Cancel MyFax: The Right Way to Do It

How to cancel MyFax in the UAE: your step-by-step guide and consumer rights

Why you might want to cancel MyFax

MyFax is a cloud-based fax service that lets you send and receive faxes through email or a web portal, removing the need for physical fax hardware. The service operates on monthly or annual subscription plans with page allowances that vary by tier. Businesses, home offices, and professionals across the UAE use MyFax to digitise fax workflows and integrate faxing directly into their email systems.

You might decide to cancel MyFax if your faxing needs have dropped, you have found a cheaper alternative, or you want to reduce your subscription costs. Whatever your reason, Tocancel is here to walk you through the cancellation process with clarity and confidence, so you avoid common pitfalls and stay in control of your billing.

Who uses MyFax and when cancellation makes sense

MyFax serves small businesses, legal firms, medical practices, real estate agents, and home office workers who need occasional or regular faxing without maintaining traditional fax hardware. You access the service through the MyFax Central web portal or mobile apps available on the App Store and Google Play.

You should consider cancelling if your faxing needs have dropped significantly, you have switched to a competitor, or your monthly page allowance goes unused each billing cycle. If you are paying for a plan tier that no longer fits your actual usage, cancelling is often faster than waiting out your current billing period.

Pricing overview for UAE customers

MyFax pricing in the UAE is typically quoted in USD and converted to AED; regional pricing may vary with exchange rates and your payment method. Monthly plans offer flexibility, while annual plans provide savings of 20 to 35 percent but lock you into a 12-month commitment.

MyFax pricing plans and billing cycles

Understanding your current plan and billing cycle is essential before you cancel, as it directly affects refund eligibility and the timing of your cancellation request.

Understanding your commitment and refund eligibility

Annual plans save you money but lock you in for 12 months. Monthly plans offer flexibility: you can cancel after 30 days without a longer commitment. If you are on an annual plan and considering cancellation, check your most recent invoice to see how much paid time remains. MyFax does not typically offer refunds for early cancellation on annual plans under its standard terms, but your consumer rights under UAE law may override this policy.

Your consumer rights under UAE law

The UAE Consumer Protection Law gives you important rights when cancelling subscription services like MyFax, and you should understand these before you take action.

Distance selling and the 14-day cooling-off period

If you purchased MyFax online, which most customers do, you have a 14-day cooling-off period from the date of purchase to cancel and request a full refund under UAE Law No. 24 of 2006 (the Consumer Protection Law). This applies regardless of MyFax's own refund policy. Your legal position is clear: you must notify MyFax in writing within this 14-day window, and they must refund your money within 14 days of receiving your cancellation notice. You can send this notification via email to [email protected] or use their online account cancellation feature if it is available in your region.

After the 14-day cooling-off period expires, cancellation becomes a standard contract termination, and MyFax's refund policy applies. This is why acting quickly matters if you purchased recently.

Unfair contract terms and automatic renewal

Under UAE consumer law, MyFax cannot enforce terms that are significantly unfair to you or your interests. If their cancellation policy includes hidden charges, unusually restrictive terms, or aggressive automatic renewal practices, you can file a complaint with the UAE's Ministry of Economy (the enforcement body for consumer protection). Many cloud services attempt to make cancellation deliberately difficult; this practice violates the principle of fair dealing under UAE law.

Your legal position is that cancellation must be as easy as purchase. If MyFax makes you jump through hoops, contact Tocancel for guidance on escalating your complaint to the relevant authority.

What the law requires from the company

MyFax must provide you with clear, transparent cancellation instructions before you sign up. If they bury cancellation details or make the process intentionally obscure, this breaches UAE consumer law. The law also requires that any charges be displayed clearly before you confirm your purchase, and that renewal terms be stated prominently.

How to cancel your MyFax account: step-by-step methods

You have four accepted methods to cancel MyFax, listed here in order of speed and reliability. Tocancel recommends using the online method when possible, as it creates an instant record of your cancellation request.

Method 1: cancel online via MyFax central (fastest)

Cancelling through your online account is the preferred and fastest method because you receive instant confirmation and a cancellation reference number.

1. Log in to your MyFax Central account using your email and password.
2. Navigate to Account Details or Settings in the top menu bar.
3. Select Billing or Subscription from the left sidebar menu.
4. Look for the Cancel My Account link or button.
5. Read any final confirmation message, then click to confirm your cancellation.
6. Screenshot or save the confirmation page displaying your cancellation reference number and effective cancellation date.
7. Check your email for a cancellation confirmation from MyFax within 24 hours.

