Cancel Cvmaker: Step-by-Step Guide

How to cancel CVmaker and stop unwanted charges: your complete malaysia guide

What CVmaker is and how it works in malaysia

CVmaker is an online resume and cover letter builder sold as a subscription service. The company behind it is CVmaker B.V., a Dutch firm based in the Netherlands, which means Malaysian users deal with an overseas operator rather than a local Malaysian branch. Understanding this matters because your billing, support and legal terms are all governed by a company outside Malaysia, though your consumer rights still apply.

The CVmaker business model explained

CVmaker hooks users with an attractive entry point: a 7-day trial for approximately RM9, after which the subscription automatically renews at roughly RM118 per month unless you cancel before the next billing cycle. Many users sign up when they urgently need a CV for a job application, then forget about the free trial ending. That is where problems begin. The paid Premium subscription includes unlimited resume and cover letter creation, ongoing editing and downloading capabilities, an application email tool, and premium job search features. One-time resume writing services also exist but sit separate from the recurring subscription model.

This distinction matters because your bank statement likely shows the monthly subscription charge, not a one-time service fee. If you see RM118 recurring on your statement after paying RM9 for the trial, that is the automatic monthly renewal at work. Recognising this pattern is your first step toward cancelling with confidence.

How CVmaker operates for malaysian users

The service functions in Malaysia but offers no dedicated Malaysian website, local phone support, or obvious ringgit-based billing options. Most communication happens in English, and prices display in foreign currency at checkout. This lack of localisation can make the cancellation process feel unnecessarily complicated. Your rights as a Malaysian consumer remain fully protected under the Consumer Protection Act 1999, even though CVmaker is a Dutch company. Tocancel specialises in helping Malaysian consumers navigate exactly these kinds of cross-border service issues, so you are not alone in finding this confusing.

Your consumer rights when cancelling CVmaker

Malaysian law gives you clear protections, even when dealing with an overseas company like CVmaker.

Your legal position under malaysian consumer law

The Consumer Protection Act 1999 protects you from unfair contract terms, misleading billing practices, and automatic renewal traps. Specifically, if CVmaker converts your free trial into a paid subscription without explicit, separate consent from you before each charge, the renewal may breach the Act. You have the right to cancel any subscription service within a reasonable timeframe and to receive clear notice of all renewal terms before payment. If CVmaker fails to make cancellation easy or charges you after you have cancelled, you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL), which enforces consumer law in Malaysia. Tocancel recommends documenting every step of your cancellation attempt, including screenshots of your account settings and confirmation emails, so you have evidence if a dispute arises.

Your legal position is strong: you can cancel at any time, and you do not need to wait until a renewal date to do so. If CVmaker refuses to cancel or continues charging after you request cancellation, you have grounds to escalate the complaint to MDTCCL.

Refund rights and charge-back protection

If you cancel within a reasonable cooling-off period and have been charged inappropriately, you may be entitled to a refund. The Consumer Protection Act does not specify a universal cooling-off period for digital services, but fairness and good practice suggest you should request a refund if you cancel within 7 to 14 days of your initial purchase. CVmaker's own trial period is 7 days, so this is a reasonable benchmark. If CVmaker refuses your refund request, contact your bank or credit card issuer and request a charge-back; you can cite the Consumer Protection Act 1999 as your legal basis. Tocancel advises keeping all cancellation confirmation emails and billing records to support any refund claim. Your bank can reverse fraudulent or unauthorised charges if you have evidence that you cancelled the service or that the automatic renewal was not clearly communicated.

How to cancel CVmaker step by step

Cancelling CVmaker takes less than five minutes if you follow the correct path.

Prepare before you cancel

Before you press cancel, log into your CVmaker account and take three actions. First, note your current plan name, billing date, and next renewal date; take a screenshot of your account page so you have a timestamped record. Second, download or export every CV, cover letter and document you still need. CVmaker states that your data remains on secure servers after cancellation and you can reactivate your account later, but do not rely on this if you are actively job hunting this week. Third, check your most recent billing email to confirm the exact charge amount and renewal date. These three steps take five minutes and create a paper trail that protects you if a dispute arises.

Cancel through your CVmaker account online

The official method is cancellation through the website account area, and it is the only way to stop automatic renewals.

