Cancel iFax: The Right Way

How to cancel iFax in new zealand and protect your rights

Why you might cancel iFax and what you need to know first

iFax is a digital faxing service that lets you send and receive faxes directly from your smartphone, tablet, or web browser without owning a physical fax machine. The service stores your contacts, manages incoming and outgoing faxes in a digital inbox, and offers subscription or pay-as-you-go billing options. If you've decided iFax no longer fits your needs-whether because you've found a cheaper alternative, your workflow has changed, or you're cutting unnecessary subscriptions-you have clear legal rights as a New Zealand consumer.

Before you cancel, understanding your consumer protections under New Zealand law will help you avoid unexpected charges and take confident action. Tocancel guides you through every step of the cancellation process and explains what the law says you're entitled to.

How iFax operates in new zealand

You access iFax by downloading the app from the Apple App Store or Google Play, or by logging into the iFax website. Once signed in, you send faxes using your stored contacts, receive incoming faxes in your inbox, and manage billing and account settings from your profile. Most users commit to a monthly or annual subscription, though some platforms also offer credit-based, pay-as-you-go plans.

iFax is operated by Chillisoft Ltd, the only publicly listed postal address for the service in New Zealand. However, because iFax is typically delivered as a software subscription through third-party platforms (Apple App Store, Google Play, or web-based login), cancellation happens through those platforms rather than by mailing a letter to Chillisoft.

Common reasons to cancel iFax

You might cancel because your business no longer requires regular faxing, you've switched to email or cloud-based document sharing, the app hasn't met your expectations, or you're consolidating monthly expenses by removing unused services. Some users cancel because they were unaware a free trial was about to convert to a paid subscription. Whatever your reason, Tocancel recognises that cancellation is a normal part of managing your digital tools, and you have the right to do so without penalty if you act within the trial period or follow the proper notice period.

Your consumer rights under new zealand law

New Zealand's consumer protection laws give you specific rights when you subscribe to digital services like iFax.

Consumer guarantees act 1993 protections

Under the Consumer Guarantees Act 1993, every supplier-including iFax-must provide services that are of acceptable quality, fit for purpose, and as represented. This means iFax must deliver a faxing service that actually works, is safe to use, and matches what was advertised. If the service is unavailable for extended periods, frequently crashes, or fails to receive or send faxes reliably, iFax has breached this guarantee.

Your legal position: If iFax breaches these guarantees, you have the right to demand a full refund, a repair (service restoration), or replacement at no cost to you. You are not bound by any "non-refundable subscription" clause if the service itself fails to meet the standard it promised. The Commerce Commission is the enforcement body for breaches of the Consumer Guarantees Act.

If you were charged for a free trial that was misrepresented-for example, if you thought you had unlimited time to cancel but weren't told the exact trial end date-you have grounds to claim a refund based on breach of guarantee.

Fair trading act 1986 and misleading conduct

The Fair Trading Act 1986 protects you against misleading or deceptive statements about pricing, trial periods, cancellation methods, or billing terms. If iFax deliberately made cancellation difficult to find, hid the trial end date in fine print, or misled you about automatic renewal, that is unfair trading conduct. You can lodge a complaint with the Commerce Commission, which investigates and can take enforcement action against the company.

Tocancel recommends keeping screenshots of any confusing billing pages, cancellation instructions, or trial period notifications so you have evidence if you need to escalate a complaint.

Your free trial cancellation window

When you begin a free trial with iFax, you have the unconditional right to cancel before the trial period ends and avoid any charge. The moment you allow the trial to expire without cancelling, or you manually confirm continuation into a paid period, you enter into a binding subscription agreement. Your protection is the advance notice period-typically one billing cycle (monthly or annual)-before your next payment is taken. To avoid charges, cancel within the trial window or submit cancellation notice at least one full billing cycle before your next scheduled payment date.

