Cancel F1 TV: Step-by-Step Guide

How to cancel F1 TV in new zealand and understand your refund rights

What is F1 TV and why cancelling makes sense

F1 TV is Formula 1's official streaming service, delivering live race broadcasts, practice sessions, qualifying events, onboard camera feeds, team radio and a comprehensive archive of historical content. You can subscribe directly through the F1 website or via Apple App Store and Google Play, with all pricing displayed in NZD.

You might cancel for straightforward reasons: the annual subscription cost has added up, you prefer traditional broadcast coverage through local providers, your viewing habits have shifted, or you want to consolidate your streaming expenses. Whatever your reason, Tocancel is here to walk you through the cancellation process and help you claim every refund and right you are entitled to under New Zealand consumer law.

F1 TV subscription plans available in new zealand

F1 TV offers two tiers, each with distinct features and pricing structures.

Most subscribers choose F1 TV Pro to watch live races without interruption. If you have committed to an annual plan at $99.99, you retain cancellation rights under New Zealand consumer law, even though you have pre-paid.

Should you cancel or pause your subscription

Before you cancel, consider whether pausing might better suit your needs. If you only watch during the racing season and plan to return, pausing preserves your account settings, watch history and preferences without losing access entirely. However, if you do not intend to return or want a refund, cancellation is your right.

Review your last three months of viewing activity before you decide. Many subscribers realise they watched far fewer races than expected, making cancellation the practical choice. Equally, if you subscribed during the off-season and now regret it, the 14-day cooling-off period may still apply, regardless of whether you have watched any content.

Your consumer rights under new zealand law

New Zealand consumer law gives you powerful protections when you cancel F1 TV, whether you subscribe directly or through an app store.

The 14-day cooling-off right

You have a statutory right to cancel F1 TV within 14 days of your purchase and receive a full refund, with no reason required. The 14-day period starts the day after your purchase. If you subscribed on 1 January, your cooling-off window closes at the end of 14 January. This applies to your first subscription and any pre-paid content you have not yet used.

Your legal position: F1's terms of service explicitly acknowledge this 14-day right under New Zealand consumer protection law. You do not need permission from F1 to exercise it; you simply need to act within the timeframe.

Consumer guarantees act protections

Under the Consumer Guarantees Act 1993, F1 TV must deliver a service that is of acceptable quality, fit for purpose, and provided with reasonable care and skill. If live races consistently fail to stream, if content is unavailable despite your payment, or if the service does not match what F1 advertised, you have the right to cancel and claim a refund even outside the 14-day window.

Document any service failures with screenshots, dates and times. If F1 does not resolve the issue within a reasonable timeframe, you can escalate to the Commerce Commission or dispute the charge with your bank or payment provider. This protection is separate from the cooling-off period and applies for as long as you hold an active subscription.

Cancellation rights if you paid via app store

If you subscribed through Apple App Store or Google Play, you have additional protections from those platforms themselves. Both Apple and Google offer refund rights for subscription cancellations made within 14 days. You can cancel and request a refund directly through your app store account, and the platform will process the refund independently of F1. Tocancel advises checking your payment method (iTunes, Google Play balance or credit card) to confirm where the charge appeared.

How to cancel F1 TV step-by-step

The method you use to cancel depends on how you originally subscribed. Follow the steps that match your purchase path.

Cancelling a direct F1 subscription (via F1 website)

If you subscribed directly through f1.formula1.com, use this process.

1. Visit the F1 website and log into your account using your email address and password.
   • If you have forgotten your password, select the "Forgot password?" link and reset it via your email.
2. Navigate to your Account or Subscription settings.
   • This is usually found in the top right menu under "My Account" or a similar label.
3. Select "Manage Subscription" or "Billing" and locate your active F1 TV subscription.
   • You will see your current plan, next billing date and payment method.
4. Click "Cancel Subscription" and confirm your decision.
   • F1 will ask for a reason; you are not obliged to answer, but feedback helps F1 improve.
5. F1 will display your cancellation confirmation. Save or screenshot this confirmation for your records.
   • Note your cancellation date and any refund details displayed.
6. Check your email for a cancellation confirmation message from F1 within 24 hours.
   • If you do not receive it, contact F1 support with your account email to verify cancellation.

Your access ends at the end of your current billing cycle. If you cancel mid-cycle and believe you qualify for a pro-rata refund, request it when you cancel or email F1 support immediately with your account details.

Cancelling via apple app store

If you subscribed through an Apple device and F1 TV charges appear on your iTunes bill, cancel through Apple instead of F1.

1. Open Settings on your iPhone, iPad or Mac.
   • On Mac, go to System Preferences or Settings, depending on your macOS version.
2. Select your Apple ID and tap "Subscriptions" (or "Media and Purchases" on some devices).
   • You may be asked to authenticate with Face ID, Touch ID or your Apple password.
3. Find F1 TV Pro or F1 TV Access in your active subscriptions list.
   • You will see your renewal date and price.
4. Tap the subscription and select "Cancel Subscription".
   • Apple will confirm cancellation and display your refund eligibility.
5. If you cancelled within 14 days of your original purchase, request a refund from Apple in the same screen or via your Apple ID account settings.
   • Apple processes refunds to your original payment method within 5-10 business days.

Cancelling through Apple stops your subscription at your next renewal date. If you want immediate access removal, you can delete the F1 TV app, but the subscription will still renew unless you formally cancel it.

Cancelling via google play

If you subscribed on an Android device and charges appear on your Google Play account, cancel here.

