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Cancel Placeit: Step-by-Step Guide
Learn how to cancel your Placeit subscription easily. Get the best tips and avoid unexpected charges. Rated 4.8/5. Start your cancellation now!
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How to cancel your Placeit subscription in new zealand and protect your rights
Why you might want to cancel Placeit
Placeit (Envato Placeit Pty Ltd) is an online design platform offering templates, mockups, logos and videos for branding and marketing. The service appeals to small business owners, freelancers and marketers who need professional design assets fast, without hiring a dedicated designer. You choose between unlimited monthly or annual subscriptions, or purchase individual items as one-off downloads. If your usage has dropped, your budget has tightened or you've found a better alternative, cancelling is straightforward when you know the right steps. At Tocancel, we help New Zealand consumers understand exactly how to cancel services like Placeit without frustration, hidden fees or unexpected charges.
Who uses Placeit and what it costs
Placeit attracts creative professionals, small business owners and marketing teams who need fast design solutions. The platform displays prices in USD, which means your New Zealand bank converts the amount to NZD at the daily exchange rate. Monthly plans cost around NZ$24, while annual plans offer better value at approximately NZ$144 to NZ$160 per year, depending on currency fluctuations. If you've realised Placeit doesn't fit your workflow, budget or creative needs, cancelling before your next billing cycle is essential. Tocancel exists to ensure you know exactly how to stop charges and protect yourself from unwanted renewals.
When cancellation makes sense for your situation
You should cancel Placeit if you haven't used the platform in several weeks, your project is complete, you've switched to a competing design tool, or the monthly subscription no longer justifies your budget. Many subscribers renew automatically without realising they're paying for unused access; if this is you, cancelling immediately prevents wasted money. If you're on an annual plan and regret the purchase within 14 days of signing up, New Zealand consumer law may allow you to request a refund under the Consumer Guarantees Act 1993. The key is acting fast and understanding your rights before Placeit's next billing cycle hits your account.
Understanding placeit's pricing and your subscription options
Knowing what you're paying for helps you decide whether to stay or cancel.
Current subscription plans and costs
| Plan | Price (USD / approx. NZD) | Billing period | What you get |
|---|---|---|---|
| Unlimited monthly | US$14.95 / ~NZ$24 | Monthly | Unlimited downloads, all templates, commercial use rights |
| Unlimited annual | US$89.69 / ~NZ$144 | Annual | Unlimited downloads, all templates, commercial use rights (best value) |
| One-off item purchase | US$2-$30 | One-time | Single mockup, logo or video, no recurring charge |
Monthly plans give you flexibility to cancel without penalty; annual plans lock you in for 12 months but cost less per month. If you're unsure about long-term use, monthly is safer. If you've committed to annual billing and now want out within 14 days, Tocancel recommends reviewing your consumer rights before contacting Placeit's support team.
How placeit's USD pricing affects your new zealand account
Placeit charges in USD, not NZD. When you pay, your bank converts the USD amount to New Zealand dollars using the daily exchange rate, which fluctuates daily. Your bank statement shows both the USD charge and the NZD equivalent you were actually charged. This matters for budget planning; a US$14.95 monthly plan might cost NZ$23 one month and NZ$25 the next, depending on currency movement. Before you cancel, check your last few bank statements to confirm how much Placeit has actually charged you in NZD, which helps you spot billing errors or unauthorised renewals. Tocancel advises keeping records of these transactions before you contact support.
Your rights as a new zealand consumer
New Zealand law gives you specific protections when purchasing digital services like Placeit.
What the consumer guarantees act 1993 means for you
The Consumer Guarantees Act 1993 is New Zealand's main consumer protection law. It guarantees that services you purchase are of acceptable quality, fit for purpose and delivered within a reasonable time. If you've purchased an annual Placeit subscription and it hasn't worked as described, or if Placeit fails to provide the service you paid for, you have the right to request a refund, replacement or repair. Your legal position is simple: if the service is faulty or misleading, Placeit must remedy it or give your money back. In practice, if you cancel within 14 days of purchasing an annual subscription and the service wasn't what you expected, you have grounds to request a full refund under consumer law.
Your right to cancel and the 14-day cooling-off period
New Zealand's Distance Selling regulations do not formally grant a 14-day cooling-off period for all digital subscriptions as some other countries do; however, the Consumer Guarantees Act provides similar protections if the service fails to meet your reasonable expectations. If Placeit misrepresented the service, didn't deliver what was promised, or charged you without proper consent, the Commerce Commission (New Zealand's consumer authority) can investigate. To strengthen your cancellation request, document any issues: screenshots of missing features, email confirmation of your purchase, and records of when you first used the service. If Placeit refuses to cancel or refund, Tocancel recommends filing a complaint with the Commerce Commission as your next step.
