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Cancel VPN Proxy Master: The Right Way
Learn how to cancel your VPN Proxy Master subscription and secure your refund. Get expert tips with a 4.8/5 rating. Start your cancellation today!
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How to cancel VPN Proxy Master in new zealand and secure your refund
Why you might want to cancel VPN Proxy Master
VPN Proxy Master is a virtual private network service that encrypts your internet connection and masks your real location by routing your traffic through remote servers in multiple countries. You use it to browse privately, access content restricted by region, and add an extra layer of security to your online activity. The service runs on iOS and Android mobile apps, plus desktop versions, with subscriptions managed through Apple App Store, Google Play, or directly via the company's website.
Many New Zealand users choose to cancel for straightforward reasons: they no longer need daily VPN protection, they've found a competing service that suits them better, or they simply want to cut monthly expenses. The process is straightforward once you identify which platform you subscribed through and understand your rights under New Zealand consumer law. At Tocancel, we help thousands of New Zealand consumers take control of their subscriptions and recover money when a service no longer works for them.
Your consumer rights and what the law means for you
How the consumer guarantees act protects you
New Zealand's Consumer Guarantees Act 1993 is your legal foundation when you buy any digital service, including VPN subscriptions. This law guarantees you the right to expect that VPN Proxy Master works as advertised, maintains acceptable quality, and performs its stated purpose reliably. If the service fails, becomes unavailable for extended periods, or doesn't deliver what the provider claims, you can request a refund or remedy without waiting for their standard refund window.
Here's what makes this powerful: even if VPN Proxy Master's terms state that refunds are only available within 30 days, the Consumer Guarantees Act overrides their policy if the service is faulty or fails to meet reasonable expectations. Document any evidence of service failures, dropped connections, or outages - screenshots, error messages, and timestamps - because this evidence becomes your legal lever if you need to escalate.
Your legal position on refunds and timelines
VPN Proxy Master allows refunds within 30 days of purchase under their standard terms, but you remain entitled to pursue a remedy under consumer law if the service was defective when you bought it. After the 30-day window closes, you lose the automatic refund option, but your Consumer Guarantees Act rights remain active. If the company refuses a refund beyond 30 days and you have genuine proof of a fault, you can escalate to the Commerce Commission or seek free advice from Citizens Advice Bureau New Zealand.
Your legal position is straightforward: a defective service is the company's liability, not yours, regardless of how much time has passed.
How to cancel VPN Proxy Master step by step
Cancel your subscription through apple app store
If you subscribed via Apple, you cancel directly within Apple's ecosystem and keep full VPN access until your current billing cycle ends.
- Open Settings on your iPhone, iPad, or Mac
- On iPhone or iPad: tap your Apple ID banner at the very top of the Settings app
- On Mac: open System Settings and select your Apple ID name in the sidebar
- Select Subscriptions (or Subscription Settings on macOS)
- Find VPN Proxy Master in your list of active subscriptions and tap it
- Tap Cancel Subscription
- Apple may offer you a discount to stay subscribed - you can safely ignore this offer and proceed
- Confirm your cancellation choice
- Your subscription remains active until the end of your current billing period
- You retain full VPN access for the remainder of that cycle
- Take a screenshot of the cancellation confirmation screen as proof of your action
Apple processes cancellations in its system immediately, but it can take up to 24 hours for the change to appear in your billing settings. If you're charged again after cancelling, you have a strong case for a refund because you took documented action.
Cancel your subscription through google play store
If you subscribed via Google Play on an Android device, your cancellation happens within Google's app ecosystem and you keep VPN access through the end of your current billing period.
- Open the Google Play Store app on your Android device
- Tap the menu icon (three horizontal lines) in the top left corner
- Select Manage my subscriptions or My subscriptions
- Find and tap VPN Proxy Master in your active subscriptions
- Tap Cancel subscription
- Google may show you retention offers or discount options - you can disregard these and continue
- Confirm your cancellation
- Your access continues until your current billing period ends
- No charges occur after that date
- Take a screenshot of the confirmation as your proof of cancellation
Google Play processes cancellations within minutes, and your subscription status updates automatically.
Cancel directly through VPN Proxy master's website
If you subscribed directly via VPN Proxy Master's website rather than through an app store, you cancel through your account dashboard.
