Cancel Myfax: The Right Way to Stop Charges

How to cancel Myfax and stop surprise charges in the philippines

What Myfax is and why you might need to cancel

Myfax is a cloud-based fax service that lets you send and receive faxes through email or a web portal instead of maintaining a physical fax machine. If you work with hospitals, law firms, embassies, banks, or international clients who still require faxed documents, Myfax fills that gap without expensive hardware. However, the service operates on automatic monthly renewal, which means charges keep hitting your Philippine bank account every month until you actively cancel.

Many users in the Philippines sign up for the 14-day free trial, use it briefly, then forget about it. When the trial expires, the subscription converts to paid automatically. This is a deliberate business model that relies on user inaction, and it catches people off guard. Understanding your cancellation rights and the exact steps to cancel is the only way to prevent recurring charges you may not want.

How Myfax charges you and what your subscription includes

Your Myfax subscription includes a monthly page allowance, cloud storage for fax records, and access to send and receive faxes via email or the Myfax Central web portal. Entry-level plans provide 100 sent pages and 100 received pages per month. Higher tiers offer 300 or 600 pages. The pricing structure appears simple on the surface, but the real problem emerges when you stop using the service without canceling, because charges continue month after month without interruption.

This is recurring billing, not a one-time purchase. Many Philippine users discover charges weeks or months after they stopped actively using Myfax, which is why taking action through Tocancel to understand your cancellation options is so critical. The longer you delay, the more charges accumulate on your account.

Why Myfax is difficult to cancel

Myfax is deliberately designed to be simple to join but complicated to exit. The company operates under United States terms and international support channels, which creates time zone friction for Philippine users who need help during local business hours. One frustration many Filipinos report is poor support availability outside US business hours, making it painful if a charge appears unexpectedly in your account overnight.

The Myfax website displays pricing in US dollars, though we have converted figures to Philippine peso (PHP) in this guide for your clarity. The honest truth is that Myfax makes cancellation unnecessarily difficult, especially if you lose login access or expect a refund after canceling. Tocancel exists to cut through this confusion and give you a clear, actionable path forward.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal shield against unfair billing and automatic renewal traps. This law protects you with concrete, enforceable rights that Myfax must respect, regardless of their terms and conditions.

What the law says about cancellation and refunds

The Consumer Act requires that cancellation must be as simple and straightforward as the signup process. If Myfax makes it deliberately difficult to cancel, hides cancellation options, or refuses your cancellation request without justification, that violates your consumer protection rights under Philippine law. You are also entitled to a refund for any charges incurred after you submit your cancellation request, provided Myfax failed to honor that request promptly.

Your legal position is clear: you have the right to cancel without unreasonable barriers or hidden penalties. If Myfax continues to charge your card after you cancel, or if they claim your account cannot be canceled, that is a violation of your consumer rights under the Consumer Act.

How to escalate if Myfax refuses to cancel

If Myfax support ignores your cancellation request or claims your account cannot be canceled, you have a formal escalation path. Document everything first: take screenshots of your cancellation request, note the date and time you submitted it, and save all email correspondence. Send a formal email to Myfax support with your account details, cancellation request, and the original date you submitted it. If they do not respond within 14 days, file a consumer complaint with the Department of Trade and Industry (DTI) online at www.dti.gov.ph. Tocancel recommends keeping copies of all correspondence because the DTI will need this evidence to investigate on your behalf.

The DTI is the enforcement body with authority to compel Myfax to honor your cancellation and refund any improperly charged fees. This escalation path exists specifically for situations where companies ignore consumer requests.

Myfax subscription pricing and what you actually pay

Understanding Myfax pricing helps you decide whether cancellation is the right move and what charges you may owe before you cancel.

Myfax plan breakdown and monthly costs

Myfax offers several subscription tiers, each with different monthly page allowances and storage limits. The table below shows the standard pricing converted to Philippine peso (PHP) at current market rates.

Most Philippine users fall into the Professional plan at around 1,390 pesos per month. The free trial lasts 14 days only, after which automatic billing begins unless you cancel before the trial expires. If you signed up months ago and forgot to cancel, you may have accumulated significant charges on your card.

Common pricing traps and how to avoid them

The first trap is the free trial conversion: your trial automatically converts to a paid subscription 14 days after signup unless you cancel before that date. The second trap is annual prepayment: if you chose to pay annually instead of monthly, you may have paid upfront and feel locked in. However, the Consumer Act of the Philippines still entitles you to a refund for the remaining balance if you cancel early. Tocancel advises against assuming annual prepayment means you cannot cancel-you can, and you should request a pro-rata refund for unused months.

The third trap is overage charges: if your plan includes 300 pages per month but you exceed that limit, Myfax charges additional fees. Check your billing statements to see if you have been hit with overage fees you did not expect. The fourth trap is the grace period myth: some users believe they have a grace period after cancellation to prevent final charges, but Myfax does not offer this. Your last charge occurs on the day you cancel or at the end of your current billing cycle, depending on their policy.

