Cancel Loom: The Right Way

How to cancel Loom and protect your videos after you quit

Why you might need to cancel Loom

Loom is a cloud-based video messaging platform that lets you record your screen, camera, and audio to share with your team or clients asynchronously. You create a video once, share a link, and your message lives in the cloud without requiring real-time meetings. It's effective for onboarding, delivering feedback, and walking through workflows step-by-step.

You might decide to cancel because your team has switched to a competing tool, your budget constraints have tightened, or you've realised Loom no longer fits your workflow. Cancelling is straightforward, but understanding your refund rights under UAE consumer law and ensuring you keep access to your recordings are critical questions Tocancel helps readers answer every day.

Common reasons to cancel Loom

You may cancel because you've moved to a competing platform like Vidyard or Wistia, your team no longer relies on asynchronous video communication, the subscription cost no longer justifies the features you use, or you're consolidating tools to reduce monthly software expenses. Whatever your reason, you deserve clarity on how cancellation works and what happens to your data afterward.

What happens to your videos when you cancel

This is the question that concerns most Loom users. When you downgrade from a paid plan to Loom's free Starter plan (which is what cancellation does), your existing videos remain accessible and viewable for as long as they exist on Loom's servers. You do not lose your recordings immediately. However, your access to paid features-such as advanced customisation, team collaboration, and analytics-ends when your billing period closes. Tocancel advises you to download or export any videos you want to keep before you cancel, just as a precaution.

Your consumer rights under UAE law

The UAE Consumer Protection Law (Federal Law No. 24 of 2006) and related consumer protection regulations grant you specific rights when dealing with digital subscriptions and cancellations.

Cooling-off period and distance contracts

Under UAE law, you have a 14-day cooling-off period for distance contracts-which includes online subscriptions-unless you've already begun using the service. Because Loom is a continuous platform you access and use as soon as you subscribe, this cooling-off window may not apply once you've started creating or viewing videos. However, if Loom failed to disclose its cancellation policy, billing cycle, or charges clearly before you paid, you may still have grounds to request a refund or escalate your complaint. Your legal position is this: Loom must inform you truthfully about what you're paying for and how to stop paying. If they didn't, consumer protection authorities can intervene.

Transparency and billing disclosure requirements

UAE consumer law requires all companies to disclose billing cycles, subscription charges, and cancellation methods clearly and upfront. If Loom buried its no-refund policy in unclear language or made cancellation deliberately hidden or complicated, that breaches consumer law. The UAE Consumer Protection Authority treats such deception seriously. Tocancel recommends you take screenshots of Loom's billing page and terms before you cancel-these become evidence if you need to escalate to the authorities.

Escalation to the UAE consumer protection authority

If Loom refuses a refund you believe you're entitled to under UAE law, you can file a formal complaint with the UAE Consumer Protection Authority (part of the Ministry of Economy). They investigate disputes over misleading billing, unfair cancellation policies, and failure to honour consumer rights. Keep copies of your cancellation request, billing statements, email replies from Loom support, and any refusal to refund. This documentation is your proof.

How to cancel Loom in 4 steps

Loom offers one official cancellation method: through your account settings on the web platform. This is fast, irreversible once confirmed, and halts future billing immediately.

Step-by-step cancellation via the Loom web platform

1. Open your web browser and navigate to loom.com, then sign in with your email address and password.
   • If you've forgotten your password, click "Forgot password?" and follow Loom's email recovery process.
2. Click the workspace icon in the bottom left corner of your dashboard and select Workspace Settings.
   • The workspace icon typically looks like a small circle or grid with your initials or profile image.
3. Look for the Plan & Billing section in the left-hand menu and click it.
   • This section shows your current plan, next billing date, and payment method.
4. Scroll to the bottom of the Plan & Billing page and click Cancel plan or Downgrade to free.
   • Loom may ask you why you're cancelling. You can skip this or provide feedback-your choice.
   • Confirm the cancellation when prompted. Once you confirm, the action is final and cannot be undone.

