Cancel Ratepunk: The Right Way

How to cancel Ratepunk and claim your 14-day refund in new zealand

Why you might want to cancel Ratepunk

Ratepunk is a travel price-comparison tool that helps you find lower hotel and flight rates across the internet. You access it via their website, browser extensions and mobile apps, and it offers optional paid membership tiers plus in-app purchases. The service operates globally but does not maintain a New Zealand postal address, which means your cancellation and refund requests will need to go through their Lithuanian headquarters.

Many New Zealand travellers sign up for Ratepunk's premium tier expecting consistent savings, only to discover they don't travel frequently enough to justify the annual cost. Others upgrade impulsively during a flight search and later want their money back. At Tocancel, we've helped thousands of consumers navigate subscription cancellations exactly like this, and we're here to walk you through every step so you understand your rights and take confident action.

Common reasons you might cancel Ratepunk

You might cancel Ratepunk if you rarely book travel, found the savings modest compared to free comparison sites, or simply forgot about the subscription renewing each year. Some users upgrade to premium, discover the extra features don't match their needs, and want an immediate refund. Others purchase add-ons by accident during a flight booking and need help getting their money back. Whatever your reason, you have consumer protection on your side.

When you have legal protection

Under New Zealand's Consumer Guarantees Act 1993, you have the right to cancel within a reasonable timeframe if the service fails to deliver what was promised. Ratepunk itself offers a 14-day money-back guarantee, which is a stronger safety net than the law requires. This means you have two layers of protection: Ratepunk's own guarantee and New Zealand consumer law enforced by the Commerce Commission.

Your legal position: if you cancel within 14 days of purchase, Ratepunk must refund your full payment. If you cancel after 14 days but before your next billing cycle, you can request cancellation without paying for another renewal cycle.

Ratepunk pricing and subscription plans

Ratepunk's pricing varies by platform and promotion, but here's what you need to know about costs in the New Zealand market.

Available plans and costs

Key pricing information

Prices displayed on Ratepunk's website are often shown in USD and converted to NZD at your bank's exchange rate, sometimes with a markup applied. Always check your billing statement to confirm the exact amount charged in New Zealand dollars. If you purchased through an app store (Apple App Store or Google Play), your price may differ from the website price due to regional pricing and app store commission fees.

Take action: before you cancel, locate your original purchase receipt or billing statement so you can quote the exact amount if you need to request a refund.

How to cancel Ratepunk: step-by-step by purchase method

Your cancellation process depends entirely on where you bought your subscription, and Tocancel recommends you follow the correct path first time to avoid delays.

Cancel a web subscription bought directly on ratepunk's website

If you signed up and paid directly on ratepunk.com, you cancel from your account dashboard. This is the fastest route and takes effect immediately.

1. Open your web browser and go to the Ratepunk website (ratepunk.com).
2. Log in to your account using your email and password.
   • If you've forgotten your password, click "Forgot password" and follow the email instructions to reset it.
3. Navigate to your account settings or profile page (usually found in the top-right menu under your name or avatar).
4. Look for a "Subscription" or "Billing" section.
5. Click "Cancel subscription" or "Manage subscription" and follow the prompts to confirm cancellation.
6. You will receive a confirmation email immediately. Keep this email as proof of cancellation.
7. Your subscription will stop renewing, and if you're within 14 days of purchase, request your refund by replying to the confirmation email or contacting their support team at [email protected].

Key action: save or screenshot your cancellation confirmation email. You'll need it if Ratepunk disputes your refund request or if you need to escalate to the Commerce Commission.

Cancel a subscription bought through apple app store or google play

If you subscribed via the Ratepunk mobile app on iPhone or Android, you must cancel through the app store itself, not through Ratepunk's website. App store subscriptions are managed separately from web subscriptions.

For iPhone (Apple App Store):

1. Open the Apple Settings app on your iPhone.
2. Tap on your name at the top of the screen.
3. Select "Subscriptions".
4. Find and tap "Ratepunk" from the list of active subscriptions.
5. Tap "Cancel subscription".
6. Apple will ask you to confirm. Tap "Confirm cancellation".
7. You will receive a confirmation email from Apple. Your subscription stops immediately, and you'll retain access until your current billing period ends.

For Android (Google Play):

1. Open the Google Play Store app.
2. Tap the profile icon in the top-right corner.
3. Select "Manage subscriptions".
4. Find and tap "Ratepunk".
5. Tap "Cancel subscription".
6. Google will ask for a reason (optional) and then confirm the cancellation.
7. You will receive a confirmation email from Google Play. Access continues until the current billing period ends.