How to cancel your Myfax subscription step by step

Canceling Myfax requires you to access your account, navigate to billing settings, and submit a formal cancellation request. Follow these steps precisely to ensure your cancellation is processed and documented.

Cancellation through your Myfax account online

This is the primary cancellation method and the one Myfax expects you to use.

1. Log in to your Myfax account at the Myfax Central web portal using your email and password.
   • If you have forgotten your password, use the "Forgot password" link to reset it before proceeding.
2. Navigate to Account Settings or Billing Settings (usually found in the top-right menu or under your profile icon).
   • Look for tabs labeled "Subscription," "Billing," or "Plan Management."
3. Find the "Cancel subscription" or "Downgrade" option within the Billing section.
   • Myfax may ask you why you are canceling; provide a brief, honest reason or skip this field if it is optional.
4. Review the cancellation confirmation screen carefully.
   • Confirm the cancellation date, final charge amount, and any refund eligibility.
   • Screenshot this confirmation page for your records.
5. Click the final "Confirm cancellation" button.
   • Myfax should send you a cancellation confirmation email within 1 to 2 hours.
6. Check your email (including spam folder) for a confirmation message from Myfax.
   • Save this email permanently; it serves as proof of cancellation if disputes arise.

If you cannot access your Myfax account

If you have lost your login credentials or cannot access your account for any reason, contact Myfax support directly to request manual cancellation.

1. Visit the Myfax website and locate the Contact Support or Help section.
   • Myfax typically offers email support at [email protected] or a contact form on their website.
2. Write a formal email requesting account cancellation.
   • Include your full name, email address associated with the account, phone number, and the date you signed up.
   • State clearly: "I request immediate cancellation of my Myfax subscription effective today."
   • If you cannot access your account, explain why and ask for manual assistance.
3. Send the email from the same email address associated with your Myfax account.
   • This helps Myfax verify your identity.
4. Wait for a response within 48 to 72 business hours (accounting for time zone differences).
   • Myfax support operates during US business hours, so responses may be delayed if you email during Philippine evening hours.
5. If you do not receive a response within 5 business days, send a follow-up email and document this attempt as well.
   • Keep all email correspondence in a folder for your records.
6. Confirm receipt of your cancellation by asking Myfax to send a cancellation confirmation email.
   • Do not assume cancellation is complete until you receive written confirmation.

What happens after you cancel Myfax

After you submit your cancellation request, understanding what comes next prevents confusion and helps you catch any billing errors before they become major problems.

Your account access and service cutoff

Once you cancel, your Myfax account may remain accessible for the remainder of your current billing cycle, or it may become inactive immediately. Myfax policy typically allows you to access your account until the end of your paid month, after which all access is removed. This gives you a small window to download any fax records you need to keep. We recommend downloading your fax history as a backup immediately after cancellation, in case Myfax deletes it after a certain period.

Your fax number, if you registered one with Myfax, will be released back to the pool of available numbers. This means another user may eventually receive that number, so do not provide your Myfax fax number as a permanent contact number after cancellation.

Final billing and refund eligibility

Your final charge appears on your credit card or bank statement on your normal billing date or within 3 to 5 business days of your cancellation request, whichever comes first. If you canceled mid-month, you may receive a pro-rata refund for unused days, though Myfax does not always calculate this automatically. If you paid annually upfront and cancel before the end of the year, you may be entitled to a refund for the unused portion of your annual subscription. To claim this refund, send a formal request to Myfax support stating the cancellation date and asking for a pro-rata calculation.

Check your bank statement 5 to 7 business days after your cancellation to confirm that charges have stopped. If you see a charge after the cancellation date, contact your bank immediately to report it as unauthorized and request a chargeback. Document this with screenshots of your cancellation confirmation email for your bank's investigation.

Refund policy and how to claim what you are owed

Myfax does not always offer refunds as part of their standard policy, but the Consumer Act of the Philippines may entitle you to one in specific circumstances.

When you are legally entitled to a refund

Under the Consumer Act of the Philippines, you are entitled to a refund in the following situations: if Myfax continues to charge you after you cancel and do not honor your cancellation request; if you were charged for a service you did not authorize or could not use; if you paid for an annual subscription upfront and cancel before the year ends. In these cases, a pro-rata refund (proportional to the unused period) is your right, not a courtesy.

Myfax may not volunteer this information, which is why Tocancel emphasizes documenting your cancellation request. If Myfax refuses a refund you are legally owed, escalate to the DTI with your evidence.

How to request and claim a refund

Send a formal refund request email to Myfax support immediately after you cancel or discover unauthorized charges.