- Visit the VPN Proxy Master website and log in to your account
- Navigate to Account Settings or Subscription Management
- Locate your active subscription and select the Cancel or End Subscription option
- Choose your cancellation reason from the dropdown menu (optional but helpful for feedback)
- Confirm your cancellation
- Access continues until the end of your current billing cycle
- No further charges apply after that date
- Save or screenshot the cancellation confirmation page as proof
If you cannot find the cancellation option on the website, contact VPN Proxy Master's support team directly and request cancellation in writing by email - this creates a documented record of your request.
Understanding VPN Proxy master's pricing and subscription options
| Plan type | Billing period | Approximate cost (NZD) | Cancellation window | Refund eligibility |
|---|---|---|---|---|
| Monthly subscription | Every 30 days | $12-16 per month | 30 days from purchase | Within 30 days of charge |
| Quarterly subscription | Every 90 days | $30-36 per 3 months | 30 days from purchase | Within 30 days of charge |
| Annual subscription | Every 12 months | $90-110 per year | 30 days from purchase | Within 30 days of charge |
| Trial period | First month | Often NZD $1 or free | Before trial ends | Full refund if cancelled during trial |
VPN Proxy Master's pricing varies slightly depending on subscription length, with annual plans offering the lowest monthly cost. However, longer-term plans also commit you to higher upfront costs, which makes cancellation within the 30-day refund window especially important.
What happens after you cancel VPN Proxy Master
Your access and timeline after cancellation
Once you cancel VPN Proxy Master, your service continues without interruption until the end of your current billing period. For example, if you pay monthly on the 15th of each month and cancel on the 20th, you keep full VPN access until the 15th of the following month. After that date, your connection is no longer protected by the VPN and your IP address becomes visible to websites you visit.
Plan your cancellation timing carefully to maximise the value you've already paid for. If you cancel early in a billing cycle, you're effectively wasting the portion of your subscription you've already paid for, so consider cancelling closer to your next renewal date if possible.
Disconnecting from servers and removing the app
On the day your VPN access expires, manually disconnect from any active VPN servers within the app. After that, you can delete the VPN Proxy Master app from your device if you wish, though keeping it installed does no harm if you might return to it later. Your account login credentials remain valid if you ever want to reactivate, though your payment method may need updating if the card on file has expired.
If you delete the app before your access expires, you can still log back in on any device and use the service through the web version or reinstall the app - the app deletion doesn't affect your active subscription.
How to pursue a refund beyond the 30-day window
When the consumer guarantees act gives you leverage
If VPN Proxy Master was faulty when you purchased it, or if it failed to provide the service it advertised, you can request a refund even after 30 days have passed. The Consumer Guarantees Act recognises that some service failures take time to discover, and the law doesn't restrict your refund rights based on an arbitrary calendar deadline when the company's failure caused the problem.
Examples of defects that entitle you to a refund include persistent connection failures, severe speed degradation, servers that don't work as advertised, or the service being unavailable for extended periods. Compile all evidence: screenshots of error messages, dates when the service failed, logs from your device showing dropped connections, and any correspondence you had with VPN Proxy Master's support team.
Escalation path if VPN Proxy Master refuses
If VPN Proxy Master refuses to refund you beyond 30 days and you have evidence of a genuine fault, escalate to the Commerce Commission, which is New Zealand's regulatory body for consumer protection and fair trading. You can lodge a complaint at comcom.govt.nz or contact Citizens Advice Bureau New Zealand for free guidance on your case.
Write a formal refund request email to VPN Proxy Master's support team, citing the specific fault, the dates it occurred, and the evidence you've gathered. Request a full or partial refund within 14 days. If they refuse or don't respond, you have grounds to escalate to the Commerce Commission with your documented evidence and correspondence.
Most companies comply with refund requests once they understand you're prepared to escalate to a regulator, because a formal complaint becomes part of their record.
Common mistakes to avoid when cancelling
Cancellation can feel stressful, especially if you're uncertain about your rights, but you're not alone in this process and Tocancel stands with you to ensure you get the outcome you deserve.
Mistake 1: deleting the app without cancelling the subscription
Removing the app from your device does not cancel your subscription. You will still be charged on your next renewal date even though the app is gone. Always cancel the subscription first through the app store or website, then delete the app if you wish.
