Cancel Screenpal: The Right Way

How to cancel ScreenPal in new zealand and protect your subscription rights

Why you might want to cancel ScreenPal

ScreenPal (formerly Screencast-o-matic) is a cloud-based screen recording and video editing platform that lets you capture tutorials, presentations, and professional content directly from your browser or mobile device. You can record your screen, add voiceovers and captions, and export or share videos online without complex software installations.

The service offers a free tier for basic recording needs, alongside paid plans that unlock advanced editing, longer recording times, higher export quality, transcription features, and team collaboration tools. Many New Zealand creators use ScreenPal for onboarding videos, sales presentations, and educational content.

However, if your project has finished, you've found a better alternative, or the paid features no longer justify the cost, you have clear rights to cancel. At Tocancel, we understand that subscription management should be transparent and straightforward, which is why we've built this guide to help you exit cleanly and understand exactly what New Zealand consumer law entitles you to.

Common reasons to cancel ScreenPal

You might cancel because your project is complete, you've switched to competitors like Loom or Camtasia, or you've realised free alternatives deliver the same results. Others cancel when they discover the paid tier doesn't add enough value for their workflow. Whatever your reason, you deserve transparent cancellation steps and full visibility of your rights as a New Zealand consumer.

The cost of staying subscribed

If you're on a monthly or annual paid plan, continuing without cancellation means recurring charges hit your card indefinitely. Even after weeks of inactivity, auto-renewal pulls funds from your account until you explicitly cancel. Taking action today stops future charges and protects your cash flow.

Your consumer rights in new zealand and how they protect you

New Zealand consumer law provides you with solid legal protections when buying digital services like ScreenPal, regardless of where the company is based.

The consumer guarantees act and your protection

Under the Consumer Guarantees Act 1993, any software supplier must deliver a service that is of acceptable quality and works as described. This applies to ScreenPal even though it's an offshore provider. If the platform crashes frequently, fails to record video properly, or excludes promised features, you're entitled to a remedy: repair, replacement, or compensation.

Your legal position: Even if ScreenPal's terms state "no refunds for cancellations," the Consumer Guarantees Act can override that clause if the service itself is faulty or doesn't match what was advertised. If ScreenPal hasn't delivered what was promised, you may have grounds to demand a full refund outside their standard cancellation window.

This is a crucial shield many consumers overlook. Document any service failures, take screenshots of what you were promised during signup, and note the date issues started. This evidence becomes powerful if you need to escalate a dispute.

Fair trading act protections

The Fair Trading Act 1986 prevents companies from using misleading conduct, unfair contract terms, or aggressive sales tactics. If ScreenPal deliberately hides the cancellation button, charges undisclosed penalties, or makes the process intentionally complex, that conduct may breach the Act.

Tocancel recommends taking screenshots of pricing pages, recording support conversations, and saving all emails. This documentation strengthens your position if you need to lodge a complaint with the Commerce Commission, New Zealand's consumer protection authority.

How to cancel ScreenPal: step-by-step methods

You have multiple pathways to cancel your ScreenPal subscription, each effective but varying in speed and confirmation visibility.

Cancel via the ScreenPal website (fastest method)

This is your recommended approach because you receive instant confirmation and can see your remaining access period in real time.

1. Log in to your ScreenPal account using your email and password
2. Navigate to Account Settings or Subscription Settings (usually located in the top-right menu under your profile name)
3. Locate the Subscription or Billing section within Settings
4. Find the option labelled "Cancel Subscription," "Downgrade Plan," or "Manage Subscription"
5. Follow the prompts and confirm your cancellation
   • ScreenPal may offer a discount to retain you; decline this only if you're certain you want to cancel
   • Select your cancellation reason from the dropdown menu (this feedback helps improve their service)
   • Review your remaining access period and any refund eligibility
6. Take a screenshot of the cancellation confirmation page for your records
7. Check your email within 24 hours for a cancellation confirmation message from ScreenPal

After you complete these steps, your paid plan will end at the conclusion of your current billing cycle, and no further charges will be processed.

Cancel via email support

If you encounter technical issues logging in or navigating the website, contact ScreenPal's support team directly.

1. Visit the ScreenPal contact or support page on their website
2. Look for a support email address or contact form
3. Send a clear email stating: "I wish to cancel my ScreenPal subscription effective immediately" and include your account email address
4. Request written confirmation of your cancellation
5. Retain the confirmation email as proof of your cancellation request

Support teams typically respond within 1 to 3 business days. If you don't receive confirmation within this timeframe, follow up with a second email and consider escalating through Tocancel's support guidance.

