Cancel Cvmaker: Your Step-by-Step Guide

How to cancel Cvmaker and stop unwanted charges in new zealand

Understanding Cvmaker and why you might cancel

Cvmaker is an online CV and cover letter builder that uses AI-assisted templates to help you create professional job application documents. The platform operates on a freemium model: you can use the Basic tier at no cost, or upgrade to Pro to unlock features like document downloads and job search management tools. You access Cvmaker through its website or mobile apps, and you can subscribe directly or through your device's app store, which affects how you cancel.

What Cvmaker offers and its subscription structure

Cvmaker provides live preview editing, professionally designed CV templates, multi-format downloads (PDF, Word, HTML), and tools to track your job applications. The Basic plan costs nothing. The Pro plan starts with a 14-day trial at NZD 27 (displayed as Norwegian kroner, approximately kr 19), then charges NZD 363 per month (approximately kr 319) unless you cancel before the trial ends. This foreign currency pricing matters when the charges appear on your bank statement, so you should expect to see kroner, not dollars, on your card.

Reasons to cancel Cvmaker

You might cancel because you have completed your CV project, found a cheaper alternative platform, or discovered that Cvmaker's features do not meet your needs. If you signed up for the 14-day trial and do not plan to use the paid features, cancelling before the trial ends is essential to avoid the monthly subscription charge. You should review all active subscriptions every three months to catch services you may have forgotten about, and Tocancel can help you identify and manage these overlooked payments.

Your consumer rights when cancelling Cvmaker

As a New Zealand consumer, you are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws give you specific rights when cancelling digital services and subscriptions. Understanding your legal position before you act puts you in control of the cancellation process.

Consumer guarantees act 1993 and your rights

The Consumer Guarantees Act protects you when you purchase services, including digital subscriptions. Under this law, Cvmaker must provide its service with due care and skill, and it must be fit for purpose. If the service fails to meet these standards, you have the right to cancel and claim a refund. Importantly, the law applies regardless of whether you subscribed directly on Cvmaker's website or through your app store, so both cancellation routes are covered by consumer protection.

Your legal position is straightforward: if you cancel within 14 days of purchase (the statutory cooling-off period for online services), you have the right to a full refund without penalty in most circumstances. After 14 days, you can still cancel, but whether you receive a refund depends on Cvmaker's terms and your specific reason for cancelling. If Cvmaker fails to provide a refund you believe you are owed, you can escalate the dispute to the Commerce Commission, which enforces consumer law in New Zealand.

The fair trading act 1986 and hidden charges

The Fair Trading Act makes it illegal for Cvmaker to use misleading or deceptive conduct. This includes unclear trial terms, hidden charges, or making cancellation deliberately difficult. If you were not clearly informed that the 14-day trial would convert to a paid subscription, or if you were charged without explicit consent, Cvmaker may be breaching the Act. In that case, you have grounds to request a full refund and to report the company to the Commerce Commission if they refuse.

How to cancel Cvmaker: step-by-step instructions

Your cancellation method depends on where you subscribed: directly on Cvmaker's website, through Apple's App Store, or through Google Play on Android. Each route has slightly different steps, and Tocancel recommends checking your payment method first to know which path to follow.

Cancelling a direct website subscription

If you subscribed directly on cvmaker.com, follow these steps to cancel your Pro plan:

1. Log in to your Cvmaker account at cvmaker.com using your email and password.
2. Navigate to your account settings or subscription page (usually found in the top menu or profile dropdown).
3. Look for a section labeled "Subscription", "Billing", or "Plan".
   • Click the option to "Manage Subscription" or "Cancel Plan".
   • Read any final offer or discount Cvmaker presents; you are not obligated to accept it.
4. Confirm your cancellation when prompted. Cvmaker should send you a confirmation email immediately.
5. Take a screenshot of the confirmation screen and save the confirmation email for your records.
6. Check that no charge appears on your bank statement on your next billing date (usually 1-3 days after the expected charge date).

