Cancel Placeit: The Right Way

How to cancel Placeit by envato and reclaim your money (Malaysia 2024)

Why Placeit auto-renewal frustrates malaysian users

Placeit by Envato is a design subscription tool that makes it easy to create mockups, logos, videos, and templates-but equally easy to forget you are paying for it. If you signed up for the free trial and now want to stop, you are not alone. The cancellation button is deliberately hidden, auto-renewal charges your card before you notice, and many users only realise they have been billed again when the charge appears on their bank statement.

The purpose of this guide is to walk you through your cancellation options, explain your legal rights as a Malaysian consumer, and show you exactly how to stop the charges. Tocancel has helped thousands of consumers like you take back control of their subscriptions.

What you are actually paying for

Placeit offers unlimited access to design assets: mockups, logo makers, video templates, and graphics. The service targets sellers, marketers, and small business owners who need quick visuals without learning heavy design software. However, the real cost lies in the auto-renewal model. After your free trial ends (typically 7 days), your account converts to a paid plan unless you cancel before the trial deadline. The minimum commitment is 1 month on monthly plans or 1 year on annual plans, and renewal happens automatically unless you stop it before the next billing date.

Your legal right: under Malaysia's Consumer Protection Act 1999, you have the right to cancel any subscription before the next renewal, and the company must honour that cancellation within a reasonable timeframe-typically within 24 to 48 hours.

How Placeit charges malaysian customers

Placeit pricing in Malaysia is approximately RM71 per month or RM423 per year, though rates may vary depending on exchange rates and promotions. The critical issue for Malaysian users is that billing can occur through three separate channels: the Placeit website itself, the Apple App Store, or Google Play. This means cancellation must happen in the right place-if you cancel in the wrong channel, your renewal will still be charged. The responsibility lies with you to identify which channel processed your subscription.

Tocancel recommends you log into your account immediately and note which billing method is active, because stopping the charge in the correct location is non-negotiable.

Your consumer rights under malaysian law

What the consumer protection act 1999 guarantees you

Malaysia's Consumer Protection Act 1999 protects you when you cancel a subscription. The law requires that any subscription service must allow cancellation before the next billing date, and once you cancel, the company cannot charge you again. If Placeit continues to bill you after you have cancelled, that is a breach of your consumer rights, and you can escalate the complaint to the Malaysian Ministry of Domestic Trade and Cost of Living (MDTCCOL).

Your legal position in plain language: once you submit a valid cancellation, Placeit cannot charge your card again. If they do, you can request a refund, dispute the charge with your bank, and file a formal complaint with the MDTCCOL if Placeit refuses to refund you.

When to escalate to the ministry of domestic trade and cost of living

If Placeit does not respond to your cancellation request within 7 days, or if they continue billing after you have cancelled, you have the right to lodge a formal complaint. The MDTCCOL enforces consumer rights across Malaysia and can compel Placeit to refund you and stop the charges. Visit their online complaint portal at www.kpdnkk.gov.my or call their consumer hotline.

Tocancel emphasises that you do not need a lawyer-the MDTCCOL handles complaints free of charge, and most companies comply once a formal complaint is filed.

How to cancel Placeit: step-by-step for each billing method

Critical checks before you cancel

Before clicking the cancel button, take three screenshots: your current plan page, your next billing date, and your account email or subscription status. Placeit retains user data for 30 days after cancellation, so download any mockups, logos, or videos you still need within that window. Log in and confirm whether your subscription was billed directly on the Placeit website, through the Apple App Store, or through Google Play-the correct cancellation channel depends entirely on where your payment came from.

• Check your next billing date in your account dashboard or store subscription page.
• Download and save any designs, mockups, or templates you need.
• Screenshot the plan name, status, and billing method before cancellation.
• Keep your most recent bank statement showing the last Placeit charge.

Cancel Placeit through the website (direct billing)

If you subscribed directly on Placeit.com, this is your cancellation path. Log in, navigate to Account Settings, select Cancel Subscription, and follow the on-screen prompts until you see a final confirmation message.

1. Go to placeit.net and log in with your email and password.
2. Click your profile icon or menu in the top right corner.
3. Select Account Settings or My Account.
4. Look for the Subscription or Billing section.
5. Click Cancel Subscription.
   • If you see a discount offer or retention message, continue-do not accept the offer unless you want to stay.
   • If you see multiple confirmation screens, proceed through each one until you reach the final "Cancellation Complete" or "Subscription Cancelled" message.
6. Screenshot the final confirmation page that shows your cancellation is complete.
7. Log out and wait 24 hours, then log back in to verify the cancellation status has changed to "Inactive" or "Cancelled".

