Cancel Loox: Step-by-Step Guide for Nigerian Merchants

How to cancel Loox and stop charges on your shopify store in nigeria

Why nigerian merchants cancel Loox and what you should know first

Loox is a review and social-proof application that integrates directly into your Shopify store. The app collects customer photos and testimonials, then displays them as widgets on your product pages and collections. For Nigerian e-commerce merchants, Loox helps build trust by showing real customer feedback with visual evidence of product quality.

The app works through Shopify's billing system, which means charges appear on your Shopify invoice in Nigerian Naira (₦) converted from USD. You do not pay Loox directly. Instead, Shopify manages the billing relationship and handles all payment processing on their platform.

Merchants cancel Loox for several reasons: budget constraints, switching to a competitor review app, declining customer engagement with reviews, or discovering that manual review management works better for their store. Some businesses find that the USD pricing, when converted to NGN, exceeds their monthly marketing budget for a single tool. Whatever your reason, cancelling is straightforward once you know the correct steps and what to expect afterward.

Whether Loox is right for your store

Loox charges a subscription fee based on your store's monthly revenue. The pricing scales, meaning larger stores pay more than smaller ones. If your store generates less than ₦500,000 in monthly revenue, the cost may outweigh the trust-building benefits, especially if customer reviews are already flowing in organically.

Before you cancel, evaluate whether Loox is genuinely underperforming or whether a brief pause could test its impact on conversion rates. Many merchants find that six weeks of data reveals whether review widgets actually influence customer behaviour on their product pages.

Your consumer rights when cancelling Loox in nigeria

Nigeria's Federal Competition and Consumer Protection Act (2018) protects your right to cancel digital services, though the rules differ slightly from physical product returns. Understanding your legal position empowers you to take confident action if Loox or Shopify refuses to honour your cancellation request.

What nigerian law says about digital service cancellations

Under the Federal Competition and Consumer Protection Act, you have the right to clear information about service terms, billing cycles, and cancellation procedures before you subscribe. Loox must disclose pricing, renewal dates, and how to cancel. If Loox fails to provide this information upfront, the Federal Competition and Consumer Protection Commission (FCCPC) can intervene on your behalf.

Digital services like Loox fall under distance-selling rules, which give you a cooling-off period in most cases. If you cancel within 14 days of your first charge and have not used the service substantially, you may qualify for a refund. After 14 days, refunds depend on Loox's stated policy, not the law. This means your legal position strengthens if you act quickly after discovering you do not need the app.

How to escalate if Loox refuses to cancel or refund

If Loox ignores your cancellation request or refuses a refund you believe you are entitled to, contact the Federal Competition and Consumer Protection Commission (FCCPC). Document all emails, invoices, and cancellation attempts. Save screenshots of your Shopify billing history and any support responses from Loox as evidence.

The FCCPC has an online complaint portal where you can file disputes against service providers operating in Nigeria. File your complaint at fccpc.gov.ng. Response times vary, but this carries weight with Shopify as well. In practice, foreign app developers respond faster once the FCCPC opens an investigation, as it affects their standing with Shopify's app ecosystem.

You can also contact Shopify's support team directly. Since Loox charges through Shopify's billing system, Shopify is responsible for ensuring the app honours cancellation requests. Tocancel recommends filing a support ticket with Shopify if Loox fails to respond within 7 business days.

How to cancel Loox step by step

Cancelling Loox requires you to uninstall the app from your Shopify admin dashboard, not from any mobile app store. The process takes fewer than five minutes and stops all charges immediately.

