Cancel Myfax: The Right Way

How to cancel your MyFax subscription in australia and reclaim your service credits

Why you might cancel MyFax and what the service does

MyFax is a cloud-based fax platform that lets you send and receive faxes over the internet without a physical fax machine. The service is designed for individuals and small businesses who still need fax capability alongside modern digital workflows. You access MyFax through any device with an internet connection, upload documents directly, and manage your faxes online.

Cancelling MyFax makes sense when your business has shifted entirely to digital communication, when you no longer need regular fax capability, or when you have found a competitor that better matches your actual usage. You should also cancel if you signed up for a free trial and decided the platform does not meet your needs before the trial converts to a paid subscription. The sooner you cancel, the sooner you stop paying for a service you no longer use.

MyFax pricing and plan options

MyFax offers three main subscription tiers, each with a fixed monthly page allowance for inbound and outbound faxes combined. The company bills monthly or annually, and annual plans offer a modest discount on the total annual cost. Below is a breakdown of pricing in Australian dollars, based on current exchange rates as of early 2026.

Your actual AUD charges depend on your payment method, applicable GST, and the exchange rate your bank applies at billing time. MyFax charges overage fees for pages beyond your monthly allowance, and rates vary by destination country. Therefore, reviewing your actual usage before you cancel ensures you understand whether the plan was right for you in the first place. You can access Tocancel to explore whether another fax service might better suit your needs before you commit to a new provider.

Your consumer rights when cancelling MyFax in australia

Australian Consumer Law protects you regardless of what MyFax's terms and conditions state. You have specific rights as a consumer, and understanding them gives you the power to act confidently when you decide to cancel.

Automatic renewal and the cancellation cooling-off period

MyFax renews automatically each billing cycle unless you disable auto-renewal before the renewal date. Australian Consumer Law (part of the Competition and Consumer Act 2010) requires that you receive clear, upfront notification of your renewal date and simple instructions for how to cancel. If MyFax makes the cancellation process unclear, difficult, or hidden, the Australian Competition and Consumer Commission (ACCC) views this as misleading or deceptive conduct, which is illegal.

You also have a 14-calendar-day cooling-off period if you purchased your MyFax subscription through a third-party app store such as the Apple App Store or Google Play Store. This cooling-off period begins on the day you purchase, not the day you first use the service. During this window, you can cancel and request a full refund without penalty. Your legal position is simple: a retailer cannot refuse you a cooling-off refund within 14 days of purchase, unless you have already consumed a significant portion of the digital service.

Refund and credit rights for cancelled subscriptions

MyFax's standard terms state that once you cancel, you retain access only until the end of your current paid billing period but do not receive a prorated refund for unused days. However, this does not override Australian Consumer Law. If MyFax has failed to deliver the service as promised-for example, if the platform has been frequently unavailable, if incoming faxes fail to arrive reliably, or if your account was incorrectly charged-you have the right to pursue a refund or credit for the defective period.

Unused monthly page credits do not roll over to the next month and are non-refundable under standard MyFax terms. However, if you can show that you never actually used those pages because the service was unreliable or unavailable, you may have grounds to claim compensation. As a result, Tocancel recommends keeping records of any service downtime or failed faxes, as these documents support your claim if you need to escalate to the ACCC. Tocancel's approach is to empower you with evidence, not vague complaints.

How to cancel MyFax in four straightforward steps

Cancelling MyFax takes just a few minutes if you follow the right method. Below are the most reliable cancellation routes, listed in order of speed and confirmation.

Method 1: cancel via the MyFax online portal (fastest)

The quickest way to cancel is through MyFax's account management portal on their website. Follow these steps:

1. Log into your MyFax account at www.myfax.com using your email and password
2. Navigate to your account settings or billing section (usually found in the top-right menu or under "Account")
3. Look for a "Cancel subscription" or "Manage billing" option
4. Select the cancellation option and confirm your request
   • Read any final offers or retention messages carefully
   • Confirm that you understand your access ends at the end of the current billing cycle
5. You should receive a cancellation confirmation email within a few minutes
   • Save this email as proof of cancellation
   • Check your spam or promotions folder if the email does not appear in your inbox immediately

This method is transparent and leaves an instant digital record. Therefore, use this route first whenever possible.

Method 2: cancel by phone (best for questions)

If you want to discuss your cancellation or have concerns about refunds, contact MyFax support by telephone. Use these numbers:

• 1-866-378-2373 (toll-free from Australia)
• 1-866-563-9212 (alternative support line)

When you call, have the following information ready:

1. Your MyFax account email address or registered fax number
2. Your billing address
3. The date your subscription began (if you know it)
4. The reason you are cancelling (optional, but sometimes leads to retention offers)
   • Ask the support agent to confirm your cancellation in writing via email
   • Request the specific date your access will end
   • Ask whether any unused credits or overpayments will be refunded
5. Request a reference number for this cancellation request

Keep detailed notes of who you spoke to, the date, time, and any promises made during the call. As a result, you have evidence if a dispute arises later.