The official Placeit help article for website cancellation is available at help.placeit.net. If you cannot find the cancel button after 10 minutes, email support immediately-Tocancel advises users not to waste time searching; contact support and ask for the cancellation link directly.

Cancel Placeit via apple app store

If you subscribed through the Placeit app on your iPhone or iPad, you must cancel in the App Store, not in the Placeit app itself. App Store subscriptions do not sync with the website cancellation panel.

1. On your iPhone or iPad, open the App Store app.
2. Tap your profile picture in the top right corner.
3. Select Subscriptions.
4. Find Placeit in the list of active subscriptions.
5. Tap Placeit and then tap Cancel Subscription.
   • If you see a prompt asking you to confirm, tap Confirm Cancellation.
   • You may see a retention offer; ignore it and proceed with cancellation.
6. When you see the message "Your subscription to Placeit will end on [date]", the cancellation is confirmed.
7. Screenshot this confirmation screen and save it.

Apple will stop charging you on your next billing date. If the charge appears after cancellation, contact Apple directly at support.apple.com and request a refund, citing the cancellation date as proof.

Cancel Placeit via google play

If you subscribed through the Placeit app on an Android device, cancel through Google Play, not in the app. Google Play subscriptions operate independently from the website.

1. Open Google Play on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Manage subscriptions.
4. Find Placeit in your active subscriptions list.
5. Tap Placeit and then tap Cancel subscription.
   • Google will ask why you are cancelling; you can skip this or enter a reason.
   • Tap Cancel subscription again to confirm.
6. You will see "Subscription cancelled" with a note: "Your access ends on [date]".
7. Screenshot this confirmation and save the date.

Google Play will no longer charge you after that end date. If a charge appears after the date shown, file a dispute through Google Play's billing support and provide your cancellation screenshot as proof.

What happens after you cancel Placeit

Your access and data after cancellation

Once your cancellation is confirmed, you retain access to Placeit until the end of your current billing cycle (e.g., if today is the 15th and your next billing date is the 30th, you can use Placeit until the 30th). After that date, your account becomes inactive and you cannot log in or download new templates. However, Placeit retains your account data, mockups, and designs for 30 days after cancellation. If you want to keep any designs, download them before the 30-day window closes.

After 30 days, your data is deleted and cannot be recovered. This means you have a limited time to retrieve anything you need from your account.

Refunds and billing disputes

Placeit's refund policy depends on when you cancel relative to your billing date. If you cancel before your next billing date, you will not be charged. If you cancel after you have already been billed for the next month or year, a refund is not automatic-you must request it. Under Malaysian consumer law, you have the right to request a refund within 14 days of the charge if you cancel before you have substantially used the service. For design subscriptions, "substantially used" is often interpreted as fewer than 5 or 10 designs downloaded.

To request a refund, email Placeit support at [email protected] with your original order date, the charge you want refunded, and a brief reason (e.g., "Cancelled subscription on [date] and should not have been charged"). Keep a copy of your email and any response. If Placeit refuses, you can dispute the charge with your bank and file a complaint with the MDTCCOL, citing the Consumer Protection Act 1999.

Tocancel has guided users through hundreds of refund disputes; the key is to submit your request in writing (email) so you have proof of the date and the company's response.

Placeit pricing and plan comparison

Monthly and annual pricing in malaysia

If you are currently on an annual plan and want out, cancel immediately-you will not receive a pro-rata refund unless you cancel within 14 days of the initial charge. After that window, Placeit treats the annual fee as non-refundable. However, Malaysian consumer law may allow you to dispute this if you believe the cancellation terms were not clearly disclosed at purchase.

Common mistakes that cost malaysian users money

Why cancellation fails even when users think they have cancelled

It is disheartening to cancel what you believe is your subscription only to see another charge appear. The most frequent reason is that users cancel in the wrong place. If you subscribed via Google Play but cancel on the website, Google Play will still charge you. If you subscribed on the website but cancel in the App Store, the website will continue billing. The second reason is incomplete cancellation: users see a retention offer, assume it means they cannot cancel, and stop. In fact, you must ignore retention offers and continue to the final confirmation screen. The third reason is timing: if you cancel on, say, the 25th and your renewal date is the 30th, the charge may process before your cancellation propagates through the system.

These mistakes are not your fault-they reflect a deliberately complicated cancellation process designed to keep you subscribed. Tocancel advises you to take screenshots at every step and contact support within 24 hours if you are unsure whether cancellation has taken effect.

Not downloading your designs before the 30-day deletion window

Many users forget that Placeit deletes your account data 30 days after cancellation. If you have created mockups, logos, or designs you want to keep, you must download them before that deadline. After 30 days, there is no recovery option-your files are permanently deleted. This is especially frustrating if you have used Placeit designs in commercial projects and need to keep copies for your records.