Cancelling via your shopify admin dashboard

1. Log into your Shopify admin account using your email and password.
   • Navigate to your-store-name.myshopify.com/admin
   • Sign in with the account that manages billing for your store
2. Find the Apps and sales channels section in the left sidebar.
   • Click Apps and sales channels
   • Select All apps
3. Locate Loox in the list of installed apps.
   • Use the search bar at the top and type "Loox" for faster results
   • Click on Loox when it appears in your search results
4. Click the Uninstall button on the Loox app page.
   • A confirmation popup will appear asking if you want to remove the app
   • Click Uninstall again to confirm your choice
5. Wait for the system to process the uninstallation.
   • Shopify will remove the app from your store within seconds
   • You will receive an email confirmation from Shopify
6. Verify that Loox no longer appears in your Apps and sales channels list.
   • Refresh your browser or navigate back to All apps
   • Search for Loox to confirm it is no longer installed

Once you uninstall the app, Shopify stops all recurring charges immediately. Your billing cycle does not reset, meaning you will not be charged for a partial month. If you were charged before uninstalling, you may qualify for a prorated refund, which Tocancel can help you claim.

What happens to your reviews after cancellation

After you uninstall Loox, all review widgets disappear from your store. However, Loox retains your review data on their servers unless you request deletion. If you plan to reinstall the app later, your reviews will be waiting for you.

If you want Loox to delete your data permanently, contact Loox support before uninstalling and request a data deletion in writing. Keep their response as proof. This ensures compliance with Nigeria's data protection expectations and gives you clarity about what information remains in their system.

Refunds and billing clarity after cancellation

Understanding your refund eligibility prevents frustration and ensures you recover charges you should not owe. Tocancel advises checking your Shopify invoice immediately after cancelling to confirm the timeline.

When you qualify for a refund

You qualify for a refund if you cancel within 14 days of your first charge. During this cooling-off period, Nigerian consumer law assumes you have not received meaningful benefit from the service. If you cancel after 14 days, refunds depend entirely on Loox's refund policy, which Shopify discloses during app installation.

If you were charged without consent (for example, if Shopify auto-renewed your subscription after you thought you had uninstalled), you have grounds to request a refund even after 14 days. Document the date you attempted to cancel and request a refund from Shopify support, citing the unauthorized charge.

How to request a refund from shopify

Loox does not issue refunds directly. Instead, contact Shopify support and provide:

• Your store URL
• The dates you were charged for Loox
• A screenshot of your Shopify invoice showing Loox charges
• The date you uninstalled Loox
• A brief explanation of why you believe you qualify for a refund

Shopify reviews refund requests within 48 hours. If approved, the credit appears on your Shopify account within 5 to 7 business days. This credit applies to future Shopify charges (such as your store subscription or other apps), not a direct bank transfer to your account.

If Shopify denies your refund request, escalate to the FCCPC with your documentation. Tocancel recommends keeping all correspondence in one folder so you can upload it quickly if you file a formal complaint.

Loox pricing in nigeria and what you actually pay

Loox charges are converted from USD to Nigerian Naira at Shopify's current exchange rate, which means your bill fluctuates monthly.

Exchange rate fluctuations mean your bill can rise by 5 to 10% between months. If the Naira weakens against the USD, your Loox charge increases. This is why many Nigerian merchants cancel after three to four months, when the cumulative cost (including exchange losses) becomes difficult to justify against actual sales impact.

Common mistakes when cancelling Loox

Cancellation feels simple until a charge appears on your Shopify invoice weeks later. Knowing the pitfalls protects you from frustration and wasted follow-up time.

Mistake 1: uninstalling the app without checking shopify's app settings

Simply clicking Uninstall in the Loox app dashboard does not guarantee cancellation. Always uninstall through your Shopify admin panel (Apps and sales channels > All apps > Loox > Uninstall). Some merchants accidentally uninstall the Loox widget from their store but leave the subscription active in Shopify's billing system, which means they continue to be charged for a ghost app.

After uninstalling, return to your Apps and sales channels list and search for Loox. If it no longer appears, you have successfully cancelled.

Mistake 2: assuming the app will cancel automatically at the end of your cycle

Loox subscriptions auto-renew unless you actively uninstall. There is no "cancel at end of billing period" option. You must uninstall immediately if you want to stop charges. If you uninstall on the 20th of the month but were charged on the 5th, you still pay for the full month. The next charge will not occur, but your current subscription remains active until the billing date passes.