If you cannot find the cancellation button in your account dashboard, your regional account may route cancellations through a different step. Move to Method 2 (email) if you encounter any difficulty.

Method 2: cancel via email (documented and safe)

Sending a cancellation request by email creates a written record of your request and the date you submitted it, which is valuable if a dispute later arises.

1. Open your email client and compose a new message to [email protected].
2. Use the subject line: Cancellation Request for MyFax Account.
3. In the body, include:
   • Your full name as it appears on your MyFax account
   • The email address associated with your MyFax account
   • Your account number (found on your invoice or in Account Details)
   • Your requested cancellation date (you can request immediate cancellation or a specific future date)
   • A brief reason for cancellation (optional, but useful for your own record)
4. Request a cancellation confirmation email in return.
5. Send the email and save a copy in a dedicated folder for your records.
6. Allow 2 to 3 business days for MyFax to respond with a confirmation email.
7. Reply to confirm receipt of the cancellation confirmation, creating a chain of evidence.

Email creates a legally binding written record. If MyFax later charges you or disputes your cancellation, your email thread is proof of your cancellation request and the date you made it.

Method 3: cancel by phone (real-time confirmation)

Calling MyFax support gives you immediate spoken confirmation, though you should follow up with an email to document the conversation.

1. Dial the toll-free number (866) 378-2373 if you are calling from the US or have US-forwarded access.
2. For international calls from the UAE, dial (613) 260-6325.
3. When prompted, select the option for Billing or Account Services.
4. When you reach a representative, provide your full name and the email address on your MyFax account.
5. State clearly: "I want to cancel my MyFax subscription effective [date]".
6. Ask the representative for their name and a cancellation reference number.
7. Request that they email you a written cancellation confirmation.
8. Immediately after the call, send a follow-up email to [email protected] summarizing the conversation, the date, the representative's name, and the reference number they provided.

Phone calls are fast, but without written follow-up, they are difficult to prove later. Always send that follow-up email to create a documentation trail.

Method 4: cancel via live chat (convenient but risky)

MyFax offers live chat support on their website contact page, though chat logs can be harder to retrieve later.

1. Visit the MyFax website and locate the Support or Contact page.
2. Click Chat with us or a similar button to open the live chat window.
3. Provide your name and MyFax account email when prompted.
4. Tell the agent: "I want to cancel my MyFax account effective [date]".
5. Ask for a chat transcript and a cancellation reference number.
6. Request that the agent email you a written confirmation of the cancellation.
7. Save or screenshot the entire chat conversation before closing the window.
8. Send a follow-up email to [email protected] confirming your cancellation request and referencing the chat date and reference number.

Chat is convenient but leaves less of a paper trail. Screenshots and follow-up emails are essential to protect yourself.

Timeline: when your cancellation takes effect

Understanding the cancellation timeline helps you avoid unexpected charges and know when to verify that your service has truly stopped.

Immediate vs. end-of-billing-cycle cancellation

When you cancel MyFax, you can usually choose when the cancellation takes effect. Immediate cancellation ends your access to the service right away, while end-of-cycle cancellation lets you use the service until your next billing date. Choose based on your needs: if you need the service for a few more days, request end-of-cycle; if you want to stop paying immediately, request immediate cancellation.

If you are within the 14-day cooling-off period, your cancellation is effective immediately upon MyFax's receipt of your request, and they must refund you within 14 days. If you are past the cooling-off period on a monthly plan, you can cancel effective immediately or at the end of your current billing cycle. On an annual plan, cancellation is typically effective at the end of your current billing year, unless MyFax allows early termination.

Verification and follow-up

After you receive your cancellation confirmation, wait 24 to 48 hours, then log back into your MyFax account. You should see a message confirming that your account is scheduled for cancellation or is already cancelled. If your account still appears active and charged after your cancellation date has passed, contact MyFax support immediately with your cancellation reference number and request a refund for any unauthorized charges.

Mark your calendar for the day after your cancellation date takes effect, then check your credit card or bank statement 3 to 5 days later to confirm that no new charge from MyFax has appeared. If a charge does appear after your cancellation, report it immediately to your bank and to Tocancel for guidance on disputing the charge.

Refunds and credits: what you are entitled to

Your refund rights depend on when you cancel and whether you are within the 14-day cooling-off period or on an annual plan.

