Cancel Myfax: The Right Way to Retain Your Fax History

How to cancel your Myfax subscription in canada and keep your fax records safe

What is Myfax and why canadians rely on it

Myfax is a cloud-based fax service that lets you send and receive faxes through email, a web portal, or a mobile app, without needing a physical fax machine. Small business owners, home office workers, and anyone who still needs faxing capability appreciate the flexibility and low hardware costs that Myfax delivers.

The service operates on monthly subscription tiers. Each plan limits the number of pages you can send and receive per month, and pricing appears in USD on the Myfax website. When you pay, your credit card company or app store converts the charge to Canadian dollars (CAD), so your actual bill may differ slightly from the USD amount listed online. This currency conversion matters when you review your monthly statements and budget for cancellation.

Why you might decide to cancel Myfax

You may cancel Myfax for many legitimate reasons: you no longer send faxes, you found a cheaper provider, you want to trim subscription costs, or you discovered unexpected fees on your bill. Whatever drives your decision, Tocancel understands that cancelling should be straightforward and stress-free, and we're here to guide you through it.

What makes cancelling Myfax complex

Myfax does not always offer a simple online cancellation button in your account dashboard. If you subscribed through the Apple App Store, Google Play, PayPal, or a bank's auto-pay service, you cannot cancel directly with Myfax; instead, you must cancel through that third-party billing provider. Additionally, Myfax stores all your sent and received faxes after you cancel, so you must export or download any critical documents before your access disappears. This means cancelling Myfax requires planning and multiple steps, depending on how you originally signed up.

Your consumer rights under canadian law

When you cancel a digital service in Canada, you have clear legal protections that apply regardless of how the company tries to slow you down.

Under the Competition Act and applicable provincial consumer protection legislation (such as Ontario's Consumer Protection Act), you have the right to cancel your subscription. Service providers must offer a simple, transparent way to cancel, and they cannot hide the cancellation method or charge you a penalty for leaving. Many provinces also enforce a "cooling-off period," which typically gives you 14 days from purchase to cancel without penalty; after that, you can still cancel by providing reasonable notice.

If Myfax does not clearly show how to cancel, delays cancelling your account, or continues to charge you after you request cancellation, you can file a complaint with your provincial consumer protection authority. In Ontario, that is the Ministry of Government and Consumer Services; in British Columbia, it is the Office of the Superintendent of Real Estate; in other provinces, check your local government website. Tocancel recommends keeping all cancellation confirmations as evidence of your intent to leave.

Your legal position is simple: you own the right to end the service. No company can force you to stay or make cancellation deliberately painful.

Cancellation methods you can use

Myfax offers three main pathways to cancel, and your choice depends on how you originally subscribed and what level of proof you want.

Method 1: cancel directly through your Myfax account online

If you created your Myfax account on their website and paid them directly with a credit card or bank account, this is the fastest route. You log in, navigate to your subscription settings, and click cancel. You receive an instant confirmation email that you can save for your records. This method is best for most users because it is immediate and produces a digital receipt.

Method 2: cancel through your third-party billing provider

If you subscribed via Apple App Store, Google Play, PayPal, or a bank auto-pay arrangement, you must cancel through that provider, not through Myfax itself. The provider controls your billing, so only they can stop charges. Log in to your app store or payment account, find Myfax in your subscriptions list, and select cancel. You receive confirmation directly from that provider. This method is mandatory if you are not a direct Myfax customer.

Method 3: send written cancellation by registered mail for documented proof

If you want a legally documented, traceable record of your cancellation request, you can send a signed letter by registered mail with proof of delivery (known as "raccomandata A/R" in postal terminology) to Myfax's Canadian address. This method protects you because you have physical evidence that the company received your request on a specific date. It takes longer (5 to 10 business days for delivery and processing), but it is the strongest proof if a dispute arises later.

How to cancel Myfax through your online account

Follow these steps if you signed up directly with Myfax and manage your billing directly with them.

