Cancel Ratepunk: The Right Way

How to cancel Ratepunk and avoid unexpected charges in malaysia

What Ratepunk is and why malaysian users sign up

Ratepunk is a subscription-based travel deal service that sends you flight alerts, hotel discounts, and travel add-ons through its website and mobile app. The company is registered in Lithuania, not Malaysia, which means your contract is governed by Lithuanian law, and all support flows through a single email address.

Many Malaysian users sign up believing Ratepunk works like a free comparison tool, but it operates on a paid membership model. There is no free trial; instead, Ratepunk offers a 14-day money-back guarantee from your initial purchase date. This distinction matters when you decide to cancel, because your refund window is tied to when you first paid, not when you request it.

The paid memberships Ratepunk offers

Ratepunk's core offer is a Flights Membership that sends economy-class deal alerts from your chosen departure airport. You can also purchase separate memberships for hotel deals and transfer deals, or upgrade to an Elite tier with extra features. There is also an Extra Airports add-on, which is a one-time purchase rather than a recurring subscription.

The confusion many Malaysian users face stems from the difference between your base membership and optional add-ons. If you subscribed to Flights Membership but later purchased an Elite Upgrade, you may see two separate line items on your billing page. This is normal, but it means you need to cancel both if you want to stop all charges.

How billing works for malaysian customers

Ratepunk prices its memberships in US dollars (USD). When you are billed, the amount converts to Malaysian Ringgit (RM) at your bank's exchange rate, so the exact RM amount may vary slightly from the USD quote. Your payment is processed through a US-based payment processor, even though the service is registered in Lithuania.

Ratepunk does not offer phone support, live chat, or a local Malaysian contact point. All support requests go to [email protected], and there are no published support hours. This limited support structure is one reason many users turn to Tocancel for guidance-having a clear cancellation plan prevents miscommunication and wasted time.

Your consumer rights when cancelling Ratepunk in malaysia

As a Malaysian consumer, you are protected by the Consumer Protection Act 1999, which gives you the right to cancel digital services within a reasonable timeframe if the service fails to meet advertised standards, or if the company acts unfairly.

What the consumer protection act 1999 covers for you

The Consumer Protection Act 1999 requires companies selling services in Malaysia to act fairly and honestly. This means Ratepunk must honour your cancellation request promptly, refund you within a stated timeframe, and not charge you again after you have cancelled. If Ratepunk refuses to refund you within 14 days of your cancellation request, or if they continue to bill you after you cancel, you have grounds to escalate to the Ministry of Domestic Trade and Cost of Living (MDTCCL).

Your legal position is straightforward: once you submit a valid cancellation request, Ratepunk must stop charging you. If they do not, MDTCCL can investigate and issue a compliance order. Tocancel helps you document every step so you have proof if you need to file a complaint.

The 14-day money-back guarantee and when it applies

Ratepunk's 14-day money-back guarantee begins on the date of your first payment, not on the date you decide to cancel. This means if you paid on the 1st of the month, your refund window closes on the 14th. After the 14th, Ratepunk treats your membership as a continuing subscription, and cancellation only prevents future charges rather than triggering a refund for the current period.

If you fall outside the 14-day window, you can still cancel to stop future charges, but you forfeit the refund for the current billing period. Tocancel recommends checking your payment date immediately so you know whether you are still eligible for a refund or whether cancellation will simply halt ongoing charges.

How to cancel Ratepunk through your account

Cancellation works differently depending on where you subscribed. If you signed up directly on Ratepunk's website, you cancel inside your account dashboard. If you subscribed through Apple App Store or Google Play, you cancel inside that app store instead.

Cancelling a Ratepunk web subscription

If you paid directly on Ratepunk's website, follow these steps to cancel your membership:

1. Visit app.ratepunk.com/auth/sign-in and log in with your email and password.
   • If you have forgotten your password, click "Forgot password?" and follow the email reset link.
2. Once logged in, click on your profile icon (usually top right) or navigate to "My Profile."
3. Look for a "Plan and Billing" or "Billing" section in the menu.
   • This section shows all active memberships and add-ons under "Active Plans."
4. Next to each active plan, click "Manage" or a similar button.
5. Select "Cancel Plan" from the options that appear.
6. Complete the short cancellation form if prompted (Ratepunk may ask for feedback).
   • You do not have to answer every question, but feedback helps the company improve.
7. Click "Cancel Plan" again to confirm your cancellation.
8. Wait for a confirmation message to appear on screen.
   • This is crucial: do not close the page or navigate away until you see the confirmation.
   • Take a screenshot of the confirmation message for your records.