Cancel via payment method (last resort)

If ScreenPal doesn't respond to cancellation requests or the website method fails, you can instruct your bank to block future payments.

1. Log in to your banking app or online banking portal
2. Locate your transaction history and find the ScreenPal charge
3. For credit or debit cards: contact your bank and request they block future charges from ScreenPal
4. For PayPal users: log in to PayPal, go to Settings, then Payments, then Manage Automatic Payments, find ScreenPal, and cancel the agreement
5. Inform ScreenPal support in writing that you've revoked payment authority

This method stops charges but doesn't formally close your account, so follow it with email confirmation of cancellation to ScreenPal for a clean record.

Understanding ScreenPal's pricing and what you're cancelling

Knowing your current plan helps you understand what charges will stop and whether you're eligible for any refund.

Prices shown are approximate NZD conversions and may vary based on promotional rates or currency fluctuations at the time of purchase. If you're uncertain of your current plan, log in and check your Account or Subscription page.

Refunds and what to expect after cancellation

Understanding your refund eligibility protects you from unexpected charges and helps you plan your finances accordingly.

Refund policy for mid-cycle cancellations

ScreenPal's standard refund policy typically does not offer refunds if you cancel mid-cycle on a monthly plan, though you retain access until your billing date. If you cancel on day 15 of a 30-day cycle, you've already paid for that month, and that fee is non-refundable under their standard terms.

However, if you paid for an annual plan and cancel within 30 days of purchase, many software providers-including ScreenPal-offer a full refund. Check ScreenPal's refund window when you cancel; if you're within the grace period, request a refund explicitly.

Invoking the consumer guarantees act for refunds

Your legal position: If ScreenPal has failed to deliver the service as promised (crashes, missing features, poor quality), you can demand a refund under the Consumer Guarantees Act, even outside their standard refund window. This is not a favour; it's your statutory right.

Contact ScreenPal support in writing (email, with screenshots as evidence) and cite the Consumer Guarantees Act 1993. State clearly: "The service has not met the standard of acceptable quality promised, and I request a full refund under New Zealand consumer law." Many companies respond promptly once they understand you know your rights.

Disputing charges with your bank

If ScreenPal continues charging after you've cancelled or refuses to refund a failed service, contact your bank and request a chargeback or reversal. Provide your cancellation confirmation email and screenshots of service failures as evidence. Your bank has 120 days from the transaction to investigate and may reverse the charge in your favour.

Before escalating to your bank, give ScreenPal 5 business days to respond to your refund request in writing.

What happens after you cancel

Cancelling your subscription is only the first step; understanding what comes next protects you from hidden surprises or accidental re-subscriptions.

Access and data after cancellation

Once your billing cycle ends, you lose access to paid features. Your recorded videos and projects typically remain accessible for 30 to 90 days (depending on ScreenPal's policy), giving you time to download or export them.

Before your final day of access expires, download any videos or projects you want to keep. Log in, locate your library, and export files to your computer or cloud storage. This prevents the heartbreak of losing work after cancellation.

Account deletion and data removal

Cancellation does not automatically delete your account. Your profile, email, and any remaining projects stay in ScreenPal's system. If you want complete removal, contact support and request full account deletion under your right to data privacy.

New Zealand's Privacy Act 2020 entitles you to request deletion of personal data held by overseas companies. Send ScreenPal a written request: "Please delete my account and all associated personal data under the Privacy Act 2020." Retain this request in writing for your records.

Preventing accidental re-subscription

Mark your calendar for your final billing date and verify no charge appears on your statement 5 days after cancellation. If ScreenPal charges you after the cancellation date, this is a billing error; contact your bank immediately and file a formal complaint with the Commerce Commission.

Tocancel recommends checking your bank statement every 30 days for the next 90 days to catch any unauthorized charges early.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, but many consumers stumble on preventable mistakes that cost them money or create months of frustration.

Not taking screenshots during cancellation

If a dispute arises later, your screenshot is proof you took action. ScreenPal's website may change, emails can be lost, and memories fade. Screenshot the cancellation confirmation page before you close the browser, and save the confirmation email when it arrives. This documentation is your legal shield.

Confusing "pause" with "cancel"

Some platforms offer a pause or suspend option instead of cancellation. Pausing temporarily stops charges but leaves your account active; it may re-enable automatically after 3 or 6 months. If you truly want to exit, choose "Cancel Subscription," not "Pause." Read the labels carefully before confirming.

Ignoring post-cancellation emails

ScreenPal may send retention emails offering discounts or trying to reactivate your account. Ignore these if you're certain about cancelling, and do not click reactivation links. However, if they offer a refund in a follow-up email, respond in writing to claim it, and Tocancel advises keeping that correspondence for your records.