1. Log in to your CVmaker account using your email and password
   • Visit cvmaker.com and click the login button in the top right corner
   • Enter your registered email address and password
2. Click your account icon or name in the top right, then select "Account settings" or "My account"
   • Look for a menu option labeled "Settings", "Profile", or "Account"
3. Scroll down to find the subscription or billing section
   • This section shows your active plan, renewal date, and payment method
4. Look for a button labeled "Deactivate account", "Cancel subscription", or "Manage subscription"
   • Click this button to initiate cancellation
5. CVmaker will ask you to confirm your cancellation and may offer a discount to stay
   • Ignore any discount offers if you want to leave; click "Continue to cancellation" or "Confirm cancellation"
6. You will see a confirmation screen and receive a confirmation email
   • Screenshot this page and save the email as proof of cancellation

This step is critical: do not simply log out, delete a CV, or stop using the service. Those actions do not cancel your subscription. Only completing the "Deactivate account" button stops automatic renewals. If the page loads slowly or seems to freeze, refresh your browser once and check whether your account status changed before you leave. Tocancel emphasises this point because many users believe they have cancelled when they have only navigated away from the page.

Verify cancellation in your email and banking records

Within 10 minutes of cancellation, CVmaker sends a confirmation email to your registered address. This email is your proof. Open it immediately and check that it confirms the cancellation date, your final billing date, and that no further charges will occur. If you do not receive this email within 10 minutes, log back into your account to verify that your subscription status now shows "Cancelled" or "Inactive". If the status still shows "Active" or "Renewal pending", repeat steps two through six above or contact CVmaker support immediately.

After cancellation, you retain access to your account and files for a grace period (CVmaker typically allows 30 days), but you cannot create new documents or download new files. Watch your bank statement or credit card statement for the next 30 days. If RM118 or any charge appears after your cancellation date, that is a billing error. Contact your bank immediately and reference your cancellation confirmation email as proof.

Pricing and renewal terms explained

Understanding CVmaker's pricing structure helps you spot unwanted charges before they happen.

The trial-to-monthly conversion is where most cancellations happen. You pay approximately RM9 upfront for 7 days, then CVmaker charges your card RM118 on day 8 if you have not cancelled. This is automatic and intentional on CVmaker's part, so you must actively cancel to stop it. Tocancel recommends setting a phone alarm on day 6 of your trial if you know you only need the service for a few days.

Common mistakes that cost you money

Cancellation is straightforward, but three mistakes trip up most users and lead to unwanted charges.

Mistake one: assuming log-out cancels your subscription

Many users believe that simply logging out or not using CVmaker for a week stops their subscription. It does not. Logging out leaves your subscription active and your card will be charged on the renewal date. You must complete the full "Deactivate account" process described above to stop automatic renewals. If you have made this mistake and a charge has already appeared on your statement, you can still request a refund from CVmaker within 14 days of the charge.

Mistake two: ignoring the confirmation email

After you cancel, CVmaker sends a confirmation email. Many users delete this email or do not read it carefully. This email is your legal proof of cancellation and your shield if CVmaker charges you again. If you do not receive this email, your cancellation may not have processed. Check your spam folder first, then log back in and verify your account status. If your status still shows "Active", repeat the cancellation steps immediately.

Mistake three: not checking your statement after cancellation

Your cancellation is complete, but CVmaker might still charge you if there is a system error or a delayed billing cycle. Check your bank statement or credit card statement 5 to 10 days after you cancel. If you see RM118 or any CVmaker charge after your cancellation date, contact your bank immediately and provide your cancellation confirmation email as proof. Your bank can reverse the charge and you can file a consumer complaint with MDTCCL. Tocancel has helped thousands of consumers recover wrongful charges by catching them early and acting within 30 days of the charge date.

What happens to your account after cancellation

Cancelling CVmaker does not instantly delete your data or log you out.

Access and data retention after you cancel

After you cancel, your account enters a "grace period" in which you can still log in and view your CVs and cover letters. CVmaker typically keeps your data for 30 to 90 days after cancellation. You cannot create new documents, download new files, or edit existing ones during this period, but you can see what you created. This grace period gives you time to download any files you missed. After the grace period ends, CVmaker deletes your account and all associated data. If you think you might reactivate your subscription later, download every document you created before the grace period ends.

Reactivating your account after cancellation

If you cancel and then decide you need CVmaker again within 90 days, you can reactivate your account by logging in and clicking "Reactivate" or "Renew subscription". CVmaker may offer you a discounted reactivation rate if you return within 30 days. However, reactivation will resume automatic monthly charges of RM118, so cancel again immediately after you finish using it if you do not want another charge. Tocancel suggests treating each reactivation as a new subscription and cancelling it proactively before the next renewal date.

How to request a refund from CVmaker

If you cancel and want your money back, you have a right to ask.

