Cancel Incryptme: The Right Way to Protect Your Data

How to cancel Incryptme and reclaim control of your encrypted files

Why you might need to cancel Incryptme

Incryptme promises privacy-focused cloud storage with end-to-end encryption, appealing to Filipino users protecting sensitive documents, government IDs, and family photos. Yet many subscribers discover the service does not match their needs, or the lack of transparency around billing and cancellation creates frustration. Before you cancel, understand what you are paying for and whether the service actually serves your privacy goals.

What Incryptme claims to offer

Incryptme markets client-side encryption, meaning your files encrypt on your device before uploading to their servers. In theory, only you hold the decryption key, and Incryptme cannot access your data even if requested. For Filipino users handling tax records, contracts, or confidential materials, this encryption model is the primary draw.

The problem lies in what Incryptme does not disclose clearly. No transparent pricing in Philippine pesos (PHP) is published. No cancellation terms are prominently displayed. No refund policy is documented on their public website. This lack of clarity puts you at a disadvantage when evaluating whether to continue paying. At Tocancel, we believe you deserve to know exactly what you are paying for and how to stop paying before you commit.

Common reasons filipino users cancel

Users cancel Incryptme for several predictable reasons. Some find the encryption features unnecessary for their actual storage needs. Others discover cheaper alternatives like Google Drive or Dropbox that offer sufficient privacy protections. Many cancel because unexpected charges appear on their statements with no clear explanation of what triggered the renewal. Still others simply forget they subscribed and cancel when they notice an unfamiliar debit from their account.

The most actionable reason to cancel is if Incryptme is not delivering the transparency you deserve as a consumer in the Philippines. You have the right to know what you are paying, when you will be charged next, and how to stop the charges. If Incryptme obscures these details, that alone justifies cancellation.

Your consumer rights in the philippines and how they protect you

Philippine law gives you concrete protections when cancelling subscriptions and digital services, and Incryptme must comply with them.

The consumer act of the philippines (Republic act no. 7394)

The Consumer Act of the Philippines, Republic Act No. 7394, is your legal foundation. This law requires that every service provider-including Incryptme-must disclose pricing, billing frequency, cancellation terms, and refund eligibility before you pay. If Incryptme fails to display these terms clearly on their website or in your account, they are breaking the law. Your legal position is clear: you are entitled to transparent information, and you can cancel if that transparency is absent.

The Consumer Act specifically protects you by requiring that:

• Services must be safe, secure, and fit for their stated purpose (in Incryptme's case, encrypted file storage that actually works).
• Pricing must be accurate, current, and disclosed before any charge occurs.
• Billing cycles and auto-renewal terms must be clearly stated.
• Cancellation procedures must be easy to understand and execute.
• Refunds must be issued if the service fails to deliver or if you cancel within a legal "cooling-off" period.

If Incryptme violates any of these rules, you can escalate your complaint to the National Bureau of Micro, Small, and Medium Enterprises (NamBizME) or the Department of Trade and Industry (DTI), which enforce consumer protections across the Philippines.

The right to cancel without penalty

Under Philippine law, you have the right to cancel most digital subscriptions, especially if the service provider has failed to disclose terms clearly. While some services impose early termination fees, these must be disclosed upfront and must be reasonable. If Incryptme charges you a cancellation penalty without having disclosed it beforehand, that penalty is likely unenforceable under the Consumer Act.

Your stronger position: if you cancel within a "cooling-off" period (typically 10 to 30 days after purchase, depending on the service terms), you are entitled to a full refund by law, regardless of any stated non-refund policy. Since Incryptme does not clearly publish its cooling-off terms, you can argue that this protection applies to your account. Tocancel recommends gathering evidence of the original purchase and any communications with Incryptme support before escalating this claim.

Data protection and the personal data protection act

The Personal Data Protection Act (Republic Act No. 10173) also applies when you cancel. Incryptme must not retain your personal data (email, payment details, account information) longer than necessary. Once you cancel, you can demand that Incryptme delete your data within a reasonable timeframe. Request this deletion in writing via email to [email protected] and keep a copy of your request.