1. Sign in to your Myfax account at the web portal using your registered email address and password.
   • If you have forgotten your password, use the "Forgot Password" link and reset it before proceeding.
2. Look for a "Billing," "Subscription," "Account Settings," or "Manage My Account" section in the main navigation menu or your user dashboard.
   • This section is often at the bottom of the menu or under a gear icon.
3. Locate the option labeled "View Subscription," "Manage Plan," "Subscription Status," or similar language.
   • Click on it to see your current plan and renewal date.
4. Click the button to "Cancel," "Downgrade," "Pause," or "Modify" your subscription.
   • Read any retention offers carefully. Myfax may offer a discount to keep you as a customer. Only accept if the new price genuinely fits your budget and needs.
5. Myfax will ask you to select a reason for cancellation (such as "Cost," "No longer needed," or "Found alternative"). Be honest but brief in your response.
   • Your answer is purely optional and does not affect your ability to cancel.
6. Review the cancellation summary carefully. It must clearly state the date your access will end and confirm that no future charges will apply after that date.
   • If the summary is unclear, do not complete the cancellation; contact Myfax support first to clarify.
7. Confirm your cancellation by clicking the final button or responding to a confirmation prompt.
   • You should immediately receive a confirmation email. Save this email or take a screenshot of the confirmation page at once.
8. Forward the confirmation email to your personal email account or print it as a backup.
   • Some companies delete confirmation records after 30 or 60 days, so your own copy is essential.
9. Wait 2 to 5 business days, then log in again to verify that your subscription status displays as "Cancelled," "Inactive," or "Ended."
   • If the status still shows as "Active," contact Myfax support immediately with your confirmation email as proof that you submitted your cancellation request.

How to cancel Myfax through a third-party billing platform

If you subscribed through Apple App Store, Google Play, PayPal, or your bank, follow the steps for your provider below.

Cancel via apple app store (iOS)

1. On your iPhone or iPad, open the Settings app.
   • Do not open the App Store first; start in Settings.
2. Tap your name at the top of the Settings screen, then select "Subscriptions."
   • If you do not see "Subscriptions," you may have set up this subscription on a Mac or through the web; try the web method below.
3. Locate "Myfax" in the list of active subscriptions and tap it.
   • If you do not see Myfax here, search your app list or check your email for a subscription receipt to confirm where it was purchased.
4. Tap "Cancel Subscription" or "Remove" and follow the on-screen prompts.
   • Apple may offer a refund or a discounted plan. Decline these unless you genuinely want to keep the service.
5. You will receive a cancellation confirmation email from Apple within minutes.
   • Save this email as proof.

Cancel via google play store (Android)

1. Open the Google Play app on your Android device.
   • Tap your profile icon in the top right corner.
2. Select "Payments and subscriptions," then tap "Subscriptions."
   • A list of all active subscriptions appears.
3. Find "Myfax" in the list and tap it.
   • If Myfax is not visible, it may have been cancelled already or purchased elsewhere.
4. Tap "Cancel subscription" and confirm.
   • Google may show a retention offer or ask why you are leaving. This is optional to answer.
5. You will receive a confirmation email from Google Play.
   • Screenshot or save this email immediately.

Cancel via PayPal

1. Log in to your PayPal account on a computer or mobile browser.
   • Go to www.paypal.com and enter your email and password.
2. Click or tap "Account Settings" or your profile menu, then find "Subscriptions" or "Automatic Payments."
   • All active billing agreements appear here.
3. Find the Myfax subscription and click "Cancel" or "Manage."
   • A confirmation screen appears.
4. Click "Cancel Subscription" to confirm.
   • PayPal will email you a confirmation receipt with the cancellation date.
5. Save or print the confirmation receipt from PayPal.
   • This is your proof that you cancelled on that date.

Cancel via your bank's auto-pay or bill payment service

1. Log in to your online banking portal or mobile app.
   • Every bank in Canada has a slightly different interface, so the exact steps vary.
2. Navigate to "Payments," "Recurring Payments," "Auto-Pay," "Bill Payments," or "Manage Payees."
   • Look for the section where you set up automatic transfers.
3. Find the Myfax payment and select "Cancel," "Stop," "Remove," or "Modify."
   • Some banks call this a "pre-authorized debit" (PAD) arrangement.
4. Confirm the cancellation.
   • Print or screenshot the confirmation screen showing that the payment has been stopped.
5. Call your bank if you are unsure whether the cancellation was successful.
   • Banks can confirm in seconds that the payment has been removed.

How to cancel Myfax by registered mail

If you want a legally traceable, documented record of your cancellation request, send a signed letter by registered mail to Myfax's Canadian address with proof of delivery.