Method 3: cancel via email (best for documentation)

Send a formal cancellation email to MyFax support if you prefer a paper trail. Use this approach:

1. Compose an email to MyFax's support address (typically [email protected] or similar)
2. Include the following information in your message:
   • Subject line: "Request to cancel MyFax subscription"
   • Your full name
   • Your registered email address with MyFax
   • Your fax number (if you know it)
   • Billing address
   • A clear statement: "I request to cancel my MyFax subscription effective immediately"
3. Ask for a cancellation confirmation email to be sent to you within 48 hours
4. Keep a copy of your sent email and any response for your records

Email cancellation is legally binding and creates a timestamped record that protects you if MyFax later claims they never received your request.

Method 4: cancel through your app store (if applicable)

If you subscribed to MyFax through the Apple App Store, Google Play Store, or another app store, you can cancel through that platform instead of going directly to MyFax:

1. Open the app store on your device (Apple App Store, Google Play, etc.)
2. Navigate to your account or subscription section
3. Find MyFax in your active subscriptions list
4. Select "Cancel subscription" and confirm
   • The app store will typically process your cancellation immediately
   • You will receive a confirmation email from the app store, not MyFax
5. Take a screenshot of the cancellation confirmation for your records

This method is useful because app stores enforce strong consumer protections and often process refunds automatically within 14 days of cancellation if you are within the cooling-off period.

What happens after you cancel MyFax

Cancelling your subscription does not mean your access ends immediately; understanding the timeline helps you plan your transition.

Your access period after cancellation

Once you cancel, MyFax allows you to keep using the service until the end of your current billing cycle. For example, if you pay on the 15th of each month and cancel on the 20th, you retain full access until the 14th of the following month. This grace period gives you time to export any fax records or records you need to keep.

Incoming faxes sent to your fax number after your access ends will bounce back to the sender or be held by MyFax for a limited period (usually 30 days). Therefore, notify any contacts who regularly send you faxes that you are discontinuing the service and provide them with an alternative method of communication before your access expires.

Exporting your fax records and data

Before your access ends, download and save copies of important faxes or correspondence:

1. Log into your MyFax account
2. Navigate to your fax history or archives section
3. Select the faxes you want to keep (usually you can select multiple or export by date range)
4. Download them as PDF files to your computer
   • Store these files in a secure location with a clear folder structure
   • Consider backing them up to cloud storage or an external hard drive

This ensures you retain a permanent record of faxes you may need for business, legal, or tax purposes after your MyFax account closes.

Refund eligibility and how to claim unused credits

Refund outcomes depend on how much of your billing cycle remains and whether MyFax has delivered the service reliably.

When MyFax will not refund (standard scenario)

Under MyFax's standard terms, you do not receive a prorated refund if you cancel mid-cycle. For example, if you cancel 10 days into a 30-day billing cycle, MyFax retains the full monthly fee and you simply lose access on day 31. This is legal under Australian Consumer Law as long as you had access to the full service during the period you paid for.

Unused page allowances are also non-refundable. If you subscribed to the Small Business plan (300 pages) but used only 100 pages before cancelling, MyFax keeps the difference. This is the trade-off for a monthly allowance model; you are purchasing a monthly quota, not individual pages.

When you may be entitled to a refund

However, you have legal grounds to claim a refund or credit if MyFax has not delivered the service as promised. Examples include:

• The service was unavailable for extended periods, and you could not send or receive faxes
• Incoming faxes failed to arrive reliably, and you missed important documents
• Your account was billed twice in a single month or charged without authorization
• MyFax made cancellation deliberately difficult or did not provide clear instructions

In these cases, the ACCC views the breach as a failure to supply the service according to the Consumer Guarantees in the Australian Consumer Law. As a result, you are entitled to remedy, which may include a partial or full refund of the affected billing period.

How to pursue a refund claim

If you believe you deserve a refund, take these steps:

1. Gather evidence of the service failure (screenshots, log entries, dates of downtime, or bounce-back emails)
2. Contact MyFax support in writing (email is best) and explain the issue clearly
   • Reference the specific dates and nature of the service failure
   • Request a refund or credit for the affected period
   • Provide copies of your evidence
3. Allow MyFax 30 days to respond
4. If MyFax refuses or does not respond, escalate your complaint to the ACCC via their website at www.accc.gov.au

Tocancel recommends keeping all cancellation confirmations and service records for at least 12 months after cancellation, as this documentation is essential if you need to lodge a formal complaint with the ACCC.