Cancelling an app store subscription (iPhone or iPad)

If you subscribed through Apple's App Store, you must cancel through the App Store itself, not through Cvmaker. Follow these steps:

1. Open the Apple App Store on your iPhone or iPad.
2. Tap your profile picture in the top right corner, then select "Subscriptions".
3. Find Cvmaker in the list of active subscriptions.
4. Tap Cvmaker and select "Cancel Subscription".
   • Apple may show you a cancellation discount; you do not need to accept it.
   • If you see "Manage" instead of "Cancel", tap "Manage" first, then look for "Cancel Subscription".
5. Confirm the cancellation. Apple will send you a confirmation email.
6. Your access will end at the end of your current billing period, not immediately.
7. Save the confirmation email and take a screenshot for your records.

Cancelling a google play subscription (Android)

If you subscribed through Google Play on an Android device, follow these steps:

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right, then select "Payments and subscriptions".
3. Tap "Subscriptions" and find Cvmaker in the list.
4. Tap Cvmaker and select "Cancel Subscription".
   • Google may ask you to confirm your reason for cancelling; this is optional feedback.
   • You may see an offer to pause the subscription instead; you can ignore this.
5. Confirm the cancellation. Google will send you a confirmation email within 24 hours.
6. Your subscription will end at the end of your current billing cycle.
7. Keep the confirmation email and take a screenshot of the Google Play confirmation.

Understanding cvmaker's pricing and trial terms

Cvmaker displays its pricing in Norwegian kroner rather than New Zealand dollars, which can make it harder to track your actual costs in NZD. The table below shows Cvmaker's subscription tiers and what you should expect to pay:

The Pro trial is the critical moment: you have exactly 14 days to cancel before you are locked into a monthly charge of approximately NZD 363. Mark the cancellation date on your calendar or set a phone reminder for day 13, and Tocancel recommends cancelling at least 24 hours before your trial expires to ensure the cancellation processes in time. Currency conversion rates fluctuate, so your exact NZD charge may vary by a few dollars depending on your bank's exchange rate on the transaction date.

What to do after you cancel Cvmaker

Cancellation does not end the moment you click the confirmation button. You should take concrete steps to verify that the cancellation has worked and to protect yourself if a dispute arises later.

Steps to take immediately after cancellation

Within 24 hours of cancelling, take the following actions:

1. Save and email yourself a copy of any confirmation page or email from Cvmaker, Apple, or Google Play.
2. Take a full screenshot of the confirmation screen showing the date and time of the cancellation.
3. Note the date of your cancellation and the expected end date of your current billing cycle in a document you keep for your records.
4. Log in to your Cvmaker account and verify that the subscription status now shows "cancelled" or "active until [date]".
5. Check your email for a second confirmation from Cvmaker itself (separate from app store confirmations).

Monitor your bank statement

For the next 60 days, watch your bank statement carefully. You should see no new charge from Cvmaker after your cancellation date. If a charge appears, contact your bank immediately and explain that you cancelled the subscription. Your bank can help you dispute the charge under the Consumer Guarantees Act, and most banks will reverse unauthorised charges within 5-10 business days. Tocancel strongly recommends keeping all your cancellation evidence (emails, screenshots, confirmation numbers) to support any dispute you file with your bank.

Refund policy and what to expect

Cvmaker's refund policy depends on whether you cancel within 14 days of your initial subscription or later. Understanding what you are entitled to helps you know whether to pursue a refund claim if one is owed to you.

Refunds within the 14-day cooling-off period

If you cancel the Pro trial or monthly subscription within 14 days of your first charge, you are entitled to a full refund under New Zealand consumer law. The Consumer Guarantees Act gives you this automatic right for distance contracts (online purchases), regardless of Cvmaker's stated policy. To claim your refund, contact Cvmaker directly and cite the Consumer Guarantees Act 1993. If Cvmaker refuses, escalate to the Commerce Commission.

Refunds after 14 days

After 14 days, your refund entitlement depends on whether Cvmaker breached its obligations. If the service was not fit for purpose, did not meet the standard of care promised, or if you were misled about trial terms, you can still claim a refund. Otherwise, Cvmaker may be within its rights to decline a refund for a cancellation after the cooling-off period. In disputes over refund eligibility, Tocancel recommends writing to Cvmaker in writing (email counts) and requesting a specific refund, citing your reason. Keep a copy of your email for evidence.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel stressful, especially if you are unsure of your rights or worried about losing access to your CV. Below are the most common pitfalls and how to sidestep them.

