Cancel Think Iq Academy: Step-by-Step Guide

How to cancel Think Iq Academy and stop recurring charges in the philippines

What Think Iq Academy is and why filipinos sign up

Think Iq Academy is an online education platform that combines IQ testing with study materials and personalized learning content. The service operates on a subscription model, meaning you gain access to practice tests, study guides, and certificates through recurring monthly charges rather than a one-time purchase.

Many Filipinos sign up believing they are purchasing a single test result or certificate. The reality differs significantly. Think Iq Academy charges your account monthly until you actively cancel, even if you needed only the test once. The confusion arises because the platform offers a low-cost entry point, often a 7-day trial at around PHP 55, followed by a recurring subscription at PHP 1,649 or higher per month.

How the service works and what you receive

When you create an account, Think Iq Academy gives you access to its dashboard. From there, you can take IQ tests, download certificates, access practice materials, and retake assessments as many times as you wish during your subscription period. The platform promises 24/7 support through email at [email protected], though response times from overseas locations can vary significantly.

The platform does not maintain a confirmed local office in the Philippines and does not offer Tagalog-language support. Billing appears in foreign currency, usually USD, and your bank converts it to pesos. This currency conversion creates confusion later when you attempt to dispute charges or cancel, because the amount on your bank statement may not match what you saw at checkout.

Why filipinos typically want to cancel

Most Filipinos reach out to cancel because they did not realize the subscription was recurring. Others sign up for a trial, use it once, then discover that monthly charges continue without a clear cancellation option visible on the platform. Some users find the certificate or test result does not meet their expectations, or they discover the monthly fee strains their budget.

Tocancel has helped thousands of Filipinos identify and escape subscriptions they thought were one-time purchases. The good news is that cancellation is possible, and Philippine consumer law gives you significant leverage if the company refuses your refund request.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you purchase services online. This law requires companies to be transparent about pricing, billing cycles, and cancellation terms before you pay. If Think Iq Academy did not clearly disclose that the subscription was recurring, you may have a legal right to a refund.

Key protections that apply to Think Iq Academy

Under the Consumer Act, the company must provide truthful information about the service before you agree to pay. If you can prove that the trial-to-subscription transition was unclear, buried in small print, or misleading, you have grounds to dispute the charge and request a reversal. Additionally, if Think Iq Academy fails to respond to your cancellation request within a reasonable timeframe, that failure also violates your consumer rights.

You hold the right to cancel within 14 days of purchase under certain conditions, especially if the service did not match what was advertised. The company must also honour your cancellation request promptly. If Think Iq Academy refuses to cancel your subscription or continues charging after you cancel, the Department of Trade and Industry (DTI) in the Philippines can formally investigate your complaint.

Your legal position: You are not locked into Think Iq Academy forever. You have the explicit right to cancel, to receive clear cancellation instructions, and to stop being charged. If the company makes this difficult, the DTI stands behind you.

How tocancel supports your cancellation effort

Tocancel helps Filipino consumers document their cancellation requests and track company responses systematically. If Think Iq Academy ignores your cancellation or continues charging after you cancel, Tocancel provides templates and guidance on filing a formal complaint with the DTI. Having a third-party record of your cancellation attempt significantly strengthens your case if you need to escalate to the regulator.

Think Iq Academy pricing and what you are actually paying for

Think Iq Academy uses a tiered pricing structure that often confuses users because the trial price is drastically lower than the recurring subscription cost.

The critical issue is that your trial automatically converts to a paid monthly subscription on day 8 unless you cancel before the trial ends. Your bank will be charged the full monthly amount without a second confirmation email in many cases. Currency conversion fees add another 2-5% to your total bill, so a PHP 1,649 subscription may actually cost you PHP 1,750 or more.

Should you cancel Think Iq Academy

You should cancel if any of these situations describe you: you no longer use the platform, you signed up for the trial and did not intend to continue, the monthly fee is unaffordable, you have taken all the IQ tests you need, or you received your certificate and no longer require access.

Tocancel recommends cancelling immediately if you are being charged monthly for a service you do not actively use. Every month you delay is another PHP 1,649 to 2,499 that leaves your account. Do not wait for the "right time" to cancel; the right time is now.

How to cancel Think Iq Academy: step-by-step instructions

Cancellation of Think Iq Academy requires you to contact their support team directly because the platform does not offer a self-service cancellation button in your account dashboard.