Common cancellation mistakes to avoid

It is easy to slip up during the cancellation process, and small oversights can lead to surprise charges or disputes.

Mistake 1: cancelling the wrong account

If you have multiple MyFax accounts (for example, one for personal use and one for business), ensure you cancel the correct one. Log in carefully and double-check the email address and fax number displayed in your account settings before you proceed with cancellation. A misclick here is painful because you will discover the error only when the wrong account renews and charges your card.

Mistake 2: ignoring the renewal date

Many people cancel but miss the fact that their current billing cycle has already renewed. If you are billed on the 15th and you cancel on the 16th, you have already paid for the full month ahead. You cannot undo that charge, but you can ensure you cancel before the next renewal date to prevent a second charge. Therefore, mark your renewal date in your calendar as soon as you sign up.

Mistake 3: not saving your cancellation confirmation

If you cancel via the online portal or by phone, the only proof of your request is an email confirmation or a reference number. If you lose that email or forget the reference number, MyFax can claim you never cancelled if a dispute arises later. Save all confirmations to a dedicated folder or take screenshots immediately after cancellation.

Mistake 4: cancelling without checking for unused credits

Before you cancel, log into your account and check whether you have any unused page allowances or overage charges. If you have overpaid or the service has been unreliable, document this information before you cancel. Once your account is closed, it becomes harder to retrieve transaction history or prove you were entitled to a refund.

Mistake 5: cancelling without exporting your fax records

Once your access ends, you cannot retrieve old faxes or correspondence from your MyFax account. Export any important documents before your access date expires, as this is your last chance to save them.

A checklist for successful cancellation

Use this checklist to ensure you cancel MyFax without complications:

Comparing MyFax to alternative fax services

Before you cancel, you might want to explore whether another fax service better suits your needs. Here is a quick comparison of popular alternatives available in Australia.

If cost is your main concern, HelloFax and Google Voice offer free options with limited capacity. If you need reliability and comprehensive features, eFax and MyFax are industry leaders, though eFax carries a slightly higher price tag. Tocancel can help you explore these alternatives and cancel your current service without penalty.

How to escalate a complaint if MyFax refuses to cancel

In rare cases, MyFax may refuse your cancellation request, claim they never received it, or levy unfair charges after cancellation. Here is how to escalate the matter.

Step 1: formal written request

Send a formal letter or email to MyFax's customer service address. State your request clearly:

"I request immediate cancellation of my MyFax subscription effective [today's date]. Please confirm this cancellation in writing within 48 hours and cease all billing to my account."

Keep a copy of this letter and any response. This creates a legal record of your intent to cancel.

Step 2: contact the ACCC

If MyFax ignores your cancellation request, makes it unreasonably difficult, or continues to charge you after you have cancelled, lodge a complaint with the Australian Competition and Consumer Commission (ACCC). You can report the issue at www.accc.gov.au or call 1300-302-502. The ACCC investigates breaches of Australian Consumer Law and can take enforcement action against the company.

Step 3: chargeback through your bank

If MyFax continues to charge your card after you have submitted a clear cancellation request, contact your bank and request a chargeback (reversal of charges). Provide your bank with copies of your cancellation confirmation emails and evidence that MyFax continued to bill you after cancellation. Most banks will reverse unauthorized charges if you can show you made a genuine cancellation request.

Your legal position is protected by Australian Consumer Law. No company can legally ignore a cancellation request, and the ACCC has the power to fine companies that do so.

Why cancelling matters and how tocancel supports you

Cancelling a subscription you no longer use is a simple act, but it requires clarity and confidence. You have the right to stop paying for services you do not want, and Australian Consumer Law backs you up every step of the way.

Many people delay cancellation because they worry about penalties, refunds, or whether they are following the "right" process. This hesitation costs them money. Every day you delay is another day of charges for a service you may not even use. Tocancel exists to eliminate that friction. Our guides walk you through every option, explain your rights, and show you exactly what to expect when you cancel.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unused credits they thought were gone. Whether you are cancelling MyFax, a competing fax service, or any other SaaS platform, Tocancel gives you the knowledge and confidence to act. You can cancel today via the online portal, by phone, or by email, and your cancellation takes effect at the end of your current billing cycle.

The next time you are tempted to let a subscription renew just because cancelling seems complicated, remember this: you have the power, the law is on your side, and Tocancel is here to guide you through it. Start your cancellation now, keep your confirmation, and reclaim control of your spending.

Tocancel contact information:
Website: tocancel.com
If you need support with your MyFax cancellation or have questions about your consumer rights, visit Tocancel for step-by-step guidance, templates, and access to consumer advocates who can help you navigate disputes with any service provider.