Your encrypted files are different: you own those, and Incryptme should allow you to download or delete them on your schedule. Before you cancel, ensure you have downloaded any files you wish to keep, as Incryptme's data retention policy after cancellation is not transparent.

How to cancel Incryptme step by step

Cancelling Incryptme requires only email communication, as the service offers no web-based account settings for cancellation.

Step-by-step cancellation process

1. Log in to your Incryptme account on their website or mobile app.
   • Navigate to your account settings or profile menu.
   • Search for "Subscription," "Billing," or "Cancel" options in the menu.
2. Check for an online cancellation button or link.
   • If you find a "Cancel Subscription" button, click it and follow the on-screen prompts.
   • Note any reasons Incryptme asks you to provide; these are optional, but your feedback helps Tocancel improve its guide for other users.
3. If no online cancellation option exists, email [email protected] with your cancellation request.
   • Write clearly: "I request immediate cancellation of my Incryptme account effective today."
   • Include your full name, email address, and account creation date.
   • State the date you want the cancellation to take effect (typically immediately or the end of your current billing cycle).
   • Ask for written confirmation of cancellation and confirmation that no further charges will be issued.
   • Ask for a full account deletion under the Personal Data Protection Act within 30 days.
4. Save your encrypted files before cancellation.
   • Download any files you wish to retain while your account is active.
   • Note that Incryptme may delete your files 30 to 90 days after cancellation, though this policy is not clearly stated.
5. Wait for written confirmation from [email protected].
   • You should receive a reply within 3 to 5 business days.
   • If you do not receive confirmation, send a follow-up email and reference your original request date.
   • Escalate to Tocancel's support team if Incryptme ignores your cancellation request for more than 7 days.
6. Monitor your payment method for any further charges.
   • Check your bank or credit card statement for 2 to 3 billing cycles after your cancellation date.
   • If Incryptme continues to charge you after cancellation, contact your bank to dispute the charge as unauthorized.

What to do if Incryptme ignores your cancellation

If Incryptme does not respond to your cancellation email within 7 days, or if they refuse to cancel your account, you have escalation options. First, send a second email citing your original request and stating that their non-response violates the Consumer Act of the Philippines. Second, file a formal complaint with the Department of Trade and Industry (DTI) or NamBizME, attaching all email correspondence and proof of payment. Third, contact your bank or credit card issuer and request a chargeback for unauthorized charges, citing Incryptme's refusal to honor your cancellation request.

Tocancel has supported thousands of consumers in the Philippines who faced similar non-responsive services. Your bank will take your chargeback claim seriously if you provide evidence that you attempted to cancel through proper channels and Incryptme refused.

Understanding incryptme's pricing and billing cycles

Transparent pricing is essential to making an informed cancellation decision, yet Incryptme does not publish prices in Philippine pesos on its public-facing website.

Incryptme pricing structure (based on available information)

The prices above are estimated in US dollars (USD) and will convert to Philippine pesos (PHP) at your bank's exchange rate, typically 55 to 60 PHP per USD. This means a Basic plan charging $59 annually converts to roughly 3,245 to 3,540 PHP when billed to your Philippine account. Incryptme does not clearly state whether you pay in USD converted at transaction time or if they offer direct PHP billing through GCash or Maya.

Why pricing transparency matters for cancellation

If you do not see published pricing before you subscribe, you cannot make an informed decision about the value of the service. If you discover you are being overcharged or are paying more than your chosen plan should cost, that grounds for cancellation. Tocancel advises checking your original purchase email or invoice to confirm what price you agreed to, then comparing it to what you are currently being charged. If there is a mismatch, include this discrepancy in your cancellation email to [email protected].

Auto-renewal is the hidden cost trap. Incryptme automatically renews your subscription at the end of each billing cycle unless you actively cancel. If you do not track your subscriptions, you may pay for months or years without using the service. This is precisely why cancelling quickly matters: each billing cycle that passes locks in another charge.