How to cancel your Placeit subscription on the web
Cancelling Placeit online takes five minutes and requires you to access your account settings directly.
Step-by-step cancellation process
- Open your web browser and visit Placeit's website (placeit.net).
- If you access Placeit via Envato Elements or another partner platform, you may need to cancel there instead of on Placeit's main site.
- Sign in using your email address and password.
- If you've forgotten your password, click the 'Forgot password' link and reset it via email.
- Check your spam folder if the reset email doesn't arrive within 5 minutes.
- Navigate to Account Settings or Subscription Settings, usually found in a menu or gear icon in the top-right corner.
- Look for a profile icon or 'Account' link if you don't see a gear icon.
- Select the option labelled 'Cancel Subscription', 'Manage Subscription' or 'Billing'.
- Placeit may display a retention offer (discount, free trial extension) to persuade you to stay.
- You can ignore this offer and proceed with cancellation.
- Follow the on-screen prompts and confirm your cancellation.
- You may be asked to provide feedback on why you're leaving; this is optional.
- Do not re-enter payment details or agree to any new terms during this process.
- Look for a confirmation message on screen and check your email inbox for a cancellation confirmation from Placeit.
- Save this confirmation email as proof of your cancellation.
- If you don't receive a confirmation within 1 hour, contact Placeit's support team to verify the cancellation went through.
Once you've completed these steps, your subscription is cancelled and no further charges will occur after your current billing cycle ends. If you have trouble accessing your account or the cancellation button doesn't appear, move on to the email support method below.
Cancelling via email if the website option doesn't work
If you cannot access your Placeit account online or the cancellation option is missing, contact Placeit's support team directly via email. Send a clear message to their support address requesting immediate cancellation of your subscription. Include your account email address, full name, and the date your current subscription renews. Request written confirmation of cancellation and ask them to confirm whether a refund is possible if you're cancelling within 14 days of purchase. Tocancel advises sending this email via registered post or a service that provides read receipts, so you have proof they received your request.
What happens after you cancel
Understanding the timeline after cancellation prevents confusion and accidental re-billing.
Your access and billing after cancellation
After you cancel, your Placeit subscription stops renewing on your next billing date. You retain access to your account and downloaded assets until the end of your current paid period; once that period expires, you lose access to the platform and cannot download new templates. No further charges appear on your bank statement after your final billing cycle completes. If a charge appears after your cancellation date, this is a billing error, and you should contact Placeit immediately with your cancellation confirmation email to dispute it. Tocancel recommends checking your bank statements for 2 to 3 months after cancellation to ensure no unexpected charges reappear.
Requesting a refund for your subscription
Placeit does not automatically refund paid subscriptions once your cancellation is processed. However, you have the right to request a refund if you meet specific conditions: you cancelled within 14 days of purchase and the service failed to meet your reasonable expectations, or Placeit charged you without your clear consent. To request a refund, reply to your cancellation confirmation email or contact Placeit support with the subject line 'Refund Request'. Explain clearly why you believe you deserve a refund, reference the Consumer Guarantees Act 1993, and attach proof of purchase and your cancellation confirmation. Allow 14 to 28 days for Placeit to respond. If they refuse and you believe their refusal violates New Zealand consumer law, escalate your complaint to the Commerce Commission.
Common mistakes when cancelling Placeit
Cancelling a subscription feels straightforward until something goes wrong; here are the pitfalls to avoid.
Mistakes that leave you still paying
The biggest mistake is assuming that stopping your password use or simply not logging in cancels your subscription. Placeit continues to charge you unless you formally cancel via the account settings or email support. Many subscribers check their bank statement three months later to discover they've been charged repeatedly after they thought they'd stopped using the service. Another common error is cancelling via a third-party app (like Envato Elements) but not realising Placeit has a separate subscription under the same email; you end up cancelling only one subscription and keep paying the other. If you purchased Placeit through a bundle or trial offer, cancelling the main subscription might not stop charges from add-ons or renewal bundles. Always confirm your cancellation in writing (via email confirmation) and check your bank statement 30 days later to ensure charges have stopped. Tocancel recommends screenshotting your final bank statement showing the last Placeit charge, then checking again two months later to confirm no new charges appear.
Not keeping proof of cancellation
If Placeit disputes your cancellation or continues charging, you need written proof you cancelled. Save the on-screen confirmation message immediately after cancelling, take a screenshot, and save any confirmation email from Placeit. If you cancelled via email, keep a copy of your request email and Placeit's reply. This paper trail protects you if you need to file a complaint with the Commerce Commission or dispute charges with your bank. Without proof, your claim that you cancelled becomes a word-against-word dispute, and Placeit can claim they have no record of your request. Tocancel strongly advises maintaining a folder of all cancellation documentation for at least 12 months after your final charge.