1. Prepare a typed or handwritten letter on your personal letterhead (or plain paper with your name at the top).
   • Include your full name, your Myfax account email address, and your account number (if you know it).
   • State clearly: "I request cancellation of my Myfax subscription effective immediately. Do not charge my account any further."
   • Include today's date.
   • Sign the letter by hand.
2. Place the signed letter in an envelope and address it to Myfax's Canadian mailing address.
   • You may find this address on Myfax's website under "Contact Us" or "Legal." If you cannot find it, email Myfax support and ask for the correct mailing address for subscription cancellations.
3. Go to Canada Post and request "Registered Mail with Proof of Delivery" (raccomandata A/R).
   • This service costs approximately $12 to $16 depending on your province.
   • Canada Post will provide you with a tracking number and a receipt showing the delivery address.
   • Request a signature confirmation so that you receive proof that someone at Myfax signed for the letter.
4. Keep your Canada Post receipt and tracking number in a safe place.
   • You can track the letter online and receive email or SMS updates when it is delivered.
5. Once the letter is delivered, follow up by email with Myfax support, referencing your registered mail tracking number.
   • This creates a paper trail showing that you formally notified them of your cancellation request.

What you must do before your cancellation takes effect

Myfax will delete or restrict access to your sent and received faxes shortly after your subscription ends, so act quickly to preserve any documents you need.

Download and export your fax records

Log in to your Myfax account immediately after you submit your cancellation request. Look for an "Export," "Download," "Archive," or "Backup" feature in your account settings. Many fax services let you download a ZIP file or PDF of all your faxes. Save this file to your computer or cloud storage (Google Drive, Dropbox, OneDrive) so that you have a permanent copy. Do not wait until the day before your access ends; download your records within 1 to 2 days of cancelling, because some services accelerate deletion timelines once you initiate cancellation.

Forward critical faxes to your email or print them

If you cannot export all faxes at once, manually forward or print any documents you need for business, legal, or tax purposes. Screenshot or print faxes directly from the web portal if an export tool is not available. This ensures you retain access to important information even after your Myfax account closes.

Myfax pricing and subscription tiers

Understanding your current plan helps you confirm that you are cancelling the right subscription and avoid accidental re-subscriptions later.

Remember that Myfax quotes prices in USD, so your actual charge in CAD depends on your credit card company's exchange rate on the day of payment. Check your billing statement to see the exact CAD amount you have been paying. When you cancel, ensure that no future charges appear on your next billing cycle; wait 2 to 3 business days after your cancellation date and check your account status to confirm.

Refund rights after cancellation

Myfax typically does not offer refunds for the current billing period once you cancel, even if you cancel mid-month. This is standard for subscription services in Canada, and it is legal under consumer protection law, provided that the service clearly disclosed this policy upfront.

However, if you cancel within the first 14 days of your original purchase (the cooling-off period under many provincial consumer protection acts), you may qualify for a refund. Tocancel recommends reviewing Myfax's terms of service to confirm their refund policy, and if you believe you qualify for a refund, contact Myfax support with your confirmation email and request it explicitly.

If Myfax continues to charge you after you cancel through a third-party platform, contact that platform immediately (Apple, Google, PayPal, or your bank) and request a refund for unauthorized charges. Provide your cancellation confirmation as proof that you withdrew authorization for future billing.

Common mistakes people make when cancelling Myfax

Cancelling a subscription can feel stressful, especially when you are juggling multiple accounts and trying to protect your data. Here are the pitfalls that trip up most users so that you can avoid them.

Forgetting to download your faxes before cancelling

Many people cancel their subscription and only later realize they needed a fax they sent six months ago. Once Myfax closes your account, that fax is gone forever. Always download and export your complete fax history before you submit your cancellation request. Use Tocancel as a checklist: confirm you have saved all faxes before you click "Cancel."

Cancelling in the wrong place

If you subscribed through Apple App Store, Google Play, or PayPal, cancelling inside the Myfax app or website will not work because Myfax does not control your billing. You must cancel through the third-party platform itself. Check your original receipt email to see where you purchased the subscription, then cancel there. This is a common source of frustration because people assume they can cancel anywhere, but the billing provider is the only entity that can stop charges.

Ignoring retention offers and discounts

After you click "Cancel," Myfax may offer you a 50% discount or a free month to reconsider. If you have genuinely decided you no longer need faxing, stick to your decision; do not let a temporary discount pull you back in. Tocancel has seen users accept a cheap month, forget about it, and find themselves charged full price months later. Make a firm decision and follow through.

Not keeping cancellation confirmation records

If a dispute arises later and Myfax claims you never cancelled (or charges your card after you cancelled), your confirmation email or screenshot is your only proof. Save these records in two places: your email inbox and a printed or digital file on your computer. Without proof, you are reliant on Myfax's internal records, which can be unreliable.

Assuming cancellation is instant

Even after you cancel successfully, your account status may show as "Active" for 1 to 2 business days. This is normal. Do not re-submit your cancellation request because you think the first one did not work; instead, wait 48 hours and verify the status again. Multiple cancellation requests can confuse the process and may actually delay your exit.

