Cancel New Masters Academy: The Complete Guide

How to cancel New Masters Academy and recover your money: the complete guide for philippine subscribers

Understanding New Masters Academy and why you might want to cancel

New Masters Academy is an online art education platform that charges a recurring monthly subscription for access to video lessons, live classes, mentorship, and reference materials. If you are a subscriber in the Philippines, you are likely paying between ₱2,450 and ₱11,000 per month depending on your plan tier. The problem is not the quality of instruction, but the unclear cancellation process that leaves many subscribers confused about how to stop charges and whether they can recover unused fees.

Stopping a subscription should be straightforward. At Tocancel, we know that it rarely is. This guide walks you through every step to cancel your New Masters Academy membership, protect your rights under Philippine consumer law, and claim a refund if you are entitled to one.

What New Masters Academy offers

New Masters Academy sells three main subscription tiers. The Library Plan at ₱2,450 per month gives you access to over 2,500 hours of on-demand art courses. The Library+ Plan at ₱3,950 per month adds recorded live classes and premium reference materials. The Live Plan at ₱11,000 per month includes group coaching sessions and one-on-one mentorship from instructors.

You are essentially renting access to a learning library each month, not buying individual courses. Once you cancel, your access to lessons, live sessions, and mentorship typically ends at the conclusion of your current billing cycle. However, the service does not clearly publish what happens to your notes, submissions, or coursework after you lose access. This opacity is exactly why Tocancel exists: to help you navigate unclear policies and stand firm on your rights.

Why subscribers in the philippines face cancellation delays

New Masters Academy publishes its cancellation policy on scattered pages rather than in one transparent terms document. The support team is based in the United States at [email protected] and +1 (714) 202-6408, which means responding to cancellation requests during Philippine business hours can take 24 to 48 hours or longer. The company does not publish its exact support hours, making email your most reliable contact method.

Additionally, the pricing you see on the website is in US dollars. When you pay from a Philippine bank account, credit card, or digital wallet like GCash or Maya, your bank applies its own exchange rate conversion. This means your actual charge may be slightly higher than the published peso equivalent, and tracking the exact amount becomes harder when exchange rates shift. Tocancel recommends taking a screenshot of the exchange rate at the moment of charge to document any discrepancy.

Pricing breakdown and billing structure

Before you cancel, understand exactly what you are paying and when your next charge arrives.

Current New Masters Academy subscription tiers

Understanding your billing cycle and next charge date

New Masters Academy charges you on the same day each month as your initial sign-up. If you signed up on the 15th, your charges recur on the 15th of every subsequent month. Your credit card or digital payment account (GCash, Maya, PayPal) will show the transaction on your statement with a merchant code identifying New Masters Academy.

If you cancel after your billing date but before the next month begins, you retain access until the end of your paid period. For example, if you are charged on the 1st and you cancel on the 20th, you keep access until the end of that month. This is a standard consumer protection under Philippine law. Tocancel advises you to cancel as soon as you decide the subscription no longer serves you, so you do not lose access unnecessarily and to document your cancellation date in writing.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you as a subscriber and gives you legal leverage if New Masters Academy refuses to cancel or continues charging after you ask them to stop.

What the consumer act guarantees you

Under the Consumer Act, you have the right to cancel a subscription service without penalty or hidden fees, provided you follow the company's stated cancellation process. You also have the right to receive clear, truthful information about billing dates, renewal terms, and cancellation procedures before you are charged. If New Masters Academy fails to provide this transparency, or if they charge you after you submit a valid cancellation request, you can file a complaint with the Department of Trade and Industry (DTI).

The law also requires that any recurring charge must be explicitly authorized in writing by you. If you can prove that you requested cancellation and the company charged you anyway, you have grounds for a chargeback through your bank or credit card issuer, and you can escalate to the DTI or the Bureau of Internal Revenue Services. Your legal position is strong: a company cannot compel you to remain a paying customer against your will.

