Cancel Everai: Step-by-Step Guide

How to cancel Everai and stop recurring charges in malaysia

Understanding Everai and why you might want to cancel

Everai is a subscription-based software service that offers artificial intelligence tools for customer engagement and marketing automation. The service operates in Malaysia through Everaire Marketing Sdn. Bhd., and you likely signed up for access to AI-driven features such as automated customer messaging, data analysis, and personalised marketing workflows.

If you have noticed a repeating charge labelled "EverAI" on your bank statement and no longer use the service, you have every right to cancel your subscription. Many Malaysian users report confusion about what they signed up for, especially when charges appear without clear explanation on their account page. This frustration is valid, and cancelling is straightforward once you know your legal rights and the steps to take.

What you are paying for with Everai

Everai operates a freemium model, meaning the company offers both free and paid tiers. If you see a recurring monthly charge in Malaysian Ringgit (MYR), you are on a paid plan, not a free tier. The service does not clearly disclose on its main website whether your subscription includes an auto-renewal clause, a free trial that converts automatically, or a minimum commitment period, which is why many users feel blindsided by unexpected charges.

Your bank statement will show a repeating monthly debit, not a one-off payment. This is a key distinction because it means you need to actively cancel to stop future charges; the subscription will not expire on its own.

Company details and contact information

Everai is operated by Everaire Marketing Sdn. Bhd., a company registered in Malaysia. The registered address is in Kajang, Selangor, which is important information if you need to send a written cancellation request or lodge a formal complaint. Having a physical address makes it easier to escalate your cancellation if the online method does not work or if you need a paper trail.

The official support email is [email protected], and the company maintains a Help Centre at everai.zendesk.com with cancellation guidance. However, the publicly available information does not include a Malaysia-specific pricing page or Malay language support, which can make navigation harder for local users.

Your consumer rights and what malaysian law protects you

As a consumer in Malaysia, you are protected by the Consumer Protection Act 1999 (CPA), a law enforced by the Ministry of Domestic Trade and Consumer Affairs (MDTCA). This law gives you specific rights when dealing with subscription services.

What the law says about subscriptions and cancellation

Under the Consumer Protection Act 1999, you have the right to cancel a subscription service, and the company must not make cancellation unreasonably difficult or require you to jump through excessive hoops. If Everai charges you after you have cancelled, that is an unfair contract term, and you can file a complaint with the MDTCA.

Your legal position is simple: you have the right to cancel at any time, and the company must honour that cancellation before your next billing date. If they continue to charge you after you cancel, or if they make the cancellation process deliberately confusing, you have grounds to report them and request a refund.

The law also protects you against automatic renewal traps. If Everai failed to obtain your explicit consent before converting a free trial into a paid subscription, or if they did not clearly disclose auto-renewal terms, you have a strong case for a refund, and Tocancel can help you document this if you need to escalate.

What to do if the company refuses to cancel

If Everai does not honour your cancellation request or continues to charge you, escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs. You can file a complaint online at the MDTCA website or through their Consumer Mediation Centre, which handles disputes at no cost to you.

For a stronger position, use Tocancel to document your cancellation attempts (save emails, screenshots, and dates) and keep a record of all charges. This evidence will strengthen your case if you need to file a formal complaint or dispute a charge with your bank.

Pricing and what you are likely paying

Everai does not publish a clear, public pricing table for Malaysia on its main website, which is one reason users feel uncertain about what they have agreed to pay.

If you have a paid plan and want to avoid future charges, you must cancel before your next billing date. Most SaaS services in Malaysia do not offer pro-rata refunds for early cancellation within a billing period, so act quickly to minimise your loss.

How to cancel Everai step-by-step

Cancelling Everai involves a few clear steps that you can complete in minutes if you follow this guide carefully.

Method 1: cancel through your online account

The official Everai Help Centre confirms that you can cancel through your account dashboard. This is the fastest and most reliable method because you will receive an instant confirmation and have a digital record of your cancellation.

1. Log in to your Everai account using your registered email address and password.
   • If you have forgotten your password, use the "Forgot Password" link on the login page.
   • If you cannot access your account, skip to Method 2 below.
2. Navigate to your account settings or subscription management page.
   • Look for a menu option labelled "Settings", "Billing", "Subscription", or "Account".
   • The exact menu location may vary depending on recent platform updates.
3. Find the section that shows your current subscription plan and renewal date.
   • Screenshot this section before you proceed; you will need proof of your plan details.
   • Note the exact date you will be charged next.
4. Select the option to cancel or downgrade your subscription.
   • The button may say "Cancel subscription", "Downgrade", or "End plan".
   • The system may ask you why you are leaving; you can skip this or provide feedback.
5. Confirm your cancellation when prompted.
   • Read the confirmation message carefully to ensure your cancellation is effective immediately or from your next billing date.
   • Take a screenshot of the confirmation page.
6. Check your email for a cancellation confirmation from Everai.
   • This email serves as your proof of cancellation and should arrive within 24 hours.
   • Save this email in a dedicated folder for your records.