Critical step: if you purchased within the last 14 days and want an immediate refund (not just cancellation), you must request it separately from the app store. Go to "Manage subscriptions", tap Ratepunk, and look for a "Request refund" or "Get help" option. App stores process refunds within 3-5 business days.

Cancel a one-off or in-app purchase

If you made a single add-on purchase (not a recurring subscription), the cancellation process differs. One-off purchases can only be refunded within 14 days of purchase under Ratepunk's policy and New Zealand consumer law.

1. Contact Ratepunk support directly at [email protected] or through their website's contact form.
2. Include your order number, purchase date, the exact amount charged (in NZD), and your reason for requesting a refund.
3. State clearly: "I am requesting a refund under Ratepunk's 14-day money-back guarantee and the Consumer Guarantees Act 1993."
4. Allow 5-7 business days for Ratepunk to respond and process your refund.
5. If they refuse, escalate your complaint to the Commerce Commission (see "Your consumer rights" section below).

Your right: Tocancel emphasises that one-off purchases made in error or within 14 days are covered by both Ratepunk's guarantee and New Zealand law, so you have strong grounds for a refund.

Claiming your 14-day refund from Ratepunk

Ratepunk offers a 14-day money-back guarantee, which gives you a clear window to cancel and reclaim your money with no questions asked.

How to request your refund

Contact Ratepunk's support team in writing (email is best) and include the following information:

• Your full name and email address associated with your account.
• Your order number or transaction ID (found on your receipt or in your email confirmation).
• The exact date you purchased the subscription or add-on.
• The amount charged in NZD dollars.
• A brief reason for cancellation (e.g., "I did not use the service" or "The features did not meet my expectations").
• A statement confirming you are within 14 days of purchase and requesting a full refund.

Send your refund request to: [email protected]

Include "14-day refund request" in your email subject line so it reaches the right team quickly.

Refund timeline and what to expect

Ratepunk typically processes refunds within 5-7 business days from the date they receive your request. However, your bank may take a further 3-5 business days to credit the money back to your account. In total, expect to see your refund between 8-12 business days after contacting support.

If you cancel after 14 days but before your next renewal date, you will not receive a refund for the current subscription period, but you can request cancellation to avoid being charged again. Tocancel recommends noting your renewal date (usually shown in your account settings) and submitting your cancellation request at least 3 days before it arrives.

If your refund does not arrive within 12 business days, contact support again and ask for a refund status update with a specific date by which the money will be credited.

Your consumer rights and legal protection

New Zealand consumer law gives you powerful protections when cancelling subscription services, and Tocancel wants you to know exactly where you stand.

Consumer guarantees act 1993

Under the Consumer Guarantees Act 1993 (enforced by the Commerce Commission), you have the right to:

• Cancel and receive a refund if the service is not delivered as promised or if it fails to work as advertised.
• Receive a full refund if you cancel within a reasonable timeframe (typically 14 days for digital services).
• Cancel recurring subscriptions at any time with reasonable notice (usually 1 billing period).
• Receive a refund for any billing period you do not use (e.g., if you cancel before a renewal date, you should not be charged for the next period).

Ratepunk's 14-day money-back guarantee aligns with this law and gives you explicit protection. If Ratepunk refuses to honour its own guarantee or the law, you can file a formal complaint with the Commerce Commission.

How to escalate a complaint

If Ratepunk refuses your cancellation or refund request, you can escalate formally:

1. Gather all evidence: your purchase receipt, cancellation email, refund request email, and any responses from Ratepunk.
2. Visit the Commerce Commission website (comcom.govt.nz) or call 0800 943 600.
3. File a consumer complaint. The Commerce Commission will investigate for free and can force Ratepunk to refund you if the company has breached the Consumer Guarantees Act.
4. The Commerce Commission typically responds within 20-30 working days.

Your legal position: Ratepunk is legally bound by New Zealand's consumer protection laws, and the Commerce Commission has the power to investigate complaints and award refunds. You do not need to pay a lawyer or fee to file a complaint.

Common mistakes to avoid when cancelling Ratepunk

Cancelling a subscription can feel stressful, especially if you're unsure of your rights. Here are the mistakes we see most often at Tocancel, and how to sidestep them.

Mistake 1: deleting the app instead of cancelling the subscription

Simply deleting the Ratepunk app from your phone does not cancel your subscription or stop billing. Your payment method will continue to be charged on your renewal date. You must cancel the subscription through your account settings or app store, then delete the app. Always cancel first, delete second.

