Cancel Personality Co: The Right Way

How to cancel Personality Co and protect your rights in new zealand

What is Personality Co

Personality Co is a digital subscription service that delivers personality assessments, career guidance, and premium matching features through a web and mobile app. You access personality tests, unlock detailed match results, receive tailored career path recommendations, and gain access to premium features once you subscribe. Most transactions occur through app stores (Apple App Store, Google Play) rather than direct billing with the company.

Service overview and what you receive

The platform operates as a digital service with in-app purchases and subscription options available to users worldwide. When you sign up, you gain access to personality testing tools and the ability to purchase premium unlocks for detailed results. Pricing typically ranges from NZD $6 to NZD $70+ per transaction, depending on which plan and features you select.

Many users don't realise they've committed to recurring charges until the first renewal appears on their credit card or bank statement. This happens because subscription terms can be hidden in lengthy Terms of Service documents, or because the renewal is processed through an app store rather than the company's own billing system.

Where Personality Co operates from

Personality Co operates as an overseas-managed digital service with limited public presence in New Zealand. No confirmed New Zealand registered office has been publicly identified. This matters because it affects your consumer rights pathway and determines where you escalate disputes if the company ignores your requests.

When you contact support or request refunds, response times may vary significantly due to timezone differences. Always document your cancellation request with timestamps and keep screenshots of all communications, because these become evidence if you need to lodge a complaint later.

Your consumer rights under new zealand law

The Consumer Guarantees Act 1993 (CGA) and Fair Trading Act 1986 protect you when you purchase services in New Zealand, even when the provider operates overseas.

What the consumer guarantees act covers

Under the CGA, any service you purchase must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Personality Co's tests are inaccurate, produce results that don't match the advertised description, or the app repeatedly crashes, you have grounds for a refund or replacement, regardless of what the Terms of Service claim.

The Act also protects you against misleading pricing. If you weren't told clearly that your purchase was a recurring subscription, or if the renewal charge disclosure was buried in fine print, you have stronger legal leverage. You can dispute the charge with your bank or payment provider, and you can escalate to New Zealand's consumer regulator.

Your legal position: Personality Co cannot legally override your consumer rights by hiding cancellation terms or making refunds impossible. The CGA applies to all purchases made in New Zealand.

Escalation with the commerce commission

If Personality Co refuses a legitimate refund or ignores your cancellation requests entirely, you can lodge a formal complaint with the Commerce Commission, which is New Zealand's primary consumer regulator. The process is free, and the Commission can investigate misleading conduct and unfair contract terms.

Before escalating, collect screenshots of your purchase history, cancellation requests, and any responses (or silence) from the company. The Commerce Commission takes action on patterns of consumer harm, so if multiple people complain about the same practices, your complaint adds weight to enforcement action.

How to cancel Personality Co

Your cancellation method depends on how you purchased the service and whether you subscribed through an app store or directly with the company.

Cancel through the app store (Apple or google play)

If you purchased your subscription through the Apple App Store or Google Play Store, you must cancel the subscription through that platform, not through Personality Co's website. The company does not process app store cancellations directly.

1. Open the app store where you made your purchase (Apple App Store or Google Play Store)
   • On iPhone: Open the App Store app, tap your profile icon (top right), select "Subscriptions", then find Personality Co
   • On Android: Open Google Play, tap your profile icon (top right), select "Manage your Google Account", go to the "Subscriptions" tab, find Personality Co
2. Select Personality Co from your active subscriptions list
3. Tap "Cancel Subscription" or "Delete" (wording varies by platform)
4. Confirm the cancellation by following the final prompt
5. Take a screenshot of the cancellation confirmation page immediately
6. Save any confirmation email the app store sends you to a dedicated folder for your records

The app store will stop charging you at the end of your current billing cycle. If your renewal date is imminent, you may need to wait until the cycle ends before the subscription officially ends, though no further charges will occur after you cancel.

Cancel directly with Personality Co

If you created an account directly with Personality Co and are not subscribed through an app store, you can cancel through the company's website.