Once you see the confirmation message, your subscription is cancelled. You should also receive a cancellation confirmation email at the address associated with your account within 24 hours. If you do not receive an email, log back into your account and check the Plan and Billing section-if the membership is no longer listed under "Active Plans," the cancellation went through.

Cancelling through apple app store (iOS)

If you subscribed to Ratepunk through Apple App Store, you must cancel the subscription inside the App Store, not inside the Ratepunk app itself. Here is how:

1. On your iPhone or iPad, open the App Store app.
2. Tap your profile icon (circle with a silhouette) at the top right.
3. Tap "Subscriptions."
4. Find "Ratepunk" in the list of active subscriptions and tap it.
5. Tap "Cancel Subscription" or "Edit" and then select the cancellation option.
   • Apple may offer a discount to keep your subscription-you can ignore this.
6. Confirm the cancellation when prompted.
7. You will see a message stating when your subscription ends (usually "Expires on [date]").
   • Until that date, you keep access to Ratepunk's features.
   • After that date, your access stops and you are not charged again.

Apple will send you a cancellation confirmation email. If you are within the 14-day refund window (14 days from the original purchase date), you can request a refund directly from Apple by visiting your purchase history and selecting "Report a Problem."

Cancelling through google play (Android)

If you subscribed via Google Play, cancel inside the Google Play app or website:

1. On your Android device, open the Google Play app.
2. Tap the profile icon (circle) at the top right and select "Payments and subscriptions."
3. Tap "Subscriptions."
4. Select "Ratepunk" from the list of active subscriptions.
5. Tap "Cancel subscription."
6. Follow the on-screen prompts and confirm your cancellation.
   • Google will show you the date your subscription ends.
7. Check your email for a cancellation confirmation from Google Play.
   • If you are within the 14-day refund period, you can request a refund through your Google Play purchase history.

For both Apple and Google Play, remember that the 14-day money-back window starts from your first purchase date, not from today. If you are past that window, your subscription will simply expire on the date shown, and you will not be charged again.

When you should cancel Ratepunk

Not every subscription is the right fit. Knowing when to walk away saves you money and frustration.

Clear reasons to cancel

You should cancel Ratepunk if:

• You no longer book flights or travel regularly enough to justify the cost.
• The deal alerts are not matching your route or travel style (for example, Ratepunk focuses on economy-class flight deals, so premium or business travellers may find limited value).
• You have found a cheaper or more reliable alternative, such as Orbtickets for discounted tickets, Fareocity for customer-service-focused bookings, or Packandfly for bundled travel packages.
• You are seeing unexpected charges or billing confusion (this is a signal to contact Tocancel for help resolving the issue before cancelling).
• The membership is not delivering deals that save you money compared to the subscription cost.

Do not feel guilty about cancelling. Subscriptions are month-to-month or annual commitments, and you retain the right to end them whenever they no longer serve you.

Refunds and what to expect after cancellation

The refund process depends on when you cancel and how long you have been subscribed.

Are you eligible for a refund?

You are eligible for a full refund if you cancel within 14 days of your initial purchase date. Ratepunk will process this refund to your original payment method (credit card, debit card, or Apple/Google account, depending on where you subscribed). The refund usually takes 3 to 5 business days to appear in your bank account.

If you are outside the 14-day window, you are not entitled to a refund for the current billing period. However, you can still cancel to prevent future charges. Your membership will remain active until the end of your current billing cycle (usually 30 days from the last charge), and then it expires automatically without renewal.

How to track your refund

After you request a cancellation or refund, check your email for confirmation from Ratepunk or from your payment processor (Apple, Google, or your bank). Save this email as proof. If you are within the 14-day window and the refund does not appear after 5 business days, contact [email protected] with:

• Your account email address.
• The date you made the purchase.
• The date you requested the cancellation.
• A screenshot of the cancellation confirmation message.
• Your bank transaction reference (found in your online banking portal).

