Cancel Teamgantt: Step-by-Step Guide

How to cancel Teamgantt in new zealand and keep your project data safe

What Teamgantt is and why you might want to leave

Teamgantt is a cloud-based project management platform that helps teams visualise work using Gantt charts, timelines, and task management tools. You can access it through any web browser or via mobile apps on iOS and Android. The service runs on a subscription model with pricing tiers ranging from starter plans for small teams through to enterprise packages with dedicated support.

If your team has outgrown Teamgantt, found a tool with better integrations, or the subscription no longer delivers value, cancelling is your right as a consumer. This guide walks you through exactly how to cancel, protect your data, and understand what happens next. Tocancel has helped thousands of New Zealand consumers navigate subscription cancellations with confidence.

How you access Teamgantt

Teamgantt is delivered as a cloud service accessible from any web browser. You can also download mobile apps from the App Store (iOS) or Google Play (Android) for project management on the go. The critical detail is where you subscribed. If you signed up directly on the Teamgantt website, you cancel on the web. If you purchased through Apple's App Store or Google Play, you must cancel through those platforms instead because Teamgantt cannot process app store subscriptions on your behalf.

Common reasons for cancellation

You might be cancelling because your team needs better reporting features, you have switched to a competitor like Monday.com or Asana, or the monthly cost no longer aligns with your project needs. Whatever your reason, cancelling promptly stops recurring charges and ensures your project data remains under your control during the transition. Tocancel understands that subscription management should be simple, and your right to cancel is absolute.

Your consumer rights when cancelling Teamgantt

New Zealand consumer law protects you when you purchase digital services like Teamgantt.

Consumer guarantees act and your protection

The Consumer Guarantees Act 1993 governs all consumer transactions in New Zealand, including software subscriptions. Under this law, digital services must be of acceptable quality, safe, and fit for purpose. If Teamgantt fails to deliver what was promised (for example, the service crashes regularly or features stop working), you have the right to request a refund or cancel without penalty.

Your legal position is clear: you can cancel your subscription at any time. Teamgantt may charge you for the remainder of your current billing period, but they cannot compel you to pay for future periods once you have requested cancellation. If the company delays your cancellation, refuses to confirm it, or charges you after you cancel, you can escalate to the Commerce Commission, which enforces consumer law in New Zealand.

Your data and cancellation

Before you cancel, download or export your project data. While Teamgantt typically allows access to your account until the end of your billing period, you are responsible for securing your own copies of projects, timelines, and task lists. Check Teamgantt's export options in your account settings to ensure you retain all work before the subscription ends.

How to cancel Teamgantt on the web

If you subscribed directly through Teamgantt's website, you cancel by contacting their support team via email.

Step-by-step cancellation process

1. Log in to your Teamgantt account at teamgantt.com using your email and password.
2. Locate and note your account email address and your billing email (these may differ).
   • Click on your profile or account settings to view both addresses.
   • Take a screenshot of your current subscription status and billing information as a dated record.
3. Open your email client and compose a new message to [email protected].
   • Subject line: "Cancellation request for [your account email]"
   • In the message body, include your full account email address.
   • Include your billing email if it differs from your account email.
   • Write clearly: "I request cancellation of my Teamgantt subscription effective immediately" or state a specific date if you prefer to cancel at the end of your current billing period.
4. Send the email and keep a copy for your records.
5. Wait for a confirmation email from Teamgantt support (typically within 1-2 business days).
   • The confirmation should state the cancellation date and clarify whether charges will continue until the end of your billing period.
   • If you do not receive confirmation within 48 hours, follow up with a second email.
6. Return to your Teamgantt account dashboard and verify that your subscription status shows as "cancelled" or "inactive" within 1-2 business days.
7. Check your bank or credit card statement 5-7 days after cancellation to confirm no new charges appear.

Your subscription will remain active until the end of your current billing period. You will not be charged for a renewal after that date. Tocancel recommends keeping all cancellation emails and screenshots for your records in case you need to dispute any charges with your bank.