Refunds and what you can expect after cancellation

Refund eligibility depends on when you are cancelling relative to your billing cycle and whether you fall within a legal cooling-off period.

When you are entitled to a refund

Under the Consumer Act of the Philippines, you are entitled to a full refund if you cancel within 10 to 30 days of your initial purchase (the exact period depends on whether Incryptme specifies a cooling-off period, which they do not clearly). If you purchased Incryptme fewer than 14 days ago and are not satisfied with the service, you can demand a full refund by citing your cooling-off rights under Philippine law.

If you are beyond the cooling-off period, refund eligibility becomes murkier because Incryptme does not publish a refund policy. In this case, you can request a partial refund if you are cancelling mid-cycle. For example, if you paid for a full year but are cancelling after three months, you could request a refund for the nine months remaining. Frame this as a prorated refund request in your cancellation email.

Incryptme may refuse a prorated refund, but by requesting it in writing, you create a documented record. If they refuse and you escalate to the DTI, you will have evidence that you attempted to resolve the issue fairly first.

How to request a refund

Include a refund request in your cancellation email to [email protected]. Write: "I request cancellation of my Incryptme account and a full refund of all charges paid in the past [number] days, as I am cancelling within [your legal cooling-off period / due to service non-performance]." Cite your transaction date, the amount charged, and your payment method (credit card, GCash, Maya, etc.).

Incryptme typically processes refunds to your original payment method within 5 to 10 business days. If the refund does not appear within two weeks, contact your bank or payment provider and request a chargeback. At Tocancel, we recommend tracking refund timelines closely because delays often indicate that a company does not intend to refund you.

What happens to your files after cancellation

Incryptme's policy on file retention after cancellation is not transparent. In theory, once you cancel, Incryptme should delete all copies of your encrypted files within 30 to 90 days. However, this timeframe is not publicly stated. Download all files you need before your cancellation takes effect. If you need to recover files after cancellation, contact [email protected] immediately and state that you canceled by mistake and need time to download your data before permanent deletion.

Common mistakes when cancelling Incryptme

Cancelling a subscription feels straightforward, but small errors can delay or even prevent your cancellation from taking effect. Here are the pitfalls to avoid.

Mistake 1: assuming your account is deleted when it is merely suspended

Many users assume that once they unsubscribe, Incryptme has purged their account. In reality, most services suspend your access but retain your data and account record. If you later re-subscribe, your old data may still exist. To ensure full deletion, explicitly request account deletion in your cancellation email: "Please permanently delete my Incryptme account and all associated personal data within 30 days, as required by the Personal Data Protection Act."

Mistake 2: not confirming cancellation in writing

If you cancel via email but never receive a written response, you have no proof Incryptme received your request. Always ask for written confirmation in your original email: "Please reply to this email confirming that my account is cancelled and no further charges will be issued." Save this confirmation for your records. If Incryptme continues to charge you, this email will be crucial evidence when you file a dispute with your bank.

Mistake 3: cancelling near the end of your billing cycle without understanding timing

If your next billing date is in two days, and you cancel today, Incryptme may still charge you when that date arrives. Ask explicitly when your next billing date is and whether cancelling now prevents that charge. If you are within a few days of renewal, consider timing your cancellation request to arrive at least one week before the automatic charge.

Mistake 4: ignoring currency conversion charges

If you pay Incryptme via international card or GCash conversion, your bank may charge a currency conversion fee on top of the subscription price. This hidden fee can make the service appear more expensive than it is. Review your statement and identify these fees. Include them in any refund request: "I also request refund of currency conversion fees charged by my bank due to Incryptme's failure to offer direct PHP billing."

Mistake 5: not keeping records of all communications

Screenshots of your statement, copies of cancellation emails, and payment receipts are your evidence if you need to escalate. Store these in a folder and refer to them in all future communications. Tocancel has helped thousands of consumers win disputes purely because they kept organized records.

Comparison: Incryptme versus alternatives

If you are cancelling Incryptme because it does not meet your needs, consider these transparent alternatives available in the Philippines.