How to cancel iFax on apple devices

If you subscribed to iFax via the Apple App Store, you cancel through Apple's subscription management system, not through the iFax app itself.

Step-by-step cancellation on iPhone or iPad

1. Open the Settings app on your iPhone or iPad.
   • Look for the gear icon on your home screen.
2. Tap your Apple ID profile card at the top of the Settings menu.
   • Your name and profile photo appear here.
3. Select Subscriptions from the list.
   • You will see all active and expired subscriptions linked to your Apple ID.
4. Find and tap iFax in your active subscriptions list.
   • The list is usually ordered by subscription status.
5. Tap Cancel Subscription.
   • On older iOS versions (iOS 14 and earlier), this button may read Delete Subscription.
   • Read the cancellation details carefully before proceeding.
6. Confirm the cancellation when prompted.
   • Apple will ask you to confirm that you want to cancel and lose access to the service at the end of your current billing period.

Critical timing: You must cancel at least 24 hours before your next scheduled billing date to prevent the next charge. Check your billing date under the subscription details before you tap cancel. Apple's system will show you the exact date your subscription renews.

Confirmation: Apple sends a cancellation confirmation email to your registered Apple ID email address. Save this email for your records-it is your proof of cancellation and protects you if you are accidentally charged again.

How to cancel iFax on android devices

If you subscribed via Google Play, cancellation happens through your Google Play account settings.

Step-by-step cancellation on android

1. Open the Google Play Store app on your Android device.
   • The app is pre-installed on most Android phones and tablets.
2. Tap your profile icon in the top right corner.
   • It appears as a circular image or initial.
3. Select Manage subscriptions from the menu.
   • You will see all active subscriptions on your Google Play account.
4. Find and tap iFax.
   • The list shows subscription name, price, and renewal date.
5. Tap Cancel subscription.
   • Google Play will display your cancellation reason options.
   • You may choose a reason, but it is optional.
6. Confirm the cancellation.
   • Your subscription will end at the end of your current billing period.
   • You will lose access to iFax when that period expires.

Timing notice: Like Apple, you must initiate cancellation at least 24 hours before your renewal date. Google Play will display your next billing date on the subscription details page before you confirm cancellation.

Record your cancellation: Google sends a confirmation email. Keep this as evidence that you cancelled on a specific date.

How to cancel iFax through the web or iFax app

If you subscribed directly through the iFax website or app, or if you manage your subscription outside the app stores, you may need to cancel through your iFax account settings.

Cancellation via the iFax web portal

1. Log into your iFax account at the iFax website.
   • Use your registered email and password.
2. Navigate to Account Settings or Subscription.
   • Look for a menu option called Billing, Account, or Subscriptions.
   • This is typically in the top-right profile menu or left-side navigation bar.
3. Find the option to manage or cancel your subscription.
   • It may be labelled Cancel Subscription, Downgrade, or Manage Plan.
4. Follow the prompts to confirm cancellation.
   • iFax may offer you discounts or ask for feedback before processing the cancellation.
   • You are not obligated to accept any alternative offer.
5. Save or screenshot the cancellation confirmation.
   • Take a screenshot showing your cancellation date and confirmation message.

Important: If you cannot find a cancellation option in the iFax app or website, and you subscribed directly, contact iFax support via their website or in-app chat. Under the Fair Trading Act 1986, they must provide a clear and accessible cancellation method. Tocancel advises you to request cancellation in writing (email) so you have a record of your request and the date you sent it.

IFax pricing and billing structure

Understanding iFax pricing helps you plan your cancellation timing and avoid unexpected charges.

New Zealand prices and terms are subject to change. Check your subscription details in the app or on the iFax website for your exact billing amount and renewal date. Tocancel recommends setting a reminder on your phone or calendar one week before your renewal date so you remember to cancel if you intend to.

What happens after you cancel iFax

Cancellation does not happen immediately; it takes effect at the end of your current billing period.