Tocancel recommends keeping all cancellation confirmations and emails for at least six months, even after the refund arrives. If a dispute arises or Ratepunk charges you again by mistake, you will have proof of your cancellation request.

Common mistakes to avoid when cancelling Ratepunk

Cancellation frustration often stems from small oversights that are easy to prevent. Here are the pitfalls users encounter most frequently.

Mistake 1: cancelling in the wrong place

The most common error is cancelling inside the Ratepunk app when you subscribed through Apple or Google Play. This does not work. You must cancel inside the app store where you subscribed. If you subscribed on Ratepunk's website, cancelling through Apple or Google Play will not affect your account. Before you start, confirm where you originally signed up by checking your first receipt or payment confirmation email.

Mistake 2: navigating away before the confirmation appears

Inside the Ratepunk app, if you click "Cancel Plan" but then close the page or navigate away before you see the confirmation message, your cancellation may not go through. The system only finalizes the cancellation when you confirm it on the final screen. Always wait for the on-screen confirmation, take a screenshot, and then move on.

Mistake 3: ignoring extra add-ons

If you purchased a base membership plus an Elite Upgrade or Extra Airports add-on, you have more than one active plan. You must cancel each one separately. Check your "Active Plans" section carefully-if two or three plans are listed, cancel each individually to ensure no charges continue.

Mistake 4: not tracking your 14-day window

The 14-day money-back guarantee clock starts the moment you pay, not when you receive your first deal alert or set up your preferences. If you paid on Monday and you want a full refund, you have until Sunday of the following week. After that, refunds are not guaranteed. Write down your purchase date or set a phone reminder to cancel within the window if you are unsure.

Mistake 5: forgetting to cancel if you are within the window

If you are eligible for the 14-day refund, you must actively request it-Ratepunk will not refund you automatically after 14 days. Once the window closes, your membership rolls into a standard recurring subscription with no refund option. Cancel immediately if you want your money back.

What to do after you have cancelled Ratepunk

Cancellation is the start of the process, not the end. Here is what you need to do to protect yourself and confirm everything went smoothly.

Immediate steps after cancellation

Within one hour of seeing your cancellation confirmation:

• Take a screenshot of the confirmation message (or the page showing your plan has been removed from "Active Plans").
• Save this screenshot to your computer or phone alongside the cancellation confirmation email.
• Write down the date and time you cancelled in a simple note or spreadsheet, in case you need to reference it later.

These records serve as your proof if Ratepunk charges you again or if you need to escalate a dispute.

Check for unexpected charges in the coming weeks

Monitor your bank or credit card statement for the next 30 days. If your cancellation was successful, you should not see any new Ratepunk charges. If you do, note the date and amount, then contact [email protected] immediately with your cancellation confirmation and a copy of the unauthorised charge. Tocancel also recommends keeping your cancellation documentation at hand in case you need to file a chargeback with your bank.

Request a refund if needed

If you are within the 14-day money-back window, the refund should process automatically after your cancellation is confirmed. If you don't see the refund within 5 business days, contact Ratepunk with your proof of cancellation and ask for a status update. For Apple or Google Play subscriptions, you can also request a refund directly through the app store.

Comparison: Ratepunk versus travel deal alternatives in malaysia

If you are cancelling Ratepunk because it is not meeting your needs, you may want to explore other options. Here is a quick comparison of travel deal services available to Malaysian users.

Each service has a different approach to pricing and features. If you valued Ratepunk's deal alerts but not the cost, Orbtickets or Packandfly may suit you better. If you wanted better customer support, Fareocity is a free alternative with live chat availability. Tocancel has helped thousands of consumers cancel subscriptions they no longer need and find alternatives that match their budget-the key is choosing a service that delivers value before you commit.

How to request a chargeback if Ratepunk continues charging after cancellation

If Ratepunk ignores your cancellation and continues to bill you, you have the legal right to dispute the charge with your bank or payment processor.

