Cancel Everai: The Right Way

How to cancel Everai in new zealand and stop unwanted charges

What Everai is and why you might want to cancel

Everai (also known as EverAI or Candy.ai) is an artificial intelligence platform that gives you access to conversational AI and content generation tools. You create an account, pay a subscription fee, and gain immediate access to chat and creative features via web or mobile app. The company is incorporated and headquartered in Malta, which means all billing and account management flows through their overseas systems. Charges appear on your statement under merchant names including EverAI, Candy.ai, or related payment processors, and you may notice them days after signup if you enrolled during a free trial period. Understanding what you are paying for is the first step toward deciding whether to keep your subscription or cancel it.

How Everai billing works

When you sign up, you either enter a free trial (with no immediate charge) or start a paid subscription right away. Billing cycles typically run monthly or annually, depending on your chosen plan. Your account dashboard shows your current plan, renewal date, and token balance or usage limits. Because the service is instant-access digital content, the standard 14-day cooling-off period under New Zealand consumer law does not apply unless Everai voluntarily honors cancellation requests within that window. This is why acting quickly matters: once you have used the service, your statutory rights shift from a blanket right to cancel toward a refund claim based on breach of contract or misleading conduct.

Where Everai is based and why it matters

Everai has no published postal address in New Zealand. As a Malta-registered company serving global markets, all cancellation requests and disputes must be handled through their online portal, email channels, or their registered address in Malta. This overseas jurisdiction affects how you escalate a complaint if the company ignores your cancellation request or continues to charge you after you cancel. When you contact Tocancel for guidance on cancelling services registered overseas, we can help you navigate the right channels and understand your protections under New Zealand law regardless of where the company is based.

Your consumer rights when cancelling Everai

New Zealand consumer law gives you specific protections when you purchase digital services, even from overseas companies. Knowing these rights is essential before you cancel, because they define what you can claim if Everai refuses to refund your money or continues billing after you end your subscription.

The consumer guarantees act and your legal position

The Consumer Guarantees Act 1993 is the main law protecting you in New Zealand. It says that any service you pay for must be of acceptable quality, fit for purpose, and delivered as described. If Everai fails on any of these counts-for example, the AI fails to work, crashes repeatedly, or does not match the features described on signup-you have the right to demand a refund or compensation. You do not need to accept a partial refund or credit toward your next subscription if the service is genuinely faulty. This is your legal position: the Act protects you regardless of the company's own terms and conditions.

When you can claim a refund or dispute a charge

You have grounds for a refund or chargeback if Everai engages in any of the following: auto-renews your subscription without explicit consent, continues to charge you after you cancel, uses misleading marketing (for example, advertising a free trial but charging hidden fees), or provides a service that does not work. You also have a right to cancel within 14 days if the company has not been clear about when charges will begin. Keep dated screenshots of your account settings, billing statements, and all cancellation requests you send. If the company does not respond within a reasonable timeframe (typically 10-20 working days in New Zealand practice), you can escalate to the Commerce Commission, New Zealand's main consumer authority.

How to escalate if Everai refuses to refund

If you cancel Everai and the company ignores your request, does not refund you within a reasonable timeframe, or continues billing, contact the Commerce Commission at www.comcom.govt.nz or telephone 0800 943 600. The Commission investigates misleading or deceptive conduct and can force refunds or compensation. You can also dispute the charge with your bank or credit card issuer if you paid by card; your bank has its own dispute process and may reverse the charge without waiting for the Commerce Commission's decision. Tocancel recommends documenting every interaction: save emails, screenshot your cancellation request confirmation, and note the date and time you submitted it.

Everai pricing and current plans

Everai does not publish fixed New Zealand dollar pricing on its main website. Prices fluctuate by region and are often shown in Vietnamese dong (VND) or USD. The best way to see what you are actually paying is to log into your account, check your billing history, or review your bank statement. Below is a typical breakdown of plan options and costs based on user reports and regional estimates.

Plan pricing table

Your actual charges will appear on your credit card or bank statement under the merchant descriptor shown at signup. If you do not recognize the charge, that is a valid reason to contact your bank and ask for details about the merchant before you decide to cancel.

How to cancel Everai step by step

Cancelling Everai is straightforward if you follow the right method for how you signed up. The steps differ depending on whether you subscribed through the Everai website directly, or through Apple ID, Google Play, or another third-party payment platform.