If Placeit refuses to cancel or keeps charging you
You have legal remedies if Placeit blocks your cancellation or bills you after you've cancelled.
How to escalate a billing complaint
If Placeit's support team refuses to cancel your subscription or ignores your cancellation request, your next step is formal escalation. First, send a follow-up email to Placeit's support address with the subject line 'Formal Cancellation Request'. Reference your original cancellation request, include your cancellation confirmation (if you have one), and give them 7 days to respond. If they still refuse or do not reply, file a complaint with the Commerce Commission, which is New Zealand's official consumer protection authority. You can lodge a complaint online via the Commerce Commission's website (www.comcom.govt.nz) or phone them at 0800 943 600. Provide your complaint with proof of your cancellation request, all email correspondence with Placeit, and bank statements showing the charges. The Commerce Commission investigates breaches of the Consumer Guarantees Act and can force Placeit to refund you or cancel your subscription if they've acted illegally.
Disputing charges with your bank
If Placeit charges you after your cancellation date, contact your bank immediately and report the charge as unauthorised or fraudulent. Most New Zealand banks allow you to dispute charges within 60 to 120 days of the transaction. Provide your bank with your cancellation confirmation email and explain that you cancelled before the charge occurred. Your bank can initiate a chargeback, which reverses the charge and investigates whether Placeit had your permission to bill you. This process typically takes 5 to 10 working days. In the meantime, keep Placeit informed in writing that you've disputed the charge with your bank, as this often prompts faster action. Tocancel advises combining a bank dispute with a Commerce Commission complaint to maximise your chances of a full refund.
Checklist: ensure your cancellation sticks
Use this checklist to confirm your Placeit cancellation is complete and permanent.
| Action | Status |
|---|---|
| I've logged into my Placeit account and accessed Subscription Settings | ☐ Done |
| I've clicked 'Cancel Subscription' and confirmed the cancellation on screen | ☐ Done |
| I've received a cancellation confirmation email from Placeit | ☐ Done |
| I've saved or screenshotted the confirmation email and on-screen message | ☐ Done |
| I've checked my bank statement 30 days later and confirmed no new Placeit charges appear | ☐ Done |
| If charged after cancellation, I've contacted Placeit support with my confirmation as proof | ☐ Done |
Contact details and escalation addresses for Placeit
If you need to reach Placeit for cancellation, refunds or disputes, use these contact methods.
How to contact Placeit support
Placeit does not publish a New Zealand-specific postal address or phone number for cancellations. Your primary contact method is email support via Placeit's website or your account dashboard. Visit placeit.net, log into your account, and look for a 'Contact Us' or 'Support' link. You can also try emailing [email protected] or [email protected] if you're unsure of the correct address. When you email, use the subject line 'Subscription Cancellation Request' and include your account email address, full name, and the date your current billing cycle renews. Allow 5 to 7 working days for a response. If Placeit does not respond or refuses to cancel, file a complaint with the Commerce Commission (contact details below) as your formal escalation point.
Escalation: commerce commission complaint
The Commerce Commission is New Zealand's consumer protection authority and investigates complaints about unfair trading practices, misleading conduct and breaches of the Consumer Guarantees Act 1993. If Placeit refuses to honour your cancellation request or continues charging you after cancellation, lodge a formal complaint online via www.comcom.govt.nz or phone 0800 943 600. You can also write to the Commerce Commission at P.O. Box 13 250, Tauranga 3141. Provide all email correspondence with Placeit, bank statements showing unauthorised charges, and your cancellation confirmation as supporting evidence. The Commission's investigation is free and can result in Placeit being ordered to refund you or pay compensation for your losses.
Why cancelling through tocancel gives you confidence
Cancelling a subscription feels overwhelming when you're unsure of your rights or worried about hidden charges. Tocancel has helped thousands of consumers cancel services like Placeit by providing clear, step-by-step guidance rooted in New Zealand consumer law. We translate complex legal concepts into plain language, so you understand exactly what you're entitled to and how to act if Placeit refuses to cooperate. Our cancellation guides are written by consumer-rights specialists who understand the tactics companies use to make cancellation difficult, and we show you how to overcome them. Whether you're cancelling your first subscription or disputing a billing error, Tocancel ensures you feel informed and empowered. Visit Tocancel today to access guides for hundreds of services, download your cancellation templates, and join thousands of New Zealand consumers who've successfully cancelled their unwanted subscriptions with confidence.