Cloud storage alternatives with clearer terms

Google Drive and Dropbox offer transparent pricing in Philippine pesos and allow you to cancel subscriptions with a single click from your account settings. If you prioritize encryption like Incryptme does, Sync.com provides end-to-end encryption with far clearer cancellation and refund terms. Tocancel recommends trying a free tier first before committing to any paid service.

What to do after you cancel Incryptme

Cancellation is not the end of the process. Follow these steps to ensure your cancellation sticks and your financial exposure closes.

Confirm the cancellation is active

After you receive written confirmation from Incryptme, log out of your account. Try logging back in using your password. If the login fails or shows a "cancelled account" message, your cancellation is confirmed. If you can still log in, your account may still be active; send a follow-up email to [email protected] asking why your account is still accessible after cancellation.

Monitor your statements for unexpected charges

For three billing cycles after your cancellation date, check your bank statement and credit card statement for any charges from Incryptme. If you see a charge, immediately contact your bank and initiate a dispute as an unauthorized charge. Provide your cancellation email confirmation as evidence. Most banks reverse unauthorized charges within 30 to 60 days.

File a complaint if charges continue

If Incryptme continues to charge you after you have cancelled and provided written notice, escalate immediately. Contact the Department of Trade and Industry (DTI) at 1651 Quezon Ave, Quezon City, or visit their online complaint portal at dti.gov.ph. Attach all email correspondence, payment statements, and proof of your cancellation request. The DTI will investigate and can mandate that Incryptme refund your unauthorized charges.

Request a chargeback if refunds are delayed

If Incryptme owes you a refund and has not issued it within 14 days, contact your bank or credit card issuer. Explain that you cancelled the service as required and that the refund has not been processed. Your bank can initiate a chargeback on your behalf, which reverses the transaction and forces Incryptme to defend the charge. In most cases, banks side with the cardholder if you have evidence of a cancellation request.

Check your credit and consider identity monitoring

Since Incryptme stores encrypted copies of your personal documents (IDs, tax records, contracts), confirm that your personal data is actually deleted as promised. If you are concerned about data retention, consider using a free credit monitoring service to watch for suspicious activity tied to your email or identity. Services like CyberSecure (provided free by some Philippine banks) notify you if your email appears in a data breach.

Summary and your next steps

Cancelling Incryptme is straightforward if you follow the steps outlined above. You have the right to cancel at any time under the Consumer Act of the Philippines. Your legal position is strong: Incryptme must honor your cancellation, issue refunds if you cancel within the cooling-off period, and delete your personal data upon request.

Start your cancellation today by emailing [email protected] with a clear request. Include your account email, the effective cancellation date, a refund request if you qualify, and a data deletion request under the Personal Data Protection Act. Save their response and monitor your statements. If Incryptme does not respond within 7 days or continues to charge you, escalate to the DTI.

Tocancel has helped thousands of consumers cancel subscriptions, recover unauthorized charges, and protect their data. Visit Tocancel.com to report your experience with Incryptme and access additional cancellation guides for other services. If you encounter resistance from Incryptme, Tocancel's resources can guide you through filing a formal complaint with Philippine consumer authorities. You deserve clarity, transparency, and the ability to cancel on your terms-take action today.

Contact information and escalation

To cancel Incryptme: Email [email protected] with your cancellation request, account email, and date of cancellation. Allow 5 to 7 business days for a response.

If Incryptme refuses to cancel or continues charging you after cancellation: File a formal complaint with the Department of Trade and Industry (DTI), 1651 Quezon Ave, Quezon City, Philippines, or visit dti.gov.ph. You can also contact the National Bureau of Micro, Small, and Medium Enterprises (NamBizME) for mediation.

For unauthorised charges: Contact your bank or credit card issuer and request a chargeback within 60 days of the disputed charge. Provide your cancellation email as evidence.

For further support: Visit Tocancel.com, where you can access additional guides, report your experience, and connect with consumer advocates who specialise in subscription disputes in the Philippines.