Within the 14-day cooling-off period

If you purchased MyFax within the last 14 days, you have an automatic right to a full refund of all amounts paid under UAE Law No. 24 of 2006. MyFax must process this refund within 14 days of receiving your written cancellation notice. The refund must go back to the original payment method (your credit card or bank account). Check your bank or card statement 5 to 7 business days after your cancellation confirmation to verify the refund has appeared.

If the refund does not appear within 14 days, contact your bank or credit card company and ask them to investigate the missing refund. You can also file a complaint with the UAE's Ministry of Economy citing the cooling-off period violation.

Beyond 14 days on a monthly plan

Once you are past the cooling-off period, MyFax's refund policy applies. Most monthly plans are non-refundable: you can cancel at any time, but you do not receive a refund for the remainder of your billing month. However, your next billing cycle should not charge you if your cancellation takes effect immediately. Verify this by checking that no new charge appears after your cancellation date.

If MyFax charges you after your cancellation date, contact them immediately with your cancellation reference number and request a credit or refund for the unauthorized charge. If they refuse, escalate to your bank and file a complaint with the Ministry of Economy.

On an annual plan

Annual plans are typically non-refundable under MyFax's standard terms, but your consumer rights under UAE law may entitle you to a partial refund if you cancel early. The cooling-off period still applies: if you purchased your annual plan fewer than 14 days ago, you have the right to cancel and receive a full refund. If you are cancelling an annual plan more than 14 days after purchase, MyFax is not required to refund you under their standard policy, but you can request a courtesy refund or credit if the amount of unused service is substantial.

In practice, MyFax rarely offers refunds on annual plans after the cooling-off period. However, if you believe the cancellation policy is unfair or if you have a legitimate complaint (such as service failure), you can escalate the matter to the Ministry of Economy and request a refund on those grounds. Tocancel can help you draft that complaint if needed.

Common mistakes to avoid when you cancel MyFax

Cancelling a subscription can feel stressful, especially if you are worried about continued charges or losing access to important services. The good news is that most cancellation mistakes are easy to avoid with a little preparation.

Mistake 1: cancelling only in one way and not documenting it

If you cancel only via live chat without following up by email, or only by phone without a written record, you have no proof of your cancellation if MyFax later disputes it. Always choose the online or email method, and always create a written record. Even if you call, send a follow-up email within 24 hours summarizing the conversation and referencing the representative's name and confirmation number.

Mistake 2: assuming immediate cancellation stops immediate billing

If you request immediate cancellation but your billing date is tomorrow, MyFax may still charge you for the next cycle before processing your cancellation. Check the exact timing of your cancellation request and your next billing date. If a charge appears after your cancellation date, dispute it with your bank and request a refund from MyFax, referencing your cancellation confirmation.

Mistake 3: not checking your account after cancellation

After you receive a cancellation confirmation, log back into your account 24 to 48 hours later to verify that the service is actually scheduled to stop or has stopped. Some services delay the cancellation display in your account by a few days, but you should see some indication that your account is no longer active. If you see no change and your account still appears to be active, contact support immediately to confirm your cancellation was processed.

Mistake 4: forgetting to verify the final charge

Check your credit card or bank statement 3 to 5 days after your cancellation date to ensure no new charge from MyFax has appeared. If a post-cancellation charge appears, report it to your bank as an unauthorized charge and request a chargeback or reversal. At the same time, contact MyFax support with your cancellation reference number and demand a refund. If MyFax refuses, escalate to Tocancel or the Ministry of Economy.

Mistake 5: cancelling during a promotional period without checking the terms

If you signed up for MyFax during a promotional period or discount offer, read the fine print on that offer. Some promotions include cancellation restrictions or require you to keep the service active for a minimum period. If you cancel within a promotional period and a charge appears, you may be able to argue that the promotion's terms were unfair under UAE law, but it is easier to check first.

What to do after your MyFax cancellation

Once your MyFax account is cancelled, you lose access to your fax history, templates, and contact lists on that account. Taking action before your cancellation takes effect will help you preserve important information.

Export your fax records and settings

Before your cancellation takes effect, log into your MyFax account and export or download any important fax records, templates, or contact lists. MyFax may allow you to download a CSV file of your fax history or contact list; check the Account Settings or Data Export section. This is your chance to preserve records before you lose access.

Update any connected services

If you have integrated MyFax with other software (such as your email client, CRM, or document management system), log into those services and remove or disable the MyFax integration before your MyFax account closes. This prevents error messages or failed automation after cancellation.

Forward faxes if necessary

If your MyFax account receives incoming faxes regularly, notify the senders of your new fax number or contact method before your account closes. You can also check MyFax for an automatic forwarding option, though this may not be available to cancelled accounts.