Mistake 3: contacting Loox support instead of shopify support

Loox support is helpful for technical questions, but they do not process refunds or cancellations. Shopify processes all billing and refund requests because Shopify is the payment processor. Contact Shopify support directly if you need a refund or if charges continue after uninstalling. Tocancel advises opening a Shopify support ticket within 48 hours of uninstalling if you want to claim a refund.

Mistake 4: not keeping proof of cancellation

Screenshot your Shopify invoice before uninstalling and immediately after. Save the email confirmation Shopify sends when the app uninstalls. If a charge appears three months later, you will need this proof to dispute it with Shopify or file a complaint with the FCCPC. Without documentation, Shopify will assume the charge is valid.

What to do after you cancel Loox

The days after cancellation matter because stray charges can still appear. Staying vigilant protects your cash flow and gives you evidence if you need to escalate.

Monitor your shopify invoices for 60 days

Check your Shopify billing page every two weeks for 60 days after cancelling. Look for any Loox charges. If a charge appears, contact Shopify support within 24 hours and reference your uninstall date. The faster you report it, the faster Shopify credits your account.

Some merchants experience a delayed final charge if they uninstalled mid-cycle. This is normal if it aligns with your billing date. However, any charge after your billing cycle should not occur. If it does, dispute it immediately.

Consider alternative review apps if needed

If you decide reviews are valuable for your store, consider apps like Yotpo, Judge.me, or Trustpilot, which offer lower entry-level pricing and simpler cancellation. Tocancel recommends testing a new app for 14 days before committing to a full month. This gives you time to evaluate whether reviews genuinely influence your customers without overpaying.

Update your store's support contact information

Ensure your Shopify admin email is up to date so you receive cancellation confirmations and billing alerts. If Loox or Shopify sends important messages to an old email address, you may miss refund deadlines or dispute windows.

Comparison: should you keep or cancel Loox

This table helps you decide whether Loox is worth keeping based on your store's performance and budget.

If more than three factors align with the Cancel column, uninstall now. Tocancel advises doing this analysis quarterly because your store's needs evolve. An app worth keeping in January may be wasteful by April if your revenue changes.

How tocancel helps you cancel Loox confidently

Cancelling a Shopify app feels straightforward until something goes wrong. Loox continues charging, Shopify delays responding, or you discover a refund was denied without explanation. Tocancel has helped thousands of consumers cancel digital services in Nigeria by providing clear, step-by-step guidance and escalation pathways when companies do not cooperate.

Visit Tocancel.com to explore detailed cancellation guides for Loox and hundreds of other digital services. Tocancel walks you through each step, anticipates common obstacles, and connects you with regulatory authorities if a company refuses to honour your cancellation. Whether you need help drafting a refund email, understanding your rights under Nigerian law, or filing a complaint with the FCCPC, Tocancel is your resource.

Your consumer rights are not optional. You have the right to cancel digital services, request refunds within the cooling-off period, and expect clear communication about billing. Tocancel empowers you to claim those rights confidently, starting today.

Quick reference: cancellation checklist

• Screenshot your Shopify invoice showing Loox charges before you cancel
• Log into your Shopify admin and navigate to Apps and sales channels
• Search for Loox and click Uninstall
• Confirm the uninstallation when prompted
• Save the confirmation email Shopify sends
• Wait 48 hours, then check your Shopify billing page to confirm no new charge
• If a charge appears, contact Shopify support with your documentation
• If Shopify refuses a refund, file a complaint with the FCCPC at fccpc.gov.ng
• Monitor your Shopify invoices for 60 days to catch any delayed charges

Loox cancellation contact address: Loox is managed through Shopify's app ecosystem. Contact Shopify support at help.shopify.com or reply to any billing email. Loox does not accept direct cancellation requests. You must uninstall through your Shopify admin to stop charges.

Take action today. Your refund window is closing, and every day you delay costs money. Uninstall Loox now using the step-by-step guide above, save your confirmation, and monitor your next invoice. If charges continue, Tocancel is here to help you escalate to Shopify and the FCCPC. You are in control of your store's finances, and you deserve clarity on every charge.