Mistake 2: cancelling only from one platform if you have multiple subscriptions
If you signed up for VPN Proxy Master on both iOS and Android, or on the app store and the website, each subscription is separate and requires its own cancellation. Check all platforms you use and cancel each subscription individually to avoid duplicate charges.
Mistake 3: not preserving proof of your cancellation
Screenshots of your cancellation confirmation are your protection against accidental recharges or disputes. Take screenshots on the day you cancel and store them safely. If you're charged after cancelling, you can show your proof to the payment processor (Apple, Google, or your bank) and they will refund you.
Mistake 4: ignoring retention offers or discount messages
When you initiate cancellation, VPN Proxy Master or the app store may offer you a discount to stay subscribed. These offers are legitimate but optional - proceeding with cancellation after seeing an offer is not a mistake and does not obligate you to accept the discount.
Common questions about cancelling VPN Proxy Master
Can i get a refund if i cancel immediately after purchasing?
Yes. You have 30 days to request a refund from the date of purchase. If you cancel within this window, you can contact VPN Proxy Master's support team and request a full refund, citing either a change of mind or genuine service issues. Provide your subscription confirmation email and request the refund in writing.
What if my payment method is declined after i cancel?
If your card is declined on a renewal date, VPN Proxy Master cannot charge you successfully and your service will suspend. However, the company may attempt the charge multiple times over several days, which can result in multiple failed transaction fees from your bank. Cancel proactively rather than relying on payment failure to stop charges.
Does cancelling affect my privacy or data?
Cancelling your subscription does not delete your account or personal data held by VPN Proxy Master. If you want the company to delete your account entirely, you must make a separate request to their privacy team. Check their privacy policy for instructions on account deletion.
Can i pause my subscription instead of cancelling?
VPN Proxy Master does not offer a pause or suspension feature. You must cancel to stop charges. If you think you might return to the service later, you can reactivate your subscription at any point using the same email address, though you will be treated as a new customer for any promotional offers.
Your cancellation checklist for VPN Proxy Master
| Task | Status | Due date |
|---|---|---|
| Identify which platform you subscribed through (Apple, Google, or website) | To do | Today |
| Log in to the relevant platform and locate your subscription | To do | Today |
| Cancel the subscription using the correct method for your platform | To do | Today |
| Take a screenshot of the cancellation confirmation | To do | Today |
| Verify that no charge appears on your next renewal date | To do | On renewal date |
| Request a refund if you cancel within 30 days or discover a service fault | To do | Within 30 days or immediately upon discovery of fault |
Work through this checklist methodically and you'll ensure no step is missed and no charge goes undetected.
How to contact VPN Proxy Master if you need support
Official contact details
VPN Proxy Master is based in Singapore and does not maintain a New Zealand postal address. You can reach their support team through the following channels:
- Support email: [email protected] or [email protected]
- In-app support: open the VPN Proxy Master app and navigate to Help or Contact Support
- Website support form: visit the official VPN Proxy Master website and use the contact form
Send cancellation requests or refund inquiries by email and request written confirmation of receipt. Keep copies of all correspondence in case you need to escalate to the Commerce Commission.
If VPN Proxy Master doesn't respond
If support doesn't reply within 7 business days, lodge a complaint with the Commerce Commission at comcom.govt.nz. Alternatively, contact Citizens Advice Bureau New Zealand for free advice on next steps. You can also raise a chargeback with your bank or payment provider if you believe you've been charged without consent or after cancellation.
Why new zealand consumers choose tocancel
Cancelling a subscription should be straightforward, but many companies design their systems to make it deliberately difficult. Tocancel exists because you deserve clarity, speed, and confidence when you take back control of your money. We've helped thousands of New Zealand consumers understand their rights under the Consumer Guarantees Act, navigate the cancellation process step by step, and recover refunds that companies initially refused.
Whether you're cancelling VPN Proxy Master because you no longer need it, because it failed to deliver on its promises, or because you've found a better alternative, Tocancel is here to guide you through every stage and ensure you get the outcome you're legally entitled to. Visit Tocancel.com today to access our full library of cancellation guides, escalation templates, and consumer rights resources - all designed to empower you, not the companies taking your money.