Cancel via the Everai website

1. Log into your Everai account at the official website or Candy.ai portal using your email and password.
   • If you cannot remember your password, click the "Forgot password?" link and follow the email reset instructions.
2. Navigate to your account settings or billing section (typically labeled "Subscription," "Billing," or "Account").
   • Look for a link or button labeled "Manage subscription," "Cancel subscription," or "View billing details."
3. Select the option to cancel your subscription.
   • The system may ask you why you are cancelling; answer honestly-this feedback helps the company improve, and your cancellation will go through regardless of your answer.
4. Confirm your cancellation request.
   • Save or screenshot the confirmation page or reference number-this is your proof of cancellation.
5. Verify that your subscription status changes to "Cancelled" or "Inactive" in your account dashboard within 24-48 hours.
   • If the status does not change, or if you are still charged on your next renewal date, email Everai support immediately with your confirmation reference number.

Cancel a subscription started through apple ID

1. Open the Apple App Store app on your iPhone, iPad, or Mac.
   • On Mac, open the App Store; on iPhone or iPad, tap the App Store icon.
2. Tap your profile icon (top right corner).
   • Select "Subscriptions" from the menu.
3. Find Everai or Candy.ai in your active subscriptions list.
   • Tap the subscription name to open its details.
4. Tap "Cancel subscription" (the button text may vary: "Cancel free trial" if you are in a trial period).
   • Confirm the cancellation in the popup that appears.
5. Check your email for an Apple confirmation message.
   • Your subscription will end at the next billing date. You retain access until that date.

Cancel a subscription started through google play

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon (top right), then select "Manage your Google Account."
2. Tap the "Subscriptions" tab.
   • Find Everai or Candy.ai in the list.
3. Tap the subscription to open its details page.
   • Select "Cancel subscription."
4. Follow the prompts to confirm cancellation.
   • Google will send you an email confirmation; keep it as your proof.
5. Your subscription ends at the next billing cycle; you can still use the app until that date.
   • If you are charged again after cancellation, contact Google Play support with your confirmation email.

No matter which cancellation method you use, save every confirmation message and reference number you receive. This is your proof of cancellation if you need to dispute a charge or escalate a complaint later.

What happens after you cancel Everai

When you cancel Everai, your subscription ends at the current billing cycle or immediately, depending on the service terms and your payment method. Understanding what to expect next helps you spot any mistakes and take action quickly if charges continue.

Access and service during the cancellation period

Most subscription services, including Everai, allow you to keep using the platform until your current billing cycle ends. If you are mid-cycle when you cancel, you typically retain access until your next renewal date (when the charge was supposed to occur). Once that date passes, your account switches to read-only or free-tier access, depending on whether Everai offers a basic unpaid option. You should receive an email confirmation of cancellation within 24-48 hours; if you do not, log back into your account and verify your subscription status in the settings menu.

Refunds and timing

Everai's refund policy allows refunds within 24 hours of purchase if you have used fewer than 20 tokens (a measure of service usage). If you cancel outside this window, or have exceeded the token limit, you are not entitled to an automatic refund-but you may still qualify for one if the service failed to deliver or if you were misled at signup. Request a refund explicitly in an email to support if you believe you have grounds. Tocancel advises being specific: state the date you paid, the amount charged, and the reason you believe you deserve a refund (faulty service, misleading marketing, or accidental charge). Allow 10-15 working days for a response. If Everai refuses and you still disagree, escalate to the Commerce Commission with copies of your correspondence and bank statements.

Monitor your bank account

After cancellation, keep watching your bank or credit card statement for the next 30-60 days. Some subscriptions continue to charge due to system delays, failed cancellation processing, or errors on the company's end. If you see another charge from Everai after your cancellation date, contact your bank immediately to initiate a dispute or chargeback. You can also re-contact Everai support with your cancellation confirmation and the unexpected charge, and request a refund with interest or compensation for the unauthorized billing.

Common mistakes people make when cancelling Everai

Cancelling a digital subscription sounds simple, but many users trip up at key points. Being aware of these pitfalls means you can avoid them and protect yourself from unwanted charges.

Not saving cancellation confirmation

The most common mistake is to cancel without keeping proof. If you do not screenshot or save the confirmation page, reference number, or confirmation email, you have no evidence if a charge reappears on your statement. Take 30 seconds to screenshot the cancellation confirmation or save the email to a folder labeled "Cancellations." When you contact Tocancel or your bank, that proof is invaluable-it shifts the burden of proof onto the company and makes refunds faster.