Forgetting to download your data

Your recorded videos and projects exist on ScreenPal's servers, not your computer. After cancellation, you may lose access within 30 to 90 days. Download or export everything before your final day of access ends. This is not optional; it's essential for protecting your creative work.

Not monitoring charges after cancellation

Billing glitches happen. After you cancel, check your bank statement weekly for the next two months to confirm no charges appear. If ScreenPal charges you after your cancellation date, report it to your bank immediately and lodge a complaint with the Commerce Commission via their website.

Comparing ScreenPal to alternatives before you cancel

Before you finalize cancellation, consider whether an alternative better serves your needs.

If none of these alternatives suit you, Tocancel supports your decision to cancel ScreenPal. Your money, your choice.

How to lodge a complaint if ScreenPal refuses to cancel

If ScreenPal ignores cancellation requests or refuses to process them, you have formal avenues to escalate and protect your rights.

Formal complaint to ScreenPal

Send a registered email to ScreenPal support with the subject line: "Formal Notice of Cancellation and Dispute." Include your account email, the date you originally requested cancellation, and screenshots of all cancellation attempts. State a deadline: "I expect a response and cancellation confirmation within 5 business days."

Escalation to the commerce commission

If ScreenPal still refuses, file a formal complaint with the Commerce Commission, New Zealand's independent consumer authority. Visit the Commerce Commission website (beehive.govt.nz/commission), provide your evidence (screenshots, emails, cancellation confirmations, billing records), and describe the breach of the Consumer Guarantees Act or Fair Trading Act.

The Commerce Commission can force ScreenPal to refund you, compensate you for losses, and cease unfair practices. Your complaint costs nothing and carries legal weight.

Chargeback via your bank

As a final step, contact your bank and request a chargeback for all post-cancellation charges. Provide your cancellation confirmation, the rejection emails (if any), and your Commerce Commission complaint number. Your bank will initiate a formal investigation and may reverse charges in your favour within 60 days.

Tocancel has helped thousands of consumers navigate this process; you are not alone, and you have leverage.

Cancellation checklist

Use this checklist to ensure you've completed every step and protected your rights.

• Log in to ScreenPal and navigate to Subscription Settings
• Click "Cancel Subscription" and follow the prompts
• Confirm your cancellation reason (optional feedback)
• Take a screenshot of the cancellation confirmation page
• Save the cancellation confirmation email from ScreenPal
• Download or export all recorded videos and projects before access ends
• Mark your calendar for your final billing date (usually 30 days from cancellation)
• Check your bank statement 5 days after the final billing date to confirm no charge appears
• If a charge appears, contact your bank and file a chargeback claim immediately
• If ScreenPal refuses to cancel, contact the Commerce Commission and file a formal complaint
• Keep all screenshots, emails, and correspondence for 12 months as evidence

Key takeaways: your right to cancel and your protection under new zealand law

Cancelling a subscription is your right, not a favour. The Consumer Guarantees Act and Fair Trading Act protect you if ScreenPal makes cancellation difficult or refuses refunds for a faulty service. You have multiple cancellation methods; the website method is fastest and gives instant confirmation. Always take screenshots and retain emails as proof. If ScreenPal refuses to process your cancellation, the Commerce Commission has the authority to force compliance and compensate you.

Your financial security matters. Tocancel empowers you to reclaim control of your subscriptions and enforce your consumer rights without hesitation or guilt. Whether you're cancelling because you've finished your project, found a cheaper alternative, or discovered the service doesn't work as promised, you have law and leverage on your side. Take action today, document everything, and Tocancel's detailed guides will support you every step of the way.

Contacting ScreenPal: address and support channels

If you need to contact ScreenPal directly regarding cancellation or disputes, use the following channels:

Email support: Visit the ScreenPal website and locate the Contact Us or Help Centre page for current support email addresses.

Web address: ScreenPal does not maintain a dedicated postal address for cancellations in New Zealand. All correspondence should be conducted via their website contact form or support email.

Legal notice address (US-based): If you need to send a formal legal notice, ScreenPal's designated address for DMCA and legal notices is located in the United States. This address can be found on their website under Legal or Terms of Service sections.

For fast resolution, Tocancel recommends always sending cancellation requests via email with a read receipt and keeping copies of all correspondence. If ScreenPal fails to respond within 5 business days, escalate to the Commerce Commission. Your rights as a New Zealand consumer are enforceable, and Tocancel is here to help you exercise them confidently.