Cancellation method: email support

Follow these steps to request cancellation via email:

1. Open your email client and compose a new message to [email protected]
   • Use a professional tone but be direct: state clearly that you wish to cancel your subscription
   • Include your full name, email address associated with your Think Iq Academy account, and the phone number (if registered)
   • State the specific date you want cancellation to take effect (ideally immediately or before your next billing date)
   • Request written confirmation of your cancellation in the response
2. Send the email and wait for a response
   • Response times typically range from 24 to 72 hours, though support operates from overseas
   • If you do not receive a response within 5 business days, resend your cancellation request and include a copy of your first email
3. Receive and save the cancellation confirmation
   • When support responds, save the email as a PDF or screenshot
   • The confirmation should state your cancellation date and confirm that no further charges will occur
4. Verify that charges stop at your next billing cycle
   • Check your bank account or credit card statement 3-5 days after your stated billing date
   • If a charge appears after your cancellation date, escalate immediately (see refund section below)

Cancellation method: payment platform (if applicable)

If you subscribed through a third-party payment platform (such as a Philippine payment gateway or international card processor), you may also cancel through that platform directly:

1. Log into your payment account (e.g., your GCash, PayMaya, or credit card issuer's app)
   • Look for "Recurring charges", "Subscriptions", or "Recurring payments"
   • Search for Think Iq Academy or the merchant descriptor on your statement
2. Select the Think Iq Academy recurring charge and choose "Cancel subscription" or "Stop recurring payment"
   • Confirm the cancellation in the pop-up or follow-up screen
   • Save a screenshot of the cancellation confirmation
3. Contact your bank or card issuer to confirm the recurring charge has been stopped
   • Call or log into your bank's app and verify that no future charges are scheduled

What to do after you cancel Think Iq Academy

Cancellation itself does not feel like a victory until you confirm that charges have actually stopped. Take these steps to verify and protect yourself.

Verify that your cancellation was processed

Monitor your bank or credit card account for 30 days after your cancellation request. Check your statement on the day you would normally be charged (usually the same day each month). If no charge appears, your cancellation worked. If a charge does appear, act immediately-contact support with your cancellation confirmation and demand a refund.

Log into your Think Iq Academy account (if still accessible)

Some platforms immediately disable access upon cancellation; others allow you to keep your account but prevent new charges. Log in and confirm that your account shows "cancelled" or "inactive" status. If your account is locked but you can still see your historical data, that is normal. If you are still able to take tests or download new certificates, contact support again and state that your cancellation was not processed correctly.

Document everything for future reference

Create a folder on your computer or in cloud storage (Google Drive, OneDrive) and save the following:

• Your cancellation email and support's confirmation response
• Screenshots of your bank statement showing the last charge and no charge thereafter
• Any confirmation messages from the payment platform if you cancelled there
• Your account number or order ID from Think Iq Academy

This documentation will be your proof if you need to file a dispute with the DTI or your bank later.

How to request a refund from Think Iq Academy

Cancellation stops future charges, but a refund recovers money you have already paid. These are two separate actions.

Refund eligibility and your legal ground

Under the Consumer Act of the Philippines, you may be entitled to a refund if:

• The trial-to-subscription transition was not clearly disclosed before you paid
• You cancelled within 14 days of your first purchase (the trial charge counts as day 1)
• The service was not as advertised or did not function as promised
• You have been overcharged due to currency conversion errors or duplicate charges

You do not have automatic right to a refund for "changed your mind", but you absolutely do have grounds if the company was unclear about recurring billing.

How to request a refund step by step

1. Send a formal refund request email to [email protected]
   • State: "I request a full refund of the charges dated [dates] under the Consumer Act of the Philippines (Republic Act No. 7394) because the recurring billing terms were not clearly disclosed."
   • Include your account email, full name, and the exact amounts and dates of charges you want refunded
   • Request a response within 14 days
2. Wait for a response
   • The company may deny your request, offer a partial refund, or approve it
   • If denied, proceed to the next step
3. If the company refuses, file a complaint with the Department of Trade and Industry (DTI)
   • Visit the DTI website (dti.gov.ph) or visit your local DTI office in your province
   • File a consumer complaint citing the Consumer Act violation
   • The DTI will investigate and may order the company to refund you
4. Contact your bank to file a chargeback (credit card) or dispute (debit card)
   • Your bank can reverse charges if you can prove the company was not transparent about billing
   • Provide your cancellation confirmation and the DTI complaint number (if filed) as evidence

Tocancel recommends requesting your refund in writing and keeping every response, even if it is a rejection. A clear paper trail strengthens your case if you escalate to the DTI.

Common cancellation mistakes to avoid

Cancelling a subscription should be straightforward, but small mistakes can cost you time and money. Learning what not to do protects your refund eligibility.

