Cancel Teamup: Step-by-Step Guide

How to cancel Teamup and protect your rights in new zealand

What Teamup is and why you might want to cancel

Teamup is a cloud-based calendar and scheduling platform designed to help teams, organisations, and community groups coordinate events and manage appointments without requiring every participant to create an account. The service shines for its simplicity: you can share calendar links with colleagues, clients, or group members, who can then view or manage events directly without signing up. This makes it ideal for appointment booking, resource scheduling, team coordination, and event management across organisations of any size.

If you have landed here, you are likely considering cancellation because Teamup no longer fits your workflow, your team has migrated to another tool, or you have found a platform that better serves your needs. That is completely understandable. Tocancel is here to walk you through exactly what happens when you cancel, what your rights are as a New Zealand consumer, and how to protect yourself during the process.

When cancellation makes sense for your team

You might cancel Teamup if you have switched to a different scheduling tool your team prefers (such as Microsoft Teams, Google Calendar, or Slack integrations), you no longer need the premium features that your subscription provides, or you have discovered that the free plan covers everything you actually use. Some teams also cancel when they consolidate their software stack-consolidating calendar management into an existing platform rather than maintaining multiple tools.

The cost of delaying cancellation

Many people delay cancellation because they worry about losing calendar data or losing access mid-billing cycle. However, every month you delay is another month of charges you will not recover. Tocancel recommends cancelling now if you are not actively using the service, because New Zealand consumer law can help you recover charges if the service did not meet your reasonable expectations-but only if you act promptly and document your cancellation.

Your rights as a new zealand consumer

Before you cancel, you need to understand the legal protections that apply to your subscription.

The consumer guarantees act 1993 protects you

New Zealand's Consumer Guarantees Act 1993 (CGA) is your primary legal tool. It guarantees that any service you purchase must be of acceptable quality, fit for purpose, and delivered with reasonable care and skill. If Teamup failed to deliver these guarantees-for example, the calendar was frequently unavailable, data was lost, or the service was fundamentally different from what was advertised-you have the right to cancel and claim a refund, even if you are outside the initial cooling-off period.

Your legal position is this: the business must prove the service was of acceptable quality; you do not have to prove it was not. This burden falls on Teamup, not on you.

The fair trading act 1986 covers misleading conduct

The Fair Trading Act 1986 prohibits misleading or deceptive conduct by businesses. If Teamup misrepresented its features, availability, or pricing, or if you were not given clear information about how to cancel or what happens to your data, you can make a complaint to the Commerce Commission.

14-day cooling-off period for distance contracts

If you purchased your Teamup subscription online (which you almost certainly did), you have a 14-day cooling-off period during which you can cancel for any reason and receive a full refund. This period runs from the date of purchase or the date you received the service, whichever is later. If you cancel within 14 days, Teamup must refund your full payment unless you have already used a significant portion of the service.

After the 14-day period expires, you can still cancel-but your refund rights depend on whether Teamup breached the Consumer Guarantees Act or Fair Trading Act. Tocancel recommends documenting everything: take screenshots of the service, any error messages, and the cancellation date.

How to cancel Teamup in new zealand

Your cancellation method depends on where you purchased your subscription and which platform you use to access Teamup.

Cancel via the Teamup web platform

This is the primary method if you manage your calendar subscription directly through Teamup's website.

1. Log in to your Teamup account at teamup.com using your email address and password.
2. On your dashboard, locate the calendar you wish to cancel.
3. Click the calendar name to open it.
4. Click the blue menu icon (three horizontal lines) in the top left corner of the calendar view.
5. Select Settings from the dropdown menu.
6. Navigate to the Subscription tab within Settings.
   • If you are on a free plan, you will see no subscription section-you have nothing to cancel.
   • If you are on a paid plan, you will see your current plan details and billing date.
7. Click the button labelled Cancel Subscription.
8. Confirm your cancellation when prompted-Teamup will ask you to verify you wish to proceed.
9. Your calendar will remain active and fully functional until the end of your current billing period.
10. After that date, your calendar automatically downgrades to the free plan, and all premium features become unavailable.

Critical step: Take a screenshot of your subscription settings before you click cancel. Include the plan name, billing date, and the confirmation message. This creates a record that you have cancelled and will help if you need to dispute future charges or file a complaint with Tocancel or the Commerce Commission.

