Cancel Loom: The Right Way to Keep Your Videos

How to cancel Loom and keep your videos safe

What Loom is and why cancellation makes sense

Loom is a cloud-based video messaging platform that lets you record your screen, camera, or both, then share videos through a simple link. Remote teams, sales professionals, educators, and customer support staff use Loom to replace lengthy email chains with quick video walkthroughs and asynchronous communication. Loom operates on a freemium model, meaning you can use the service free or upgrade to paid plans with expanded features and higher recording limits.

Your videos remain accessible after you cancel, though your plan features downgrade. This means cancelling Loom does not delete your content or lock you out of previously recorded videos.

Loom's pricing structure in philippine pesos

Loom charges in Philippine Pesos across three subscription tiers. Understanding each tier helps you decide whether to continue paying or downgrade to the free plan.

Loom offers a 14-day free trial for the Business + AI plan. If you do not continue your subscription after the trial ends, your account automatically downgrades to the free Starter plan with no charge applied. This is one of the few subscription services that does not continue billing you if you ignore the trial expiry notice.

Should you cancel your Loom subscription

Before you cancel, review whether the features justify your monthly spend. If you record fewer than three videos per week or do not need unlimited recording time, the free Starter plan often meets your needs. If you pay ₱1,080.00 or more each month but only use Loom once a month, cancellation makes financial sense. If your team records daily onboarding videos, customer demos, or asynchronous updates, the unlimited recording cap usually justifies the Business plan cost.

Review your last three months of video activity and login frequency. This evidence helps you decide whether to downgrade or cancel with confidence.

Your cancellation rights under philippine consumer law

The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel subscription services without penalty. Your legal position is clear: Loom cannot require reasons for cancellation, make the cancellation process deliberately difficult to locate, or charge fees for exercising your cancellation right.

If Loom continues billing you after your cancellation date, you have grounds to dispute the charge with your bank or credit card company. The consumer protection framework in the Philippines also allows you to file a complaint with the Department of Trade and Industry (DTI) if Loom refuses to refund charges made after your cancellation request.

Tocancel recommends keeping screenshots of your cancellation confirmation as proof of your request date. This documentation protects you if disputes arise later.

How to cancel your Loom subscription step by step

Prepare your account before cancelling

Cancellation appears straightforward, but timing matters. Many users miss their renewal date by hours and get charged again unintentionally. Protect yourself by preparing your account first.

1. Open your Loom workspace and download any videos you need to keep as backups
   • Go to your video library and select each recording you want to preserve
   • Use Loom's download function to save files to your device or cloud storage
   • Store backups in a separate location (Google Drive, OneDrive, or external hard drive)
2. Review your payment method and billing cycle
   • Note your current renewal date so you cancel before that date
   • Check which payment method is linked to your account
3. Export any team settings or sharing links you need to document
   • Take screenshots of workspace configurations
   • Note any custom branding or team permissions you have set up

Cancel your Loom subscription through your account settings

Loom's cancellation process happens within your account dashboard. Follow these steps to initiate cancellation immediately.

1. Log into your Loom account at loom.com
   • Use the email and password associated with your subscription
2. Navigate to your account settings or subscription management page
   • Click your profile icon in the top right corner
   • Select "Account" or "Settings" from the dropdown menu
   • Look for "Billing" or "Subscription" in the left sidebar
3. Locate your active subscription plan
   • Your current plan (Business or Business + AI) appears on this page
   • Your next billing date is also displayed here
4. Click "Cancel subscription" or "Downgrade to free plan"
   • Loom may ask why you are cancelling (optional feedback)
   • Do not feel obligated to provide reasons under Philippine consumer law
5. Confirm your cancellation when prompted
   • A confirmation message appears on screen
   • Loom sends a confirmation email to your registered address
6. Save or screenshot your cancellation confirmation
   • Note the cancellation date and confirmation code if provided
   • Keep this proof for your records

Verify your cancellation with Loom support

After you complete the online cancellation, send a verification email to Loom's support team. This creates an official record and protects you if billing disputes occur.

1. Contact Loom support at [email protected]
   • Write a brief email stating: "I cancelled my subscription on [date]. Please confirm this cancellation and confirm my account will downgrade to the free Starter plan on [renewal date]."
   • Include your account email address and the cancellation confirmation code
2. Request written confirmation that your paid plan ends on your renewal date
   • Ask Loom to confirm no charges will occur after that date
3. Keep Loom's response email with your cancellation proof
   • This email serves as official documentation if you need to dispute a charge later

What happens to your videos after you cancel

One of the most common concerns about cancelling Loom is losing access to your videos. Your videos do not disappear when you cancel your paid subscription.

After cancellation, your account downgrades to the free Starter plan. You can still view, download, and share videos you recorded on paid plans. The Starter plan limits you to 25 stored videos, so if you exceed this number, the oldest videos are removed automatically. Download critical videos before cancelling if you have more than 25 recordings.

Shared video links remain active after cancellation unless you manually delete them. Anyone with the link can still watch videos you shared previously. If you want to disable sharing, you must delete specific videos or adjust sharing permissions manually.

Refund eligibility and payment dispute procedures

Understand loom's refund policy

Loom's refund policy depends on whether you cancel before or after your renewal date. If you cancel before your next billing date arrives, you are not charged again. No refund is typically issued for the current billing period already paid, unless you qualify for specific exceptions.

If Loom charges you after you cancel, you have the right to dispute that charge through your payment method. Contact your bank or credit card company and explain that you cancelled your subscription before the charge occurred. Philippine consumer protection law supports your dispute if you provide proof of your cancellation date.