Mistake 1: assuming your trial cancellation was automatic

Many users believe that simply not using the platform after the trial ends will prevent charges. It will not. Think Iq Academy will charge your payment method on day 8 unless you explicitly cancel before day 7 ends. Inactivity is not cancellation. Contact support immediately if you did not cancel during the trial period.

Mistake 2: relying on a chat message or social media message as proof

If you message Think Iq Academy on social media (Facebook, Instagram) requesting cancellation, keep the screenshot, but also send a formal email to [email protected] on the same day. Social media messages are easier to deny later. Email creates an auditable record that the DTI can verify.

Mistake 3: not checking your bank statement after cancellation

Many people cancel, receive no response, and assume it worked-only to discover a month later that they were charged again. Check your statement within 3-5 days of your expected billing date. If a charge appears after you cancelled, that is evidence of non-compliance, and you can use it to file a complaint with the DTI or your bank.

Mistake 4: sending cancellation requests during weekends or holidays

Support operates overseas and may not respond on Philippine public holidays or weekends. Send your cancellation email on a weekday morning (Monday to Friday, 9 AM to 5 PM Philippine time) to increase the likelihood of a faster response. If you do not receive a reply within 2 business days, resend.

Mistake 5: accepting a "partial refund" offer without negotiation

If Think Iq Academy offers you a partial refund (e.g., 50% of what you paid), you do not have to accept it. If the recurring charges were not clearly disclosed, you have grounds to demand a full refund. Respond to their offer in writing: "I reject this partial refund. I request a full refund under the Consumer Act because recurring billing was not clearly disclosed at purchase."

Tocancel has seen users lose hundreds of pesos by accepting quick partial refunds instead of pushing for full reimbursement. Know your rights and do not settle for less.

Refund and cancellation request template

Use this template to ensure your cancellation and refund requests are clear and legally sound:

Subject: Cancellation of Think Iq Academy subscription and refund request

Dear Think Iq Academy Support,

I wish to cancel my subscription effective immediately. My account email is [your email], and my full name is [your name].

I request a full refund of all charges from [start date] to [end date] in the total amount of PHP [total]. The recurring billing terms were not clearly disclosed before my initial purchase, in violation of the Consumer Act of the Philippines (Republic Act No. 7394).

Please confirm my cancellation and refund within 14 days. I expect no further charges to my account after this request is sent.

Thank you, [Your name] [Your phone number] [Your account number, if visible]

When to escalate to the department of trade and industry

If Think Iq Academy does not respond to your cancellation request within 5 business days, or if they refuse to cancel or refund you, Tocancel strongly recommends escalating your complaint to the DTI.

How to file a DTI complaint

You can file a consumer complaint with the DTI in two ways:

• Online: Visit the DTI's consumer complaint portal at dti.gov.ph or the e-governance portal
• In person: Visit your provincial DTI office and speak with a consumer complaints officer

When you file, provide your cancellation email, the company's response (or proof they did not respond), your bank statement showing the charges, and any refund request you sent. The DTI will send a formal letter to Think Iq Academy demanding a response. In most cases, receiving a DTI complaint letter prompts immediate action from the company.

Tocancel recommends filing with the DTI as a last resort, but do not hesitate to file if the company ignores you. The DTI has the authority to impose fines on companies that violate consumer rights, and they will take your case seriously.

Key takeaways and action checklist

Cancelling Think Iq Academy is your right, and Philippine law backs you up. Use this checklist to stay organized and protect yourself:

Why tocancel exists and how we can help you

Think Iq Academy is one of hundreds of subscription services that make cancellation deliberately difficult. Tocancel has helped thousands of consumers in the Philippines cancel unwanted subscriptions, recover refunds, and understand their consumer rights. Our mission is to give you the information, templates, and confidence to take back control of your money.

If you need guidance filing your DTI complaint, drafting a refund demand, or understanding your legal options, Tocancel is here to support you. You are not alone in this frustration, and cancellation is absolutely within your reach.

Contact and billing information for Think Iq Academy

The following information will help you track your charges and contact the company:

Your cancellation address is [email protected]. Send all official cancellation and refund requests to this email address, and keep copies for your records.

Final reminder: you are in control

Think Iq Academy depends on users who forget to cancel or who do not realize they have rights. You are not locked in. The Consumer Act of the Philippines protects you, and Tocancel has helped thousands of consumers assert those rights and recover thousands of pesos in refunds. Send your cancellation email today, track your bank statement, and escalate to the DTI if needed. Your money is yours to keep, and cancellation is your legal right.