Steps to file a chargeback

A chargeback is a formal dispute initiated through your bank or card issuer. Here is how to file one:

1. Contact your bank or credit card issuer as soon as you notice the unauthorised charge.
   • Call the number on the back of your card or log into your online banking portal.
2. Tell your bank you want to dispute a charge and file a chargeback for Ratepunk.
   • They will ask you to describe what happened and why the charge is unauthorised.
3. Provide your bank with all documentation:
   • Your cancellation confirmation message and email.
   • Screenshots showing the charge on your statement and the cancellation request date.
   • Any emails you sent to [email protected] requesting cancellation or refund.
   • The dates you attempted to cancel and the dates Ratepunk charged you afterward.
4. Your bank will investigate and contact Ratepunk for a response. This usually takes 10 to 20 business days.
5. Once the investigation closes, your bank will notify you of the outcome. If you win, the charge is reversed and you receive a credit.

Malaysia's Banking Regulation Act 2004 and Bank Negara Malaysia's guidelines support consumers' right to dispute unauthorised charges. If your bank does not help, you can escalate to Bank Negara Malaysia's Financial Mediation Bureau.

Your checklist before and after cancelling Ratepunk

Use this checklist to ensure you have completed every step correctly and have all necessary documentation.

Work through this checklist step by step. Once you have ticked every box, you are protected and you have a clear record of your cancellation.

How to contact Ratepunk and escalate a dispute

If Ratepunk does not respond to your cancellation or refund request, you need to know how to escalate.

Primary contact method

Ratepunk's only official support channel is email: [email protected]. There is no phone number, live chat, or local Malaysian support office. When you email, include your account email, the date you made the original purchase, the date you requested cancellation, and a screenshot of your cancellation confirmation. Ratepunk typically responds within 3 to 5 business days, though response times may be longer during peak travel seasons.

If Ratepunk does not respond or refuses to refund

If Ratepunk does not respond to your support request within 10 business days, or if they refuse to honour your cancellation or refund request despite your proof, you can escalate to the Ministry of Domestic Trade and Cost of Living (MDTCCL). MDTCCL enforces the Consumer Protection Act 1999 and can investigate complaints of unfair trading practices.

To file a complaint with MDTCCL:

• Visit the MDTCCL consumer complaint portal or call their hotline for guidance.
• Provide your complete complaint with all documentation: cancellation proof, payment evidence, and emails.
• MDTCCL will contact Ratepunk and ask them to respond.
• If Ratepunk violates the Act, MDTCCL can issue a compliance order or recommend legal action.

Tocancel recommends keeping every email and document you exchange with Ratepunk and any authorities. This record is your strongest protection if the dispute escalates to court or arbitration.

Contact details for Ratepunk in lithuania

Ratepunk is registered and operated in Lithuania, not Malaysia. If you need to contact the company directly beyond customer support, here is the registered business address:

Ratepunk
Vilnius, Lithuania
Email: [email protected]
Website: ratepunk.com

Note that Ratepunk does not maintain a physical office or postal address in Malaysia. All cancellation and refund requests must be submitted via email at [email protected] or through your account billing dashboard at app.ratepunk.com. Because the company is based outside Malaysia, disputes may take longer to resolve, which is why documenting everything immediately is crucial.

Final summary: cancelling Ratepunk with confidence

Cancelling Ratepunk is straightforward once you know the right steps. Whether you are outside the 14-day refund window or seeking a full reimbursement, your path is clear: identify your subscription platform, follow the platform-specific cancellation steps, collect your confirmation, and monitor for unexpected charges.

You are not locked in. The Consumer Protection Act 1999 guarantees your right to cancel, and once you do, Ratepunk must stop charging you. If they do not honour your request, MDTCCL stands behind you.

Tocancel has helped thousands of consumers cancel subscriptions they no longer need, recover lost refunds, and navigate disputes with overseas companies. Our guides break down every platform and every step, so you never feel lost or powerless. Bookmark this page, work through your checklist, and cancel with full confidence that you know what you are doing and what your rights are.

Ready to cancel? Log in to your Ratepunk account now, follow the steps above for your platform, and take that screenshot of your confirmation. You have got this.