1. Write a clear email titled "Refund request for Myfax account [your email address]."
   • Include your account email, phone number, and the date you canceled.
   • State the reason for the refund: "I canceled my subscription on [date] and request a pro-rata refund for unused services/charges after [date]."
2. Attach screenshots of your cancellation confirmation email and any billing statements showing charges after your cancellation date.
   • These documents are your proof of the charge and your cancellation.
3. Specify the refund amount you believe you are owed, with a calculation if it is a pro-rata refund.
   • For example: "Annual fee was ₱11,125. I canceled after 6 months. I request a refund of ₱5,562.50 for the 6 unused months."
4. Set a deadline in your email: "Please process this refund within 14 days of receipt."
   • This creates a formal record that you gave Myfax reasonable time to respond.
5. If Myfax does not respond or refuses, file a complaint with the DTI at www.dti.gov.ph with copies of all your correspondence.
   • The DTI can compel Myfax to issue the refund if it determines your claim is valid under consumer protection law.

Common cancellation mistakes and how to avoid them

Many people cancel Myfax incorrectly and end up still getting charged or unable to prove they canceled. Here are the pitfalls to avoid.

Mistake 1: canceling through payment method instead of the account

The most common error is asking your bank or credit card company to block payments to Myfax without canceling your Myfax account directly. While blocking payments may stop charges temporarily, Myfax will mark your account as delinquent and may attempt to collect the debt or refer it to a collections agency. Additionally, your account remains active in Myfax's system, and they may continue to send you billing notices. Always cancel through the official Myfax account interface or support email first, then confirm charges have stopped before considering any payment block.

Mistake 2: not documenting your cancellation

If you cancel verbally through a phone call or in a chat without saving the transcript, you have no proof if a dispute arises. Always ensure you receive written confirmation of cancellation in email or as a screenshot. Tocancel advises saving cancellation confirmations to a dedicated folder on your computer and taking photos or screenshots as backup. Disputes with Myfax are resolved based on documented evidence, and a screenshot or saved email is your only protection.

Mistake 3: assuming cancellation takes effect immediately

Many users cancel and immediately expect charges to stop. In reality, your final charge typically occurs on your next billing date or within 3 to 5 days of cancellation. Monitor your bank account for 7 to 10 days after cancellation to confirm the charges have actually stopped. If you see a charge after this period, that is a billing error and you should contact your bank.

Mistake 4: forgetting to cancel before the free trial ends

The free trial is only 14 days. If you do not cancel before day 14, Myfax automatically converts your account to paid and begins monthly charges. Set a phone reminder or calendar alert for day 12 of your trial if you know you do not want to continue. This is the single most preventable Myfax cancellation problem.

Mistake 5: providing incomplete account information in support requests

When requesting cancellation via email, always include your full name, the email address linked to your Myfax account, your phone number, and the original signup date. If Myfax cannot quickly identify your account, they may not process your request. Incomplete cancellation requests get delayed or ignored, which is exactly what Myfax relies on.

Checklist for canceling Myfax successfully

Use this checklist to ensure you have completed every step correctly and have all the documentation you need to prevent future disputes.

Key takeaways and next steps

Canceling Myfax is straightforward if you follow the correct process and document every step. The Consumer Act of the Philippines protects you against recurring charges and unfair cancellation practices, giving you concrete legal rights if Myfax refuses to cooperate. Your responsibility is to cancel through official channels, save your confirmation, and monitor your account to ensure charges stop.

If Myfax continues to charge you after cancellation or refuses to process your cancellation request, you have legal recourse through the DTI. Do not accept "your account cannot be canceled" as a final answer, because under Philippine consumer law, every subscription can be canceled. Tocancel has helped thousands of consumers navigate cancellation disputes exactly like this one, and Tocancel is available as a resource if you need guidance on filing a DTI complaint or understanding your legal position further.

Take action today: log into your Myfax account, submit your cancellation request, and save the confirmation email. Your future self will thank you for preventing another month of charges.

Contact information for Myfax and consumer authorities

Use these addresses and contacts to submit cancellation requests, file complaints, or escalate disputes.

Myfax support and billing inquiries

Email: [email protected]

Website contact form: www.myfax.com/contact (or equivalent support page)

Primary headquarters: Available through Myfax website contact form

Alternative office locations associated with Myfax include addresses in Hollywood and Dublin (Global Ireland Ltd.), though US-based support is your primary escalation point.

Philippines consumer protection authority

Department of Trade and Industry (DTI)

Online complaint portal: www.dti.gov.ph

Address: DTI, Trade and Industry Building, 361 Gil Puyat Avenue, Makati, Metro Manila 1200

Phone: (632) 8724-2020

The DTI handles consumer complaints against local and international companies operating in the Philippines and can compel Myfax to honor your cancellation and refund requests if they violate the Consumer Act.

Tocancel recommends keeping the DTI contact information handy if you encounter resistance from Myfax. Tocancel's mission is to empower Philippine consumers to cancel services without fear or confusion, and Tocancel exists specifically to bridge the gap between corporate billing practices and your consumer rights. Whether you need clarification on your rights, help documenting your cancellation, or guidance on escalating to the DTI, Tocancel is your trusted resource.