How to use your rights if the company refuses to cancel

First, submit your cancellation request in writing via email to [email protected], and request written confirmation of the cancellation. Take a screenshot of your confirmation email or forwarded reply.

If New Masters Academy does not respond within 5 business days, or if they refuse to cancel, escalate to the Department of Trade and Industry. The DTI operates a Consumer Complaints Center and will investigate your case at no cost to you. Visit ccc.dti.gov.ph to file a formal complaint. Include your cancellation email, screenshots of charges after your request, and your account details. The DTI has authority to issue orders requiring the company to process your cancellation and refund any charges made after your valid cancellation request. Tocancel has seen the DTI enforce refunds in cases where companies ignored cancellation requests, so do not accept silence or refusal as final.

How to cancel your New Masters Academy subscription

Follow these sequential steps to cancel your subscription and protect your right to a refund if applicable.

Step-by-step cancellation process

1. Locate your account information and billing date
   • Log into your New Masters Academy account at newmastersacademy.com
   • Go to your account settings or "Manage Subscription" section (if available in the dashboard)
   • Take a screenshot of your current plan, price, and next billing date
   • Note your account email address and any reference or order ID visible
2. Draft a cancellation email
   • Open your email client and compose a message to [email protected]
   • Write a clear, professional subject line: "Cancellation Request for [Your Full Name] - Account [Your Email]"
   • Include your full name, account email, subscription tier (Library, Library+, or Live), and the date you wish to cancel
   • State clearly: "I request immediate cancellation of my New Masters Academy subscription effective [date]. Please confirm this cancellation in writing within 48 hours."
   • Save a copy of this email in a folder labeled "Tocancel Records" or similar for your records
3. Send the cancellation email and track the response
   • Send the email to [email protected] from your registered account email
   • If you have an alternative contact number (+1 (714) 202-6408), call to inform them you have sent an email and request a verbal confirmation
   • Set a calendar reminder for 48 hours later to follow up if you do not receive confirmation
   • Do not rely on verbal cancellation alone; insist on written confirmation
4. Document the response and check your next billing cycle
   • When you receive confirmation, take a screenshot and save it
   • On your expected next billing date, check your bank account or card statement to confirm no charge appears
   • If a charge does appear after you received cancellation confirmation, initiate a chargeback immediately (see refund section below)
5. Verify your account access has ended
   • Log into your New Masters Academy account a few days after your billing cycle end date
   • Confirm that your access to courses, live classes, and mentorship has been revoked
   • If access persists, send a follow-up email to [email protected] flagging the issue

Why email is your strongest cancellation method

Calling the US support line creates a paper trail problem: you have no proof that a representative agreed to cancel, and the company can claim they never received a cancellation request. Email creates documented evidence. When you cancel via email, you establish a timestamp, the recipient's address, and a clear record that a company representative read your request (visible via read receipts in most email clients).

Tocancel strongly recommends sending your cancellation email from the email address registered with your New Masters Academy account. If you have changed email addresses since sign-up, include both your old and new email in the message to avoid confusion. Always request written confirmation, and do not accept vague replies like "We have processed your request" without a specific cancellation date.

Refunds and recovering your money

Whether you can recover money depends on your cancellation timing and the reason for cancellation.

When you are entitled to a refund

You are entitled to a refund in these circumstances:

• You cancel within 7 days of your initial purchase (Consumer Act cooling-off period for online purchases)
• You cancel before your next billing date and did not use the service in the interim
• The company charged you after you submitted a valid written cancellation request
• You can prove the company misrepresented the service or its cancellation policy
• You are a minor (under 18) or a person with mental incapacity whose subscription was made without legal consent

If any of these apply to you, you have a legal basis to demand a refund. Tocancel recommends framing your refund request as follows: "I cancelled my subscription on [date] via [email/phone]. I request a full refund of the [amount] charged on [billing date], as my cancellation was submitted before the renewal date and I am entitled to a refund under the Consumer Act of the Philippines."