Method 2: cancel by email

If you cannot access your account or the online cancellation option does not work, contact Everai directly by email. This method creates a written record of your cancellation request, which is valuable if you need to dispute a future charge or escalate to the MDTCA.

1. Send an email to [email protected] with the subject line "Cancellation request" or "Cancel my subscription".
   • Use the email address associated with your Everai account.
   • Send the email during business hours (Monday to Friday, 9am to 5pm) for a faster response.
2. In the email body, include the following information:
   • Your full name and registered account email address
   • Your account ID (if visible on your account page)
   • The date of your next scheduled charge
   • A clear statement: "I request cancellation of my Everai subscription effective immediately" or "effective on [your next billing date]"
   • Request written confirmation of your cancellation
3. Keep a copy of your sent email and the subject line for your records.
   • This is your proof that you requested cancellation.
   • Tocancel recommends you save this in a dedicated folder.
4. Wait for a response from Everai support.
   • A legitimate company should respond within 3 to 5 business days.
   • If you do not receive a response within one week, follow up with a second email.
5. Once you receive written confirmation of cancellation, check your bank statement after your next billing date.
   • If you are still charged, screenshot the charge and your cancellation confirmation email, then contact your bank to dispute the transaction.

Method 3: cancel by registered mail (if online and email methods fail)

If Everai does not respond to your email cancellation request within 7 days, send a formal written cancellation notice to their registered office address. This method creates an undeniable paper trail and is recognised as strong evidence if you need to file a complaint with the MDTCA.

1. Prepare a typed letter on plain paper or company letterhead (if you have it).
   • Include the date you are writing the letter.
   • Address the letter to "Everaire Marketing Sdn. Bhd." (see contact details section below).
2. In the letter, state clearly:
   • "I hereby request immediate cancellation of my Everai subscription."
   • Your full name, account email, and account ID.
   • Your next scheduled billing date.
   • A request for written confirmation of cancellation.
   • Your contact email and phone number.
3. Print and sign the letter.
   • Make a photocopy for your records before sending.
4. Send the letter by registered mail to Everaire Marketing Sdn. Bhd. at the address provided in the contact section below.
   • Ask the post office for a receipt or tracking number as proof of delivery.
   • Keep this receipt; it is crucial evidence.
5. Allow 10 to 14 business days for delivery and response.
   • If you are not charged again within 7 days of your next billing date, the cancellation was likely successful.

Common mistakes to avoid when cancelling Everai

Cancelling a subscription can feel stressful, especially when you are worried about being charged again. The mistakes listed below are common, and avoiding them will protect you.

Mistake 1: cancelling your payment method without cancelling the subscription

Many users think that deleting their credit card from their Everai account or blocking the charge through their bank will automatically cancel the subscription. This does not work. Everai may still treat your account as active and continue trying to charge you, which could result in declined payments and potential damage to your credit score.

Always cancel the subscription first through your account or by email, then remove your payment method if you choose to.

Mistake 2: not saving proof of your cancellation request

If you only cancel through the website and do not screenshot the confirmation, you have no proof if Everai denies they received your request. Always take screenshots of the cancellation page and save any confirmation emails you receive.

Tocancel advises all users to maintain a cancellation file with screenshots, email confirmations, and transaction records. This file is your insurance if you need to dispute a charge or file a complaint.

Mistake 3: cancelling too late in the billing cycle

If your billing date is the 15th of each month and you cancel on the 14th, you will likely still be charged on the 15th. Most subscription services process charges automatically without checking for recent cancellations. Cancel as soon as you decide to quit, not the day before your next billing date.

Mistake 4: assuming a free trial automatically expires

If you signed up for a free trial and did not cancel before it ended, Everai will charge you for a paid plan. The company does not send a reminder before converting your trial to a paid subscription, so mark your trial end date in your calendar and cancel at least 3 days before that date.

What happens after you cancel Everai

Cancelling is only the first step. You need to know what to expect in the days and weeks that follow to ensure your cancellation was successful and your data is handled properly.

Your access after cancellation

Once your cancellation is processed, your access to Everai features will end on your final billing date or immediately, depending on the company's policy. The official Help Centre does not clearly explain whether you retain access to downloaded reports or exported data, so assume you may lose access and export everything before you cancel.

If your account contains important reports, customer lists, or AI-generated content, download and save these to your computer before your cancellation is finalised. Do not wait until after cancellation to retrieve this information.

Refund eligibility

Malaysian consumer law does not guarantee a refund for subscription cancellations made outside a trial period or cooling-off window. However, if you cancel within 14 days of signing up (the statutory cooling-off period under the Consumer Protection Act 1999), you may be entitled to a full refund. Some consumers report that Everai offers partial refunds or account credits, but this is not automatic and depends on the circumstances of your cancellation.