1. Open the Google Play Store app on your Android device or visit play.google.com in a browser.
   • On a browser, log into your Google account if prompted.
2. Select the menu (three horizontal lines) and tap "Subscriptions".
   • You will see all your active subscriptions listed with renewal dates.
3. Find F1 TV and select it.
   • Review your plan name, price and next billing date.
4. Tap "Cancel Subscription" and confirm.
   • Google will display your cancellation date and any refund details.
5. If you cancelled within 14 days of purchase, select "Get a refund instead" when prompted.
   • Google will process the refund to your original payment method within 5-10 business days.

Your subscription ends at the next renewal date. If you need immediate access removal, uninstalling the app does not cancel your subscription, so complete the cancellation steps above.

Refunds and what to expect after cancellation

Refund eligibility depends on when you cancelled and which refund guarantee applies.

Refund timelines and eligibility

If you cancelled within 14 days of your original purchase, you are entitled to a full refund under the cooling-off period. F1 or your app store will process the refund to your original payment method within 5-10 business days. If you paid by credit or debit card, the refund appears as a credit on your next statement. If you paid via a digital wallet (Apple Pay, Google Pay), the refund returns to that wallet within the same timeframe.

If you cancelled after 14 days but the service failed to meet Consumer Guarantees Act standards (for example, frequent streaming failures), you can still claim a refund. Contact F1 support or the Commerce Commission with evidence of service failures.

If you cancelled outside the 14-day window and the service performed as advertised, F1 is not obliged to refund your remaining subscription balance. However, you can request a pro-rata refund for any unused portion of an annual plan if you cancelled mid-cycle. Tocancel recommends emailing F1 support politely with your account details and a clear request; many companies grant goodwill refunds to retain customer relationships.

What happens to your account after cancellation

Once you cancel, your access ends at the end of your current billing period. You retain the ability to log into your account and view your watch history for a limited time, but you cannot stream new content. If you change your mind, you can resubscribe at any time; your account and preferences may be retained by F1, but they may not be.

If you paid by credit card and want to prevent accidental re-billing, remove your payment method from your F1 account after cancellation. This adds a layer of protection against unwanted renewals.

Common cancellation mistakes to avoid

Cancelling a subscription can feel straightforward, but missteps often cost you refunds or create confusion.

Mistake 1: deleting the app without cancelling the subscription

Removing F1 TV from your phone does not cancel your subscription. Your next billing date will arrive, and F1 will charge you as usual. You must formally cancel through your account settings or app store, or the charge continues indefinitely.

Mistake 2: missing the 14-day cooling-off window

The 14-day period starts the day after purchase, not from your first login or first viewing. If you subscribe on 1 January, your window closes on 15 January at midnight. Procrastination costs you the right to an automatic refund. Mark your calendar or set a phone reminder if you are unsure.

Mistake 3: not documenting service failures

If F1 TV fails to stream reliably and you want to claim a refund outside the 14-day window, you must have evidence. Take screenshots of error messages, note the date and time of failures, and keep copies of any support emails you send. Without documentation, you have no lever if F1 disputes your claim.

Mistake 4: cancelling through the wrong channel

If you subscribed via Apple App Store, cancelling on the F1 website may not work properly. Similarly, if you subscribed via Google Play, you must cancel through Google, not F1 directly. Cancelling through the correct channel ensures your refund processes smoothly. Tocancel recommends checking your last invoice or bank statement to see which service billed you, then cancelling there.

Mistake 4: not requesting a refund explicitly

Cancelling your subscription does not automatically trigger a refund. You must request one within the 14-day window, especially if you used an app store. Many users cancel but forget to request the refund, leaving money on the table.

Key things to do before and after you cancel

Protect yourself and ensure a smooth cancellation by completing these steps.

Why readers choose tocancel for subscription help

Cancelling F1 TV should be simple, but F1's website navigation and app store processes can confuse even experienced users. Many subscribers lose refunds because they cancel on the wrong platform or miss the 14-day deadline. Tocancel provides clear, step-by-step guidance tailored to your payment method and explains your rights under New Zealand law so you never miss a refund you are entitled to.

Our guides cover not just F1 TV but hundreds of other subscriptions and memberships across streaming, fitness, retail and more. Whether you are cancelling a single service or consolidating multiple subscriptions, Tocancel walks you through every step, citing the specific consumer laws that protect you.

Tocancel has helped thousands of consumers cancel subscriptions, claim refunds and take control of their spending. If you get stuck at any step or F1 refuses your refund, Tocancel provides the consumer law references and escalation points you need to push back.

Contact information and escalation

If F1 TV does not honour your cancellation or refund request, you have clear escalation paths.

F1 TV support contact details

F1 TV's registered company address is listed as follows:

Formula 1 Services Limited
Unit 1, The Biscuit Factory
Bermondsey Street
London SE1 3ND
United Kingdom

Email F1 support directly with your account details, cancellation date, and reason for your enquiry. Request a response within 7 business days. Keep copies of all emails you send and receive.

Escalation to the commerce commission

If F1 TV ignores your cancellation request or refuses a refund you are entitled to under the Consumer Guarantees Act, escalate to the Commerce Commission, New Zealand's consumer protection authority. You can lodge a complaint via the Commission's website at comcom.govt.nz. The Commission can investigate breaches of consumer law and compel F1 to refund you.

Dispute with your bank or app store

If F1 continues to charge you after you cancelled, contact your bank or credit card provider and dispute the charge. Most banks reverse unwanted subscription charges within 5 business days. Apple and Google also offer dispute resolution for App Store and Google Play charges. Tocancel recommends documenting your cancellation request (screenshots or email confirmations) before you dispute, so your bank has clear evidence.

You have strong legal rights in New Zealand, and companies like F1 TV know this. Do not hesitate to invoke the Consumer Guarantees Act or escalate to the Commerce Commission if you are treated unfairly. Tocancel is here to ensure you understand those rights and act on them with confidence. Start your cancellation today, and claim every refund you deserve.