When CVmaker must refund you

CVmaker is not legally required to refund you simply because you changed your mind, but the Consumer Protection Act 1999 gives you grounds for a refund if any of the following apply: you cancelled within 7 days of your initial charge; CVmaker did not clearly disclose the automatic renewal terms before charging you; you were charged after you cancelled; or the service was not provided as advertised. If any of these apply, contact CVmaker support and request a refund, citing the relevant reason. CVmaker processes refund requests through your original payment method within 7 to 14 business days.

Requesting a refund step by step

1. Log into your cancelled CVmaker account or go to cvmaker.com/support
   • Collect your cancellation confirmation email and original billing receipt
2. Submit a refund request form or email [email protected]
   • State your reason: "I cancelled within 7 days", "I was not clearly informed of auto-renewal", or "I was charged after cancellation"
   • Attach screenshots of your cancellation confirmation and billing records
3. CVmaker support replies within 3 to 5 business days with a refund decision
   • If they approve, the refund posts to your original payment method within 7 to 14 days
4. If CVmaker refuses, escalate to your bank or credit card issuer
   • Request a charge-back and reference the Consumer Protection Act 1999 in your dispute claim

Do not delay this step. Most banks and payment processors require you to file a charge-back dispute within 60 days of the charge, so act as soon as you decide you want your money back. Tocancel strongly advises documenting every communication with CVmaker so you have a complete record if your case goes to MDTCCL or your bank's dispute team.

If CVmaker refuses to cancel or continues charging you

Occasionally, a company ignores cancellation requests or charges you after you have cancelled.

Your escalation path with MDTCCL

If CVmaker cancels your account but continues charging you, or refuses to process your cancellation request, you can file a formal complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL). MDTCCL is the government body that enforces the Consumer Protection Act 1999 in Malaysia. File your complaint at mdtcc.gov.my or call the consumer helpline. When you file, provide your account details, cancellation confirmation email, proof of unwanted charges, and screenshots of your cancellation attempts. MDTCCL can order CVmaker to refund you and impose penalties on the company if it has breached the Consumer Protection Act. Tocancel recommends filing with MDTCCL as your formal escalation step after CVmaker refuses a direct refund request.

Using your bank's charge-back process

Simultaneously with your MDTCCL complaint, contact your bank or credit card issuer and file a charge-back dispute. A charge-back is a reversal of a payment initiated by your bank, not by the merchant. Your bank will investigate whether CVmaker's charges were authorised and whether you cancelled the service. Provide your cancellation confirmation email, cancelled account screenshots, and a written statement explaining that you cancelled but were charged anyway. Your bank typically completes its investigation within 30 to 60 days and either reverses the charge or rejects your dispute. If your bank reverses the charge in your favour, the money returns to your account within 2 to 5 business days. Keep all MDTCCL correspondence in case the charge-back fails; you can escalate further.

Cancellation summary and final checklist

Use this checklist to confirm you have cancelled CVmaker correctly.

If you check off all six items, you have successfully cancelled CVmaker and your subscription will not renew. If you miss any item, return to that step immediately.

Contact CVmaker and escalation details

If you need to reach CVmaker directly or escalate a dispute, use the official channels below.

CVmaker contact information

CVmaker B.V. is based in the Netherlands, and this is the official address from the Model Cancellation Form dated 15 May 2026. Send all cancellation disputes, refund requests, and formal complaints to this address if the online process fails.

CVmaker B.V.
Cancellation address: CVmaker B.V., Reguliersgracht 33, 1017 LJ Amsterdam, Netherlands
Email: [email protected]
Website: cvmaker.com

If you are in Malaysia and CVmaker refuses your cancellation or refund request, do not stop at CVmaker support. Escalate immediately to MDTCCL, the enforcement body for the Consumer Protection Act 1999. You can file a complaint online at mdtcc.gov.my or call the consumer helpline for assistance. Tocancel specialises in helping Malaysian consumers navigate cross-border cancellations like this one, and we encourage you to document every step so you have a complete case file when you escalate.

Your escalation options in malaysia

Ministry of Domestic Trade and Cost of Living (MDTCCL)
Enforcement authority for the Consumer Protection Act 1999
Website: mdtcc.gov.my
Complaints: File online at mdtcc.gov.my or call the consumer helpline
Timeframe: MDTCCL investigates and responds within 30 to 60 days

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover wrongful charges by following these steps and escalating to MDTCCL when necessary. Your rights are real, your case is strong, and your money can be recovered if you act within the required timeframe. Take action today by logging into your CVmaker account and starting your cancellation.