Confirm no further charges appear

For the next two billing cycles after your cancellation date, check your bank or credit card statement to confirm that no new charges from MyFax appear. If any unexpected charge does appear, contact your bank immediately and file a dispute. Also contact MyFax support with your cancellation reference number and demand a refund, and report the matter to Tocancel if the company refuses to cooperate.

Comparison: MyFax vs. other fax services

If you are cancelling MyFax because you want a cheaper or more feature-rich alternative, comparing your options helps you make an informed decision about which service to switch to.

If cost is your main reason for cancelling, HelloFax or Twilio offer cheaper entry points. If you need more pages, RingCentral or Nextiva provide larger allowances. Before you switch, request trial periods or freemium accounts from competing services to test them before committing to a subscription.

A quick checklist before you cancel

Use this checklist to ensure you have taken all necessary steps before you submit your cancellation request.

• Check the date you purchased MyFax to see if you are within the 14-day cooling-off period.
• Review your current plan and billing cycle (monthly or annual) on your invoice or account settings.
• Calculate how much prepaid time or page allowance remains if you are on an annual plan.
• Export any important fax records, templates, or contacts before your cancellation takes effect.
• Disconnect MyFax from any integrated services (email, CRM, document management).
• Choose your cancellation method (online, email, phone, or chat) and decide whether you want immediate or end-of-cycle cancellation.
• Submit your cancellation request using your chosen method and save all confirmation details.
• Follow up with a written email to [email protected] if you cancelled by phone or chat.
• Mark your calendar to verify the cancellation in your account 24 to 48 hours later.
• Mark your calendar again to check your bank statement 3 to 5 days after the cancellation date.
• Monitor your statements for two billing cycles after cancellation to catch any unauthorized charges.
• If charges appear after cancellation, contact MyFax and your bank immediately.

When to escalate: contacting consumer authorities in the UAE

If MyFax refuses to cancel your account, ignores your cancellation request, or continues to charge you after cancellation, you have the right to escalate your complaint to the UAE's enforcement authority.

Filing a complaint with the ministry of economy

The Ministry of Economy (MOE) is the official body responsible for enforcing consumer protection law in the UAE. You can file a complaint if MyFax breaches your rights under UAE Law No. 24 of 2006. You can submit complaints online through the MOE's consumer portal (available at the ministry website) or visit your local consumer protection office in person. Include copies of all your cancellation requests, confirmation emails, and evidence of unauthorized charges.

The MOE can investigate your complaint, issue a formal notice to MyFax, and in serious cases, impose fines or order the company to refund you. The process typically takes 30 to 90 days, but it is your strongest tool if the company refuses to cooperate.

Disputing charges with your bank

If MyFax continues to charge your credit card or bank account after you have cancelled, contact your bank's dispute or chargeback department. Provide them with your cancellation confirmation and explain that you cancelled but the company continued to charge you anyway. Your bank can reverse unauthorized charges and may open an investigation into MyFax's billing practices.

Always file a bank dispute within 60 days of the unauthorized charge. After 60 days, many banks cannot reverse the charge.

Final steps and summary

Cancelling MyFax in the UAE is straightforward when you follow the right process and understand your legal rights. You have four quick cancellation methods, strong consumer protections under UAE law, and escalation options if the company refuses to cooperate. The most important steps are to choose an online or email method, create a written record of your cancellation request, and monitor your account and bank statement after cancellation to catch any unauthorized charges.

Remember that within 14 days of purchase, you have an automatic right to cancel and receive a full refund under the UAE Consumer Protection Law, regardless of MyFax's own refund policy. After 14 days, your refund rights depend on your plan type, but you can always cancel effective immediately on a monthly plan.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, understand their consumer rights, and recover unauthorized charges. If you encounter resistance from MyFax, need help documenting your cancellation, or want guidance on escalating your complaint to the Ministry of Economy, visit Tocancel.com for step-by-step support. Tocancel is your partner in taking control of your subscriptions and protecting your rights as a consumer.

MyFax Customer Support Contact Details (UAE and International)

• Email: [email protected]
• Toll-free (US): (866) 378-2373
• International: (613) 260-6325
• Web Portal: MyFax Central (login required)
• Live Chat: Available via MyFax website contact page

For consumer complaints or disputes, contact the UAE Ministry of Economy (MOE) or your local consumer protection office. Your bank's dispute department is also available to help if MyFax continues charging you after cancellation.