1. Visit Personality Co's cancellation page (check your account settings or billing page for the cancellation link)
2. Log in using the email address linked to your account
3. Navigate to your subscription or billing settings
4. Select the option to cancel or end your subscription
5. Follow any on-screen prompts to confirm your cancellation
6. Take a screenshot of the final confirmation page immediately
7. Save any confirmation email you receive

Even after cancelling online, send a follow-up email to Personality Co's support address with a brief summary of when you cancelled and what you did. This creates a paper trail that protects you if the company later claims you never requested cancellation.

Cancel by contacting customer support

If you cannot locate a self-service cancellation option, contact Personality Co's customer support directly.

1. Find the company's support contact details (usually in the app's settings or on their website)
2. Send a clear email stating: "I request immediate cancellation of my subscription" and include your account email address and any order or subscription ID
3. Request written confirmation of the cancellation
4. Save a copy of your email and any response in a dedicated folder
5. If you do not receive a response within 5 business days, escalate (see below)

Always send cancellation requests via email rather than using in-app chat, because email creates a dated, documented record that support staff cannot deny receiving.

Refunds and your rights after cancellation

You have a stronger right to a refund than you may realise, and Personality Co cannot simply refuse all refund requests.

When you can claim a refund

Under the Consumer Guarantees Act, you can request a refund within a reasonable time if the service is faulty, unfit for purpose, or not as advertised. For example, if the personality tests do not work properly, produce meaningless results, or the app crashes repeatedly, you have grounds for a refund even after using the service.

You also have the right to a refund if you were not given clear notice that your purchase was a recurring subscription. If the renewal charge came as a surprise because the subscription terms were hidden or unclear, the CGA treats this as misleading conduct.

How to request a refund from Personality Co

Contact the company in writing (email) and clearly state your reason for requesting a refund. Reference the Consumer Guarantees Act and explain whether the service was faulty, the terms were unclear, or the charge was not authorised.

Personality Co must respond to your refund request within a reasonable time. If they refuse without valid reason, or if they don't respond at all within 14 days, you can escalate to the Commerce Commission or dispute the charge with your bank.

Dispute the charge with your bank or payment provider

If Personality Co refuses to refund you and will not respond to reasonable requests, you can contact your bank or credit card provider and request a chargeback or reversal.

Explain that you requested cancellation and a refund, that the company did not respond, or that the charge was made without clear consent to a recurring subscription. Your bank can investigate and may reverse the charge on your behalf. This process is free and is protected under New Zealand banking regulations.

Pricing and subscription plans

Personality Co's pricing varies depending on the features and level of access you purchase.

Many consumers report that the most expensive auto-renewal plans are the hardest to cancel because the company buries cancellation links or delays refund requests. If you're on one of these plans, prioritise cancellation through the app store or by email to Tocancel, where our guides have helped thousands of New Zealand users document their cancellations.

Common mistakes when cancelling

Cancelling a subscription should be straightforward, but many users make small errors that leave them vulnerable to continued charges or failed refund claims. Here's how to avoid them.

Mistake 1: cancelling within the app instead of the app store

If you subscribed through Apple or Google Play, deleting the Personality Co app from your phone does NOT cancel your subscription. Similarly, logging out of your account or closing the app will not stop charges. You must cancel directly through the app store's subscription settings.

Many people assume that removing the app ends the subscription, only to discover a charge on their bank statement weeks later.

Mistake 2: forgetting to screenshot confirmation

If you do not capture proof that you cancelled, Personality Co can later claim they have no record of your request. Screenshots of the confirmation page are your only evidence if you need to dispute a charge with your bank or file a complaint with the Commerce Commission.

Mistake 3: not following up in writing

If you cancel through the app store or website and then contact support, always follow up with a written email. In-app chat messages disappear, and support staff can claim they never saw your request. Email creates a permanent dated record.

Mistake 4: waiting too long to dispute a charge

If Personality Co continues charging you after you've cancelled, dispute the charge with your bank as soon as you notice it. Banks have time limits (usually 90 days from the charge) to investigate disputes. The sooner you report it, the stronger your case.

