Cancel MyFax: The Right Way

How to cancel MyFax in new zealand and reclaim your money

What MyFax is and why you may need to cancel

MyFax is an online fax service that replaces traditional fax machines by letting you send and receive faxes through email, web portals, and mobile apps. The platform targets home office workers and small businesses with tiered subscription plans, each offering a set monthly page allowance for sending and receiving documents.

You choose your plan based on how many faxes you need to process each month. If your circumstances have changed-your business no longer relies on regular faxing, you've found a cheaper competitor, or you've simply outgrown the service-you have clear consumer rights to cancel and recover your money under New Zealand law.

How MyFax works

Every MyFax account comes with a dedicated fax number for receiving incoming faxes. You access your sent and received documents through a web interface or mobile application, and you can send faxes directly from your email if you prefer. Your chosen plan determines how many inbound and outbound pages you can use each month before additional charges apply.

MyFax pricing in new zealand

MyFax displays prices in US dollars on their website. If you subscribe through the Apple App Store or Google Play Store, you will see prices converted to New Zealand dollars based on your device settings. Annual plans offer a discount compared to month-to-month billing, but this advantage comes with a trade-off: cancelling early may restrict your refund options.

Your consumer rights in new zealand when cancelling MyFax

New Zealand law gives you explicit rights when you buy digital services and subscriptions. Understanding these rights puts you in a strong position to cancel fairly and recover money if circumstances entitle you to it.

The consumer guarantees act 1993 and your cancellation rights

The Consumer Guarantees Act 1993 and the Fair Trading Act 1986 protect you when dealing with MyFax. If you purchased MyFax directly through their website within the last 14 days, you have a statutory cooling-off right in New Zealand. This means you can cancel and request a refund without providing a reason, as long as you notify MyFax in writing within 14 days of purchase.

Your legal position is straightforward: you have 14 days from purchase to change your mind and cancel, regardless of the reason. If MyFax refuses to acknowledge this right or delays your refund beyond 14 days, you can escalate to the Commerce Commission, which enforces consumer protection law in New Zealand.

Different rules if you subscribed through an app store

If you subscribed through the Apple App Store or Google Play Store, Apple and Google's own refund policies apply instead of MyFax's direct cancellation terms. Both platforms allow refunds within 14 days if you cancel before the first charge posts. After 14 days, you must contact MyFax directly to manage your subscription and request a refund if circumstances allow.

This distinction matters because app-based purchases route through Apple or Google's systems, not MyFax's billing portal. Therefore, your first cancellation step depends on which platform you used to subscribe.

How to cancel MyFax step by step

Tocancel guides you through the exact steps needed to remove your MyFax subscription, depending on where and how you signed up. The cancellation process differs slightly depending on whether you subscribed via the MyFax website, the Apple App Store, or Google Play Store.

Cancelling MyFax via their website portal

If you subscribed directly through MyFax's website, you cancel through their online account dashboard. This is the most common route for New Zealand users paying in converted NZD.

1. Log in to your MyFax account using your email and password.
2. Navigate to your account settings or billing section (usually found in the top menu or settings gear icon).
3. Look for a "Subscription" or "Billing" tab and select it.
4. Find the "Cancel subscription" or "Downgrade" option.
   • MyFax may offer to pause your account instead of cancelling outright; you can accept or proceed with full cancellation.
   • If MyFax prompts you with retention offers (discounts or plan downgrades), evaluate them carefully-you are not obliged to accept.
5. Confirm your cancellation request. MyFax will display a confirmation message and send you a cancellation email.
6. Save or screenshot the confirmation email as evidence of your cancellation request.

This route typically processes within 24 hours, and your subscription access ends at the conclusion of your current billing cycle or immediately, depending on MyFax's stated policy. Therefore, verify the exact end date in your confirmation email.

Cancelling MyFax via apple app store

If you subscribed through your Apple device, you must cancel via the App Store, not through MyFax's portal. Apple handles all subscription management for app-based purchases.