Access and timeline after cancellation

Once you submit a cancellation request, iFax will confirm the cancellation but will not terminate your access until your current billing cycle ends. This means if you cancel on the 10th of a month and you renew on the 1st of the next month, you retain full access to iFax until the 1st. On that date, your account is locked, and you can no longer send or receive faxes. Plan accordingly if you need to export any faxes or contact information before access ends.

After your access expires, iFax typically retains your archived faxes for a set period (usually 30-90 days) so you can retrieve them if you reactivate your subscription. However, Tocancel recommends downloading or exporting any important faxes before your cancellation date takes effect, as retention policies vary and you should not rely on the service to store your documents indefinitely.

Uninstalling the app

You can uninstall the iFax app from your device immediately after cancelling, or wait until access expires on your renewal date. Uninstalling the app does not cancel your subscription-you must cancel through your subscription settings first, as described in the sections above.

Refund rights and getting money back

New Zealand consumer law gives you specific refund rights, though they depend on your situation.

Refunds within the trial period

If you cancel within the free trial period, you incur no charge and no refund is needed. Your cancellation simply prevents the first paid subscription from being activated.

Refunds for paid subscriptions

Once you enter a paid subscription period, you do not have an automatic right to a refund simply because you no longer want the service. However, you do have the right to cancel and prevent future charges by cancelling before your next renewal date. Your legal position is this: You can cancel to stop future payments, but you cannot recover money for a billing period already completed, unless iFax breached its guarantees (see section on Consumer Guarantees Act above).

The exception is if you paid for a full year upfront and cancel partway through. In this case, Tocancel recommends contacting iFax support to request a pro-rata refund for the unused portion. While iFax is not legally obligated to refund, some providers offer partial refunds as a goodwill gesture. If they refuse, you can escalate to the Commerce Commission if you believe the refusal is unfair or unreasonable.

Refunds for service failures

If iFax failed to deliver the service as promised-for example, the app was unavailable for weeks, or faxes were not being received-you have the right to claim a full refund under the Consumer Guarantees Act 1993. Contact iFax support, explain the failure, and request a refund. If they refuse, you can lodge a complaint with the Commerce Commission and provide evidence of the service failure (screenshots, timestamps, failed fax records). The Commerce Commission will investigate at no cost to you.

Common cancellation mistakes to avoid

Cancelling can feel stressful, especially if you've been charged unexpectedly, but these mistakes are easily avoidable if you know what to watch for.

Mistake 1: deleting the app instead of cancelling the subscription

The biggest mistake consumers make is deleting the iFax app from their phone and assuming the subscription is cancelled. It is not. Your subscription continues in the background, and you are charged on your renewal date. You must cancel the subscription through your app store settings (Apple or Google) or through your iFax account settings before you uninstall the app. Tocancel has seen countless consumers charged multiple times because they confused app deletion with subscription cancellation.

Mistake 2: missing the 24-hour cancellation window

Both Apple and Google require you to cancel at least 24 hours before your next billing date. If you wait until the day of renewal, your payment may already be processing, and you will need to request a refund from Apple or Google directly. Check your exact renewal date now and set a calendar reminder for at least two days before that date.

Mistake 3: not saving proof of cancellation

Without a saved confirmation email or screenshot, you have no evidence that you cancelled on a specific date. If you are charged again, you will struggle to prove to your bank or the Commerce Commission that you took action. Save every confirmation message, and screenshot your subscription settings showing "Cancelled" status.

Mistake 4: ignoring a charge after cancellation

If you are charged after you cancelled, do not assume it is an error and move on. Contact iFax support immediately with your proof of cancellation and demand a refund. If they refuse or do not respond within 10 business days, escalate to your bank or credit card provider and dispute the charge. You can also lodge a complaint with the Commerce Commission. Each unpaid charge is a potential breach of the Fair Trading Act 1986, and the regulator takes this seriously.

IFax cancellation checklist

Use this checklist to ensure you cancel correctly and protect yourself from future charges.

