Cancel Loox: The Right Way to Stop Charges

How to cancel Loox and stop monthly charges to your shopify store

Why philippine merchants cancel Loox

Loox is a Shopify app that collects customer photo and video reviews and displays them on your product pages to build social proof. It works well in theory, but many Philippine store owners find that the recurring monthly fee does not deliver enough return on investment, or the automated review requests annoy their customers.

You might be cancelling because your store traffic dropped, customer review submission rates are too low, you found a cheaper alternative, or you simply want to cut back on Shopify app costs. Whatever your reason, cancelling Loox stops the monthly charge immediately and removes the app from your store. Tocancel helps you navigate this process with clear, step-by-step instructions so you avoid surprise charges and understand your rights under Philippine consumer law.

Common reasons why you might cancel

Store owners in the Philippines cancel Loox for several practical reasons. The base plan starts at $12.99 USD (roughly ₱734 PHP), which adds up quickly when you subscribe to multiple Shopify apps. Others find that customer response to review requests is disappointing, or the review widget does not fit their store design. Some merchants switch to free alternatives or apps bundled with their Shopify plan. Language support is another factor - Loox support operates mainly in English, which can be frustrating if you prefer assistance in Filipino or other local languages.

Whatever your motivation, your decision to cancel is valid, and Tocancel is here to make sure you execute it correctly without unnecessary delays or accidental charges.

What happens to your reviews after you cancel

When you uninstall Loox, the review widgets stop displaying on your product pages right away. However, Loox does not automatically delete your collected reviews from their servers. You can export or download your reviews through the Loox dashboard before you cancel, so take this action while you still have access. After uninstallation, you lose admin access to your Loox account, but you can reinstall the app later if you change your mind (though you would need to restart your subscription).

Loox pricing and billing in the philippines

Understanding Loox's cost structure helps you decide whether cancellation makes sense and ensures you recognise charges on your Shopify invoice.

Current pricing tiers and what you get

Loox charges based on the number of orders your store receives each month. All plans include photo and video review collection, automated review request emails, and customisable review widgets. The difference lies in how many orders you can capture reviews from before overage fees kick in.

How billing works and when charges occur

Loox charges appear on your Shopify bill on your renewal date each month. If your store exceeds your plan's order limit, Loox automatically charges the overage fee in addition to your base subscription. This means a store on the Growth plan that processes 650 orders in one month would be charged both the ₱2,825 base fee and an overage charge for the extra 150 orders.

To prevent surprise charges after cancellation, you must remove the app from your Shopify store before your next billing date. Check your Shopify admin to see when your renewal occurs, then plan your cancellation accordingly.

How to cancel Loox from your shopify store

Cancelling Loox takes only a few minutes and stops all future charges immediately.

Step-by-step cancellation process

1. Log in to your Shopify Admin dashboard
   • Go to your store's admin panel at [yourstore].myshopify.com/admin
   • Use your Shopify login credentials
2. Navigate to the Apps section
   • From the left sidebar menu, click "Apps and sales channels"
   • Select "Apps and sales channels" again from the dropdown (this is your app library)
3. Find and select Loox
   • Scroll through your installed apps or use the search bar to type "Loox"
   • Click on the Loox app to open its settings page
4. Access the app settings or billing page
   • Look for a "Settings" or "Plan" button on the Loox app page
   • Click "Manage plan" or "Billing" if these options appear
5. Initiate the cancellation
   • Select "Cancel app" or "Cancel plan"
   • You may see a confirmation message or a reason-selection form
   • Choose your cancellation reason from the list (optional but helpful for Loox feedback)
6. Confirm your cancellation
   • Click the final "Confirm cancellation" or "Yes, cancel app" button
   • You should see a confirmation message on screen
7. Verify removal from your store
   • Return to your Apps and sales channels section
   • Confirm that Loox no longer appears in your installed apps list

What to do before you cancel

Before you remove Loox from your store, export your reviews data. Log into your Loox dashboard, find the export or download option in your account settings, and save your reviews file to your computer. This ensures you retain all customer testimonials even after cancellation. You can then import these reviews into another app or store them as a backup. Do this before you hit the cancel button, because once the app is uninstalled, you lose dashboard access.

Refunds and billing after cancellation

Understanding what happens to your money after you cancel helps you spot errors and claim refunds you deserve.

Will you get a refund after cancelling?

Loox does not offer automatic refunds for partial months. If you cancel mid-month, you lose the remainder of that month's access - there is no pro-rata refund. However, if you cancel before your renewal date, you stop future charges immediately. Your final bill will reflect only charges up to your cancellation date.

Check your Shopify invoice in the "Billing" section of your admin to confirm the last charge from Loox. If you see a charge after your cancellation date, contact Shopify support immediately with a screenshot of your cancellation confirmation.

Timeline for charge removal

Once you cancel, Loox should stop appearing on your next Shopify invoice. If the app billed you on the 15th of each month and you cancel on the 10th, you will see the final charge on your next 15th and nothing thereafter. If charges continue after your cancellation date, this is a billing error, and Tocancel recommends you escalate this to Shopify support.

Your consumer rights under philippine law

As a Philippine consumer, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which requires companies to be transparent about charges, honour cancellation requests, and refund overpayments.

Your legal position in plain language

Under the Consumer Act, you have the right to cancel any subscription service without penalty or hidden charges. The law also requires that any service provider (including Loox, as accessed through Shopify) must process your cancellation promptly and stop billing you immediately. If a company continues to charge you after you have cancelled, that is illegal, and you can file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group.

If Loox or Shopify refuses to honour your cancellation or continues to charge you after you cancel, you have grounds to dispute the charge through Shopify, your payment processor, or directly with DTI. Tocancel recommends keeping screenshots of your cancellation confirmation as evidence.