What to do after cancellation

Cancellation is not the end of your responsibility. You need to monitor your bank account and take a few follow-up steps to ensure the company honours your request.

Monitor your bank account

For the next 3 billing cycles after cancellation, check your bank or credit card statement carefully. Look for any charges from Personality Co or any merchant that appears to be the company. If an unwanted charge appears after you cancelled, dispute it immediately with your bank.

Keep your cancellation evidence

Store your cancellation confirmation screenshot and any confirmation emails in a dedicated folder on your computer or cloud storage. Label them clearly with the date. If you need to escalate to Tocancel or the Commerce Commission later, you'll need these documents.

If charges continue

Contact Personality Co again in writing and state that you cancelled on [date], that you have proof (attach your screenshot), and that further charges are unauthorised. Give them 5 business days to respond. If they do not refund the unauthorised charge, dispute it with your bank immediately.

When to escalate to regulators

Most cancellations succeed without needing regulator involvement, but you should escalate if Personality Co refuses to cooperate or continues charging you after you've cancelled.

File a complaint with the commerce commission

The Commerce Commission investigates breaches of the Consumer Guarantees Act and the Fair Trading Act. You can file a complaint for free on their website. Include your cancellation request evidence, screenshots of unanswered support messages, bank statements showing unauthorised charges, and copies of any communication with the company.

The Commission does not process individual refunds, but it can force the company to stop misleading conduct and can launch enforcement action if there's a pattern of consumer harm.

Escalate with your bank

If Personality Co charged you after you cancelled, your bank is your fastest path to a refund. Dispute the charge within 90 days of seeing it, and provide your cancellation evidence. Banks reverse these charges routinely, especially when a company continues billing after cancellation.

Should you cancel or stay

Before you commit to cancelling, consider whether you're paying for value you actually use.

If you recognised yourself in the "Reason to cancel" column, you should cancel immediately. Tocancel helps thousands of New Zealand consumers take back control of their subscriptions by cancelling unwanted charges and recovering refunds.

Cancellation checklist

Use this checklist to ensure you cancel correctly and protect yourself.

• Identify where you bought your subscription (app store or direct purchase)
• Locate the cancellation page or contact details for the platform you used
• Take a screenshot of your subscription details before cancelling
• Complete the cancellation process (via app store, website, or email)
• Take a screenshot of the cancellation confirmation immediately
• Save the confirmation email in a dedicated folder
• Send a follow-up email to Personality Co support documenting your cancellation
• Save a copy of that follow-up email
• Wait 3 billing cycles, then check your bank account for any further charges
• If unauthorised charges appear, dispute them with your bank within 90 days
• If Personality Co refuses to cooperate, file a complaint with the Commerce Commission

Contact Personality Co and regulatory authorities

If you need to escalate your cancellation or lodge a formal complaint, use these contact details and resources.

Personality Co support

Because Personality Co operates overseas with limited New Zealand presence, check your account settings or the app's help section for the most current support email address. Support response times may be slower due to timezone differences.

Regulatory contacts in new zealand

The Commerce Commission is your main regulator for consumer disputes in New Zealand. You can lodge a complaint online at commerce.govt.nz (link). Complaints are free, and the Commission will investigate if there's evidence of misleading conduct or breaches of the Consumer Guarantees Act.

Your bank or payment provider is also a resource. Contact them immediately if you see an unauthorised charge, and they can initiate a dispute or chargeback on your behalf.

Conclusion

Cancelling Personality Co requires you to identify where you subscribed, use the correct cancellation method, and document your request with screenshots and email. You have strong legal rights under New Zealand's Consumer Guarantees Act, and you can dispute any unauthorised charges with your bank.

If Personality Co ignores your cancellation or continues charging you, escalate to the Commerce Commission or your bank without hesitation. You are not stuck, and the company cannot legally force you to keep paying.

Tocancel has helped thousands of New Zealand consumers cancel unwanted subscriptions and recover refunds by providing step-by-step guidance and protecting their rights. Visit Tocancel.com today to access free cancellation guides for hundreds of services and take control of your spending.