the easier it is to resolve.

How to cancel Better CV step by step

Prepare your account before you cancel

Before you send any cancellation request, gather your account information and download any documents you may need later. Better CV does not clearly explain what happens to your saved CVs and resumes after cancellation, so the safest approach is to export and save everything to your computer first.

1. Log in to your Better CV account using your email and password
2. Navigate to your account or settings page and take a screenshot showing your current subscription plan, renewal date, and price
3. Download all resumes, cover letters, and PDFs that you have created; export them as PDF or Word files to your desktop or cloud storage
4. Check your email inbox for the original order confirmation or receipt from Better CV; save a copy
5. Review your bank or credit card statement to confirm the exact billing date and amount charged

This preparation step takes 10-15 minutes but protects you if the company claims you never owned certain documents or tries to charge you for recovery fees. You now have proof of what was in your account and when.

Submit your cancellation request to Better CV

Better CV requires you to contact customer support by email to cancel your subscription. The company's support address is [email protected]. Write a clear, professional email that includes your full name, email address, account username, the plan you are cancelling, and your preferred cancellation date.

1. Open your email client and create a new message to [email protected]
2. In the subject line, write: "Subscription Cancellation Request - [Your Full Name]"
3. In the body, include the following details:
   • Your full name and the email address linked to your Better CV account
   • Your account username (if you know it)
   • The type of plan you are cancelling (monthly or annual)
   • Your current subscription renewal date (from your account screenshot)
   • A simple statement: "I request that my subscription be cancelled effective immediately / on [date before your next renewal]"
4. Request a confirmation email once the cancellation has been processed
5. Send the email and save a copy in a folder labelled "Better CV Cancellation" for your records

Alternatively, you can call Better CV's support line at +1 877 355 7750. When you call, provide the same information and ask the agent to confirm your cancellation in writing via email. Do not hang up until you have received a verbal confirmation and a follow-up email from the company.

Follow up if you do not receive a response

Better CV's support team should respond within 3-5 business days. If you do not hear back within one week, send a follow-up email to [email protected] with the subject line "Follow-up: Cancellation Request - [Your Full Name]". In this email, reference your original cancellation date and request urgent confirmation.

If Better CV still does not respond or denies your cancellation request, escalate to Tocancel. Tocancel can help you document the refusal and advise you on how to dispute the charge with your bank. Many Malaysian users have successfully recovered unauthorised charges through this route.

Pricing and what you are paying for

Better CV's subscription plans and costs

The annual plan appears cheaper on a per-month basis (about RM0.88 per day) but commits you to one year of payment. If you cancel after 11 months, you lose access to the remaining month's fees. The monthly plan gives you flexibility, but you pay a higher price per month (about RM3.74 per day).

What to expect after you cancel

What happens to your account and documents

After your cancellation is processed, your access to Better CV's editing tools ends on the date specified by the company. You will no longer be able to log in, edit resumes, or create new documents. Any documents you created during your subscription remain saved in PDF or Word format if you exported them before cancellation, but you will lose access to any files stored only within the Better CV platform.

Better CV does not charge you after your cancellation date. However, if your cancellation was processed late or the company did not honour your request, a charge may still appear on your next billing cycle. Monitor your bank statement for 2-4 weeks after your expected cancellation date to ensure no further charges appear.

Disputing unauthorized charges after cancellation

If Better CV charges you again after you have cancelled, contact your bank or credit card issuer immediately. You can dispute the charge as unauthorised, provide your cancellation email as evidence, and request a refund. Most banks will reverse the charge within 7-14 business days if you submit your evidence promptly.

Tocancel recommends you also file a complaint with the Malaysian Ministry of Domestic Trade and Cost of Living (KPDNHEP) if the company repeatedly ignores your cancellation request. Include a copy of your cancellation email, the company's response (or lack thereof), and proof of unauthorised charges. KPDNHEP will investigate and may issue a notice ordering the company to refund you.

Common mistakes when cancelling Better CV

Mistakes that leave you still charged

It is frustrating when you think you have cancelled but charges keep appearing on your card. Here are the errors that most commonly lead to failed cancellations:

• Deleting your account without contacting support: Closing your account does not cancel your subscription. Better CV treats account deletion and subscription cancellation as two separate actions. You must email support to cancel your subscription, even if you delete your account.
• Assuming auto-renewal is off by default: Better CV's auto-renewal is always active. You cannot turn it off through your account settings. You must contact customer support to deactivate it.
• Waiting until your renewal date to cancel: Cancellations take time to process. If you email on your renewal date, the charge may already have gone through. Cancel at least 7 days before your renewal date to ensure you do not get charged.
• Sending your cancellation request from a different email address: Better CV matches your cancellation request to your account by email address. If you email from a Gmail account but your subscription is linked to your work email, the company may not find your account and cannot process the cancellation.
• Not requesting confirmation of your cancellation: Without written confirmation from the company, you have no proof that your request was received. Always ask for a confirmation email and save it.
• Ignoring emails from Better CV after you cancel: Sometimes the company sends a "cancellation confirmation" email or asks you to confirm your request via a link. Check your inbox and spam folder for these follow-up messages and respond promptly.

