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Cancel Let'S Knit Together: The Right Way
Discover how to cancel your Let'S Knit Together membership easily. Enjoy a hassle-free process with a 4.8/5 rating. Start your cancellation today!
Your information
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How to cancel Let'S Knit Together and reclaim control of your subscription
What is Let'S Knit Together
Let'S Knit Together is a digital subscription service that connects knitters across the globe with an extensive library of patterns, video tutorials, exclusive magazines and a vibrant members-only community. If you've signed up and now want to cancel, you have clear rights and practical options available to you as a New Zealand consumer.
What your membership includes
Your membership gives you access to over 2,100 knitting patterns, detailed video tutorials, monthly club magazines and an active online community for members. You also receive discounts on selected products and occasional welcome boxes shipped to your door. The service offers flexible billing cycles: quarterly, bi-annual and annual plans, so you can align your payment schedule with your budget and commitment level.
Why you might want to cancel
You may cancel because you've completed the patterns you needed, prefer free online resources, found a competitor better suited to your style, or simply want to pause your membership while you work through your project backlog. Whatever your reason, cancellation should be straightforward and transparent. Tocancel understands that subscription management is part of consumer empowerment, and you deserve clarity every step of the way.
Understanding your consumer rights in new zealand
Before you cancel, it's worth knowing where you stand legally so you can make the strongest case if a refund dispute arises.
Digital content and the consumer guarantees act
New Zealand's Consumer Guarantees Act protects you when you buy goods and services. However, digital content delivered immediately-like your Let'S Knit Together membership-falls into a special legal category. Once you've accessed the patterns and tutorials, you lose the automatic 14-day cooling-off period that normally applies to online purchases. This is because the law considers the product "delivered" the moment you log in and download or view the content.
That said, your rights do not disappear. If Let'S Knit Together fails to deliver what they promised-for example, if the platform is consistently unavailable, patterns are missing, or tutorials don't load-the Consumer Guarantees Act still protects you. If a dispute arises and the company refuses to engage fairly, you can escalate to the Commerce Commission or your local Citizens Advice Bureau.
Your legal position on refunds
Refunds are not automatic once you've accessed digital content, but they are not impossible either. If you cancel within your current billing period, you're entitled to refunds only if the company has failed to deliver the service as described or if the issue falls under Consumer Guarantees Act protection. If Let'S Knit Together has breached their service promise, you have grounds to pursue a refund. Tocancel recommends documenting any service failures (screenshots, dates, error messages) before you contact support, as this evidence strengthens your position.
How to cancel Let'S Knit Together
Cancellation requires direct contact with their support team via email, sent at least 7 days before your next billing date to prevent auto-renewal charges.
Cancel via email (web membership)
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Identify your billing renewal date
- Check your confirmation email or account dashboard for the exact date your subscription renews
- Count back 7 days from that date-this is your cancellation deadline
- Aim to send your cancellation email 10 days before renewal to allow processing time
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Compose your cancellation email with all required details
- Send to [email protected]
- Include your account email address and full name
- State your current plan type (quarterly, bi-annual or annual)
- Write clearly: "I request cancellation of my Let'S Knit Together membership, effective at the end of my current paid period"
- Do not request an immediate refund unless you have grounds under the Consumer Guarantees Act
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Send with proof of delivery
- Use your email client's read receipt feature or delivery confirmation if available
- Take a screenshot of the sent email showing the timestamp and recipient address
- Save the confirmation number or tracking information in a folder on your device
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Monitor for confirmation from support
- Support should reply within 2 to 3 working days confirming your cancellation
- If no reply arrives within 5 working days, send a follow-up email referencing your original request
- Keep copies of all correspondence in case you need to escalate
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Verify the cancellation took effect
- Check your bank or payment method on the renewal date to confirm no charge occurred
- Log into your account to confirm access has ended or is flagged as cancelled
- If a charge appears after cancellation, contact support immediately with your cancellation confirmation email
Pricing and billing cycles
Understanding your billing cycle helps you calculate your cancellation deadline accurately and maximise the value of your remaining membership period.
| Plan type | Billing cycle | Cost (estimated NZD) | Cancellation notice period |
|---|---|---|---|
| Quarterly | Every 3 months | $25-$30 | 7 days before renewal |
| Bi-annual | Every 6 months | $45-$55 | 7 days before renewal |
| Annual | Every 12 months | $80-$95 | 7 days before renewal |
| Monthly | Every month | $10-$15 | 7 days before renewal |
Contact Let'S Knit Together support to confirm your exact renewal date and any promotional pricing you may have received, as these details affect your cancellation deadline.
What happens after you cancel
Knowing what to expect after cancellation helps you manage your expectations and plan your next steps.
Access and account status
Once your cancellation is confirmed and your current billing period ends, your access to patterns, tutorials and the members-only community will cease. You will not be able to log in or download additional resources. Some services allow you to retain access until the end of your paid period, so confirm this detail with support when you cancel.
Data and your account history
Your account profile, bookmarked patterns and community posts typically remain visible to you for a limited time after cancellation, though you cannot download new content. If you want to save patterns or project notes, download or screenshot them before your access ends. Contact support if you need clarification on their data retention policy.
Reactivating your membership
If you change your mind, you can reactivate your membership by contacting support or logging back in, depending on their policy. Be aware that reactivation may restart you on a new billing cycle, and any promotional pricing may no longer apply. Tocancel recommends clarifying reactivation terms before you cancel so you can make an informed choice.
Refund policy and what you're entitled to
Your right to a refund depends on timing, the reason for cancellation and whether Let'S Knit Together has breached their service promise.
