Cancel Loom: The Right Way to Protect Your Money

How to cancel Loom in nigeria and stop paying for screen recording you don't use

What Loom is and why nigerians subscribe

Loom is a video messaging and screen-recording platform that lets you capture, share, and comment on short videos directly from your browser or mobile app. Teams and individuals across Nigeria use Loom for tutorials, project updates, asynchronous feedback, and remote team communication-all without scheduling live calls.

The service has built a strong reputation for simplicity. You record your screen or camera, share a link, and your colleagues watch and comment on their own time. This makes it especially valuable for Nigerian businesses juggling multiple time zones and variable internet connections.

Why cancelling Loom matters in nigeria

If you subscribed to Loom and no longer use it, your money flows out of your Nigerian bank account or mobile wallet every billing cycle. Many Nigerians subscribe, test the platform for a week, then forget to cancel-only to find recurring charges months later. At Tocancel, we help thousands of consumers recover control of their subscriptions and stop unwanted payments.

Where your Loom subscription actually lives

Your account and billing depend entirely on where you purchased your subscription. If you signed up directly on Loom.com, you manage everything through your web dashboard. If you bought via Apple App Store or Google Play, your subscription lives in those platforms, not in Loom itself. This distinction is critical-using the wrong cancellation method leaves your subscription active and your money draining.

Many Nigerians delete the Loom app, believing they have cancelled, only to discover charges continuing on their statement weeks later. We will walk you through each method so you avoid that trap.

Loom pricing in nigeria and plan options

Understanding Loom's pricing structure helps you decide whether to cancel, downgrade, or continue your subscription.

Current Loom plan tiers and what you pay

Loom publishes pricing in USD on their main website. Your actual charge in Nigerian Naira (NGN) depends on your payment method and the exchange rate at the time of billing. The company does not publish localized Nigerian pricing officially, so you will see charges converted to NGN when you check your billing statement or bank account.

Why you might pay more than expected

Exchange rate fluctuations mean your actual NGN charge may vary month to month, even if your USD plan price stays the same. If you paid via credit card or international payment gateway, you may also incur currency conversion fees from your bank. If you subscribed via Apple App Store or Google Play, those platforms add their own payment processing fees on top of Loom's base price.

Your billing statement will show the exact NGN amount charged-always check this against your plan price to spot unexpected increases.

When you should cancel Loom in nigeria

Cancelling Loom is the right move in specific situations, and Tocancel wants to help you decide clearly.

Strong reasons to cancel Loom

Cancel if your team has switched to a competitor like Wistia, Vidyard, or built-in Slack video features that serve the same purpose. Cancel if your budget has contracted and you are cutting non-essential tools. Cancel if you signed up, rarely used it, and discovered you do not need screen recording in your workflow. Cancel if your team prefers live Zoom meetings or written documentation over asynchronous video.

Also cancel if Loom has raised prices significantly and the new cost no longer fits your budget. There is no shame in re-evaluating subscriptions as your situation changes.

When you should keep Loom

Keep Loom if your team actively uses it for client onboarding, customer support tutorials, or project feedback. Keep it if you work across multiple time zones and asynchronous video messaging saves your team real time and money. Keep it if you have tried alternatives and found Loom's interface faster and more reliable than competitors.

Consider downgrading to the free Starter plan instead of cancelling if you only need basic recording and sharing features-this preserves your account without ongoing charges.

How to cancel Loom in nigeria

Your cancellation method depends on where you purchased your subscription. Follow the steps for your specific purchase channel to avoid leaving your subscription active.

Cancel Loom if you subscribed directly on loom.com

1. Go to Loom.com and log in with your email and password.
2. Click your profile picture in the top right corner.
3. Select Settings or Account from the dropdown menu.
4. Navigate to the Billing or Subscription section.
5. Locate your active plan and click Cancel subscription or Manage subscription.
6. Loom will ask for a reason. Select the reason that best matches your situation (budget, not using, switched tools, etc.).
7. Confirm the cancellation. Loom will send a confirmation email to your registered email address.
8. Verify the cancellation by returning to your Billing section-it should now show No active subscription or display your account as cancelled, effective on your next billing date.

Your subscription will remain active until the end of your current billing cycle. You will not be charged after that date. If you cancel mid-month, you will not receive a partial refund unless Loom offers one at their discretion.

Cancel Loom if you subscribed via apple app store (iOS)

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the top right corner (or bottom right on iPad).
3. Tap Subscriptions.
4. Find Loom in your active subscriptions list.
5. Tap Loom, then tap Cancel Subscription.
6. Confirm your cancellation by tapping Confirm or Cancel Subscription again.
7. Apple will show a confirmation screen. Your subscription will end on the displayed date.
8. Check your email for an Apple receipt confirming the cancellation.

