Cancel We Tv: The Right Way to Reclaim Your Money

How to cancel We TV in new zealand and get your money back

We TV in new zealand and why cancellation is tricky

We TV is a streaming service operated by Image Future Investment (HK) Limited, offering Asian TV shows and films to audiences across the region. The service is not officially available in New Zealand, which means most Kiwi subscribers access it through workarounds like VPNs or third-party payment platforms. This unofficial status creates real confusion when you want to cancel, because We TV doesn't publish direct New Zealand support channels or customer service teams. At Tocancel, we've helped thousands of New Zealand consumers navigate exactly this kind of grey-zone subscription, and you're not alone if you're feeling stuck between the service, your payment platform, and nowhere obvious to turn.

Why We TV isn't officially sold in new zealand

We TV's parent company has not secured licensing or distribution agreements for the New Zealand market. This means the service doesn't advertise here, doesn't list New Zealand pricing, and doesn't operate a dedicated support team for Kiwi customers. If you've subscribed, you likely went through an app store (Apple or Google Play) or a reseller platform, not We TV directly. Your cancellation route depends entirely on where you signed up, not on We TV itself.

The real problem kiwis face

Because We TV operates outside official New Zealand channels, billing disputes and cancellation requests often fall into a gap: the company may not respond to your emails, and your app store or payment provider becomes your only realistic avenue for help. Tocancel exists to help you navigate this gap with clarity and confidence. Your legal rights still apply, even though the service is overseas.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act and Fair Trading Act protect you when you buy We TV, regardless of where the company operates.

What the consumer guarantees act means for streaming subscriptions

Under the Consumer Guarantees Act, services supplied to you must be of acceptable quality and fit for purpose. If We TV doesn't work properly, buffers constantly, crashes on your device, or doesn't deliver the content it advertises, you have the right to request a refund or compensation. Your legal position is clear: the company must provide a service that works as promised. The Commerce Commission is New Zealand's enforcement authority, and they take streaming service complaints seriously. If We TV refuses a legitimate claim for a faulty service, you can escalate to the Commerce Commission or ask your payment provider to reverse the charge.

The 14-day cooling-off right for distance contracts

If you signed up to a paid We TV subscription (not a free trial), you may have a right to cancel within 14 days of your first payment and receive a full refund. This right applies to distance contracts - subscriptions purchased online without face-to-face contact. However, We TV's own terms may limit or exclude this right, and if you subscribed through Apple or Google Play, their refund policies apply first. In practice, your app store's terms take precedence over We TV's terms when you bought through them. Therefore, check your app store's refund policy as your starting point.

How to cancel We TV via apple

If you subscribed to We TV through Apple on your iPhone, iPad, or Mac, you cancel directly in your Apple account settings.

Cancel We TV on iPhone or iPad

1. Open the Settings app on your iPhone or iPad.
   • Tap your name or picture at the top of the Settings menu.
   • Select "Subscriptions".
   • If you don't see Subscriptions, tap "Media & Purchases" or "iTunes & App Store" first, then look for "Subscriptions".
2. Find "We TV" in your active subscriptions list.
   • Tap on We TV to open its subscription details.
3. Tap "Cancel Subscription" at the bottom of the page.
   • A confirmation screen will appear asking why you're cancelling.
   • Select your reason (optional, but Apple uses this feedback).
4. Confirm your cancellation by tapping "Confirm" or "Yes, Cancel".
   • You'll see a date showing when your subscription ends (usually the end of your current billing cycle).
   • You retain full access to We TV until that date.
5. Receive your cancellation confirmation via email from Apple.
   • This email confirms the cancellation and your end date.
   • Keep this email for your records.

Cancel We TV on mac

1. Open System Preferences (or System Settings on newer macOS versions).
   • Click your Apple ID at the top left of the screen.
   • Click "Media & Purchases" or "Subscriptions" (macOS version dependent).
2. Find "We TV" in your subscriptions list and click it.
   • Click "Manage".
3. Click "Cancel Subscription".
   • Confirm your cancellation at the prompt.
4. Note your end date and wait for Apple's confirmation email.
   • Apple processes cancellations instantly, but refunds take 3 to 5 working days.

How to cancel We TV via google play

If you subscribed to We TV through Google Play on Android, you cancel via the Google Play app or website.

Cancel We TV on android

1. Open the Google Play app on your Android phone or tablet.
   • Tap your profile icon at the top right.
   • Select "Manage subscriptions".
2. Find "We TV" in your active subscriptions.
   • Tap on We TV to open its details.
3. Tap "Cancel subscription" at the top of the screen.
   • Read Google's cancellation notice.
4. Select your reason for cancelling (optional).
   • You can skip this step if you prefer not to provide feedback.
5. Tap "Cancel subscription" again to confirm.
   • You'll see your cancellation date - typically the end of your current billing period.
   • Google sends a confirmation email within hours.

Cancel We TV via the google play website

1. Visit play.google.com and sign in with your Google account.
2. Click your profile icon at the top right and select "Manage your Google Account".
3. Go to the "Payments & subscriptions" tab.
4. Click "Manage subscriptions".
5. Find "We TV" and click on it.
6. Click "Cancel subscription" and confirm.
   • Cancellation takes effect at the end of your current billing cycle.

What happens after you cancel We TV

Once you cancel, you retain access until the end of your current billing period, then your account locks immediately.