After cancellation: your next steps

You have successfully cancelled Myfax, and now it is time to tie up loose ends and protect your interests going forward.

Monitor your next billing statement

Check your credit card or bank statement 5 to 7 days after your cancellation is supposed to take effect. You should see no Myfax charge. If a charge appears, your cancellation did not process successfully. Immediately contact Myfax support or your payment provider (whichever one you used to cancel) with your cancellation confirmation email as evidence. Request a refund for any unauthorized charges and ask them to confirm that they have permanently stopped future billing.

Close or downgrade your Myfax account if you are keeping a free tier

If Myfax offers a free plan with limited pages, you can downgrade to that plan instead of full cancellation. This preserves your account in case you need faxing again in the future. Tocancel recommends downgrading to the free tier only if you genuinely think you might use Myfax again; otherwise, fully cancel to avoid accidental charges if Myfax changes its free policy.

Consider alternative fax services if needed

If you cancelled because you found a cheaper provider, ensure that you have successfully signed up with the new service and tested it before you fully delete your Myfax backup files. If you cancelled because you no longer need faxing, move on and enjoy the recovered budget. Many Canadians switch to email-based document services or digital signature platforms and never need faxing again.

Protect yourself: common cancellation scams and traps

Some subscription services deliberately make cancellation hard. Tocancel has documented these tactics so that you can spot and avoid them.

Fake "cancellation confirmation" screens that do not actually cancel

Some websites show you a confirmation page that looks official but does not actually stop your subscription. Always verify cancellation by logging back in 24 hours later and checking your subscription status. If it still shows "Active," your cancellation did not process, and you need to try again or contact support.

Hidden cancellation fees or penalties

Reputable services do not charge you to cancel. If Myfax or any other company claims a "cancellation fee" or "early termination penalty," this violates Canadian consumer protection law. Do not pay it. Report the company to your provincial consumer protection authority immediately.

Automatic re-subscription after you cancel

Some services re-enrol you automatically or offer a "30-day free trial" that converts to a paid plan after cancellation. Read Myfax's cancellation confirmation carefully to ensure it does not say anything about re-enrolment or a future trial period. If you spot suspicious language, contact support and ask them to clarify in writing.

Myfax cancellation checklist

Use this checklist to confirm you have completed every step and minimized the risk of surprise charges or lost data.

Compare Myfax to other fax services in canada

If you are cancelling Myfax because you want to compare alternatives, this table shows how it stacks up against other popular cloud fax services available in Canada.

Tocancel notes that eFax tends to offer the easiest online cancellation process, while RingCentral provides the most comprehensive fax-to-email integration. If cost is your primary driver, Send2Fax is often the most affordable, though it has fewer advanced features. Research your alternative before you cancel so that you have a plan in place.

How tocancel helps you cancel Myfax with confidence

Tocancel is Canada's leading consumer rights and subscription cancellation resource. We have helped thousands of Canadians cancel unwanted subscriptions, recover refunds, and protect their personal data. Our guides cover the exact steps you need, the consumer laws that protect you, and the common traps to avoid.

When you use Tocancel, you gain access to detailed, step-by-step instructions tailored to your subscription method and province. We highlight your legal rights under Canadian consumer protection legislation, show you how to document your cancellation request, and provide escalation paths if a company refuses to cancel your account. Tocancel also maintains a database of cancellation addresses and contact information so that you do not waste time hunting for the right mailing address or support email.

Tocancel is built on a simple principle: you have the right to cancel any subscription, and no company should make that process deliberately painful. Whether you need to cancel Myfax, a gym membership, a software subscription, or any other recurring service, Tocancel gives you the knowledge, tools, and confidence to take action. Visit Tocancel today and take control of your subscriptions.

Contact information for Myfax

If you need to reach Myfax directly to confirm your cancellation, verify their Canadian address, or request a refund, use the contact details below.

Myfax support email: Contact form at Myfax website or [email protected] (confirm current email on their site)

Myfax mailing address (Canada): Check the "Contact Us" or "Legal" section on Myfax's website for the official Canadian mailing address. If you cannot find it, email support and ask for the correct address to send a cancellation letter by registered mail.

Tocancel recommendation: Before sending a registered letter, email Myfax support once to confirm receipt of your cancellation request. If they do not respond within 5 business days, follow up by registered mail. This creates a complete paper trail and significantly strengthens your position if a billing dispute occurs later.

Tocancel has helped thousands of consumers navigate subscription cancellations with clarity and success. You now have all the information and steps you need to cancel your Myfax subscription, protect your data, and move forward. Take action today, follow our checklist, and reclaim control of your subscriptions.