Cancelling through Apple App Store does not cancel your Loom.com account-only the app store subscription. If you also have a direct Loom.com subscription, you must cancel that separately following the steps above.

Cancel Loom if you subscribed via google play store (Android)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Tap Payments and subscriptions.
4. Tap Subscriptions.
5. Select Loom from your list of active subscriptions.
6. Tap Cancel subscription.
7. Follow any prompts asking for cancellation feedback.
8. Tap Cancel subscription to confirm.
9. Google Play will display your cancellation date and send a confirmation email.

Cancelling through Google Play does not cancel your Loom.com account-only the app store subscription. If you also have a direct Loom.com subscription, you must cancel that separately.

Your consumer rights and what they mean for you

As a consumer in Nigeria, you are protected by the Federal Competition and Consumer Protection Act (FCCPA) 2018. This law gives you clear rights when dealing with subscription services like Loom.

Your legal position under nigerian consumer law

The FCCPA requires companies to give you accurate information about their products and pricing before you pay. It also protects you from unfair contract terms and bans misleading claims about refunds or cancellation policies. If Loom charges you after you cancel, or if they refuse to honour a valid cancellation request, you have the right to lodge a complaint with the Federal Competition and Consumer Protection Commission (FCCPC).

In practice, this means Loom cannot charge you after your cancellation is confirmed, cannot hide cancellation methods on their platform, and cannot force you to speak to a human representative to cancel (if they offer online cancellation). If you believe Loom has violated these rights, you can contact the FCCPC with proof of your cancellation request and any disputed charges.

What to do if Loom refuses to cancel or keeps charging you

If you cancelled your subscription but charges continue appearing on your bank statement, take these steps immediately:

• Log into your Loom account and verify that it shows "No active subscription" or "Cancelled" status. Screenshot this for your records.
• Check your email inbox and spam folder for cancellation confirmation from Loom. If you cannot find one, log back into your account and confirm cancellation was processed.
• If charges continue after your cancellation end date has passed, contact Loom support directly with your cancellation confirmation email and screenshots of disputed charges on your bank statement.
• If Loom does not refund the disputed amount within 14 days, file a complaint with your bank or payment provider. Most Nigerian banks will reverse fraudulent or unauthorised charges within 30 days of your report.
• If your bank cannot resolve it, file a formal complaint with the FCCPC, including your cancellation confirmation, screenshots of your Loom account status, and bank statements showing the unwanted charges.

Your legal position is strong-Nigerian consumer law is on your side if you cancelled correctly and Loom continued charging you.

When you will stop being charged and what happens after cancellation

Understanding the timeline protects you from unexpected final charges and helps you verify cancellation worked.

Your cancellation timeline in nigeria

When you cancel Loom, your subscription remains active until the end of your current billing cycle. If your billing date is the 15th of each month and you cancel on the 5th, you will keep access until the 14th and will not be charged again. On your next scheduled billing date (the 15th), Loom will not attempt to charge you.

However, if you cancel during the final days of your billing cycle (for example, the 13th when your date is the 15th), your cancellation may process immediately or at the next cycle-check your confirmation email for the exact cancellation effective date.

What happens to your Loom recordings and data after cancellation

Cancelling your subscription does not automatically delete your recordings. You may still be able to access your video library after cancellation, depending on Loom's retention policy. However, you may lose access to certain paid features (like custom branding or advanced analytics). Download any important recordings before you cancel to ensure you have a backup copy.

Log into your Loom account after cancellation to verify you still have access to your data. If Loom deletes your recordings immediately upon cancellation, you will want to know this before cancelling-contact Loom support beforehand if you have questions about data retention.

Refunds, chargebacks, and recovering your money

Knowing your options for recovering money increases your chances of success if you were overcharged.

Can you get a refund from Loom in nigeria?

Loom's standard policy does not offer refunds for partial months or unused portions of your subscription. Once you subscribe and access the service, your payment is non-refundable under their terms. However, Nigerian consumer law allows for exceptions:

• If you were charged without your consent or after a valid cancellation, you have the right to a refund.
• If Loom's service was unavailable for an extended period and you could not use it, you may be entitled to a partial refund.
• If Loom misrepresented the service or cancellation policy, you have grounds to dispute the charge.

To request a refund, contact Loom support directly with your cancellation confirmation and proof of the disputed charge. Be clear about why you believe the charge was unfair. Many companies process refunds quickly when customers provide clear evidence and a specific reason.

How to dispute a charge via your bank

If Loom refuses to refund you, your Nigerian bank can help. Contact your bank's customer service and request a chargeback or dispute for the Loom transaction. Provide your bank with:

• Your cancellation confirmation email from Loom (if you have one).
• Screenshots of your Loom account showing no active subscription.
• Your bank statements showing the disputed charge.
• A written explanation of why you believe the charge was unauthorised or fraudulent.