Mistake 2: not saving your cancellation confirmation

If you cancel and do not receive or save a confirmation email, you have no proof of cancellation if a dispute arises. Always screenshot or save the confirmation page and email. If you don't receive a confirmation within 24 hours, contact support to confirm your cancellation went through.

Mistake 3: requesting a refund after 14 days without a reason

Ratepunk's guarantee covers refunds within 14 days. If you request a refund after 14 days with no valid reason, Ratepunk can refuse. However, if the service has failed to deliver (e.g., the app doesn't work, features are broken, or the service is unavailable in New Zealand), you may still have grounds under the Consumer Guarantees Act 1993. Always state your reason clearly in refund requests.

Mistake 4: cancelling via app store but not following up on refund separately

Cancelling your subscription through the app store stops future charges but does not automatically trigger a refund for the current period. You must request a refund separately within 14 days if you want your money back. App stores allow this within their own refund windows (usually 48 hours for Apple, 2 hours for Google Play), so act fast if you're within those windows.

Mistake 5: not checking which payment method is linked

If you have multiple email addresses or payment methods, Ratepunk might have charged a different card or PayPal account than the one you remember. Before requesting a refund, check your bank or credit card statements to confirm the exact charge amount and date. This helps you provide accurate details in your refund request.

What happens after you cancel Ratepunk

Cancelling is not the end of the process, and Tocancel recommends you take a few follow-up steps to protect yourself.

Immediate steps after cancellation

Once you've cancelled, you should:

• Check your account settings 24 hours later to confirm your subscription status shows as "cancelled" or "inactive". If it still shows as active, contact support immediately.
• Monitor your bank or credit card statement. If Ratepunk charges you after cancellation, you have grounds to dispute the charge with your bank and request a refund under the Consumer Guarantees Act.
• If you requested a refund, check your bank account every 2-3 days. Refunds can arrive earlier than expected. If 12 business days pass with no refund, follow up.
• Uninstall the app if you prefer, but this is optional and does not affect your cancellation status.

What if Ratepunk charges you again after cancellation?

If you're charged after cancelling, you can dispute the charge directly with your bank or credit card issuer. Provide them with your cancellation confirmation email and refund request. Your bank can reverse the charge within 30 days of the transaction (in many cases). If your bank refuses, escalate to the Commerce Commission with evidence of your cancellation and the disputed charge.

Key point: once you cancel, Ratepunk has no legal right to charge you again. If they do, it's a breach of the Consumer Guarantees Act, and the Commerce Commission will side with you.

Checklist: cancelling Ratepunk step-by-step

Use this checklist from Tocancel to ensure you've completed every step correctly and protected yourself legally.

Compare Ratepunk with other travel tools

Before you cancel, you might want to know how Ratepunk stacks up against free alternatives. Here's a quick comparison.

If you're cancelling Ratepunk because you're not seeing enough value, Google Flights and Hopper both offer free alternatives that provide price-drop alerts without a subscription fee. Skyscanner's free version covers hotels and flights equally well.

Contact and address information for Ratepunk

Ratepunk does not maintain a physical office in New Zealand. If you need to send a formal cancellation or complaint letter, use their registered address in Lithuania (where their parent company is incorporated):

Ratepunk support email: [email protected]

Registered company address (Lithuania):

Ratepunk
UAB Ratepunk
Gediminas Avenue 60
LT-01110 Vilnius
Lithuania

For faster resolution, always email [email protected] first. If you need to escalate to the Commerce Commission, you do not need Ratepunk's physical address; the Commerce Commission will contact them on your behalf.

Tocancel recommends sending cancellation and refund requests via email ([email protected]) and keeping all correspondence. Email creates a clear paper trail, which is crucial if you need to file a complaint with the Commerce Commission later.

Final takeaway: you have the right to cancel and be refunded

Cancelling Ratepunk is straightforward if you follow the correct process for your purchase method. Whether you bought through the website, app store, or made a one-off purchase, you have a 14-day window to cancel and claim a full refund under both Ratepunk's guarantee and New Zealand's Consumer Guarantees Act 1993. The Commerce Commission enforces this law and will support your complaint if Ratepunk refuses to honour your rights.

At Tocancel, we've helped thousands of New Zealand consumers cancel subscriptions they no longer need, and we know that taking action is often the hardest part. Follow our step-by-step guide, save your confirmation emails, and don't hesitate to escalate to the Commerce Commission if Ratepunk fails to respond within 7 business days. Your money is yours, and Tocancel is here to ensure you get it back. Start your cancellation today, and you'll be refunded within 2 weeks.