Cancelling in one place but not all linked accounts

If you subscribed to Everai through both the website and your Apple ID (or Google Play), cancelling in one place does not cancel the other. Check all three: the Everai website account settings, your Apple ID subscriptions, and your Google Play subscriptions. Tocancel recommends a simple checklist: after you cancel, log back into your account on the website and verify the status says "Cancelled" or "Inactive," then check Apple and Google independently. This prevents a nasty surprise when one payment method charges you the following month.

Assuming immediate cessation of billing

Many users expect charges to stop the instant they click cancel. In reality, most subscription services charge once more at the next scheduled billing date unless you cancel days before that date arrives. Log into your account, find your renewal date, and note it. If you cancel on the 15th and your renewal is the 20th, expect to be charged on the 20th and then stop. Plan your cancellation accordingly if you want to avoid a final charge.

Ignoring contact after cancellation

After you cancel, do not ignore follow-up emails from Everai. Some companies send retention offers, feedback surveys, or account summaries. These are legitimate and do not override your cancellation. However, if you receive a charge notification or warning that your cancellation was "incomplete," respond immediately. This may be a system error, and a quick email to support can clarify and prevent an unwanted charge.

Refund and dispute resolution explained

Refunds are not automatic when you cancel Everai, but you have clear rights to pursue one in specific situations. Understanding your options means you can act confidently if the company resists.

Everai's 24-hour refund window

Everai's published terms offer refunds within 24 hours of payment if you have used fewer than 20 tokens. This is a narrow window, but it is your strongest claim for a full refund. If you realize within an hour of paying that you do not want the service, request a refund immediately via your account or email support. State your purchase date, the amount, and that you have barely used the service. Most refund requests within this window are approved within 48 hours. Do not wait; the longer you wait beyond 24 hours, the weaker your claim becomes, even if you genuinely did not intend to subscribe.

Refund claims based on the consumer guarantees act

If the 24-hour window has passed, you can still pursue a refund or compensation if Everai breached the Consumer Guarantees Act. This applies if the service does not work (repeated crashes, missing features), does not match its description (you were promised unlimited access but hit a hidden limit), or if the company engaged in misleading conduct (auto-renewing without clear consent, for example). To claim under the Consumer Guarantees Act, you must provide evidence: screenshots of the fault, dated emails showing your complaint to support, and your bank statement showing the charge. Write to Everai's support email explaining the breach clearly and requesting a refund. If they refuse within 10 working days, escalate to the Commerce Commission with your evidence package.

Chargeback and dispute resolution through your bank

If Everai refuses to refund you and you believe the charge was unauthorized or fraudulent, contact your bank or credit card issuer directly. You can request a chargeback, which is a formal dispute of the charge. Your bank will investigate and may reverse the charge within 10-20 working days while the dispute is pending. You do not need Everai's permission to dispute a charge; your bank has its own authority to do this. Provide your bank with a written summary of why you dispute the charge (for example: "I canceled on 15 March, but was charged on 20 March without authorization") and copies of your cancellation confirmation and billing statements. Banks take this seriously and often side with the customer if the company cannot provide clear evidence of your consent.

Everai cancellation address and contact details

Because Everai has no published New Zealand postal address, all cancellation requests must go through their online channels. Below are the contact methods you should use:

Online cancellation (primary method)

Log into your Everai account on the website or Candy.ai portal and navigate to Account or Billing settings. Select "Cancel subscription" and confirm. This is the fastest and most trackable method because you receive an instant confirmation.

Email support (if online cancellation fails)

If the online cancellation button is missing or does not work, email Everai support directly. Use the contact form on the website or look for a support email address in the footer. In your email, state: your account email address, the date you subscribed, the amount charged, and your request to cancel effective immediately. Ask for a confirmation email in reply. Allow 5-7 working days for a response.

Contact details for escalation

Everai Limited is registered in Malta. If you need to escalate a complaint about a refund refusal or continued billing, you can write to their registered office, though response times from overseas addresses can be slow. For faster resolution, contact the Commerce Commission instead at www.comcom.govt.nz or 0800 943 600. The Commission can investigate Everai for misleading conduct and compel a refund if warranted.

Tocancel is here to support you throughout this process. We have helped thousands of consumers in New Zealand cancel unwanted subscriptions, recover refunds, and understand their rights-whether the company is based locally or overseas like Everai. If you need detailed guidance on your next steps, visit Tocancel (tocancel.com) for templates, escalation resources, and expert consumer-rights advice tailored to your situation.