Most Nigerian banks resolve chargeback disputes within 30 days. If you paid via a mobile wallet (like MTN Mobile Money, Airtel Money, or 9mobile), contact that provider's customer service with the same information.

Common mistakes to avoid when cancelling Loom

Many Nigerians cancel Loom incorrectly and end up paying for months longer than necessary. Here are the traps that catch people off guard.

Deleting the Loom app instead of cancelling your subscription

This is the single most common mistake. Deleting the app from your phone does absolutely nothing to your subscription or billing. Your account remains active on Loom's servers, and your payment method continues to be charged. You must log into Loom (on their website or app) and formally cancel your subscription through their Billing section.

If you deleted the app, reinstall it, log in, and cancel through the app's settings, or go to Loom.com and cancel via the website.

Cancelling only your app store subscription and missing your direct loom.com subscription

If you subscribed via Apple App Store or Google Play, and also created a separate Loom.com account, you have two separate subscriptions. Cancelling one does not cancel the other. You must cancel both independently to stop all charges.

Log into Loom.com directly and verify whether you have an active subscription there. If you do, cancel it. Then cancel your app store subscription separately.

Assuming "Pause" or "Downgrade" is the same as cancellation

Some subscription platforms offer a "Pause" feature, which temporarily suspends your account but keeps it active. This does not stop billing-you are typically still charged during pause periods. Downgrading from a paid plan to the free Starter tier also does not cancel-it just reduces your charge. If you want no charges at all, you must fully cancel.

Tocancel recommends reviewing your cancellation confirmation email carefully to verify whether you cancelled, paused, or downgraded.

Cancelling without proof or screenshots

If Loom continues charging after you cancel, you will need evidence that you cancelled. Screenshot your Loom account settings page showing "No active subscription" immediately after you cancel. Save your cancellation confirmation email. Take a screenshot of your bank or payment provider statement showing the disputed charge. Without this evidence, your bank and the FCCPC cannot help you recover the money.

Tocancel advises keeping these screenshots for at least 90 days after cancellation, in case a dispute arises.

After you cancel-your checklist

Use this checklist to verify your cancellation worked and protect yourself from unexpected charges.

How tocancel helps you cancel and get your money back

Cancelling subscriptions can feel overwhelming, especially when companies make the process deliberately difficult. Tocancel has helped thousands of consumers cancel Loom and other services without stress or surprise charges. Our guides provide step-by-step instructions tailored to Nigeria, with information about your consumer rights and how to escalate disputes if companies refuse to cancel.

At Tocancel, we believe you deserve control over your money. Whether you are cancelling Loom because your team switched tools, your budget tightened, or you simply no longer need the service, we help you take confident action. Our resources cover not just Loom but hundreds of services, from software and subscriptions to streaming platforms and financial apps.

If Loom continues charging you after cancellation, Tocancel provides templates for chargeback disputes and FCCPC complaints, so you know exactly what to say and how to recover your money. Visit Tocancel.com today to access free cancellation guides, contact templates, and consumer rights information for Nigeria.

Loom contact information and escalation

If Tocancel's guide does not resolve your issue or if you need to escalate a dispute, use these official contact channels.

Loom support and billing inquiries

Visit Loom's official support page at help.loom.com. Choose "Account & Billing" from the help menu to find FAQs and links to contact support via email or in-app chat. Loom's support team typically responds to billing and cancellation inquiries within 24-48 hours.

When you contact Loom support, include your account email address, a screenshot of your cancellation confirmation or account status page, and a clear description of your issue. Be polite but firm-explain that you cancelled and were charged after the cancellation effective date, with specific dates and amounts.

Loom headquarters address (for formal complaints)

Loom Inc. is headquartered in the United States. If you need to send formal written correspondence regarding your cancellation or dispute, you may use this address for escalation purposes:

Loom Inc.
San Francisco, California
United States

However, for faster resolution, always begin with Loom's support team at help.loom.com. Formal mail to the US office can take weeks.

Escalation to the FCCPC in nigeria

If Loom refuses to refund you or resolve your dispute after 14 days, file a complaint with Nigeria's consumer protection authority:

Federal Competition and Consumer Protection Commission (FCCPC)
Plot 432A, Tigris Crescent, Maitama, Abuja
Email: [email protected]
Phone: 01-292-7386

Include your cancellation confirmation, screenshots of your account and disputed charges, copies of your communication with Loom support, and a written summary of what happened. The FCCPC has authority to compel companies to refund consumers and can impose penalties on businesses that violate the FCCPA.

Tocancel encourages you to keep detailed records throughout this process-dates, names of support representatives, email addresses, and copies of all correspondence. This evidence strengthens your case significantly.