1. Open the Settings app on your iPhone, iPad, or Mac device.
2. Tap your name or Apple ID at the top of the screen.
3. Select "Subscriptions."
4. Find and tap "MyFax" in the list of active subscriptions.
5. Tap "Cancel Subscription" and confirm your choice.
   • You have until the next billing date to cancel and receive a refund if you are within 14 days of your initial purchase.
   • After 14 days, cancellation terminates the service, but Apple will not refund charges already billed.
6. Apple will display a cancellation confirmation; take a screenshot for your records.

Your Apple ID will stop charging once the current subscription period ends. You retain access to MyFax until that date unless Apple grants an early refund due to billing disputes.

Cancelling MyFax via google play store

If you subscribed via Google Play on an Android device, Google manages your subscription cancellation, not MyFax directly.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions," then "Subscriptions."
4. Find "MyFax" and tap it.
5. Tap "Cancel subscription" and confirm.
   • If you are within 14 days of your first charge, you can request a refund through the Google Play Store.
   • If you are beyond 14 days, Google will cancel future charges but will not refund past payments unless you escalate a dispute to Google support.
6. Google will send a confirmation email; save this as proof of your cancellation request.

Your Google Play account stops charging at the end of your current billing period, and your MyFax access terminates on that date.

What to expect after you cancel MyFax

Once you submit a cancellation request, MyFax and the payment platforms follow specific timelines. Knowing what happens next prevents confusion and helps you track whether your refund is on schedule.

Timeline and access after cancellation

After you cancel, your MyFax account remains active until the end of your current billing cycle. If you subscribed to a monthly plan on the 15th of the month, you retain access until the end of that month. If you are on an annual plan and cancel mid-year, you lose access immediately unless your cancellation qualifies for a refund (see the refund section below).

MyFax will send you a cancellation confirmation email within 24 hours of your request. This email confirms your cancellation date and whether you are eligible for any refund. Therefore, check your email inbox and spam folder carefully for this confirmation.

What tocancel advises after cancellation

After you cancel MyFax, take these steps to protect yourself and ensure a clean exit.

1. Download or export any faxes you need for your records before your access ends. MyFax accounts are typically deleted 30 days after cancellation.
2. Monitor your bank or credit card statement for 30 to 60 days to confirm no further charges appear.
3. If a surprise charge posts after cancellation, contact MyFax support immediately with your cancellation confirmation email as evidence.
4. If MyFax refuses to reverse an erroneous charge, file a dispute with your bank or credit card provider within the dispute window (usually 60 days).

Refunds and when you can recover your money

Your refund eligibility depends on when you cancel and which plan you are on. New Zealand consumer law and MyFax's terms determine what money you can reclaim.

14-day cooling-off refunds under new zealand law

If you purchased MyFax directly through their website or via an app store, and you cancel within 14 days of your first charge, you have a legal right to a refund. This cooling-off period applies regardless of whether you are satisfied with the service. The Consumer Guarantees Act 1993 protects this right, and MyFax cannot waive it.

To claim your 14-day refund, submit your cancellation request and then contact MyFax support in writing (email is acceptable) within 14 days of your first purchase, stating that you are exercising your statutory cooling-off right. MyFax should process the refund within 14 days of receiving your request, typically back to the payment method you used to subscribe.

Your legal position is clear: if you are within 14 days, MyFax must refund you without question. If they refuse, contact the Commerce Commission and file a complaint; the regulator will investigate and compel a refund if MyFax is in breach.

Refunds beyond the 14-day window

After 14 days, your right to an automatic refund ends. However, you may still recover money if you have grounds under the Fair Trading Act 1986, such as if MyFax misrepresented the service, if the service is not fit for purpose, or if you discover an error in billing.

If you believe MyFax has breached its obligations-for example, if the service failed to deliver the promised page allowance or if you were charged in error-document the issue clearly and email MyFax's support team with evidence (screenshots, logs, billing statements). Request a partial or full refund. Many companies will offer a goodwill refund to retain customer trust, even outside the 14-day window.