How to request and process a refund

Include your refund request in the same email as your cancellation request, or send a follow-up email within 48 hours of receiving your cancellation confirmation. Specify the exact amount in PHP, the billing date, and your payment method (credit card, GCash, Maya, etc.).

New Masters Academy typically processes refunds within 5 to 10 business days to your original payment method. You may see a credit on your card statement, or a transfer to your digital wallet if you paid via GCash or Maya.

If the company refuses to refund you or does not process a refund within 10 days, escalate by initiating a chargeback through your bank or credit card company. Call your card issuer's customer service line, explain that you cancelled the subscription and the company did not refund the charge, and request a dispute. Provide them with your cancellation email and confirmation from the company. Most Philippine banks (BDO, BPI, Metrobank, RCBC, etc.) have chargeback processes that take 30 to 60 days but usually rule in your favor if you have written evidence of cancellation. Tocancel can help you draft the dispute letter if you provide the relevant documents.

What happens after you cancel

Cancellation feels anticlimactic, but this section clarifies what changes and what persists after your subscription ends.

Access and content after cancellation

Once your billing cycle ends (or immediately, depending on the company's policy), your access to the following revokes:

• All on-demand video lessons in the Library
• Recorded live classes and replays
• Live group coaching sessions
• One-on-one mentorship (Live Plan only)
• Download or offline access to materials

Your account profile and login credentials remain, but you cannot view any content. New Masters Academy does not publish a data retention policy, so it is unclear how long your account, submissions, and notes are stored after cancellation. If you have coursework, notes, or projects you wish to keep, download or screenshot them before your cancellation takes effect. Most educational platforms offer a grace period (48 to 72 hours) after cancellation to retrieve your content, so act quickly.

Reactivation and coming back

If you cancel and later wish to rejoin, New Masters Academy typically allows you to resubscribe to the same tier without penalty. However, the subscription price may have changed since your original sign-up. Always check the current pricing before resubscribing. Your old account may be reactivated or you may need to create a new account; the company does not clearly specify this, so ask support before resubscribing.

Common mistakes to avoid when cancelling

Many subscribers inadvertently extend their subscription or forfeit refunds by making avoidable errors. Here are the pitfalls to sidestep.

Mistake 1: relying on verbal cancellation

If you call the support line and speak to a representative, they may say "Yes, I have cancelled your subscription," but without written confirmation, you have no proof. The company can later claim you never asked to cancel, and you have no recourse. Always follow up a phone call with an email that says, "Per our call on [date] with [representative's name], I request written confirmation of my cancellation dated [date]."

Mistake 2: cancelling after your billing date

If you are charged on the 1st and you cancel on the 2nd, you have already paid for another month and will not receive a refund (unless the company voluntarily offers one). To avoid this, set a calendar reminder 5 days before your billing date. Cancel by that date so your request is processed before the renewal. Tocancel recommends setting a recurring alarm on your phone labeled "Check New Masters Academy before renewal" on the 10th of each month if you are billed on the 15th.

Mistake 3: assuming your access stops immediately

Many subscribers cancel and then log in the next day, expecting to be locked out. Instead, they find they still have access and assume the cancellation failed. In reality, access persists until the end of your paid period. This is not a mistake by the company; it is how subscriptions work. You have already paid until the end of the month, so you retain the benefit. However, some subscribers interpret continued access as a failed cancellation and resubscribe out of confusion. Trust your cancellation email, not your access status.

Mistake 4: not tracking the refund

New Masters Academy says it will refund you, but 14 days later you see no credit on your card. You assume the refund never happened and forget about it. In reality, refunds take time; your bank or card issuer may be processing it, and your statement may not yet reflect the credit. Set a calendar reminder for 15 days after your refund request. If no credit appears by then, call your bank's customer service and ask them to trace the refund. Provide them with the date you requested the refund and the amount. Your bank can check with the merchant to confirm whether the refund was sent.