What to expect after emailing support

Teamgantt support should acknowledge your cancellation request and provide a confirmation of the cancellation date. If the company asks for a reason for cancellation, you are not obligated to provide one, though doing so may help them improve their service. Your only obligation is to confirm the cancellation details in writing.

How to cancel Teamgantt on iOS

If you subscribed through Apple's App Store, you must cancel through your Apple account settings, not through Teamgantt directly.

Cancellation steps for iPhone and iPad

1. Open the App Store app on your iPhone, iPad, or Mac.
2. Tap or click your profile icon in the top right corner (this shows your Apple ID avatar or initials).
3. Select "Subscriptions" from the menu that appears.
4. Find and tap "Teamgantt" in the list of active subscriptions.
5. Tap the red "Cancel subscription" button.
   • Apple will show you when your subscription access ends (typically at the end of your current billing period).
   • You will receive a confirmation that cancellation is complete.
6. Verify the status has changed to "Cancelled" or "Expires on [date]" on the subscription details screen.
7. Your subscription will remain active until the expiry date shown. You will not be charged again after that date.

Apple does not process refunds for partial subscription periods under their standard policy, though you can request a refund through your Apple ID account if you believe you were charged unfairly. Tocancel advises checking the Refund section below for more details on this process.

How to cancel Teamgantt on android

If you subscribed via Google Play Store, cancel through your Google account on your Android device.

Cancellation steps for android phones and tablets

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions" from the menu.
4. Tap "Subscriptions" to see your active subscriptions.
5. Find and tap "Teamgantt" in the subscription list.
6. Tap the red "Cancel subscription" button.
   • Google Play will show you the cancellation date (usually the end of your current billing cycle).
   • Confirm the cancellation by tapping "Cancel subscription" again.
7. Check the subscription status, which should now display "Cancelled" or the expiry date.
8. You will retain access to Teamgantt until the end of your billing period. No further charges will apply after that date.

Google Play refund policies allow you to request a refund within 48 hours of purchase. If you cancel within this window, you may be eligible for a full refund of your most recent charge. Tocancel recommends submitting a refund request through the Google Play Store if you believe your cancellation should include compensation.

Pricing and billing information

Understanding Teamgantt's pricing structure helps you plan your cancellation timing and avoid unexpected charges.

Pricing in New Zealand Dollars (NZD) is approximate and may vary based on exchange rates and promotional discounts. Annual plans typically offer 10-15% savings compared to paying month-to-month. If you cancel mid-month, you will be charged until the end of your current billing cycle, but no further renewal charges will apply.

What happens after you cancel

Cancellation marks the end of your subscription, but several important things occur during and after the process.

Timeline of access and data retention

Once Teamgantt receives your cancellation request, your subscription enters a wind-down period. You retain full access to your projects, tasks, and files until the end of your current billing period. On that final date, your account access stops, and you can no longer view or edit projects within Teamgantt. The company typically retains your account data for 30-90 days after the subscription ends, but this policy varies. Download all your project data before the cancellation date to ensure you retain it permanently.

Stopping automatic renewal

Automatic renewal stops immediately when Teamgantt receives your cancellation email. You will not be charged for a new billing period. If you see a charge appear on your bank statement after your cancellation date, this is a billing error. Contact your bank and Teamgantt support immediately to dispute it. Tocancel can guide you through disputing unexpected charges if needed.

Refunds and chargebacks

Understanding your refund rights helps you recover money if Teamgantt has overcharged you or fails to cancel promptly.

Refund eligibility and timeline

Teamgantt's refund policy typically does not cover partial billing periods. If you cancel on day 10 of a 30-day billing cycle, you will be charged for the full 30 days. However, you have consumer rights if the service was not fit for purpose or of acceptable quality under the Consumer Guarantees Act. If Teamgantt failed to deliver the features promised or the service was regularly unavailable, you can request a refund as compensation.

To request a refund:

1. Email [email protected] with a clear explanation of why the service did not meet the guarantees (e.g., performance issues, missing features, unavailability).
2. Provide evidence such as screenshots, dates of outages, or communications with support.
3. Request a full or partial refund based on the period during which the service was faulty.
4. Allow 10 business days for a response.
5. If Teamgantt refuses, contact the Commerce Commission to lodge a complaint.