Your paid plan will remain active until the end of your current billing period. You won't be charged again after that date. Tocancel reminds you to note your billing end date so you know exactly when your paid features expire.

Cancellation via third-party app stores

If you subscribed to Loom through the Apple App Store, Google Play Store, or Atlassian Marketplace, you must cancel through that platform instead of Loom's website. Each store has its own cancellation process and refund policy, which may differ from Loom's direct subscription terms.

• Apple App Store: Open the App Store app, tap your profile icon, select "Subscriptions," find Loom, and choose "Cancel Subscription."
• Google Play Store: Open Google Play, navigate to "Manage my subscriptions," select Loom, and tap "Cancel subscription."
• Atlassian Marketplace: Log into your Atlassian account, go to "Subscriptions," locate Loom, and select "Cancel" or "Uninstall."

Cancellation through these platforms takes effect at the end of your current billing cycle, just as it does on Loom's website.

Refunds and what to expect after cancellation

Understanding Loom's refund policy and what happens to your account afterward prevents surprises and helps you plan your transition to another tool.

Will you receive a refund?

Loom does not issue refunds for unused time in your billing cycle. If you cancel mid-cycle, you keep access to paid features until your billing period ends, but you won't receive a pro-rata (partial) refund for the remaining days. This is Loom's standard policy and applies to most users. However, if you cancelled within the first 14 days of your initial purchase and can prove Loom failed to disclose its terms clearly, you have grounds to request a refund under UAE consumer protection law. Tocancel advises you to contact Loom support with this argument if you believe you qualify, referencing Federal Law No. 24 of 2006.

What happens to your account and videos

After cancellation, your account downgrades to Loom's free Starter plan automatically. You retain access to all your existing videos-they don't disappear. Your free plan includes basic recording and sharing features, though with storage and sharing limits. Paid features like advanced customisation, team collaboration, and analytics are no longer available. If you don't log in to your Loom account for an extended period (typically 12 months), Loom may delete your inactive account and its videos, so log in occasionally if you want to preserve your recordings.

How to preserve your videos after cancellation

Before you cancel, download or export any videos you want to keep permanently. Loom allows you to download individual videos as MP4 files directly from your account. Open each video in your library, click the download button, and save it to your computer. This ensures you have a backup copy outside Loom's servers. Tocancel recommends this step as essential insurance against unexpected account suspension or deletion.

Pricing and plan comparison

Knowing Loom's pricing structure helps you decide whether cancellation is the right choice for your budget.

If you're on a Standard or Professional plan and rarely use Loom's advanced features, downgrading to the free Starter plan (via cancellation) makes financial sense. Tocancel helps thousands of users identify when a subscription no longer matches their actual usage.

Common mistakes to avoid when cancelling

Cancelling a subscription feels straightforward, but small oversights can lead to continued billing, lost access to important data, or difficulty getting a refund. Here are the pitfalls Tocancel sees most often.

Mistake 1: cancelling through the wrong platform

If you subscribed via Apple App Store, Google Play, or Atlassian, you must cancel through that platform, not on Loom's website. Cancelling on Loom's website won't stop App Store or Google Play from billing you. Check your original purchase receipt or payment method to confirm where you signed up.

Mistake 2: not downloading your videos before cancellation

Your videos remain accessible after you cancel, but Loom may delete your account if you don't log in for 12 months. If account deletion happens, your videos disappear with it. Always download or export videos you want to keep permanently before you cancel.

Mistake 3: assuming you'll get a refund for unused time

Loom's policy is clear: no refunds for unused time in your billing cycle. If you cancel on day 5 of a 30-day cycle, you've lost the cost of those remaining 25 days. Plan your cancellation to coincide with your billing date if possible.

Mistake 4: not keeping records of your cancellation request

If a dispute arises-for example, if Loom continues to bill you after you cancel-you need proof that you submitted a cancellation request. Take a screenshot of the cancellation confirmation page and save any confirmation emails Loom sends you. This documentation is essential if you need to escalate to the UAE Consumer Protection Authority or your bank.