File a charge dispute if you are billed after cancellation

If an unwanted charge appears on your statement after cancellation, act quickly. Your bank typically allows 60 days from the charge date to file a dispute.

1. Contact your bank or credit card provider immediately
   • Explain that you cancelled your Loom subscription before the charge date
   • Provide your cancellation confirmation and email from Loom support
2. Submit your cancellation proof to your bank
   • Attach screenshots of your cancellation confirmation
   • Include Loom's confirmation email if available
3. Your bank investigates and either reverses the charge or requests additional information
   • Most banks resolve disputes within 30 days
4. If your bank denies your dispute, escalate to the Bangko Sentral ng Pilipinas (BSP) Consumer Affairs Department
   • File a formal complaint with documentation attached

Common cancellation mistakes to avoid

Cancelling feels simple until something goes wrong and you discover you have paid for another month. These mistakes happen to many subscribers, but you can prevent them entirely.

• Cancelling too close to your renewal date: If you cancel on day 28 of your 30-day billing cycle, you may still be charged if the renewal processes first. Cancel at least 3 days before your renewal date.
• Forgetting to download videos before cancelling: Although videos remain accessible on the free plan, you are limited to 25 total. Download videos worth preserving before you downgrade.
• Not keeping cancellation proof: Screenshots and confirmation emails protect you if disputes arise. Save these files in a dedicated folder or cloud storage.
• Assuming the cancellation form completes the process: Submitting the cancellation form is only step one. Verify your cancellation by checking your account settings 24 hours later and emailing Loom support for written confirmation.
• Missing Loom's confirmation email: Check your spam or promotions folder if you do not see Loom's cancellation confirmation in your inbox within 2 hours. Search your email for "Loom" to find it.
• Cancelling through a third party or app marketplace: If you subscribed to Loom through the Apple App Store, Google Play Store, or another platform, you must cancel through that platform, not Loom's website directly. Contact that platform's support if cancellation through Loom's website does not work.

After you cancel: what to expect and how to stay informed

Cancelling your subscription triggers several changes and communications over the next few days. Knowing what comes next helps you confirm your cancellation worked correctly.

Your paid plan remains active until your current billing cycle ends. For example, if your renewal date is March 15th and you cancel on March 5th, you can use Loom's full features until March 15th. On March 15th, your account automatically downgrades to the free Starter plan. You receive a confirmation email from Loom on or near your downgrade date.

Monitor your bank account for the next 5 to 7 days. If an unexpected charge appears after your renewal date, contact your bank immediately and reference your cancellation proof. Set a calendar reminder to check your account settings one week after your renewal date passes. Log into Loom and confirm your plan now shows "Starter" instead of "Business" or "Business + AI". This verification takes 30 seconds and gives you peace of mind.

Why choose tocancel for subscription management

Cancelling a subscription should be straightforward, yet many companies deliberately hide cancellation options to trap customers into automatic renewals. Tocancel exists to guide consumers through cancellation with clarity and confidence.

Tocancel's mission is to help you understand your consumer rights and take action to cancel any subscription service. Our guides cover the specific steps each company requires, translate legal protections into plain language, and provide escalation paths if companies refuse to cancel.

When you need to cancel Loom or any other service, Tocancel has helped thousands of consumers complete the process correctly and on time. We maintain up-to-date information on each company's cancellation process, pricing, and your legal protections under Philippine consumer law.

Your consumer protection resources and next steps

Contact details for Loom support

If Loom refuses to cancel your subscription or fails to respond to your cancellation request, you have escalation options. The company's primary support channel is email.

• Email: [email protected]
• Response time: Typically 24 to 48 hours
• What to include: Your account email, cancellation date, and specific issue (e.g., account not downgraded, unwanted charge)

File a complaint if Loom does not respond

If Loom does not respond to your cancellation request within 30 days or refuses to honour your cancellation, you can file a formal complaint with Philippine consumer protection authorities.

• Department of Trade and Industry (DTI) Consumer Protection Division: File a complaint at dti.gov.ph or visit your nearest DTI regional office with your cancellation proof and payment records.
• National Bureau of Investigation (NBI) Consumer Protection Division: Contact the NBI if Loom's non-response suggests fraudulent billing practices.
• Your bank or credit card company: Initiate a chargeback dispute if Loom charges you after your cancellation date. Provide your cancellation confirmation as evidence.

Document everything for protection

Create a cancellation file on your computer or cloud storage containing the following documents:

• Screenshot of your account settings showing your current plan (taken before you cancel)
• Screenshot of the cancellation form and confirmation message
• Your cancellation confirmation email from Loom
• Your cancellation verification email response from Loom support
• Screenshots of your bank or credit card statement showing the cancellation date and any subsequent charges

This file becomes your proof if disputes arise later. Keep these documents for at least one year after cancellation.

Summary: take control of your Loom subscription today

Cancelling Loom takes fewer than 10 minutes when you follow Tocancel's step-by-step process. Your videos remain safe, your account downgrades to the free Starter plan, and no additional charges occur if you cancel before your renewal date.

Your consumer rights under the Consumer Act of the Philippines are clear: you can cancel without penalty, without providing reasons, and without hidden fees. If Loom violates these rights, the Department of Trade and Industry and your bank both support your complaint.

Start your cancellation today by logging into your Loom account, navigating to billing settings, and clicking cancel. Then verify your cancellation by emailing Loom support and saving your confirmation. Tocancel has created this guide to ensure you cancel successfully and on time. When you are ready to take action, Tocancel stands ready to help you navigate the process and protect your consumer rights.