Chargebacks and disputing charges

If Teamgantt continues charging you after cancellation, dispute the charge through your bank or credit card provider immediately. Most banks offer a chargeback process (also called a dispute or reversal) if you can show evidence of cancellation. Provide your bank with copies of your cancellation email and Teamgantt's confirmation. This process typically takes 10-15 business days. Tocancel advises keeping all cancellation documentation for at least 90 days after your final charge to support any dispute.

Common mistakes when cancelling Teamgantt

Cancelling a subscription can feel stressful, especially when you have ongoing projects. Here are the traps to avoid so your cancellation goes smoothly.

Mistake 1: deleting the app without cancelling the subscription

Simply removing the Teamgantt app from your phone does not cancel your subscription. Your billing subscription remains active and will renew. You must cancel through the App Store, Google Play, or Teamgantt's website first. Only after you have received cancellation confirmation should you delete the app.

Mistake 2: not downloading your project data

Once your subscription expires, you lose access to all projects stored in Teamgantt. Export or screenshot your projects, task lists, and timelines before the cancellation date becomes effective. Teamgantt offers export options in the account settings menu, typically as CSV or PDF files. Missing this step means permanently losing your project history and planning data.

Mistake 3: cancelling through the wrong platform

If you subscribed via Apple's App Store but try to cancel on Teamgantt's website, your cancellation request will be ignored because the platforms operate independently. Check your confirmation email from when you first subscribed to see which platform you used. If unsure, contact [email protected] and state your billing method so they can direct you to the correct cancellation process.

Mistake 4: not keeping cancellation confirmation

Always save your cancellation confirmation email. If Teamgantt charges you again or claims you never cancelled, this email proves you did. Forward it to your bank immediately if an unauthorised charge appears. Tocancel recommends keeping cancellation records for at least six months.

Checklist before and after cancellation

Use this checklist to ensure your cancellation is complete and your data is safe.

Comparing Teamgantt with alternatives

If you are cancelling because you need different features, consider these alternatives used by New Zealand teams.

Each tool has different strengths. Tocancel recommends testing a free trial before switching so you confirm the new platform meets your needs before you fully cancel Teamgantt.

How to contact Teamgantt for support

If you need to reach Teamgantt during your cancellation process or to escalate a billing issue, use the contact details below.

Email support

Email [email protected] for all cancellation requests and billing inquiries. Include your full account email and billing email in your message. Support typically responds within one business day.

Mailing address (United states)

If email support does not resolve your issue and you need to send cancellation correspondence by post, Teamgantt accepts mail at:

Teamgantt Support
8 The Green, Suite 6000
Dover, Delaware 19901
United States

Note: Teamgantt does not maintain a dedicated New Zealand mailing address. Use the US address above for official cancellation correspondence if required. Post mail takes longer to process, so email is the recommended method.

Escalation to the commerce commission

If Teamgantt refuses to cancel your subscription or continues charging after you cancel, you can lodge a complaint with the Commerce Commission, New Zealand's consumer protection authority. The Commerce Commission enforces the Consumer Guarantees Act and can investigate unfair trading practices. Visit www.comcom.govt.nz to file a complaint with evidence of your cancellation request and any unauthorised charges.

Final steps and your rights summary

Cancelling Teamgantt is your absolute right as a New Zealand consumer. Under the Consumer Guarantees Act, you can terminate your subscription at any time. You may be liable for charges until the end of your current billing period, but no further. If the service was faulty or the company fails to honour your cancellation, you have the right to request compensation or a refund through the Commerce Commission.

Take action today by logging into your Teamgantt account, exporting your data, and sending your cancellation email to [email protected] with a clear statement of your intent. Keep all confirmation emails and screenshots. Monitor your bank account for 7 days after your expected final charge date to confirm no further billing occurs.

Tocancel has helped thousands of New Zealand consumers cancel subscriptions, dispute unfair charges, and protect their data. Whether you need guidance disputing a charge or want to understand your rights further, Tocancel is your trusted resource for cancellation advice. Visit tocancel.com to explore more subscription guides and consumer resources, and remember: your right to cancel is non-negotiable.