When you can request a refund
You can request a refund if you cancel within 14 days of purchase and have not yet accessed the service-though this window is very narrow once you log in. For cancellations after 14 days or after you've accessed the content, refunds are not automatic. However, if Let'S Knit Together has failed to provide the service as described-such as the platform being unavailable, patterns being missing or tutorials not loading-you have grounds to pursue a refund under the Consumer Guarantees Act. In this case, you should document the failure and contact support with evidence.
Partial refunds for early cancellation
If you cancel mid-cycle and the company's terms allow a pro-rata refund, Tocancel recommends requesting one in writing. Calculate the unused portion of your subscription and ask support to refund the pro-rata amount. For example, if you cancel after 1 month of a 3-month $30 subscription, you could reasonably request $20 (two-thirds of the cost). Support is not legally required to offer this, but many companies do as a goodwill gesture to avoid complaints.
No refund scenarios
You are unlikely to receive a refund if you cancel for personal reasons (no longer interested, found a competitor, financial change) after accessing the content. The Consumer Guarantees Act does not cover "change of mind" once digital content is delivered. Your protection applies only if the service was not delivered as promised.
Common cancellation mistakes to avoid
Cancellation can be frustrating, especially if support is slow to respond. Here are the pitfalls that cost consumers time and money.
Missing the cancellation deadline
The biggest mistake is sending your cancellation email too close to your renewal date. If you miss the 7-day window, your account will auto-renew and you'll be charged before you can cancel. Tocancel recommends setting a phone reminder 10 days before your renewal date so you don't forget. Once charged, you'll need to contact support and request a refund as a goodwill gesture, which is not guaranteed.
Failing to get written confirmation
If you cancel by phone or in the app without written confirmation, you have no proof of your request if a charge appears. Always use email and keep copies of every message. This creates a clear audit trail that protects you if a dispute arises.
Assuming cancellation is automatic
Some consumers think pausing their app or deleting the app cancels the subscription. It does not. Your account remains active and will renew unless you formally request cancellation via email. Only direct contact with support counts as a valid cancellation request.
Not checking your bank account after cancellation
Even after receiving a cancellation confirmation, charges sometimes still appear due to processing delays or system errors. Check your bank or payment method on your renewal date to confirm no charge occurred. If a charge appears, contact support immediately with your cancellation confirmation email as proof.
After cancellation: your next steps
Cancelling a subscription is just the beginning. Take these steps to protect your finances and rights going forward.
Document everything
Save all cancellation-related emails, confirmation numbers, screenshots and payment records in a dedicated folder on your device or in cloud storage. If a dispute arises weeks or months later, you'll have proof of your cancellation date and the support team's response.
Monitor your billing
For the next 2 billing cycles, check your bank statement or payment app on what would have been your renewal date. If Let'S Knit Together charges you after you've cancelled, you have grounds to dispute the charge with your bank or payment provider. Report the issue to support first, then escalate to your financial institution if support does not refund you within 10 days.
Escalate if needed
If support ignores your cancellation request or refuses to refund you without valid reason, you can escalate to the Commerce Commission or your local Citizens Advice Bureau. Tocancel recommends exhausting direct contact with support first, then moving to formal complaint channels if the company fails to respond or act fairly. Include all documentation in your escalation.
Your cancellation checklist
Use this checklist to ensure you cancel correctly and protect yourself from unwanted charges.
| Task | Completed |
|---|---|
| Identify your renewal date from your account or confirmation email | ☐ |
| Set a phone reminder for 10 days before renewal | ☐ |
| Compose cancellation email with account details and plan type | ☐ |
| Send email to [email protected] with read receipt enabled | ☐ |
| Screenshot your sent email with timestamp and save it | ☐ |
| Monitor your inbox for confirmation within 2-3 working days | ☐ |
| Follow up with a second email if no reply within 5 days | ☐ |
| Check your bank account on renewal date to confirm no charge | ☐ |
| Log into your account to verify cancellation status | ☐ |
| Save all correspondence in a folder for future reference | ☐ |
Contacting Let'S Knit Together for cancellation
Here is the official contact information you need to cancel your subscription.
Email support
Send your cancellation request to: [email protected]
Include your account email, full name, current plan type and the date you request cancellation to take effect. Send at least 7 days before your renewal date.
Postal address for formal correspondence
If you do not receive a response from email support within 10 working days, you can send a formal cancellation notice by post. This creates a dated paper trail if you need to escalate to the Commerce Commission or pursue a complaint:
Let'S Knit Together
[Postal address as specified in their Terms and Conditions]
New Zealand
Send your letter via registered post and request a delivery confirmation. Include a copy of your cancellation email (if you've sent one) and your account details.
Response timeframe
Support should acknowledge your cancellation within 2 to 3 working days and confirm the effective date. If you do not hear back within 5 working days, follow up. If support ignores your request after 10 working days, document this and consider escalating to the Commerce Commission.
Summary: take control of your subscription today
Cancelling Let'S Knit Together is straightforward when you follow the right process. Your rights as a New Zealand consumer are clear: you can cancel your digital subscription with 7 days' notice, and you're protected by the Consumer Guarantees Act if the service fails to deliver as promised.
The key to a smooth cancellation is sending a formal email at least 7 days before your renewal date, keeping copies of all correspondence and monitoring your bank account after the cancellation date. If support fails to respond or refuses to honour your cancellation, you have grounds to escalate to the Commerce Commission or Citizens Advice Bureau.
Tocancel has helped thousands of consumers cancel unwanted subscriptions, reclaim their money and take back control of their spending. Whether you're stepping away from Let'S Knit Together temporarily or permanently, the process is in your hands. Document your cancellation today, stay vigilant for any charges and escalate if the company fails to act. Your consumer rights are real, and you deserve respect and transparency from every service you pay for.