How to request a refund if iFax charged you unfairly

If you believe you were charged unfairly-such as during a free trial, after you cancelled, or because the service failed-follow these steps to request a refund.

Step 1: contact iFax support with evidence

Email iFax support through their website or in-app chat. Include your proof of cancellation (confirmation email or screenshot), the date you were charged, and why you believe the charge is unfair. Keep your email polite but firm. Request a refund within 5 business days. Save a copy of your email and their response.

Step 2: request a refund from your payment provider

If iFax does not refund within 10 business days, contact Apple, Google, or your bank directly. Explain that you cancelled on [date] but were charged on [date]. Provide your proof of cancellation. Both Apple and Google have dispute resolution processes and will investigate. Your bank or credit card company can also initiate a chargeback dispute on your behalf.

Step 3: lodge a complaint with the commerce commission

If you cannot recover the money through iFax, Apple, or your bank, you can lodge a free complaint with the Commerce Commission (www.comcom.govt.nz). The Commission investigates breaches of the Consumer Guarantees Act 1993 and Fair Trading Act 1986. Provide your cancellation evidence, proof of charge, and copies of all correspondence with iFax. The Commission does not recover money for you directly, but it will investigate and can take enforcement action against iFax if they find a breach.

Tocancel strongly advises keeping all evidence (emails, screenshots, transaction records) because they are essential if you need to escalate your complaint.

Frequently asked questions and additional advice

Will i lose access immediately after i cancel?

No. You retain full access until the end of your current billing period. If you cancel on the 15th of a month and you renew on the 1st of the next month, you have access until the 1st. Plan accordingly.

Can i reactivate my iFax subscription after cancelling?

Yes. You can resubscribe at any time by purchasing a new plan through Apple, Google, or the iFax website. However, you will not automatically regain access to archived faxes unless iFax retains them. Check your fax history before you cancel.

What if i cancel but my free trial still converts to a paid subscription?

This indicates a system error. Contact iFax support immediately with your cancellation confirmation and request an immediate refund. If iFax refuses, you have grounds to lodge a complaint with the Commerce Commission under the Fair Trading Act 1986. This is unfair conduct because you took the required action to prevent the charge.

Can i cancel by phone or letter?

iFax does not advertise a phone cancellation line. Your primary cancellation method is through your app store (Apple or Google) or your iFax account settings. If these methods do not work, contact iFax support via their website and request cancellation in writing (email). Keep a copy of your email and their response as evidence.

Your next step: cancel with confidence

Cancelling iFax is straightforward when you follow the correct method for your subscription platform and cancel within the required timeframe. New Zealand law protects you as a consumer under the Consumer Guarantees Act 1993 and Fair Trading Act 1986, and the Commerce Commission enforces these laws at no cost to you. If you encounter any barriers to cancellation, unfair charges, or misleading conduct, you have the right to escalate your complaint and recover money if appropriate.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and protect themselves from unfair billing practices. Whether you are cancelling iFax today or another service, visit Tocancel (tocancel.com) for step-by-step guides, template emails, and expert advice tailored to New Zealand consumer law. Your rights are clear, and so is your path forward.

IFax contact details and service address

iFax is operated by Chillisoft Ltd in New Zealand. The publicly listed postal address for Chillisoft Ltd is the only contact address available for iFax in New Zealand. However, because iFax is delivered as a subscription through app store platforms, most cancellations and support requests are handled through the iFax website or in-app contact form, not by mail.

For support or cancellation inquiries, contact iFax through your app store settings or log into the iFax website to access the support or help section. If you cannot locate a cancellation method online, request cancellation via email to iFax support (available through their website contact page) and keep a copy of your request and their response.

If you need to lodge a formal complaint with the regulator, contact the Commerce Commission (www.comcom.govt.nz) with your evidence of unfair conduct or breach of consumer law. Tocancel remains your trusted guide through the entire process.