What to do if charges continue after you cancel

If you see a Loox charge on your Shopify invoice after your cancellation date, take these steps:

1. Document the charge by taking a screenshot of your Shopify invoice showing the charge date and your cancellation confirmation
2. Contact Shopify support and report that Loox continued to charge you after cancellation - include your screenshots
3. Request a refund from Shopify for the erroneous charge
4. If Shopify does not refund within 10 business days, file a dispute with your payment processor (credit card, PayPal, etc.)
5. If the issue persists, file a complaint with the DTI Consumer Protection Group online at consumerphil.dti.gov.ph

Your legal right to cancel and cease charges is absolute - do not accept inaction or delay from the company.

Common mistakes to avoid when cancelling Loox

Cancellation can feel stressful, especially when money is involved, but these mistakes are easy to sidestep with a little care.

Mistakes that trap you in unwanted charges

The first mistake is cancelling too late in your billing cycle. If your renewal date is the 20th and you cancel on the 19th, you will still be charged for the next month. Always check your next billing date before you cancel. The second mistake is assuming that uninstalling the app from your store is the same as cancelling your subscription - it is not. You must cancel from your Shopify billing section, not just remove the app from your pages. Removing the app alone leaves your subscription active, and you will keep paying.

A third mistake is not exporting your reviews before cancelling. Once your account is uninstalled, accessing your review data becomes difficult or impossible. Spend 5 minutes exporting before you hit cancel. Finally, some merchants cancel without checking their previous invoices to see what they were actually charged. If you do not verify your old bills, you will not notice if Loox was charging you overages you did not realise. Tocancel strongly recommends reviewing your Shopify billing history before you cancel so you understand the full picture.

How to avoid losing access to your data

After cancellation, you cannot log back into the Loox dashboard unless you reactivate your subscription. This means any data you need must be exported beforehand. Before you cancel, log into Loox, find the Account or Settings page, look for an Export or Download option, and save your reviews file. If you cannot find the export option, contact Loox support one final time to request your data. Under the Consumer Act of the Philippines, you have the right to your own data, and any service provider must provide it upon request.

What happens after you cancel Loox

The hours and days after cancellation unfold in a predictable way, and knowing what to expect helps you feel confident in your decision.

Immediate effects on your store

As soon as your cancellation processes, the Loox review widget disappears from your product pages. Any reviews you had already collected remain visible only if you exported them and displayed them through another method. Your customers will no longer receive automated review request emails from Loox. If you had customised the review widget's appearance or placement, those changes are no longer active. Your store will return to its state before you installed Loox.

Your shopify invoice after cancellation

Check your Shopify billing section 3 to 5 days after you cancel. Your invoice should show no new Loox charges. If Loox appears again, this is an error - contact Shopify support immediately with your cancellation confirmation screenshot. Keep your Shopify invoices for at least 3 months after cancellation to track that charges have stopped. Tocancel recommends setting a phone reminder for 30 days after cancellation to verify one more time that no surprise charges appeared.

Comparison: Loox alternatives for philippine stores

If you are cancelling because Loox does not fit your needs or budget, here are other review solutions worth considering.

Cancellation checklist and final steps

Use this checklist to ensure you have covered every step and avoided common traps.

Before you cancel

• Check your Shopify billing section and note your next Loox renewal date
• Log into your Loox dashboard and export all your reviews data
• Save the exported file to your computer with today's date in the filename
• Take a screenshot of your current plan and pricing for your records
• Note any special settings or customisations you made to your review widget (for reference if you switch providers)

During cancellation

• Log into your Shopify Admin and navigate to Apps and sales channels
• Find Loox and click to open its app page
• Select the cancel or downgrade option
• Choose a cancellation reason if prompted (this is optional)
• Confirm your cancellation by clicking the final confirmation button
• Take a screenshot of the cancellation confirmation message

After you cancel

• Save your cancellation confirmation screenshot in a folder titled "Loox Cancellation"
• Wait 3 to 5 business days, then check your Shopify billing section
• Confirm that no new Loox charge appears on your next invoice
• Set a calendar reminder for 30 days later to double-check your invoices
• If any erroneous charges appear, contact Shopify support with your screenshot evidence

Contact information and escalation

If you encounter issues cancelling Loox or disputing charges, here is where to escalate.

Shopify support and dispute resolution

Loox is a third-party app sold through Shopify, so Shopify is responsible for processing your cancellation and refunding errors. Contact Shopify support through your admin dashboard by clicking "Help" in the bottom right corner, then select "Contact support". Explain that you cancelled Loox but continued to see charges, and include your screenshot evidence. Shopify typically resolves billing disputes within 5 to 10 business days.

Philippine consumer protection authority

If Shopify does not resolve your issue, or if you believe your consumer rights have been violated, file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. You can submit a complaint online at consumerphil.dti.gov.ph or visit your nearest DTI regional office. Under the Consumer Act of the Philippines, any company that charges you after you have cancelled, refuses to honour a cancellation request, or fails to refund overpayments is in violation of your rights.

Payment processor chargeback

If you paid Loox via credit card, PayPal, or another payment processor and Shopify refuses to refund, you can initiate a chargeback dispute directly with your payment processor. Contact your credit card company or payment service and report the unauthorised charge. Your processor will investigate and reverse the charge if you provide evidence of your cancellation.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, claim refunds they deserve, and exercise their rights under consumer protection law. Your decision to cancel Loox is valid, and you now have the knowledge and steps to do it correctly. Follow the checklist above, keep your evidence, and do not hesitate to escalate if charges continue. You are in control of your Shopify costs.