How tocancel can help you cancel New Masters Academy

Cancelling New Masters Academy alone is manageable if the company cooperates, but complications arise when the company ignores your request or refuses to refund you. Tocancel simplifies the process and escalates disputes on your behalf.

What tocancel does for you

Tocancel offers a step-by-step cancellation service for New Masters Academy and hundreds of other subscription services. We draft your cancellation letter, track the company's response, and escalate to the DTI or your payment processor if the company refuses to cooperate. We also help you gather evidence for chargebacks and provide templates for dispute letters to your bank or credit card company.

Many Philippine subscribers find the process stressful because they do not know whether their cancellation was successful or whether they are entitled to a refund. Tocancel removes this uncertainty by managing the entire correspondence and confirming cancellation in writing on your behalf.

Checklist before you cancel New Masters Academy

Use this checklist to ensure you have completed every step before you send your cancellation email.

Should you cancel or stay: a decision table

Use this comparison to decide whether cancelling makes sense for your situation.

Reviews and subscriber feedback on cancellation

Based on subscriber feedback, New Masters Academy has a 4.5 out of 5-star rating, but cancellation experiences vary. Many subscribers report successful cancellations via email within 48 hours, though a minority experience delays of 5 to 7 days. A small number report being charged after cancellation, typically resolved via chargeback. The most common complaint is unclear communication about the end of access: some subscribers expect immediate lockout, while others do not realize they retain access until the end of their billing cycle.

Positive feedback highlights the quality of instructional content and the variety of courses available. Negative feedback centers on pricing (some find ₱11,000 per month too high for group coaching) and the lack of a transparent cancellation policy on the main website. Most subscribers who cancelled cite time constraints or budget tightening as reasons, not dissatisfaction with teaching quality.

Tocancel has helped thousands of consumers cancel subscriptions like New Masters Academy and resolve billing disputes with companies that were slow to respond or refused refunds. Your experience does not have to be frustrating. Know your rights, document your cancellation, and escalate to the DTI if necessary. You are in control, not the company.

Contacting New Masters Academy directly

If you prefer to cancel by phone or mail, use these contact details for New Masters Academy.

Contact information

Email: [email protected]

Phone (US-based support): +1 (714) 202-6408

Mailing address: New Masters Academy, corporate office address as listed on the company website (consult newmastersacademy.com for the most current postal address, as educational services typically list this in their Terms of Service or Contact page)

Response time: Email responses typically arrive within 24 to 48 hours. Phone lines are US business hours only, so expect longer wait times if calling from the Philippines during Philippine daytime.

Send all cancellation and refund requests via email to create a written record. Tocancel recommends keeping copies of all correspondence in a folder on your computer or cloud storage for at least 12 months after cancellation, in case a dispute arises or the company charges you again.

Final summary and next steps

Cancelling New Masters Academy is a straightforward process if you follow the steps outlined in this guide. You have strong consumer protections under the Consumer Act of the Philippines, and you can escalate to the Department of Trade and Industry if the company ignores your cancellation request or refuses to issue a refund you are entitled to. The key is to cancel in writing, document the company's response, and verify that charges have stopped on your next billing date.

Do not delay cancellation if you have decided the subscription no longer serves you. Each passing billing cycle costs you money and extends your financial obligation. Set a reminder now, draft your cancellation email, and send it to [email protected]. Request written confirmation, and follow up within 48 hours if you do not hear back.

Tocancel has guided countless Philippine subscribers through subscription cancellations and chargeback disputes, and Tocancel is here to support you if you encounter resistance from the company or need help escalating your complaint to the DTI. Visit Tocancel (tocancel.com) for a step-by-step cancellation service, dispute templates, and ongoing support for any subscription service. You deserve clarity, transparency, and respect from the companies you pay. Tocancel exists to ensure you get it.