Annual plan refunds and pro-rata charges

If you subscribed to an annual MyFax plan and cancel before the year ends, your refund depends on MyFax's policy and the reason for cancellation. Some companies offer pro-rata refunds (a partial refund for the unused months), while others do not refund annual plans after a certain grace period.

Check your cancellation confirmation email to see what MyFax offers. If the offer is unfair or if you believe you qualify for a refund under the Fair Trading Act 1986, escalate to the Commerce Commission. Tocancel recommends documenting all communications with MyFax in case you need to dispute the refund later.

Common cancellation mistakes to avoid

Many New Zealand consumers encounter friction when cancelling MyFax because they miss important deadlines or overlook key steps. Learning from these mistakes puts you ahead.

Mistake 1: confusing app-store cancellations with direct website cancellations

If you subscribed through the Apple App Store or Google Play Store, attempting to cancel through MyFax's website will not work. Your subscription is managed by Apple or Google, not MyFax. You must cancel through the app store's settings, not MyFax's account portal. Therefore, identify which platform you used when you first signed up, then cancel through the correct channel.

Mistake 2: cancelling too late to claim your 14-day refund

The 14-day cooling-off right is time-sensitive and based on your purchase date, not your cancellation request date. If you first paid MyFax on 5 January and cancel on 22 January, you are outside the 14-day window and lose your automatic refund right. Therefore, act quickly if you want to invoke your cooling-off right; do not delay a cancellation you know you want to make.

Mistake 3: not saving cancellation confirmations

If a dispute arises and MyFax claims you never cancelled, your confirmation email is your evidence. Many customers receive a cancellation confirmation but fail to save or screenshot it, then cannot prove they cancelled when asked. Therefore, immediately save or screenshot every confirmation email MyFax sends you, and keep it for at least 12 months.

Mistake 4: failing to download your faxes before your access ends

MyFax deletes account data 30 days after cancellation. If you need any archived faxes for legal, tax, or business purposes, download them before your subscription ends. Therefore, extract any important documents from your MyFax account on the same day you cancel, not after your access has terminated.

Mistake 5: ignoring phantom charges after cancellation

If MyFax charges you after your cancellation date, do not assume it is a mistake that will resolve itself. Instead, contact MyFax support immediately with your cancellation confirmation email. If they refuse to reverse the charge within 10 business days, contact your bank or credit card provider and file a dispute. Therefore, monitor your statements closely and act fast if an unauthorised charge appears.

Your checklist before and after cancelling MyFax

Use this checklist to stay organised and ensure you do not overlook any critical steps during your cancellation. Tocancel has helped thousands of consumers cancel smoothly by following these guidelines.

How tocancel helps you cancel subscriptions

Cancelling digital services should be simple, but companies often make it deliberately difficult to retain customers. Tocancel exists to cut through that friction and give you clear, authoritative guidance on your rights and your options.

Our mission is to empower New Zealand consumers by explaining what the law guarantees you, walking you through the cancellation process step by step, and showing you how to escalate if a company refuses to honour your rights. Whether you are cancelling MyFax, a streaming service, a fitness app, or any other subscription, Tocancel provides the same level of rigorous, law-based advice.

We have helped thousands of New Zealand consumers cancel subscriptions, recover refunds, and move on without unnecessary stress. Tocancel also offers tools, templates, and escalation guidance if you need to file a formal complaint with the Commerce Commission or dispute a charge with your bank.

Your next step

If you are ready to cancel MyFax, return to the "How to cancel MyFax step by step" section above and follow the steps that match your subscription platform. If you encounter resistance from MyFax or they refuse your refund request, use the Commerce Commission contact details (www.comcom.govt.nz) to file a formal complaint. Tocancel recommends acting quickly if you want to claim your 14-day cooling-off refund, as this window closes rapidly.

Remember: you have consumer rights, MyFax must respect them, and Tocancel is here to ensure you understand and enforce them. Cancel with confidence.