Mistake 5: overlooking automatic renewal on your credit card

Some users cancel their Loom plan but forget to update or remove the payment method from their account. If Loom renews the subscription (rare, but possible), check your email for billing notifications. If you see an unexpected charge, contact Loom support immediately and file a chargeback with your bank if necessary.

After you cancel: your next steps

Cancelling Loom is quick, but ensuring a smooth transition to another tool or service requires a few follow-up actions. You've taken the hard step already-now protect yourself and plan ahead.

Verify the cancellation confirmation

After you submit your cancellation request, Loom sends a confirmation email to the address associated with your account. Check your inbox (and spam folder) for this email within 24 hours. The email confirms your cancellation date and your plan's end date. If you don't receive a confirmation, log back into Loom and check your Plan & Billing page-it should show "Free" under your current plan. If it still shows a paid plan, your cancellation didn't go through. Contact Loom support immediately.

Monitor your bank or credit card statement

You should not see a charge from Loom after your billing period ends. Check your bank or credit card statement 30 days after your cancellation date to confirm no renewal charge appears. If you see an unexpected Loom charge, contact your bank immediately to dispute it. Tocancel advises keeping your cancellation confirmation email as proof of your request when you file a chargeback.

Set a calendar reminder to download remaining videos

You have 12 months to log in and download any videos you want to keep. Set a reminder on your phone or calendar for 6 months after cancellation to check your account and download any recordings you've created since cancellation. This gives you time before Loom's inactivity deletion policy kicks in.

Consider alternative tools

If you're cancelling because Loom doesn't fit your needs, explore alternatives like Vidyard, Wistia, or even native recording tools in Microsoft Teams or Google Workspace. Test a free trial before committing to another subscription.

How to request a refund if you believe you qualify

If you cancelled within 14 days of your first payment and believe Loom failed to disclose its terms or billing cycle clearly, you have grounds to request a refund under UAE consumer law.

Step 1: contact Loom support with your refund request

Email Loom's support team (available through their website) and explain your reason for the refund. Reference the UAE Consumer Protection Law (Federal Law No. 24 of 2006) and clearly state that you believe Loom failed to provide transparent information about its billing or cancellation policy before you paid. Include your original payment confirmation and screenshots of what Loom displayed to you at the time of purchase. Be specific: "Loom did not clearly disclose that no refunds would be issued for unused time" or "Loom did not inform me that cancellation was only available via the website."

Step 2: document everything and escalate if Loom refuses

Keep copies of all emails, screenshots, and payment receipts. If Loom refuses your refund request or doesn't respond within 7 days, file a formal complaint with the UAE Consumer Protection Authority. Tocancel emphasises that written evidence is your leverage-companies take complaints to the authorities seriously because penalties are real.

Step 3: file a complaint with the UAE consumer protection authority

You can file a complaint online at the UAE Ministry of Economy website or in person at your local office. Explain the situation, attach your documentation, and request a refund. The authority investigates and can compel Loom to refund you if they find the company breached consumer protection law. Response times typically range from 30 to 90 days.

Loom subscription checklist

Use this checklist before and after you cancel to ensure you don't miss any critical steps.

Summary and your path forward

Cancelling Loom is simple: log in, go to Workspace Settings, click Plan & Billing, and select Cancel or Downgrade to Free. Your paid features end at the close of your billing cycle, and your videos remain accessible afterward. You won't receive a refund for unused time unless you cancelled within 14 days and Loom failed to disclose its terms clearly-in which case UAE consumer law gives you grounds to escalate.

Your consumer rights under Federal Law No. 24 of 2006 protect you from misleading billing practices and unfair cancellation policies. If Loom breaches those rights, the UAE Consumer Protection Authority is your enforcement lever. Download your videos before you cancel, keep records of your cancellation, monitor your bank statement, and don't hesitate to escalate if charges continue or refunds are wrongfully refused. Tocancel has helped thousands of consumers cancel subscriptions confidently and protect their rights. You can do the same. Take action today, and you'll be free of Loom billing by the end of your current cycle.

For more guidance on cancelling SaaS subscriptions and understanding your consumer rights, visit Tocancel.com-where clarity meets consumer empowerment.