Each of these mistakes is preventable if you follow the step-by-step process outlined earlier in this guide and keep detailed records of every interaction with the company.

Refunds and what you are entitled to

Can you get a refund from Better CV?

Better CV's refund policy is not clearly published on its website, but its terms of service indicate that refunds are only offered in specific circumstances, such as if you cancelled within a certain window (typically 14 days from the purchase date in some jurisdictions). For Malaysian consumers, the Consumer Protection Act 1999 gives you the right to cancel and request a refund within 14 days of purchase if you paid for a service you did not use.

In practice, this means: if you signed up for Better CV today and used it for two days before realizing you did not need it, you can request a refund under the cooling-off period. However, if you have been using the service for more than 14 days, you are typically not entitled to a refund unless the company failed to deliver the promised service or continued charging you after you cancelled.

How to request a refund

Include a refund request in your cancellation email. Write: "I would like to cancel my subscription effective immediately and request a refund for any charges incurred on [date] that I did not authorize." Include a brief reason if applicable (for example, "I did not use the service" or "I was charged after cancelling").

If Better CV denies your refund request, you can escalate to your bank or the KPDNHEP complaints team. Tocancel can help you prepare your case and advise on the strongest evidence to submit with your complaint. Many Malaysian users have recovered refunds through the bank chargeback process even when the company refused to refund them directly.

Alternatives to Better CV in malaysia

Similar services you might prefer

If you want a completely free option, Google Docs offers resume templates that you can customize without paying any subscription fees. These alternatives give you flexibility and lower entry costs if you decide to switch services.

Steps to take right now to protect yourself

Your cancellation checklist

1. Log in to your Better CV account and take a screenshot of your subscription status and renewal date
2. Download and save all resumes, cover letters, and documents to your computer as PDF or Word files
3. Locate your original order confirmation email and save it to a folder
4. Check your bank or credit card statement for the exact amount and billing date
5. Compose a cancellation email to [email protected] with your account details and requested cancellation date
6. Send the email and save a copy in your cancellation folder
7. Wait 3-5 business days for a response from customer support
8. If you do not receive confirmation, send a follow-up email with the same information
9. Once you receive cancellation confirmation, monitor your bank statement for the next 4 weeks to ensure no further charges appear
10. If a charge appears after cancellation, contact your bank immediately and file a dispute with the reference number from your cancellation email

This checklist removes guesswork and gives you a clear path to successful cancellation. Print it out or save it to your phone so you can check off each step as you complete it.

How tocancel can help you cancel Better CV

Why tocancel exists and how it helps malaysian consumers

Tocancel is a consumer rights platform dedicated to helping people like you cancel subscriptions, recover refunds, and resolve billing disputes. If you are stuck in a cancellation loop with Better CV, Tocancel has helped thousands of consumers cancel similar services and recover unauthorised charges.

When you use Tocancel, you gain access to templates for cancellation emails, step-by-step guides tailored to your specific service, and expert advice on how to escalate complaints if the company refuses to cooperate. Tocancel also tracks common complaints about each service, so you know exactly what problems other Malaysian users have reported and how they resolved them.

Contact details for Better CV cancellation support

If you need to contact Better CV directly, use these verified channels:

• Email: [email protected] (for cancellation requests, use this address)
• Phone: +1 877 355 7750 (international number; charges may apply from Malaysia)
• Contact form: bettercv.com/contact-us (may take longer to receive a response)

Better CV's registered business address is in Cyprus, not Malaysia. This means if the company does not respond to your cancellation request, you cannot serve legal papers at a Malaysian office. Instead, you must file your complaint with the KPDNHEP or dispute the charge through your bank.

When to escalate your complaint

Escalate to the KPDNHEP if:

• Better CV does not respond to your cancellation email within 2 weeks
• The company denies your cancellation request without a valid reason
• You are charged after you have submitted a valid cancellation request
• The company refuses to refund unauthorised charges after you cancelled

File your complaint with the Malaysian Ministry of Domestic Trade and Cost of Living (KPDNHEP) online at kpdnhep.gov.my or visit your nearest KPDNHEP office. Include copies of your cancellation email, the company's response, and bank statements showing unauthorised charges.

Final summary and your next step

Cancelling Better CV is straightforward once you know the correct process. You have the right under the Consumer Protection Act 1999 to cancel your subscription and stop being charged. The company must honour your cancellation request within a reasonable timeframe, and any charges after your cancellation date are unauthorised.

The most common reason cancellations fail is that people do not follow up or do not request written confirmation from the company. Use the checklist provided earlier, send your cancellation email today, and monitor your bank account for the next month to ensure no further charges appear. Tocancel has helped thousands of consumers cancel subscriptions successfully, and the same process works for Better CV.

Do not wait for your next billing cycle to take action. Cancel now by emailing [email protected] with your account details and cancellation request. Save all evidence of your communication. If the company refuses or ignores you, Tocancel can guide you through the dispute and escalation process with your bank and KPDNHEP. You are in control here, and you have the law on your side.