Mistake 1: deleting the app instead of cancelling the subscription

Deleting the Cvmaker app from your phone or computer does not cancel your subscription. Cvmaker continues to charge you every month until you cancel through the app store or website. Always cancel the subscription itself before you delete the app. If you have already deleted the app, reinstall it or log in to your app store account online, find Cvmaker in your subscriptions list, and cancel there.

Mistake 2: missing the 14-day trial deadline

The Pro trial is only 14 days. One day after the trial ends, Cvmaker charges you kr 319 (approximately NZD 363) for the first full month. Set a reminder for day 13 of your trial so that you have a full day to cancel if you decide not to pay. Once the charge goes through, you can still get a refund under consumer law, but you have to chase it actively; Cvmaker will not refund automatically.

Mistake 3: assuming your email confirmation is enough

An email from Cvmaker saying "cancellation requested" is not the same as "cancellation confirmed". Some services show you a pending cancellation status while they process your request in the background. Always wait 24-48 hours, then log back into your account to verify that your subscription status has changed to "cancelled" or "ends on [date]". If it still shows "active", contact Cvmaker support or your app store directly to escalate.

Mistake 4: not saving evidence

If you need to dispute a charge or claim a refund later, your bank and the Commerce Commission will ask you for proof of cancellation. Screenshots and confirmation emails are your proof. Save them in a folder on your computer and back them up to your email or cloud storage. Tocancel recommends creating a cancellation tracker spreadsheet with the service name, cancellation date, confirmation number, and screenshot filename so you have a single place to find all your evidence.

Comparing Cvmaker to alternative CV builders

If you are cancelling Cvmaker because it does not meet your needs, you may be interested in alternatives that better suit your budget or feature requirements. The table below compares Cvmaker to other popular CV builders available to New Zealand users:

If cost is your primary concern, LinkedIn's free Resume Builder or the Basic Cvmaker plan may suit you better than a paid monthly subscription. If you want an all-in-one design platform, Canva Pro offers excellent value at an annual rate. When you switch services, Tocancel recommends exporting your CV from Cvmaker first (download as PDF or Word) so you have a copy of your work before you lose access to your account.

How to contact Cvmaker if cancellation fails

If you have cancelled but Cvmaker continues to charge you, or if your cancellation request is not acknowledged, you must escalate beyond the automated system. Cvmaker operates from the Netherlands, and the company does not provide a postal address in New Zealand for dispute resolution.

Escalation steps if Cvmaker does not honour your cancellation

Follow these steps in order if Cvmaker refuses to cancel or refund you:

1. Contact Cvmaker support directly through its website. Request a response in writing (email) and ask for confirmation that your subscription has been cancelled and any owed refunds will be processed.
2. If Cvmaker does not respond within 10 business days, or refuses to help, contact your bank or app store and file a dispute or chargeback for the unwanted charge.
3. Write to the Commerce Commission at www.commerce.govt.nz or phone 0800 943 600. Provide your cancellation evidence and explain that Cvmaker failed to honour your cancellation. The Commission can investigate and take action against the company.
4. If the amount is under NZD 15,000, you can also file a claim in the District Court to recover your money plus legal costs.

Tocancel recommends keeping all communication with Cvmaker in writing (screenshots of any chat or email) because you will need this evidence if you escalate to the Commerce Commission or your bank. The company's contact details are available on its website, but as a Netherlands-based business, response times can be slow, so start the escalation process as soon as you suspect a problem.

Checklist for cancelling Cvmaker

Use this checklist to ensure you cancel Cvmaker correctly and have proof of cancellation:

Summary: taking back control of your subscription

Cancelling Cvmaker is a straightforward process when you know your rights and follow the correct steps for your subscription method. You are protected by New Zealand's Consumer Guarantees Act, which gives you the right to cancel within 14 days for a full refund and the right to dispute charges that do not meet agreed standards. Whether you subscribed directly, through Apple's App Store, or via Google Play, Tocancel has provided clear, sequential instructions to help you cancel safely and collect proof of cancellation.

Your next step is simple: identify where you subscribed, log in, and follow the cancellation steps outlined above. Save your confirmation, monitor your bank statement, and contact Cvmaker or the Commerce Commission immediately if an unwanted charge appears. You are not locked in, and you have consumer protections backing your right to cancel. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds, and you can do the same. Take action today and reclaim control of your payments.