Set a calendar reminder for day 25 after your cancellation date to download everything you need.

Not checking your bank statement after cancellation

Even after you cancel, always monitor your bank statement for the next two billing cycles. Some subscriptions continue billing due to technical delays or system errors. If you see a charge after your cancellation date, contact your bank immediately and dispute it, citing your cancellation screenshot as proof. This is not paranoia-this is protecting yourself.

Your cancellation checklist for Placeit

Use this checklist to ensure you cancel correctly and protect yourself from unexpected charges:

• Log in to your Placeit account and take a screenshot of your current plan and next billing date.
• Identify which billing channel processed your subscription: website, Apple App Store, or Google Play.
• Download and save any mockups, logos, videos, or templates you want to keep.
• Follow the cancellation steps for your specific billing channel (website, App Store, or Google Play).
• Screenshot the final cancellation confirmation message showing your subscription is cancelled.
• Wait 24 hours, then log back in and verify your subscription status shows "Inactive" or "Cancelled".
• Check your bank statement 5 to 10 days after your cancellation date to confirm no charge appears.
• If you were billed for the next month, email [email protected] within 14 days requesting a refund.
• Keep all email correspondence and screenshots for 90 days in case you need to file a dispute or complaint with the MDTCCOL.
• Set a calendar reminder for day 25 after cancellation to download any remaining designs before the 30-day deletion window closes.

Contact Placeit for support or escalation

How to reach Placeit directly

If your cancellation is rejected, you cannot find the cancel button, or you are still being charged after cancellation, contact Placeit support immediately. Do not wait and hope the charges stop-reach out in writing so you have proof of your request.

Email: [email protected] - Include your account email, the date you attempted to cancel, a screenshot of your billing status, and the date of any unexpected charge. Expect a response within 5 to 7 business days.

Postal address (formal notice): Placeit can also be reached by mail at the address listed in their terms of use. Envato's registered office is Level 7, 180 Flinders Street, Melbourne, Victoria 3000, Australia, or the Envato Copyright Agent at PO Box 16122, Collins Street West, Melbourne, Victoria 8007, Australia. You can send a formal cancellation notice by post if email support is unresponsive.

If Placeit does not refund you

If Placeit denies your refund request or does not respond within 7 days, you have the right to escalate to the Ministry of Domestic Trade and Cost of Living. Visit www.kpdnkk.gov.my or call their consumer hotline to file a complaint. Provide them with: your account email, screenshots of the charge and cancellation date, copies of your email correspondence with Placeit, and your bank statement showing the charge. The MDTCCOL can compel Placeit to refund you and may impose penalties if the company violated the Consumer Protection Act 1999.

Tocancel recommends you always try email support first, then escalate to the MDTCCOL if the company does not respond within 7 days. This two-step approach creates a clear record of your efforts and strengthens your complaint if formal action becomes necessary.

Why you should cancel Placeit now

Is Placeit worth keeping?

If you are not actively using Placeit to create designs at least twice per month, the subscription is not worth the cost. At RM71 monthly or RM423 annually, you are paying a premium for convenience. Many free or cheaper alternatives exist: Canva (free tier available), Figma (free tier available), or one-time purchases of template packs from Creative Market. If you have other design subscriptions or if your projects have slowed, cancelling Placeit immediately reclaims money you can redirect to tools you actually use.

Tocancel has seen users pay RM852 per year (RM71 × 12 months) on Placeit while using it for only 2 or 3 designs. If that sounds like you, cancel today.

Summary: your rights and next steps

You have the right under Malaysia's Consumer Protection Act 1999 to cancel your Placeit subscription before your next billing date without penalty. Placeit cannot continue charging you after you cancel, and if they do, you can request a refund, dispute the charge with your bank, or file a complaint with the Ministry of Domestic Trade and Cost of Living. Cancellation must happen in the correct billing channel (website, Apple App Store, or Google Play), and you must follow the specific steps for each platform to ensure the renewal stops.

Take action today: log in, screenshot your current plan, and cancel using the step-by-step guide for your billing channel above. Download any designs you need, verify the cancellation within 24 hours, and monitor your bank statement for the next two cycles. If Placeit continues to charge you, email [email protected] immediately and reference your cancellation confirmation. If the company refuses to refund you, escalate to the MDTCCOL at www.kpdnkk.gov.my.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, reclaim refunds, and protect their rights. Whether you are cancelling Placeit or another recurring charge, Tocancel (tocancel.com) provides clear, step-by-step guidance tailored to Malaysian law and consumer rights. Start your cancellation today-your wallet will thank you.