Cancel if you subscribed through the apple app store

If you purchased a Teamup subscription through the Apple App Store on your iPhone or iPad, you must cancel through your Apple account, not through Teamup directly.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen to access your Apple ID account.
3. Tap Subscriptions from the menu options.
4. Find Teamup in your list of active subscriptions.
5. Tap Teamup to view your subscription details.
6. Tap Cancel Subscription.
   • Apple will display the exact date your subscription will end.
   • You will retain access until that date.
7. Confirm your cancellation-Apple will send you an email confirmation.

Important warning: If you cancel through the Apple App Store but continue paying through another method (such as a credit card linked to the Teamup website), you will still be charged. Always cancel through the payment method you actually use.

Cancel if you subscribed through the google play store

If you purchased your Teamup subscription through the Google Play Store on an Android device, you manage the subscription through your Google Play account.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Manage subscriptions or Subscriptions.
4. Find Teamup in your active subscriptions.
5. Tap Teamup to view your subscription details.
6. Tap Cancel subscription.
   • Google will show you the final billing date and access expiry date.
   • You will retain full access until the end of your current billing period.
7. Confirm your cancellation-Google will send you a confirmation email.

What happens after you cancel your subscription

Understanding what occurs after cancellation helps you plan your transition and protect your data.

Your calendar data and access timeline

When you cancel, Teamup allows you to retain access to your calendar until the end of your current billing period. This grace period gives you time to export your calendar data, share event details with your team, or transition to an alternative platform. After that date expires, your calendar automatically downgrades to the free plan, and premium features such as unlimited calendars, advanced permissions, and custom branding become unavailable.

You should export or backup all calendar data before your billing period ends. Tocancel recommends downloading your calendar in ICS format (a standard format compatible with Google Calendar, Outlook, and most scheduling tools) so you can import your events into your new platform without losing any information.

What to do with your calendar after cancellation

You have several options once your subscription ends:

• Keep it on the free plan: Your calendar will downgrade automatically and remain accessible with limited features.
• Delete it entirely: Return to Settings and select Delete Calendar if you no longer need it.
• Archive shared links: If you have shared calendar links with external users, those links will stop functioning once your paid plan expires, so notify users in advance.
• Export to another platform: Download your calendar data and import it into Google Calendar, Microsoft Outlook, or another scheduling tool.

Refunds and billing disputes

Knowing your refund rights protects you from unexpected charges.

Refunds within the 14-day cooling-off period

If you cancel within 14 days of purchase, you are entitled to a full refund under New Zealand's distance selling rules. Teamup must process your refund within 14 days of receiving your cancellation request. Check your bank or payment method to confirm the refund has been processed.

If Teamup does not refund you within 14 days, contact your bank or credit card provider and request a chargeback. Provide them with your cancellation confirmation screenshot and explain that you cancelled within the cooling-off period. Your bank can recover the funds on your behalf.

Refunds after the 14-day period

After 14 days, refunds depend on whether Teamup breached the Consumer Guarantees Act or Fair Trading Act. If the service failed to meet acceptable quality standards, was unfit for purpose, or was misrepresented, you can still claim a refund or credit. Tocancel recommends documenting:

• Dates when the service was unavailable or malfunctioned.
• Screenshots of errors, downtime, or missing features.
• Emails or messages to Teamup support describing the problems.
• Any marketing materials or descriptions that were misleading.

Send a formal dispute letter to Teamup's support team (detailed in the contact section below) explaining the breach and requesting a refund. If Teamup refuses, escalate your complaint to the Commerce Commission, which enforces consumer protection laws in New Zealand.

Charges you may encounter

Teamup may attempt to charge you for services rendered before your cancellation took effect. These charges are legitimate if your subscription was active on those dates. However, they must not charge you after your confirmed cancellation date. If you see charges after cancellation, dispute them immediately with your bank.

Teamup pricing in new zealand

Understanding Teamup's pricing helps you assess whether you should continue paying or cancel.

If you are paying more than these rates, contact Tocancel support to verify your billing. You may be on a legacy plan or paying a different currency that has inflated your actual cost.

Common mistakes when cancelling Teamup

Many people cancel but then encounter unexpected charges or data loss. Here are the pitfalls to avoid.

Mistake 1: cancelling through one method but not the others

If you subscribed through both the web platform and the Apple App Store, you must cancel through both. Cancelling only one leaves the other active and you will continue to be charged. Before cancelling, audit all your payment methods-check your credit card statements for recurring Teamup charges over the past 3 months and cancel each subscription separately.