If you believe you are entitled to a refund, contact [email protected] and state your reason clearly. Keep all evidence of your request and the company's response. If Everai refuses, Tocancel recommends you escalate to the Ministry of Domestic Trade and Consumer Affairs.

Verify your cancellation

After your final billing date passes, check your bank statement to confirm you were not charged again. If a charge appears, contact your bank immediately and dispute the transaction. Provide the bank with your cancellation confirmation email and any screenshots you took of the cancellation process.

If you dispute a charge and your bank sides with you, they will refund the amount to your account. This process typically takes 10 to 30 days, depending on your bank's procedures.

Pricing comparison and what you should know

Understanding the pricing structure helps you decide whether to cancel or downgrade. The table below shows the common subscription models for SaaS services like Everai in the Malaysian market.

If you have an annual plan and want to cancel, check whether Everai offers a pro-rata refund for the unused portion of your year. This is not guaranteed, but it is worth asking.

How to dispute a charge if Everai keeps billing you

If you cancelled Everai but your bank continues to show charges from the company, you have rights under Malaysian law and can dispute the charge with your bank.

Steps to dispute an unauthorized charge

1. Contact your bank immediately by phone or online banking.
   • Most banks have a dispute or "chargeback" process.
   • Explain that you cancelled your subscription and did not authorise the charge.
2. Provide your bank with evidence:
   • Your cancellation confirmation email from Everai.
   • Screenshots of the cancellation page.
   • A copy of your cancellation request (email or registered mail).
   • Your bank statements showing the disputed charges.
3. Your bank will investigate the dispute and contact Everai for their response.
   • This typically takes 10 to 30 days.
   • In most cases, if you have clear proof of cancellation, your bank will refund the charge.
4. If your bank denies your dispute, file a complaint with the Ministry of Domestic Trade and Consumer Affairs.
   • Tocancel recommends you include copies of all your evidence and a detailed timeline of your cancellation attempts.

Your legal recourse

Under the Consumer Protection Act 1999, you have the right to lodge a complaint with the MDTCA if a company charges you after you have cancelled. The MDTCA can investigate the company and order them to refund your money if they find in your favour. This service is free and available to all Malaysian consumers.

Checklist: how to cancel Everai safely

Use this checklist to ensure you have completed every important step and have all the evidence you need if something goes wrong.

• Note your Everai account email address and next billing date.
• Screenshot your subscription plan, renewal amount, and account page.
• Export or download any important files, reports, or data from your account.
• Log in and navigate to your subscription settings.
• Click cancel and confirm your cancellation request.
• Save the cancellation confirmation page as a screenshot.
• Save the cancellation confirmation email from Everai.
• Wait for your final billing date to pass without a charge.
• Check your bank statement 7 days after your next scheduled billing date.
• If charged again, contact your bank to dispute the transaction immediately.
• Keep all evidence (emails, screenshots, receipts) in a dedicated folder for at least 6 months.
• If Everai refuses to respond, file a complaint with the Ministry of Domestic Trade and Consumer Affairs.

Contact details for Everai and escalation

If you need to cancel Everai or escalate a complaint, use the contact details below.

Everai support channels

Email [email protected] with your cancellation request. Include your account email, account ID, and a clear statement that you want to cancel immediately.

Visit the Everai Help Centre at everai.zendesk.com for self-service cancellation guidance and frequently asked questions.

Everaire marketing sdn. bhd. registered address

For formal written cancellation notices or complaints, send registered mail to:

Everaire Marketing Sdn. Bhd.
Kajang, Selangor
Malaysia

Include your full name, account email, account ID, and cancellation request in your letter. Request written confirmation of receipt and cancellation.

Consumer protection authority in malaysia

If Everai does not honour your cancellation or continues to charge you, escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA).

Website: www.kpdnkk.gov.my
Consumer Complaint Bureau: available online and by phone during business hours

File a complaint if the company refuses to cancel, continues to charge you after cancellation, or fails to respond within 7 days. The MDTCA will investigate at no cost to you.

Final summary: take action with confidence

Cancelling Everai is your right as a Malaysian consumer, and the Consumer Protection Act 1999 backs you up. Whether you choose to cancel online, by email, or by registered mail, follow the steps in this guide and keep evidence of every step. If Everai refuses to cancel or charges you again, you have legal recourse through your bank and the Ministry of Domestic Trade and Consumer Affairs.

Do not delay if you want to cancel. Act before your next billing date to avoid an unwanted charge. Save all confirmation emails and screenshots, and escalate immediately if the company does not respond within 7 days. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by following exactly these steps. Your subscription is your choice, and cancelling should be easy, not a source of stress.