Your access and billing after cancellation

You will continue to watch We TV until the last day of your current billing cycle. On the day after that end date, your access stops and you are not charged again. Your payment provider (Apple or Google) confirms this, not We TV. If you are charged after your cancellation date, this is a billing error, and you must contact your payment provider within 30 days to dispute it. At Tocancel, we recommend taking a screenshot of your cancellation confirmation and your final billing statement for your records.

Requesting a refund

If you subscribed within the last 14 days, you may be eligible for a full refund under New Zealand's Consumer Guarantees Act and distance contract rules. Apple and Google have automatic refund policies: if you cancelled within 48 hours of purchase, refunds are usually approved without a request. For older charges or if you cancelled after 48 hours, you must request a refund separately. Contact Apple Support or Google Play Support directly, explain that you did not receive the service as promised or that you changed your mind within the cooling-off period, and provide your order number. Tocancel's experience shows that payment platforms approve refund requests far more often when you cite the Consumer Guarantees Act by name.

Contacting We TV directly

We TV does not operate a dedicated New Zealand customer service team, but you can attempt to contact the parent company.

We TV company address

If you need to write formally to We TV or lodge a complaint, use this registered office:

Image Future Investment (HK) Limited
Room 1201, 12th Floor, Tower A, New Mandarin Plaza
14 Science Museum Road
Tsim Sha Tsui, Kowloon
Hong Kong

Send correspondence via registered mail if you need proof of delivery. Include your We TV account email, your order number, your payment dates, and a clear statement of what you are requesting (cancellation, refund, or a complaint). Because We TV is overseas, responses may take 4 to 8 weeks, and the company may not acknowledge your request at all. This is why contacting your payment provider first is almost always faster.

Pricing and what you pay for We TV

We TV charges vary depending on your region and subscription tier, though exact New Zealand pricing is not published because the service is not officially sold here.

These prices are converted to NZD at your payment provider's exchange rate. If you subscribe through Apple or Google, you may be charged in NZD directly, with both companies taking a platform fee (typically 15% to 30% above We TV's published price). Always check your payment confirmation to see the exact NZD amount you were charged.

Common mistakes when cancelling We TV

Cancelling a subscription can feel like a puzzle, and many Kiwis make mistakes that delay their refund or leave them still charged.

Mistake 1: deleting the We TV app without cancelling the subscription

Deleting We TV from your device does not cancel your subscription. The app is only the interface; the subscription itself exists in your Apple or Google account. You will continue to be billed monthly even after you delete the app. To actually cancel, you must go to your payment provider's subscription settings (as outlined in the sections above) and select "Cancel Subscription". Only then does your billing stop.

Mistake 2: emailing We TV support and expecting a response

We TV does not operate a responsive customer service system for New Zealand users. If you email the company directly, you may not receive a reply, or you may receive a generic auto-response that doesn't help. Your time is better spent contacting your payment provider (Apple or Google), which has trained support staff and a vested interest in resolving billing disputes quickly. Tocancel recommends starting with Apple or Google, not We TV.

Mistake 3: not requesting a refund if you're eligible

Many Kiwis cancel their subscription but don't realize they can also request a refund. If you subscribed within the last 14 days, you are entitled to a refund under the Consumer Guarantees Act. Even if you subscribed longer ago, you can request a refund if the service was faulty or didn't work as promised. Contact your payment provider's support team and explain: "I subscribed to We TV on [date], and I'm requesting a refund under New Zealand's Consumer Guarantees Act because [reason]". Payment providers take this seriously when you cite the law by name.

Mistake 4: not keeping proof of cancellation

After you cancel, take a screenshot of the confirmation screen and save any emails from Apple or Google that confirm your cancellation date. If a charge appears on your next statement, you need this proof to dispute it quickly. Without a screenshot, the company can claim you never cancelled, and you'll have to spend weeks arguing your case. Tocancel advises keeping this proof for at least six months.

Checklist for cancelling We TV

Comparing We TV to other streaming services in new zealand

If you're cancelling We TV because it doesn't meet your needs, you might consider these alternatives legally available in New Zealand.

Services like Netflix, Amazon Prime Video, and Neon are officially sold in New Zealand and offer straightforward cancellation through their websites. Tocancel recommends these over We TV if you want a hassle-free subscription with reliable local support.

Summary and next steps

Cancelling We TV in New Zealand is straightforward once you know the right path: go to your payment provider (Apple or Google Play), find the subscription section, and hit "Cancel". You keep access until the end of your current billing period, and you can request a refund if you qualify. Your consumer rights under New Zealand's Consumer Guarantees Act protect you if the service was faulty or if you cancel within 14 days. If We TV refuses to help, your payment provider and the Commerce Commission are your escalation points.

Take action today. Open your Apple Settings or Google Play app, navigate to your subscriptions, and cancel We TV if it's not working for you. Save your cancellation confirmation screenshot, and if you're due a refund, contact your payment provider within 14 days with your order number and a clear explanation. Tocancel has helped thousands of New Zealand consumers recover money from unwanted subscriptions and navigate the grey zones of overseas services. You are not locked in, and the law is on your side.

If you encounter resistance from We TV or your payment provider, contact the Commerce Commission (www.comcom.govt.nz) to file a formal complaint. The Commerce Commission takes streaming disputes seriously and will escalate your case if the company is breaching the Consumer Guarantees Act or Fair Trading Act. Your rights are real, and Tocancel is here to remind you that you can cancel whenever you choose.