Mistake 2: not exporting your calendar data before the billing period ends

Once your paid subscription expires and downgrades to free, you lose access to advanced export features. Export your calendar data now, while you still have a paid plan. Save it as an ICS file and store it on your computer or cloud storage.

Mistake 3: forgetting to notify shared users

If you have shared your Teamup calendar with colleagues, clients, or team members via a link, those people will lose access once your paid plan expires. Send them an email at least 1 week before your cancellation date notifying them of the change and providing them with alternative calendar access.

Mistake 4: not taking a cancellation screenshot

If Teamup later claims you never cancelled or charges you for additional months, your screenshot proves otherwise. This is your evidence in any dispute with Teamup or your bank. Take the screenshot immediately after confirming cancellation and store it safely.

What to do if Teamup refuses to cancel or refund

If you have followed the cancellation steps but Teamup continues to charge you or refuses your refund request, you have escalation options.

Step 1: request a refund in writing

Email Teamup support at [email protected] with the subject line "Refund request for cancelled subscription." Include:

• Your account email address.
• The calendar name or ID.
• Your cancellation date and the screenshot you took.
• A clear statement of the amount you want refunded and why.
• A deadline of 14 days for Teamup to respond.

Send this email via registered or tracked post if possible, so you have proof of delivery. Keep a copy for your records.

Step 2: dispute with your bank or payment provider

If Teamup does not respond or refuses your refund claim, contact your bank or credit card provider immediately. Explain that you have cancelled your subscription but Teamup continues to charge you. Your bank can initiate a chargeback, which forces Teamup to return the funds or explain why they are justified.

Provide your bank with:

• Your cancellation screenshot.
• A copy of your dispute email to Teamup.
• Copies of the disputed charges from your bank statement.
• Any email confirmations from Teamup acknowledging your cancellation.

Step 3: escalate to the commerce commission

If your bank cannot recover the funds or Teamup claims the charges are valid, lodge a formal complaint with the Commerce Commission. The Commerce Commission is New Zealand's consumer protection authority and has the power to investigate breaches of the Consumer Guarantees Act and Fair Trading Act, and can compel Teamup to refund you.

Visit www.comcom.govt.nz to file your complaint. Include all documentation: cancellation screenshots, correspondence with Teamup, bank statements, and your dispute history. Tocancel supports many consumers through this process and can advise you on framing your complaint effectively.

Cancellation checklist for Teamup

Use this checklist to ensure you have cancelled correctly and protected yourself.

Customer reviews and experiences

Customers generally rate Teamup highly for ease of use and reliability. However, some users report frustration with the cancellation process and difficulty reaching support. Tocancel has reviewed feedback across multiple platforms and identified key themes:

• Positive: "Simple to set up, clean interface, great for sharing calendars with non-technical team members."
• Positive: "No sign-up required for guests-huge advantage over Google Calendar."
• Negative: "Cancellation was easy, but support took weeks to respond to my refund request."
• Negative: "Charged twice after I cancelled because I forgot to cancel through the Apple App Store as well."

These experiences underline why Tocancel emphasises documentation and double-checking all payment methods before cancelling. One-off support delays are normal, but you can avoid duplicate charges by being systematic.

Contact information for Teamup

If you need to contact Teamup regarding your cancellation or account, use these details:

• Email: [email protected]
• Website: www.teamup.com
• Registered office: Teamup AG, Rämistrasse 6, 8001 Zurich, Switzerland
• Response time: Teamup typically responds to support emails within 2 to 5 business days.

For formal disputes or refund requests, send your correspondence via email to [email protected] and retain a copy. Although Teamup is registered in Switzerland, it must comply with New Zealand consumer law when selling to New Zealand residents, and the Commerce Commission can enforce your rights.

Summary: take control of your subscription now

Cancelling Teamup is straightforward if you know where to look and what your rights are. You have the legal protection of New Zealand's Consumer Guarantees Act and Fair Trading Act, which guarantee that services must be of acceptable quality and fit for purpose. If Teamup has not met these standards, you can cancel and claim a refund even outside the 14-day cooling-off period.

Follow the step-by-step cancellation method that matches your payment source (web, Apple, or Google Play), take a screenshot of your confirmation, export your calendar data, and monitor your bank statement for the next 30 days to ensure no further charges appear. If Teamup refuses to refund you or charges you after cancellation, escalate to your bank and then to the Commerce Commission.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover lost refunds, and understand their rights when businesses refuse to comply. You are not alone in this process, and you have powerful legal tools at your disposal. Cancel today, protect your data, and move to a scheduling platform that truly serves your team's needs.